Betdaq Casino Terms and Conditions

With so much classic casino games, regular promotions and an amazing welcome bonus for the first-time players, Betdaq is certainly the right place to play! This amazing UK gambling site also offers a number of other gaming categories like ‘exchange’, ‘sports betting’ and ‘virtual’ games. If you are seeking for more details and information about the bonuses, we highly recommend you to read our full Betdaq Casino review. Additionally, make sure to read the casino’s full terms and conditions! You can find them here along with the sportsbook policy and the full terms of the welcome offers at Betdaq.

General Terms and Conditions

*IMPORTANT INFORMATION*

Please ensure that you read and understand these Terms and Conditions prior to using the Service. These Terms and Conditions contain important information about the legal agreement between us, and provide information about what other documents form part of our relationship with you.

We would like to draw your attention specifically to the following paragraphs/sections:

· paragraph 6 of Part 2 – Closing Customer Accounts

· paragraph 9 of Part 2 – Indemnities by you to BETDAQ

· paragraph 13 of Part 2 – Limitation of Liability

· paragraph 8 of Part 6 – Payouts

If you have any questions about these Terms and Conditions, please contact us to discuss. You can find details of how to contact us on the “Contact Us” section of the BETDAQ Website.

PART 1 INTRODUCTION

(Parts 1 to 9 V.07.01.2021)

This website is operated by LC International Ltd, a company registered in Gibraltar with number 46808 with a registered office at Suite 6, Atlantic Suites, Europort Avenue, Gibraltar GX11 1AA. LC International Ltd is licensed and regulated by the Gibraltar Gambling Commissioner, Licence Numbers 010, 012, 104. “LadbrokesCoral Group” refers to LC International Ltd, its ultimate holding company (ENTAIN plc) and any direct and indirect subsidiaries thereof from time to time.  

References in these terms and conditions (“Terms and Conditions) to “we”, “our”, “us” or “BETDAQ” will relate to the relevant operating company and, where relevant, to other companies of the LadbrokesCoral Group.

These Terms and Conditions govern your (“you“, “your“, ” Customer“) betting activity with us via this website and mobile application (“BETDAQ Website“). You will not be able to open an account with us until you have confirmed that you agree to be bound by these Terms and Conditions as part of the registration process.

If you are betting in Great Britain (but not Northern Ireland), your betting activity will be regulated by the British Gambling Commission pursuant to the British gambling licence held by LC International Ltd under licence number 54743.

All the following are components of these Terms and Conditions:

Part 1 – Introduction

Part 2 – Becoming a customer of BETDAQ

Part 3 – BETDAQ Rules

Part 4 – Privacy policy and Cookie policy

Part 5 – Multiple Bet Rules

Part 6 – Casino Terms and Conditions

Part 7 – Sport Pools Bets Terms and Conditions

Part 8 – Responsible Gambling Policy

Part 9 – Integrity

On the BETDAQ Website, we provide (or, in the case of Sports Pools, provide access to) the following services (together, the “Services“):

– our betting exchange (“Exchange” and/or “Exchange Service“);

– our fixed odds sports betting product (“Sportsbook”)

– accumulated sports bets available either through the Exchange or Sportsbook (“MultipleBet”);

– Virtual sports markets available through the ‘Virtuals’ tab (“Virtuals“)

– instant games, and other casino gaming products and services (“BETDAQ Casino“); and

– the sports pools betting product known as “Sports Pools” (“Sports Pools“)

All Customer Accounts (as defined in paragraph 1 of part 2) are administered and maintained by LC International Ltd and its subsidiaries. Any funds deposited by Customers are held by Ladbrokes Trustee Company Limited.

In the event of any inconsistency between any Parts of these Terms and Conditions and Part 2 ‘Becoming a customer of BETDAQ’, Part 2 ‘Becoming a customer of BETDAQ’ shall prevail.

Please note that, in accordance with Part 7 of these Terms and Conditions, we do not operate the Sports Pools tab and that certain additional terms and conditions that relate to Sports Pools are set out in Part 7 of these Terms and Conditions. The Sports Pools tab is operated by Colossus Limited, a company registered in England with the registered number 07981562 and with the registered address 4 Bloomsbury Square, London, England WC1A 2RP and, in respect of each bet struck by a Customer on Sports Pools, we are acting as agent only with Colossus Limited acting as the principal and the entity that is the contracting party with you in respect of each bet struck on Sports Pools.

 

PART 2 BECOMING A CUSTOMER OF BETDAQ

  1. ELIGIBILITY

Individuals

1.1 If you are an individual, it is a condition of your opening an account (“Customer Account“) that you warrant and represent to us that you are over the age of 18 and that you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us.

Companies and other entities

1.2 If not an individual, it is a condition of your opening an account (“Customer Account“) and using the Services in the course of your business activities that you warrant and represent to us that you are and will remain during the entire duration of your using the Services, a licensed bookmaker or an entity entitled to utilise the Services. If you wish to use our Services in the course of a business, you must inform us of this during the application process by contacting us at helpdesk@betdaq.com.

1.3 If you are using the BETDAQ Website in the course of your business activities you will determine if you require any form of licence or authorisation. You will hold a valid licence or authorisation to the extent that one is required.

1.4 In any event, if you use the BETDAQ Website in the course of your business activities, then you are solely responsible for accounting for any general betting duty which may become payable on such activity. If you are in any doubt as to whether your betting activities may constitute bookmaking (in any jurisdiction) and/or whether any general betting duty is payable by you, you should obtain independent legal advice.

  1. YOUR LOCATION

2.1 You may not participate in our Services if you are resident in the United States of America and such other territories as we deem non accepted from time to time.

2.2 Customers are responsible for ensuring that they comply with any laws applicable to gambling in their country of residence. We are not responsible for any action which may arise from participating in our Services when in a country in which gambling may be illegal. You must not access the BETDAQ Website and/or open a Customer Account from a location within a jurisdiction that prohibits gambling.

2.3 We reserve the right, for whatever reason and at any time, to close any Customer Account or suspend access to the BETDAQ Website if Customers are found to be in breach of the warranties or undertakings given above. We also reserve the right to block transactions that we suspect are sourced from any non accepted territory at our discretion. A list of the BETDAQ accepted territories can be found below.

Argentina

Belarus

Gibraltar

Ireland

New Zealand

United Kingdom

2.4 If you are in Great Britain, your betting activity will be subject to the regulation of the British Gambling Commission.

  1. VERIFICATION

3.1 For an individual, you consent to our undertaking an identity verification process, (otherwise known as ‘Know your Customer’ a “KYC” process) using the details such as date of birth, address and other personal details we obtained from you during the application process. These details may be checked against a variety of identity databases in accordance with our Privacy Policy. We may also ask you for specific proof of identification (such as a copy of your passport). At times we may further use your information to pursue other checks of identity.

3.2 You are obliged to keep your personal information up to date (including but not limited to your address, meaning your usual place of residence, telephone number and email address) and you consent to further identity verification checks on all changes to your personal information.

3.3 Individuals based in the United Kingdom may only use our services once we have completed all KYC requirements, If the identity details for individuals outside of the United Kingdom cannot be verified within a reasonable timeframe after applying to open a Customer Account and depositing funds, we reserve the right to void any transactions placed during that period and the Customer Account may be frozen. For the Customer Account to be re-activated, you will need to send us copies of any relevant identification documentation, as we may request. If we are unable to satisfactorily verify your identity within a reasonable time-period, we reserve the right to close your Customer Account and withhold any funds held in your Customer Account (to be held until our verification process is complete or subject to our Inactive Account Policy).

3.4 No winnings or refunds will be paid to Customers who have not satisfactorily passed the KYC verification process.

3.5 Companies or other entities registered or established in the United Kingdom will only be able to use our services once we have successfully completed all KYC requirements.  We may require disclosure of additional identity details including but not limited to: Regulatory consents or licenses, director/partner identity documents, articles of association, certificate of incorporation, written consent from an officer of an entity that the entity is able to participate in the Services and any other relevant document that we may reasonably request to ensure identity and consent is achieved.

3.6 We reserve the right, at our own discretion, to conduct checks against registered details of applicants and Customers to ensure the accuracy of information provided and we shall be entitled to demand further evidence as to an applicant’s age, capacity to legally contract with us, country of residence or any other information at any time in the future.

  1. YOUR AGREEMENT WITH BETDAQ

4.1 You may not avail of any Services until you have applied to join BETDAQ by completing the online registration process on the BETDAQ Website and indicating your acceptance of the Terms and Conditions. BETDAQ reserves the right to refuse any application without any further correspondence or reason.

4.2 To apply to join BETDAQ, applicants must first complete the online registration process set out on the BETDAQ Website. By clicking the “accept” icon on the BETDAQ Website as part of the registration process, you indicate that you accept the Terms and Conditions and you consent to be bound by and to become a party to them and all of their contents (as each may be amended from time to time in accordance with their terms) which governs your relationship with us.

4.3 Each Customer may have only one Customer Account. We reserve the right to suspend Customer Accounts where we suspect that Customer Accounts are duplicates.

4.4 Once registered, a Customer is entitled by BETDAQ to participate in the Services subject always to these Terms and Conditions.

4.5 If the applicants are eligible to join BETDAQ (with eligibility determined in accordance with paragraph 1 above) and the application is successful, they may open a Customer Account and transact with other Customers as described in these Terms and Conditions.

4.6 As part of the application, Customers can choose a username and password. These must be kept confidential as all offers made or accepted using these details will be treated by BETDAQ as valid provided they meet the other criteria for making an offer contained in these Terms and Conditions. You understand that you are liable for all transactions made using your Customer Account and that we accept no responsibility for any misuse of your password by any third party.

4.7 Each Customer is responsible for regularly reviewing their Customer Account details which are contained in the BETDAQ Website under “My Account”. If you become aware of any inaccuracies in transaction or contact information you must inform BETDAQ as soon as possible.

  1. FUNDING AND WITHDRAWALS

5.1 Customers may place funds in a Customer Account using deposits section and following instructions as may be outlined on the BETDAQ Website from time to time.

5.2 To assist in the timely and successful transfer of funds to and from your Customer Account the Customer should note carefully and follow the instructions that are given within the deposits section of the BETDAQ Website.

5.3 The name and billing address on the debit card, bank account or other payment method through which a Customer transacts with BETDAQ should be the same as the Customer’s registered name and address. Payments via third party debit cards, bank accounts or any other payment method which are not registered to the Customer will not be accepted.  As from 9 April 2020, we will no longer accept deposits using credit cards from customers based in the United Kingdom, whether directly, or indirectly via an electronic service provider or eWallet.

5.4 All transactions with us are denominated in British Pounds Sterling (“£”), Euro (“€”),US Dollar (“$”).

5.5 For lodgments’ in currencies other than the currency of the Customer’s Account, BETDAQ will credit the Customer’s Account with the amount as settled by its bank.

5.6 The minimum deposit into your Account is £/€/$USD 10 or currency equivalent where relevant.

5.7 BETDAQ do not impose a maximum withdrawal limit but withdrawal limits may be imposed by our payment providers, which may be subject to change and be updated from time to time. Withdrawals may also be subject to internal risk reviews.

5.8 We are required by our British Gambling Commission licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx. We hold funds in a trust account, which is separate from our corporate funds and means that steps have been taken to protect customer funds in such a way that they would not, in the event of insolvency, form part of our assets. This meets the British Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.

5.9 Neither the balance held in a Customer Account nor any funds held by Ladbrokes Trustee Company Limited shall bear interest.

5.10 Except for instances where certain payment providers do not allow for withdrawals, monies may only be transferred back to the originating source of the funds deposited.

5.11 Further to paragraph 3 of this Part 2, you will not be able to withdraw funds from your Customer Account until your identity details have been submitted and fully validated in line with our KYC process or as otherwise required in respect of our regulatory obligations.

5.12 BETDAQ reserves the right to restrict withdrawals from a Customer Account where the Customer Account is the subject of an internal or external investigation with respect to any suspicious or fraudulent activity.

5.13 Promotional amounts that have been credited to your Customer Account by BETDAQ may only be used for participating in the Services and may not be withdrawn. Such promotional amounts may be subject to a separate set of terms and conditions

5.14 You are able to withdraw any funds in your cash balances (this will also include any winnings realised from stakes using your own funds) at any time. However, please note that in circumstances where you withdraw funds in your cash balances that are committed and are being used to stake as part of an active bonus/promotional offer:

5.14.1 where the withdrawal amount requested is less than the full amount in the relevant cash balance, we may charge you a reasonable processing fee (reflecting the processing charges we incur) for processing the withdrawal request. This processing fee will be communicated to you when you make your request to withdraw; and

5.14.2 all corresponding bonus balances and/or bonus pending winnings will be forfeited in full.

  1. CLOSING CUSTOMER ACCOUNTS

6.1 You have the right to close your Customer Account at any time. To close your Customer Account you must communicate this to us via telephone, e-mail or letter or by using our Contact section.

6.2 We reserve the right to close or suspend your Customer Account at any time and for any reason. We will give you notice before doing so, unless circumstances dictate that we legally or practically cannot do so.

6.3 If outstanding offers form part of the balance on a Customer Account such funds will not be released until the offer has lapsed at the actual time of the event or the offer is cancelled or voided in accordance with these Terms and Conditions, or until the offer is matched and the outcome of the contract between the Customers is known, or until any dispute regarding the funds is resolved.

  1. INACTIVE ACCOUNT POLICY

7.1 From 30th November 2015, BETDAQ will charge an inactive account fee (“Inactive Fee”) to all accounts who have not registered a log in or log out on their Customer Account for 12 consecutive months (“Inactive”).

7.2 If your Customer Account falls within the definition of Inactive and is in credit, BETDAQ will charge an amount each month of £/€/$10 or 5% of the balance of the account (whichever amount is greater). Where the balance on your Customer Account is less than £/$/€10, the balance of your Customer Account will equal the amount of the Inactive Fee.

7.3 We will make all reasonable efforts to inform you that there are funds remaining in your account.

7.4 To prevent the Inactive Fee being charged, simply log into your account. Where your Customer Account has been subject to the Inactive Fee, we will reimburse you the full value of the fee on request at any time up to 12 months after the initial Inactive Fee being applied.

  1. WARRANTIES BY YOU TO BETDAQ

8.1 You warrant to BETDAQ the following:

8.1.1 that you are fully and legally entitled to enter into these Terms and Conditions;

8.1.2 that you have full authority to execute these Terms and Conditions;

8.1.3 that your entering into these Terms and Conditions is not illegal in your jurisdiction of residence and you will not use any Services while resident or temporarily located in any jurisdiction that prohibits the use of such services;

8.1.4 that you will take full responsibility for reporting any winnings and/or losses to any relevant tax or other authorities;

8.1.5 that, if an individual, you are over 18 years of age;

8.1.6 that, if you are a corporate entity, your participation in the Services is permitted under your articles of association;

8.1.7 that you will not open another BETDAQ Customer Account or access any other BETDAQ Customer Account or attempt to use any of the Services or BETDAQ Casino for which you have self-excluded and for the duration of any self-exclusion;

8.1.8 that you are acting as a principal and not as an agent on behalf of a third party;

8.1.9 that you are not and never have been an undischarged bankrupt or in a voluntary arrangement with your creditors;

8.1.10 that, if you are a bookmaker, your participation in the Services is not contrary to the terms of your bookmaking licence;

8.1.11 that, if you are a bookmaker, these Terms and Conditions over-ride the terms and conditions of your own business;

8.1.12 that all details provided by you to BETDAQ are accurate and that you will not take steps to conceal your true identity from BETDAQ such as by using pseudonyms, false addresses or taking technical steps to conceal your identity or location;

8.1.13 that you are the authorised Customer of any payment method you use on BETDAQ and that you have never failed to honour a liability on a bet by attempting to charge back a payment made by card for betting services.

8.2 You understand that participating in the Services is speculative in nature and therefore contains a degree of risk. You acknowledge that you are fully prepared financially to undertake such risks and to withstand any losses incurred, and that you are able to sustain the total loss of any Stakes committed by you.

  1. INDEMNITIES BY YOU TO BETDAQ

9.1 You agree to indemnify and hold the companies of the LadbrokesCoral Group and Ladbrokes Trustee Company Ltd and any of their subsidiaries, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these Terms and Conditions or out of your violation of any law or the rights of any third party.

9.2 You acknowledge that BETDAQ/the LadbrokesCoral Group will hold information with respect to your identity, including, but not limited to, your name, address and payment details. You agree that we rely on this information in entering into these Terms and Conditions with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide.

9.3 You agree to indemnify us for any losses, costs or expenses which may be incurred by us as a result of any errors contained in instructions submitted by you, any unauthorised or unlawful use of the Services or any payment card charge-backs which may be effected for any reason whatsoever on amounts transferred by you to your Customer Account.

9.4 If, through use of the Service, a Customer causes BETDAQ to publish, whether on the BETDAQ Website, via email or otherwise, potentially defamatory, illegal, obscene or offensive material, that Customer agrees that he/she shall be solely liable for the publication of such material and that he/she will indemnify BETDAQ for all costs, penalties, liabilities and charges incurred by it in relation to such publication.

9.5 All amounts due under the Terms and Conditions shall be paid by you to us in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

  1. FRAUD, HACKING

10.1 The BETDAQ Website should not be hacked into, altered or be compromised by Customers in any way. Any such behaviour will lead to the closure of a Customer Account.

10.2 Any Customer who uses the BETDAQ Website for criminal or fraudulent activities or to, directly or indirectly, use the Exchange to attempt to make or accept offers on behalf of any third party or use the Sportsbook to attempt to place bets for or on behalf of any third party  will have his/her Customer Account terminated in accordance with paragraph 18 of this Part 2.

10.3 BETDAQ reserves the right to void any or all bets made by any Customer acting in an attempt to defraud it where there is any evidence of price, race, match or event rigging (including but not limited to the mis-use of Bots) or in the case of a rule breach applied by the governing body of the sport concerned. Where such evidence exists of rigging, or some other act which has unfairly affected the result, or where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, BETDAQ reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.

  1. COMPLAINTS AND DISPUTES

11.1 By “complaint” we mean a complaint you have about any aspect of our conduct in relation to your dealings with the Services and by “dispute” we mean either a complaint or a disagreement relating to the Services or the outcome of a gambling transaction on BETDAQ Casino which are not resolved through the Complaints Procedure.

11.2 If you have a complaint, you should in the first instance contact the Customer support team using the details provided on the Website, where your complaint can be registered and recorded. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint.  You should receive an acknowledgement of the receipt of your complaint within 24 hours from the time we have received your complaint as set out above.

11.3 We are committed to resolving any query or complaint about our products or services in an efficient manner and we will use all reasonable efforts to resolve a Complaint promptly. If for some reason you are not satisfied with our resolution of your complaint, you have the right to escalate the matter as set out in our Dispute Resolution Policy

11.4 We reserve the right to record all communications with you and any other person regarding complaints or disputes. If there is a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive.

11.5 You are reminded that under other provisions of these Terms and Conditions both you and we have the right to close or suspend the operation of your Customer Account and that this may happen whilst a complaint or dispute is pending.

11.6 You accept that any complaint or dispute shall remain confidential both whilst a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaints or disputes to any third party other than under the Dispute Resolution Policy (which shall include the discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party).  This confidentiality provision shall not prevent you from discussing or disclosing any complaint or dispute with any relevant regulator (such as the British Gambling Commission or the Gibraltar Gambling Commissioner) or with such other persons as may be required under applicable law.

11.7 You accept that any failure to comply with this confidentiality obligation is a breach of these Terms and Conditions and that we reserve the right not to continue seeking a resolution to your complaint or dispute.

11.8 Complaints Procedure

11.8.1 For the initial phase of registering a complaint, we will investigate the matter in a manner that is fair and objective and advise you of the outcome and/or our decision within eight weeks from the time we received your complaint.  You may be required to provide additional information or appropriate evidence for the purposes of dealing with your complaint.  Where we request further information or evidence from you, the eight week time period will be paused until the information is received.

11.8.2 If your complaint is not resolved to your satisfaction at the initial phase you may, at any time during the eight week period, request that the matter be escalated and reviewed again. In this secondary phase, your complaint will be referred internally to a senior manager (being one of the Senior Management of the BETDAQ business) who will conduct an independent review and present his/her findings. We will advise you of the outcome and/or our decision as soon as we reasonably can and we may have to ask you again for more information or appropriate evidence.

11.8.3 Our complaints process ends if your complaint remains unresolved eight weeks (taking into account any pauses for you to provide information) after we received it, or we reach a deadlock or a final position in less than eight weeks. We will then write you a final response email on the matter.

11.9 Dispute Resolution Policy

11.9.1 All complaints that cannot be resolved in either the initial phase or the secondary phase during the eight week period can be sent forward to the relevant independent body to adjudicate in the dispute.

11.9.2 The appropriate adjudicator for customers based in Great Britain to contact in the event of any dispute in relation to a bet utilising the Services is IBAS; the ‘Independent Betting Adjudication Service’ http://www.ibas-uk.com/.  IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions.  IBAS does not deal with service related problems.

11.9.3  Customers gambling outside of Great Britain and who are dissatisfied with the outcome of a complaint may raise the matter with the Gibraltar Gambling Commissioner. For further information on how to contact the Gambling Commissioner, please access the Gaming website of the Government of Gibraltar – https://www.gibraltar.gov.gi/finance-gaming-and-regulations/gambling-commissioners-advice-complainants.

11.9.4 Where a dispute is referred to a an independent adjudicator under the process outlined in this section 11, the dispute will be dealt with according to the laws and dispute resolution processes specified by such independent adjudicator and the resulting decision shall be final and binding.

  1. SUSPENSION AND TERMINATION

12.1 We reserve the right to suspend and/or terminate a Customer’s registration and Customer’s Account at our absolute discretion and with no obligation to provide Customers with any reasons for so doing.

12.2 Without restricting our ability to rely on other remedies that may be available to us, we will suspend or terminate Customer Accounts or cancel any unmatched offers using the Exchange or any of the Services (including voiding any open bet(s) on Sportsbook) or any unfinished game play using BETDAQ Casino at our absolute discretion if:

12.2.1 we suspect that Customer are acting other than on their own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity;

12.2.2 we suspect that Customers are breaching any terms of these Terms and Conditions;

12.2.3 we suspect that Customers are acting in a manner that is detrimental to the conduct of BETDAQ’s business;

12.2.4 we suspect that Customers may be having difficulties obtaining credit;

12.2.5 we suspect that it is illegal for a Customer to participate in the Services;

12.2.6 we are unable to verify registered address or contact telephone number;

12.2.7 we suspect that the BETDAQ Website has been hacked into, altered or compromised by Customers in any way; or

12.2.8 we are required to do so by law.

12.3 In the event that a Customer’s registration is terminated or suspended, we reserve the right to determine whether to declare as void all contracts made by the Customer using BETDAQ and to cancel unmatched offers by the Customer for the Services and/or to cancel any incomplete gameplay for BETDAQ Casino and/or to void any unsettled bets on the Sportsbook. We also reserve the right to withhold funds from the relevant Customer where we suspect misuse of the accounts has occurred and, further, reserve the right to donate such funds to a charity of our choice if we ultimately close the Customer Account following any internal or external investigation. If a Customer is a party to a contract with a Customer whose registration is terminated or suspended that Customer consents to our right to declare void any such contract.

12.4 No account restrictions will be enforced against you after you have made one or more qualifying bets as part of a bonus or promotional offer, where it would adversely affect
your ability to satisfy the conditions to qualify or fully benefit from the bonus or promotional offer available.

  1. LIMITATION OF LIABILITY

13.1 Save in the case of manifest error on our part, we accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through a Customer’s use, or misuse, of any of the Services.

13.2 Each Customer is entirely responsible for the information that they provide to the Exchange concerning any offer that they wish to place. We will not enquire into the reasonableness of any offer that any Customer may make and we will not be liable for incorrect entries made by Customers, including data input errors with respect to the odds or Stake on offer. We will not be liable to Customers for any loss that Customers may incur as a result of misuse of passwords, usernames, digital certificates or other identification means accepted by BETDAQ from time to time and we accept no liability resulting from any unauthorised use, whether fraudulent or otherwise.

13.3 The Services are provided “as is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall we be liable for any damages whatsoever including, without limitation, damages for loss of direct or indirect profits, economic loss, business interruption, loss of information) or any direct, indirect, consequential or special losses howsoever caused including but not limited to any loss of contracts, loss of goodwill and loss of reputation arising out of the use of or inability to use the Services, even if we have been advised of the possibility of such damages.

13.4 To the extent permitted by law, companies of the LadbrokesCoral Group, Ladbrokes Trustee Company Ltd and third parties connected to them hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and:

13.4.1 any loss incurred in transmitting information to the BETDAQ Website;

13.4.2 any loss whatsoever arising from the use, abuse or misuse of your Customer Account;

13.4.3 any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data;

13.4.4 Communication lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our Services;

13.4.5 the accuracy any information services provided (including, without limitation, scorers, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on the BETDAQ Website which are provided by third parties; or

13.4.6 any failure on our part to observe any self-exclusion policies that you have put in place from time to time with any LadbrokesCoral Group company.

13.5 Subject to the foregoing, our maximum liability to any Customer howsoever arising shall be limited to:

13.5.1 in respect of the Exchange Service, the amount of commissions actually received by us from that Customer in the previous six months;

13.5.2.in respect of BETDAQ Casino, then: in case of liability relating to a specific bet, the amount of the Stake bet; or in case of any other matter, notwithstanding valid payouts £/€/$USD10,000.

13.6 Nothing in these Terms and Conditions affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

  1. INTELLECTUAL PROPERTY

14.1 The information contained on the BETDAQ Website is protected by world-wide copyright laws and treaty provisions. It may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without our prior written permission. Except as expressly provided herein, BETDAQ does not grant any express or implied right to Customers or any person in any intellectual property rights, details of Customers or trade secret information.

14.2 BETDAQ is the owner or authorised user or licensee of all the intellectual property rights in the BETDAQ Website including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logo(s) or any right subsisting in Ireland or elsewhere in respect of formats, interfaces, programming, the offering of services to other Customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof.

14.3 Except as expressly provided herein Customers or any other persons are not permitted to interfere with, infringe or violate any intellectual property rights of BETDAQ or its licensors and you agree not to interrupt or attempt to interrupt the operation of the BETDAQ Website. BETDAQ shall seek legal redress to the fullest extent of the law against any individual(s) or company(s) which interferes with, infringes or violates or attempts to interfere with, infringe or violate any intellectual property rights in the BETDAQ Website anywhere in the world. Subject to our Privacy Policy (see Part 4 of these Terms and Conditions ) any Customer that posts data, information, material or content on the BETDAQ Website shall give BETDAQ a worldwide, royalty-free, sub-licensable, perpetual, irrevocable license to use, copy, reproduce, link, modify, adapt, frame, brand, distribute and publish such data, information or material on any media now known or later developed.

14.4 It is strictly prohibited to use any price data or any other data or content from the BETDAQ Website without our prior written consent.

14.5 Collection of any of our data by means of screen scraping or any other automated or manual collection by any Customer is strictly prohibited.

14.6 No links to the BETDAQ Website are permitted without our prior written permission.

  1. FORCE MAJEURE

15.1 We shall not be liable, and shall not otherwise be deemed to be in breach of these Terms and Conditions, for any failure to perform, or delay in performing, any of our obligations hereunder caused by circumstances beyond our reasonable control including but not limited to government or regulatory restriction, act of God, power cut, trade or labour dispute, act failure or omission of any government or authority, the failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems (eg if a Customer or BETDAQ is unable to access his/her/its online service provider), unauthorised access, theft, operator errors, severe weather, earthquakes, floods and strikes or other labour problems. In such an event, we reserve the right to cancel or suspend the Services or BETDAQ Casino without incurring any liability.

15.2 We will not be liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the Services, impede the matching of offers, or prevent Customers from being able to contact us.

15.3 We will not be liable for any failure to perform by a third party to these Terms and Conditions. In particular, we reserve the right to declare null and void any contracts that BETDAQ may not be able to settle because of non-performance by a third party.

  1. CHANGES TO THESE TERMS AND CONDITIONS, TO THE SERVICES, TO THE BETDAQ CASINO OR TO SPORTS POOLS

16.1 BETDAQ may amend these Terms and Conditions at any time by posting the amended terms on the BETDAQ Website. All amended terms shall automatically be effective immediately they are posted on the BETDAQ Website. It is a Customer’s responsibility to check these Terms and Conditions from time to time to ensure that he/she agrees with the terms. From time to time we reserve the right to agree individual amendments to these Terms and Conditions with certain Customers at our discretion. The continuing use of the BETDAQ Website and the Services by a Customer following such modifications to these Terms and Conditions shall constitute acceptance of the new Terms and Conditions and Customers will be bound by such modifications. If a Customer does not accept any such changes, then his/her sole remedy is to cease using the Services and withdraw any outstanding Customer Account balance. You should print a copy of these Terms and Conditions as amended from time to time and retain it for your records.

16.2 BETDAQ reserves the right to change the format of the BETDAQ Website and the Services themselves.

  1. INVESTMENT BUSINESS UNDERTAKING

17.1 We are not authorised to arrange contracts or transactions in investments or investment products or otherwise conduct investment business.

17.2 Consequently, Customers are prohibited from using the Services for the purposes of engaging in transactions in investments or in any manner which would cause us to be considered to be arranging transactions in investments or otherwise engaging in investment business. Accordingly you undertake that, when using the Exchange, you will not deliver or make any offer or series of offers which would (alone or together) if matched, create a “contract for differences” (that is, intended by both parties to end in the payment of differences); or rights under a contract for differences or under any other contract the purpose or pretended purpose of which is to secure a profit or avoid a loss by reference to fluctuations in (i) the value or price of property of any description or (ii) in an index or other factor designated for that purpose in the contract; or cause us otherwise to be considered to be arranging transactions in investments or otherwise engaging in investment business.

  1. GENERAL

18.1 If any provision of these Terms and Conditions is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of these Terms and Conditions.

18.2 The headings in these Terms and Conditions are for convenience of reference only and do not affect the construction or interpretation of any provision.

18.3 Notices and other communications delivered or mailed to the postal address or to the electronic-mail address provided by the Customer shall, until BETDAQ has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.

18.4 Each Customer hereby agrees that these Terms and Conditions shall be binding upon his/her heirs, executors, administrators, personal representatives and permitted assigns. These Terms and Conditions shall inure to the benefit of BETDAQ and its successors, assigns and agents. We may assign our rights and duties under these Terms and Conditions to any company of the LadbrokesCoral Group without giving notice, or to any other entity upon prior written notice. You may not assign your rights without our prior written consent.

18.5 The relationship of BETDAQ and the Customer established by these Terms and Conditions is that of independent contractors, and nothing contained in these Terms and Conditions shall be construed to:

18.5.1 give either party the power to direct and control the day-to-day activities of the other;

18.5.2 deem the parties to be acting as partners, joint ventures, co-owners or otherwise as participants in a joint undertaking; or

18.5.3 other than as stated in these Terms and Conditions, permit either party or any of either party’s officers, directors, employees, agents or representatives to create or assume any obligation on behalf of the other party for any purpose whatsoever.

18.6 Any waiver by BETDAQ of any breach of, or default under, these Terms and Conditions by a Customer shall not be considered as a waiver of any subsequent breach.

18.7 Failure or delay by BETDAQ in enforcing or partially enforcing any condition of these Terms and Conditions shall not be interpreted as a waiver of any of BETDAQ rights under these Terms and Conditions.

18.8 These Terms and Conditions supersedes all prior agreements between the parties in relation to its subject matter and represents that entire agreement between BETDAQ and the Customer. Nothing in these Terms and Conditions shall operate or be interpreted to limit or exclude either party’s liability or remedies for any fraudulent misrepresentation.

18.9 These Terms and Conditions shall be subject to and interpreted in accordance with Gibraltar Law and shall be subject to the non-exclusive jurisdiction of the courts of Gibraltar.

18.10 These Terms and Conditions have been prepared in various languages other than English for reference only. In the event of any differences between the English version of these Terms and Conditions and any non-English versions, the English version shall prevail.

  1. CASH OUT

19.1 ‘Cash Out’ is a function which allows you to lock in a profit or a loss on your bet prior to the market(s) in which you placed the bet completing. Cash Out is only available in markets denoted with the Cash Out symbol

19.2 We will endeavour to inform you if your Cash Out has been successful or unsuccessful. An unsuccessful or partially successful Cash Out can occur for a number of reasons, e.g. as a result of a market being suspended or where markets go ‘in running’ or where there is a price movement on your selection. BETDAQ accept no responsibility for any loss or perceived loss where Cash Out requests are unsuccessful or partially successful.

19.3 Customers are entirely responsible for checking their position in a market at all times and following a Cash Out request as reflected in their market p&l regardless of messages returned or not returned following a Cash Out request.

19.4 Whilst we will endeavour to make the Cash Out functionality available wherever possible, the Cash Out service may be unavailable from time to time and BETDAQ provides no guarantee as to its availability and shall not be liable for any losses flowing from the unavailability of the Cash Out function. We therefore recommend that you do not use the Exchange or Sportsbook to make offers or match/make bets with the intention of using the Cash Out function as a way of mitigating the liability of your bet. All bets will stand regardless of the availability of the Cash Out feature.

19.5 When customers successfully Cash Out this shall constitute a settlement of the original bet and any subsequent events will have no impact on the amount returned to your account. All Cash Out transactions remain subject to the BETDAQ’ standard settlement and bet acceptance rules set out in these Terms and Conditions.

19.6 We reserve the right to amend, suspend or remove Cash Out availability at any time on any market or to any customer. Further, we reserve the right to reverse the result of a Cash out where the market is settled in error. Where markets are settled in error, the result of the Cash Out may be amended to take into account the circumstances and price that would have applied had the error not occurred.

EXCHANGE SPECIFIC TERMS AND CONDITIONS

  1. EXCHANGE BETTING AND THE ROLE OF BETDAQ AND LADBROKES TRUSTEE CO. LTD

20.1 The primary role of BETDAQ is to act as a facilitator between Customers who wish to make offers to each other. These offers, if matched or partially matched, will become contracts between individual Customers.

20.2 The role of Ladbrokes Trustee Company Ltd is to act as stakeholder for Customers’ funds and to provide Customers with a funds-settlement service for the settlement of those contracts.

20.3 From time to time LC International Limited, or its associated companies, may place bets on the exchange for the following reasons:

20.4   In these scenarios, bets placed by LC International Limited, or it’s associated companies, into the Exchange are subject to the same terms and conditions as all other customers.

20.5 In consideration of our acting as a facilitator for Customers transacting with one another we charge a commission. Please refer to Commission contained in the “Help” section of the BETDAQ Website for more information regarding calculation of commission. We reserve the right to amend our commission policy from time to time.

  1. CHARGES AND FEES

Commission

21.1 Commission is paid by customers based on their net winnings in a market. No commission is payable where the customer has made a net loss on a market.

21.2 BETDAQ charges a flat 2% commission fee to customers on all Exchange Net Market Winnings on the following sports: Horse Racing; Greyhound Racing; Football; Cricket and on all Exchange Virtuals markets (“Normal Commission Rate”).

21.3 BETDAQ charges a 0% commission rate on all other sports offered on the Exchange (“0% Commission Rate”)

21.4 The Normal Commission Rate and the 0% Commission Rate apply to all consumer customers on BETDAQ. However, we reserve the right to apply different rates to accounts in other customer categories such as commercial customers or customers with heavy usage of the exchange such as, but not limited to,API customers. We will notify such customers in advance if their accounts become subject to charges other than the these specified commission rates.

21.5 Commission points have no impact in the calculation of the amount of commission you pay and may be used in marketing or loyalty programs. Commission points are awarded to customers on the following basis: One exchange commission point is earned for each £25/€40/$40 won or lost across exchange markets. Points have no cash redemption value at any time.

Payment Processing Surcharge and Service Charge

21.6 From 13th January 2018, no deposit or withdrawal surcharge will be levied when processing a standard payment (deposit or withdrawal) transaction on BETDAQ. For the avoidance of doubt, a standard payment is deemed to be any of the following: Card transaction, e-wallet transaction or non urgent online bank transfer transaction.

21.7 We reserve the right however, to levy any associated charges to you if your deposit and withdrawal activity does not correspond to a sufficient volume of play. You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in your account by debiting these charges from such funds in your account.

21.8 Any cheque lodgements and all exceptional payments such as requests for same day bank transfers may be levied with a service charge where applicable.

  1. MAKING AN OFFER ON THE EXCHANGE

22.1 To enter into a contract with another Customer(s), a Customer must first make an offer on any event listed in the Exchange stating the terms on which he or she wishes to transact, e.g. event, the selection, outcome, stake and minimum price they are willing to accept.

22.2 Customers will only be permitted to make offers using funds (“Stake”) up to the amount of the current available balance in their Customer Account.

22.3 BETDAQ may increase or decrease the minimum Stake at any time.

22.4 When an offer is made by a Customer, BETDAQ will act as stakeholder and agent of the Customer.

22.5 The Exchange will attempt to find opposing Customer offers that have unconditionally been entered into the Exchange, ie those which express an opposing view at equivalent terms or better, which have not yet been matched.

22.6 Once the Exchange has found such an opposing unmatched offer, it will automatically match the two Customers’ offers and those Customers will have entered into a contract with each other on the terms stated in their opposing offers. This is a binding agreement from which it will not be possible for the Customers to choose to exit and the terms of which they cannot amend.

22.7 Customers may only make an offer on events for which there is a market open on the Exchange.

22.8 Customers may request that markets be opened on new events on the BETDAQ Website by emailing BETDAQ. BETDAQ is under no obligation to open new markets.

22.9 Customers may only make an offer in the currency in which their Customer Account is denominated.

22.10 This clause has been removed.

22.11 For offers made after an event has commenced but before the event has completed and betting on the event has been suspended, (“in running“) there is a built-in delay for processing offers. Depending on the sport this could be up to 10 seconds. Customers must wait for confirmation after the delay that their offer has been placed.

22.12 Customers are responsible for offers placed on their Customer Accounts where correct usernames or passwords are used to access the Customer Accounts

22.13 The current minimum Stake for an offer placed by a Customer on the Exchange is £/€/$USD0.50. This minimum Stake can be amended by BETDAQ without notice at any time.

22.14 BETDAQ does not operate a TeleBet service and accordingly does not bear any responsibility to Customers who attempt to place offers on the Exchange over the phone.

22.15 When a Customer delivers or makes an offer into the Exchange, the Customer grants to BETDAQ an irrevocable authority:

22.15.1 to accept, on behalf of the Customer, any other Customer’s previously recorded corresponding and opposing offer and thus to create a matched offer or contract between the Customers; or

22.15.2 failing (i), to display the terms of the Customer’s offer for acceptance by other Customers until the offer is accepted by (an) other Customer(s) or until the offer expires.

22.16 BETDAQ will provide Customers with an order number in respect of each of their placed offers.

22.17 Once an offer has been submitted, BETDAQ will instruct Ladbrokes Trustee Company Ltd to provide a funds-clearance service for the transaction in the following way:

22.17.1 Immediately upon a Customer submitting an offer into the Exchange, BETDAQ will instruct Ladbrokes Trustee Company Ltd to debit the Stake from the Customer’s Account in accordance with the terms of the offer. The total proposed Stake to be deducted will be notified to the Customer before he/she finally places the offer.

22.17.2 Ladbrokes Trustee Company Ltd shall hold the relevant funds so as to ensure that the funds are not used for any other purpose until the offer is unmatched and has expired at the stated time for the event, is cancelled or voided or until the offer is matched and the undisputed outcome of the contract between the Customers is known.

22.17.3 if the offer is matched or partially matched then, upon settlement of the contract in accordance with the BETDAQ Rules, we will distribute the Customers’ Stakes according to the applicable rules of the contract agreed between the Customers, less our commission.

22.17.4 in the event that an offer is not matched by the Exchange, it will either expire at the actual start time of the event on which the offer is made or, if the Customer so specified, be carried over to be offered in the In Running market. Upon expiry, the Stakes offered that are not matched, or are deemed void, will be returned to the respective Customers’ Accounts.

22.18 BETDAQ bears no responsibility for monitoring and managing the status of Customers’ offers. Offers may not get matched, may get partially matched or get fully matched. Customers are responsible for monitoring how much, if any, of each of their offer is matched.

22.19 Customers are not permitted to use the exchange to deliberately transfer money from one account to another by attempting to match bets exclusively between two accounts on the exchange.

22.20 Programs may be used by some Customers in order to automatically make offers into the Exchange and enter into binding contracts with other Customers based on certain specifications and variables set within the program (“Bots“). Customers, whether they use Bots or not to make offers on the Exchange, should be aware that any offer could be susceptible to exploitation by other Customers.

22.21 All offers placed on BETDAQ markets are placed solely at the customer’s risk. BETDAQ endeavours to provide fair betting markets to customers with market conditions that reflect the true nature of the betting market on events at any point in time. BETDAQ encourages customers to place offers on the exchange to form a normal and fair betting market either through manual or automated means through the BETDAQ API or other interfaces. Any customer who seeks to systematically manipulate betting market odds and or volumes away from normal market activity, either using automatic or manual means, will be deemed to act in breach of these Terms and Conditions. Accordingly, we reserve the right to suspend any offending customer’s account and shall be entitled to hold any funds relating to any such account pending the outcome of an investigation.

  1. OFFER CANCELLATION

23.1 BETDAQ will use all reasonable endeavours to meet offer cancellation requests.

23.2 No cancellation of an offer will be effective until the original offer is removed from the Exchange and no longer displayed on the BETDAQ Website.

23.3 As an offer is available to other Customers until cancelled there is the possibility that an offer may be accepted and matched in the Exchange before the cancellation request can be completed. BETDAQ bears no responsibility for delays which may arise between the time a cancellation order is initiated and the time it is actually cancelled.

23.4 BETDAQ reserves the right to close the Exchange at any time, in order to preserve orderly markets or for any other reason deemed fit by BETDAQ.

23.5 BETDAQ reserves the right to prevent Customers’ offers being entered onto the Exchange, cancel any outstanding offers or void any outstanding or settled contracts between Customers at our absolute discretion and with no obligation to provide Customers with any reasons for so doing.

23.6 Without restricting our ability to rely on other remedies that may be available to us, we may cancel any unmatched offers using the Exchange or other Services or void any contracts at our absolute discretion if:

23.6.1 we suspect that Customers are acting other than on their own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity while using the Services;

23.6.2 we suspect that Customers are breaching any terms of these Terms and Conditions;

23.6.3 we suspect that Customers are acting in a manner that is detrimental to the conduct of BETDAQ’s business;

23.6.4 we suspect that it is illegal for a Customer to participate in the Services;

23.6.5 we are unable to verify registered address or contact telephone number; or

23.6.6 we are required to do so by law.

23.7 All void contracts and cancellation of offers will have the Stakes refunded.

  1. SETTLEMENT

24.1 All contracts are settled subject to the BETDAQ Rules.

24.2 We reserve the right to correct errors of settlement. If, following correction of a mis settlement, the balance on a Customer’s Account becomes negative, the Customer will immediately deposit sufficient funds into his/her account to increase the balance to an amount at least equal to zero.

24.3 We reserve the right to recover from Customers any Stakes paid out in error or which become the subject of a disputed contract. Any Stakes that become subject of a disputed contract will be placed in a holding account pending resolution of the dispute in accordance with our Complaints Procedure and Dispute Resolution Policy.

  1. VIRTUALS

25.1 Customers are not able to make offers on markets available on Virtuals but must take the price offered on any selection.

25.2 The counterparty for all bets made by a Customer on any markets available on Virtuals is LC International Ltd.

25.3 All bets in respect of any market available on Virtuals shall be settled promptly following the completion of the relevant virtual event.

25.4 All bets on any market available on Virtuals are otherwise subject to these Terms and Conditions but, for the avoidance of doubt, any provision specifically relating to the Exchange shall not apply.

  1. EXCHANGE STARTING PRICE (XSP)

26.1 BETDAQ Exchange Starting Price (“XSP”) bets are available in markets denoted with the ‘XSP’ symbol. XSP will only apply to bets that have been specified to take XSP if otherwise unmatched when XSP is calculated. Bets can be specified to take XSP if otherwise unmatched in any one of the following places: 1) In the Betslip when placing bets by selecting the ‘At The Off Take XSP’ option; 2) In the Current Bets Panel when amending bets and 3) In the ‘My Preferences’ section of ‘My Account’ where customers can default all bets to ‘Take XSP’ for the unmatched portions of bets at the off.

26.2 XSP is a singular price that applies on unmatched portions of Exchange bets (where XSP has been requested) for both Back & Lay selections at the time an applicable market turns in-running or at market completion (where in-running is not offered). XSP bets are treated like any other exchange bet for the purposes of calculating net market winnings/losses and normal commission rates on net market winnings apply.


26.3 The calculation of XSP will occur at the point of the market being turned in running or completed. A small time delay will ensue at the point of this calculation and the market will remain suspended until the calculation process is complete. XSP prices are calculated based on the matched prices and volumes in the exchange market. The counterparty for all bets made by a Customer at XSP is LC International Limited. BETDAQ will not publish the XSP calculation algorithm and may update or amend it from time to time without notice.


26.4 XSP is designed to provide assurance around bet matching availability for customers. BETDAQ may guarantee XSP availability up to a certain stake/liability amounts for customers at our discretion however the amount of stake or liability ultimately available to match at XSP will depend on the overall volumes requested by backers and layers of XSP in the market. If a customer requests a stake at XSP beyond that available that can be matched at XSP, then any unmatched portion of their XSP bets will be cancelled at the off. (API customers have the ability to persist any unmatched XSP requests in-running through their bet placement settings). Customers will know whether their bets are matched or not once a market turns in running, after the calculation is made and XSP bets have been matched.


26.5 XSP values will be displayed in the event card once calculated and displayed for the duration of the market. XSP values displayed while the market is in-running are for display purposes only and the final calculation of XSP on settlement may be subject to a rounding process. For example, the displayed XSP price may be ‘6.0’ but your actual price will calculated to 12 decimal places and you may not match with exactly 6.0.


26.6 In the unlikely event of a market being turned in running either early or late with XSP bets consequently being calculated at an incorrect time, we reserve the right at our absolute discretion to either let the matched bets stand as matched or to undo the XSP and un-match all matched XSP bets. Any unmatched XSP bets in these circumstances will be cancelled and become unavailable for any further matching.


26.7 BETDAQ reserves the right to not declare an XSP or match any bets at XSP due to an operational or technical error.


26.8 XSP bets can be subject to a deduction factor as is outlined in these Terms and Conditions. For example, if XSP has been calculated in a market after the market has been turned in running’ and subsequently, a selection in that market is withdrawn, the XSP for each remaining selection may be subject to a deduction factor.


26.9 BETDAQ reserves the right not to calculate XSP on any given market where it suspects that suspicious betting activity or any form of market manipulation has occurred. Further, we reserve the right to suspend settlement or void XSP bets where we suspect that suspicious betting activity or any form of market manipulation or collusive behaviour has taken place. The terms relating to suspicious betting, market manipulation or collusive behaviour found in these Terms and Conditions will apply.

26.10 If for any reason Betdaq returns XSP prices it deems to be palpably different to the expected odds for a given market, we reserve the right to void all bets on that particular selection or market in relation to XSP bets.


26.11 BETDAQ reserves the right to remove XSP bet placement permissions from any account at our discretion.

SPORTSBOOK SPECIFIC TERMS AND CONDITIONS

  1. PLACING A BET

27.1 You must exercise your own judgement in choosing to place a bet or to make an offer. You acknowledge that, in placing your bet or making an offer, you are not relying on any statement of any of our employees relating to the subject matter of the bet. We reserve the right to refuse part or all of a bet or an offer.
27.2 You agree to fulfil any payment obligations on you set out in these terms and conditions in accordance with the Terms of Use. You agree you are solely responsible for any bets placed on your account with us.
27.3 Once you have placed your bet and you have received confirmation that your bet has been accepted, it is too late to cancel the bet (unless we, in our absolute discretion, provide permission to cancel or change the bet).
27.4 When betting through the Website you will know that your bet has been processed when after clicking OK to process your bet, your betting slip reappears with confirmation that your bet has been placed. Your betting slip will also have a receipt number individual to that slip, which confirms that the bet has been accepted.
27.5 Should you have any concerns that your bet has not been processed correctly go to the ‘Your Account’ button at the top of the screen and enter the date when you placed your bet. Details of all bets processed will appear on your screen. Only bets that appear on your Account Statement  screen are valid transactions.  Alternatively, you can check the ‘My Bets’ tab located beside the ‘Betslip’ tab for details of all placed bets.
27.6 It is your responsibility to ensure that the details of any transaction which you place are correct. For bets placed through the Website, you can check bets using the Account Statement.
27.7 Bets placed by debit card do not become valid until we have received payment. If payment has not been received before the event commences, then that bet is automatically void.
27.8 Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing (with the exception of in play bets which may be placed during an event). For example, we would allow a football bet to stand (win or lose) if there had been no goal or sending off in the game. All bets placed after the result of an event is known will be void win or lose.
27.9 Clauses 27.3 to 27.5 and 27.8 shall not apply to any bet placed on the Exchange.
27.10 No account restrictions will be enforced against you after you have made one or more qualifying bets as part of a bonus or promotional offer, where it would adversely affect your ability to satisfy the conditions to qualify or fully benefit from the bonus or promotional offer available. 

27.11  LC International Ltd is the counter party on all bets placed on the Betdaq Sportsbook and on all Multiple Bets placed through either the Betdaq Sportsbook or the Multiples section of the Exchange.

  1. MAXIMUM PAYOUT

28.1 The maximum amount that we shall be obliged to pay to you in respect of any one bet or spin shall be limited to the following amounts:
28.1.1 ‘Sportsbook’ betting through the Website is set out in the Rules;
28.1.2 ‘Virtuals’ betting (both Exchange and Sportsbook) through the Website is £250,000;

There is no limit on sums that may be won by bets placed on the Exchange.

28.2 You acknowledge and agree that for certain products your approved staking level may mean that you have the opportunity to win more than the amounts set out in Clause 28.1 above. Even where your approved staking level may give you the opportunity to win a higher amount, you agree that BETDAQ shall only be obliged to pay to you the maximum amounts specified in Clause 28.1 above.

  1. ACCOUNT CORRECTION

29.1 Where, in respect of any Product or an event within a Product, we make an error (whether human or otherwise), we will be entitled to declare the transaction void and withhold any payments. If we wrongly pay an amount to you or we pay you more than the amount to which you are properly entitled you agree to repay to us immediately upon request from us the amount which has been wrongly paid or overpaid to you. We have the authority to adjust your account to reflect the true outcome and rectify the error. An example of such an error might be where a price is incorrect, a bet is late, a failure occurs in one of our systems or where we enter a result of an event incorrectly.

  1. ERRORS IN RELATION TO SPORTSBOOK MARKETS

30.1 This clause relates to errors made in Sportsbook markets. Any errors made in relation to Exchange markets are dealt with under the Betdaq Exchange Rules.
30.2 We make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions and other terms or details of the bet) that is either:
30.2.1 materially different from those available in the general market at the time the bet was made; or
30.2.2 clearly incorrect given the chance of the event occurring at the time the bet was made, then we will pay winnings at the correct price.
30.3 To establish the correct price we will consider prices available in the general market at the time the bet was made, including the prices offered by Oddschecker. Examples of circumstances where this would apply are:

30.3.1 the price is recorded as 100-1 when the price on offer in the general market is 10-1; or
30.3.2 the margins for handicap betting have been reversed.
30.4 If a bet is accepted in error by us on an event or outcome for which no BETDAQ prices are available the bet will be void and your stake returned.

  1. SPORTSBOOK SETTLEMENT

31.1 All Sportsbook bets are settled subject to the BETDAQ Sportsbook Rules.

31.2 We reserve the right to correct errors of settlement. If, following correction of a mis settlement, the balance on a Customer’s Account becomes negative, the Customer will immediately deposit sufficient funds into his/her account to increase the balance to an amount at least equal to zero.

31.3 We reserve the right to recover from Customers any Stakes paid out in error or which become the subject of a disputed bet. Any Stakes that become subject of a disputed bet will be placed in a holding account pending resolution of the dispute in accordance with our Complaints Procedure and Dispute Resolution Policy.

  1. IT Failures

32.1 We cannot be held responsible for a bet not being placed or an offer not being matched for any reason or you being disconnected from the Website, including but not limited to computer malfunctions and failure of telecommunications services or internet connections. The balance of your account will at all times be as is recorded on our server.
32.2 The balance on the server when logging on to our Website, after you have been disconnected, will reflect the balance after completion of the last bet prior to the disconnection.
32.3 We regret the imposition of the above, however it is necessary to avoid further complications. By placing any further bets or offers on our Website, you accept the results of any previous bet. As such (at our discretion) the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel the result of any of the games is unfair or incorrect, you should contact us immediately and report the incident.

PART 3 THE BETDAQ RULES

 

The BETDAQ Exchange Rules can be found HERE

The BETDAQ Sportsbook Rules can be found HERE

PART 4 PRIVACY POLICY AND COOKIE POLICY

The Privacy Policy can be located here

The Cookie Policy can be located here

 

PART 5 MULTIPLE BET TERMS AND CONDITIONS

  1. Multiple Bets” consist of a number of legs, where each leg is one or more selections from an individual market or event. A maximum of fifteen selections can currently be combined in multiples, although BETDAQ reserves the right to amend this number from time to time. All selections in a Multiple Bet are subject to the BETDAQ Rules.
  2. Certain combinations of selections, including related contingencies, are not accepted and attempts to place such bets may be prompted with an error pop-up at the bet submission stage. If a bet of this type is inadvertently taken in error, BETDAQ reserves the right to void the relevant, individual bet combinations.
  3. If a selection in a Multiple Bet is a non-runner or otherwise void under the BETDAQ Rules then all bets on that leg of the multiple will be void and the Multiple Bet will be adjusted accordingly, eg a treble becomes a double; a double becomes a single etc.
  4. The minimum total Stake for a multiple is £/€/$USD1. The minimum total Stake per line is £/€/$USD0.05. For example, a 5 cent “Super Yankee” with 26 different bets and a total Stake of €1.30 is allowed but a 4 cent “Super Yankee” would not. Similarly, a 50 cent “Trixie” with a total Stake of €2 is allowed but a 20 cent “Trixie” with a total Stake of only 80 cent would not. For currencies other than Euro the minimum Stake may not equate; however, the calculations as described above remain the same.
  5. The maximum payout from our Multiple Bet product, to any one Customer on any one day’s business is determined by the Maximum Payout table found in the General Rules of the BETDAQ Sportsbook Rules.. If a multiple bet has been placed which involves events with different maximum payout limits, the lowest limit will apply. It is the responsibility of the customer to ensure they are aware of each of the limits before bet placement. In the event that a customer has an accumulator or multiple legs bet the maximum payout will be applied according to the lowest payout limit on the accumulator or multiple legs.
  6. Any Customer acting in an attempt to defraud BETDAQ will have their Multiple Bets voided. BETDAQ reserves the right void Multiple Bets in the case of egregious or obvious errors.
  7. BETDAQ reserves the right to void any or all bets made by any Customer acting in an attempt to defraud it where there is any evidence of price, race, match or event rigging or in the case of a rule breach applied by the governing body of the sport concerned. Where such evidence exists of rigging or some other act which has unfairly affected the result, or where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, BETDAQ reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
  1. We reserve the right to withdraw the availability of the multiples betting product from any customer at any time at our sole discretion. Where we take such action it will be communicated directly to the account holder and all multiple bets placed through such an account after this communication is sent will be voided.
  2. Not all markets available will be available for multiple betting. BETDAQ reserves the right to determine which markets will be made available for multiple betting.

Name

Selections

Bets

Singles

Doubles

Trebles

4 Folds

5 Folds

6 Folds

7 Folds

8 Folds

9 Folds

10 Folds

11 Folds

12 Folds

Single

1

1

1

                     

Double

2

1

0

                     

Treble

3

1

0

                     

Accumulator

4

1

0

                     

Trixie

3

4

0

3

1

                 

Yankee

4

11

0

6

4

1

               

Super Yankee

5

26

0

10

10

5

1

             

Lucky 31

5

31

5

10

10

5

1

             

Heinz

6

57

0

15

20

15

6

1

           

Lucky 63

6

63

6

15

20

15

6

1

           

Super Heinz

7

120

0

21

35

35

21

7

1

         

Goliath

8

247

0

28

56

70

56

28

8

1

       

Accumulator

8

1

             

1

       

Accumulator

9

1

               

1

     

Accumulator

10

1

                 

1

   

Accumulator

11

1

                   

1

 

Accumulator

12

1

                     

1

                             

  1. Full details of your multiple order (s) can be viewed on the My Account / Current Bets screen.

PART 6. BETDAQ CASINO AND VIRTUALS TERMS AND CONDITIONS

The BETDAQ Casino product consists of a range of instant (non-downloadable) games in full size and mini-embedded format, which can be played in Real Play and Fun Play modes. “Real Play” involves gambling with real money whereas “Fun Play” involves playing without the use of real money. Separately, the Virtuals tab on the BETDAQ Website consists of a range of markets based on virtual sporting events on which Customers can place either back or lay bets.

  1. PLACING BETS ON BETDAQ CASINO

1.1 You may bet up to the amount deposited in your Customer Account on one or more BETDAQ Casino products or Virtuals markets.

1.2 You are obliged to check that the bet instructions you submit are correct before confirming the bet. It is your responsibility to ensure that any bet put forward by you reflects your intentions and we do not accept responsibility for any mistakes you may make.

1.3 When a bet is offered by you and accepted on a BETDAQ Casino product or on a Virtuals market, the corresponding amount is charged against your Customer Account.

1.4 At all times, where there is any disagreement as to the details of any bet staked on either a BETDAQ Casino product or a Virtuals market or the outcome of any bet, our electronic records (which are part of our regulated and audited technical facilities) shall prevail.

  1. VALID BETS ON BETDAQ CASINO OR VIRTUALS MARKETS

2.1 Any proposition or other information placed by us on any part of the BETDAQ Casino service or on Virtuals market is not an offer but is an invitation to Customers to put forward a bet transaction for acceptance by us. A bet is deemed to be valid only following electronic confirmation of acceptance. Only then is it recorded in our servers. This acceptance is demonstrated with the generation of a game identification number as displayed within each game, or other transaction or play reference.

2.2 You agree that the records of BETDAQ Casino or the results of the settlement of the relevant Virtuals market shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made.

2.3 We reserve the right to refuse all or any part of a bet offered to us, void any accepted bet and withhold settlement for any reason justifying such refusal voiding or withholding such as (but not only) if we have reason to believe:

2.3.1 You are under the legal age for gambling in your country of residence;

2.3.2 You are involved in any activity which in our discretion is illegal or unacceptable including fraud, money laundering, collusion, bonus abuse, match rigging or cheating of any kind;

2.3.3You are a resident of or temporarily located in a jurisdiction that renders the provision of any BETDAQ Casino product to you or your use of it illegal.

2.4We are only obliged to pay out winnings that have been genuinely won in accordance with these BETDAQ Casino and Virtuals Terms and Conditions. All winnings will be credited to your Customer Account.

  1. COMPUTER TRANSMISSIONS AND RANDOM NUMBER GENERATOR

3.1 You fully accept that BETDAQ Casino and the Virtuals markets and your interaction with them are dependent on the satisfactory operation of computer systems and networks, including communications media, and that such operation is not guaranteed to be available or accurate or satisfactory at all times.

3.2 You also accept that all instructions and responses are sent between you and us and/or third parties over the internet or by other connecting media over which neither you nor we have control and that we do not accept any risk of malfunction or inadequacy in any way of connecting media.

3.3 We will use all reasonable endeavours to deal with any failure or malfunction of our own systems and to treat Customers fairly in that respect and some of the consequences of such events (in particular regarding interrupted play) are dealt with in the terms and conditions or applicable game rules or rules relating to the relevant BETDAQ Casino Game or Virtuals market.

3.4 Our records shall be conclusive evidence as to all transactions made with us both in relation to their nature and value.

3.5 You fully accept and agree that random number generator software will determine the outcome of bets on BETDAQ Casino and Virtuals markets (excepting any peer to peer games) and that the records of such software will be final and conclusive in all respects.

3.6 Any client software supplied to you or downloaded by you to enable or facilitate connection with BETDAQ Casino is regarded as your input software to BETDAQ Casino and information delivered by it will be binding on you.

  1. BONUSES AND PROMOTIONAL OFFERS.

4.1 We may from time to time offer or award you complementary or bonus amounts to be credited into your Customer Account. Bonuses may only be used in conjunction with BETDAQ Casino or on Virtual markets specified when the bonus is offered or awarded. Use of any bonus shall be in accordance with additional terms and conditions of the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the relevant offer or award.

4.2 Subject to the terms of our Privacy Policy and applicable data protection laws we reserve the right to send particular promotions to you. Promotional offers may have particular terms attached to them and will only be available in accordance with the applicable terms of such promotion.

4.3 Bonus offers and promotional offers (unless expressed to be generally available) are intended for the addressed recipient or category of persons only and cannot be transferred. If you are not the intended recipient or you are not part of the intended category, then the offer cannot be accepted by you.

4.4 You accept that it is your responsibility to ensure that any bonus offer or promotion you are interested in is still available (if only available for a particular period), that you are eligible for it, and that you understand any terms which apply to it.

4.5 We reserve the right to limit the number of times that you may participate in a bonus or promotional offer. Except as otherwise expressly stated in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address and debit card number. Where multiple participation is permitted, we reserve the right to limit the number of participations, in our sole discretion.

4.6 The identity of participants in any bonus or promotional offer will be determined on the basis of such criteria as we may select in our discretion, such as all or any combination of the following: name, address, email address, charge/debit number, IP Address and other forms of identification.

4.7 Unless expressly stated otherwise in the applicable terms, bonuses and promotional offers may not be used in combination with any other bonus or promotion scheme.

4.8 If imposed, release requirements or cash out restrictions must be satisfied before any bonuses or promotional amounts can be played with or cashed out. Use or withdrawal of any bonus or promotional amounts will only be possible by complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.

4.9 All cash outs may be subject to audit before processing and we reserve the right to reclaim bonuses or any winnings if a cash-out fails any audits.

4.10 All bonus and promotional material distributed shall comply with the requirements of all of the relevant regulatory authorities.

  1. APPLICABILITY OF THE BETDAQ CASINO TERMS AND CONDITIONS

5.1 The following specific terms and conditions (“CASINO Specific Terms) govern your use of all of our instant games, products and services available under BETDAQ Casino.

5.2 These Casino Specific Terms, while forming part the Terms and Conditions are solely specific to our instant games, products and services available under BETDAQ Casino.

5.3 Virtuals are not subject to the Casino Specific Terms but are subject instead to the market information listed in the relevant info tab. Information in respect of Virtuals is also set out below at paragraph 11 of this Part 6

  1. CASINO SPECIFIC TERMS

6.1 The BETDAQ Casino is provided by BETDAQ and its software providers.

6.2 You must play the BETDAQ Casino pursuant to the various casino rules set out within the various BETDAQ Casino games and which can be accessed by viewing the “Game Rules”, “Pay Table” or “Help” once the relevant game has loaded (“Casino Game Rules“).

6.3 You are not required to participate in the BETDAQ Casino and such participation is at your sole option, discretion and risk. You agree that you participate in the BETDAQ Casino for your personal entertainment.

6.4 BETDAQ may collect information about your computer including, where available, your IP address, operating system and browser type.

6.5 You may not play any BETDAQ Casino games if you or a member of your household are or have ever been an employee of, or third party contractor to, any of the BETDAQ Casino software providers and for this purpose “third party contractor” includes entities such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with a software provider or any of such software provider’s subsidiaries or associated companies.

  1. PLAY FOR FUN AND PLAY FOR REAL MONEY

7.1 You may be able from time to time to play the BETDAQ Casino for Fun Play. If you Fun Play you may do so in the “free play” or “play for fun” area only and no real monetary bet is necessary or required to play and there is no real monetary win. There is no cost to you save in respect to any cost you may incur to access the internet, charged by your internet service provider or telecommunications provider.

7.2 If you Real Play you acknowledge that a real monetary bet is required and that you may win or lose real money. You are reminded that you accept full responsibility for any losses that you may incur.

7.3 Bets are only valid if accepted by BETDAQ’s server. Until that point all information displayed relating to a game constitutes an invitation to play only. You agree that BETDAQ’s records shall be the final authority in determining the validity and terms of any bets you place and the circumstances in which they were made. BETDAQ reserves the right, at its sole discretion, to refuse or limit any bet you place. Where a bet is invalid, refused or its value limited, any sum deducted from your account with respect to that Stake will be credited to your account.

7.4 It is your responsibility to note the payout rate or odds that apply to each BETDAQ Game before you place a Stake, and these are located in the “Info Pages” for each BETDAQ Game accessible by clicking the “Info” icon on the BETDAQ Game selector.

7.5 When you play a BETDAQ Game you agree to forfeit your bet and any winnings if you leave the BETDAQ Game unfinished for a period of 90 days or more.

  1. PAYOUTS

8.1 We reserve the right to change the payout rates and odds of any of the BETDAQ Casino games at any time. You can see the actual and any amended details by clicking on the “Info” icon on the right hand side of each of the BETDAQ Casino games selectors. It is your responsibility to check the payouts/odds on each occasion before you participate. The pay table for each BETDAQ Game is available at all times within the game.

8.2 The maximum daily gross win (“Maximum Win”), via your participation in the BETDAQ Games, is limited to £/€/$USD100,000 plus Stake (depending on your betting currency). For the avoidance of doubt, the maximum daily amount per Customer that BETDAQ will pay is limited to the aforementioned amounts. Any gross win plus Stake in excess of the Maximum Win will be deemed to exceed these limits and will not be paid out.

8.3 BETDAQ places a maximum payout limit per BETDAQ Game (“Payout Limit”) of £/€/$USD25,000 (depending on your betting currency). BETDAQ hereby reserves the right to subject all payouts in excess of the Payout Limit to a manual check before any remaining win amounts in excess of the Payout Limit are paid out to you. BETDAQ will make reasonable endeavours to conclude any such checks within 72 hours of the win occurring and will not withhold any excess amount unreasonably.

  1. INTERRUPTED GAMING POLICY

9.1 If gaming is interrupted (eg where your internet connection is disconnected) after you have successfully placed a bet, the BETDAQ Casino random number generator will continue to determine the result of your bet on the relevant BETDAQ Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had your Internet connection been live). You will be able to access details of the bet that was determined when your play was interrupted by viewing your Customer Account statement or requesting a copy of your betting history from the member support team.

9.2 If gaming is interrupted (e.g. where your Internet connection is disconnected) whilst you are in the process of placing a bet, our records will be definitive as to whether such bet was successfully placed before the interruption occurred. If it was not successfully placed the bet will be deemed a nullity.

9.3 Appropriate adjustments will be made to your Customer Account to reflect the implementation of this policy.

  1. DEFECTS AND MALFUNCTIONS

BETDAQ reserves the right to void any BETDAQ Game regardless of the state of completion of the game if the game is found to be defective or suffers from any sort of malfunction. Any defect or malfunction will render any winning bet null and void. If such a defect or malfunction occurs, your Stake will be returned to you but not the winnings that occurred at the time of defect or malfunction.

  1. VIRTUALS SPECIFIC TERMS

11.1 There is no “Fun Play” option for Virtuals.

11.2 For Exchange Virtuals the amount you may Stake on any selection in a Virtuals market is limited to the liquidity available on that selection as shown in the ‘back’ or ‘lay’ box. 

11.3 The “Interrupted Gaming Policy” as set out in paragraph 9 of this Part 6, above, and the “Defects and Malfunctions” policy as set out in paragraph 10 of this Part 6, above, shall apply to Virtuals markets.

 

PART 7. SPORTS POOLS

  1. GENERAL

1.1 The Sports Pools tab is operated by Colossusbets Limited (“CL“). CL is a company registered in England with the number 07981562 and with the registered address 4 Bloomsbury Square, London, England WC1A 2RP. CL is licensed and regulated by the British Gambling Commission, licence number 000-031514-R-314905-00. In respect of any bets placed by you on Sports Pools (such bets, “SPoolBets“), we are acting as CL’s agent, with CL remaining the principal.

1.2 This Part 7 sets out the terms and conditions which apply to your use of Sports Pools, primarily in respect of (i) the entity with which you are striking your bet (being CL) and (ii) the rules of play that will apply to your use of Sports Pools (which can be accessed in the ‘Help/Terms of Play’ section located here – https://www.betdaq.com/Sportspools/, the “Sports Pools Rules“). You should note that the Sports Pools Rules have been devised by CL and notified to us; whilst we will endeavour to answer any questions you may have regarding Sports Pools, it may be that we are obliged seek clarification from CL.

1.3 Any sums used by you to place a bet on Sports Pools will be deducted from your Customer Account in accordance with Part 2 of these Terms and Conditions including but not limited to paragraphs 6 and 7 of Part 2.

1.4 Should any bet placed by you on Sports Pools result in you being owed funds that are greater than such bet, we reserve the right not to credit your Customer Account with such funds until we have received a sum equal to such funds from CL.

1.5 Paragraphs 10, 11, 12.1, 16 of Part 2 of these Terms and Conditions shall not apply to any SPoolBets.

1.6 In accordance with our Privacy Policy, as outlined in Part 4, we shall not share any of your personal information with CL

1.7 In accordance with our Responsible Gambling Policy, as outlined in Part 8, any self exclusion shall apply to Sports Pools when accessed through the BETDAQ website. However, no notification of any self exclusion by a Customer shall be notified to CL or any third party that hosts the Sports Pools product and BETDAQ takes no responsibility for any Customer’s use of the Sports Pools product when such Customer has accessed Sports Pools through any means other than the BETDAQ website.

PART 8. RESPONSIBLE GAMBLING POLICY

We operate a responsible gambling policy and provide Customers with a variety of mechanisms to assist them in controlling their gambling.

  1. SETTING YOUR LIMITS

1.1 At the point of registration, you are obliged to set a deposit limit. At any time thereafter, you can amend your deposit limit and/or set a Stake limit following the instructions contained within the “My Account” section.

1.2 We will take all reasonable precautions to ensure your limits are observed and we cannot override any limit that you set without your consent. You can decrease your limits (e.g. lower your daily spend limit) by following the instructions at the “My Account” section. Decreasing limits can be done immediately. Increasing your limits requires at least 24 hours’ notice.

1.3 You must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures and top your Customer Account up with funds exceeding your limit.

1.4 Customers may block the ability to view certain Services by utilising the options available on the “My Account” section of the BETDAQ Website.

  1. SELF-EXCLUDING

2.1 Self-exclusion is offered either online via the “Self-Exclusion” page of the BETDAQ Website or by contacting helpdesk@betdaq.com.

2.2 Customers can close their Customer Accounts or self-exclude for a defined period, at any time. The minimum exclusion period is 6 months. During the exclusion period, a Customer’s Account will not be opened or utilised unless funds are to be withdrawn back to the Customer in accordance with our self-exclusion policy.

2.3 BETDAQ will endeavour to close down all known Customer Accounts related to a self-excluded account for the same period of time but we do not accept any responsibility for any additional account unless expressly requested at the time of exclusions or any subsequent time by the Customer.

2.4 During any self-exclusion period you will be unable to access your Customer Account. We will make all efforts to prevent you from gambling on the BETDAQ Website during an exclusion period. We will use best endeavours to prevent you from opening a new Customer Account and we will take all reasonable steps to prevent sending you any marketing material. However, you must not attempt to gamble with us and we cannot be held responsible if you circumvent our procedures.

Ladbrokes Exclusion

2.5 From 8th April 2014, BETDAQ and the Ladbrokes website (www.ladbrokes.com) have operated a joint self exclusion program (the “Program”). Under this Program, any exclusion requested after 8th April 2014 (and not before) on the BETDAQ website will result in your details being sent to the self-exclusion team at Ladbrokes who will close any account held with www.ladbrokes.com with the same details within a reasonable period, such period will be detailed on the Ladbrokes terms and conditions. However, in order to ensure that your account held with www.ladbrokes.com has been closed, we would also recommend that you should send an email to the following details:

Ladbrokes: selfexclusion@ladbrokes.com

Your self-exclusion will be applied for the same period of time on both sites. If for whatever reason there is a discrepancy between the periods requested on each site, we will apply the longest serving one of the two. If you wish to self-exclude with any other site operated by companies of the LadbrokesCoral Group please contact the customer support of the respective site.

2.6 Consequently, if you have opted to self-exclude in respect of any account held with Ladbrokes, your details will be sent to BETDAQ from the Ladbrokes self exclusion team and we will close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account on Ladbrokes. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.

LadbrokesCoral Group Exclusions

2.7 From 14th January 2019, BETDAQ will extend any UK self exclusion requests across the UK brands within our group of comapnies: https://gvc-plc.com/about/business-overview/our-brands/. This includes but is not limited to:

Sports – Bwin, Coral, Ladbrokes, Sportingbet
Casino – Foxy Casino, Gala Casino, Gala Spins, Party Casino
Bingo – Cheeky Bingo, Foxy Bingo, Gala Bingo
Poker – Party Poker

Consequently, if your details are sent to BETDAQ from the self exclusion team of any of our UK brands, we will take steps to close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.

2.8 If you have outstanding unsettled matched bets at the time of your Self Exclusion request on BETDAQ (including when a Ladbrokes or LadbrokesCoral Group Exclusion is applied), then your bets shall continue to stand and you will not be able to change or otherwise trade in respect of such bets. If your Customer Account realises a profit in respect of such bets, the relevant funds will be remitted to the registered payment method on your account. For the avoidance of doubt, this term shall only apply to customers who a) have only a BETDAQ account and have existing matched bets at the time of Self Exclusion or b) have both a BETDAQ and a Ladbrokes or LadbrokesCoral Group account and have existing matched bets at the time of Self Exclusion. Accordingly, the term shall not apply to accounts created on BETDAQ subsequent to a Ladbrokes or LadbrokesCoral Group exclusion.

2.9 Should you wish to reactivate your Customer Account or any accounts held with Ladbrokes or with any UK LadbrokesCoral Group brand following the end of your self-exclusion period, you may either contact us to that effect at helpdesk@betdaq.com or our colleagues as outlined above. If your request to resume is approved, a 24-hour waiting period will be applied before you will be able to gamble again.

  1. PARTIAL BLOCKING

3.1 If a Customer wishes to exclude himself or herself from the Casino Service and the Virtuals markets of the BETDAQ Website only(“Partial Block”), then the Customer should contact the member support team at ‘helpdesk@betdaq.com’ or by phone using the numbers given in the “Contact Us” section of the BETDAQ Website.

3.2 For the avoidance of doubt, Betdaq treats the Casino Service and the Virtuals markets as one product in the instance of a request for Partial Block. Therefore, a customer exclusion request from the Casino Service will result in exclusion for the same time period from the Virtuals markets and vice versa.

Various tools are available to assist you in ensuring your computer cannot access gambling sites. These can be found at responsible gambling.

  1. TIME OUT

4.1 You can opt to take a break from the BETDAQ Services for a short pre-determined period of time by choosing the Time Out facility on the Website. During the period of the Time Out, your account will be closed and you will not be able to avail of the BETDAQ Services.

4.2 The Time Out facility is not treated as a self exclusion but rather a facility to take a break from the Services. BETDAQ will not receive nor share the details of your Time Out with any of the LadbrokesCoral Group companies as is the case with Self Exclusion. Therefore, your Time Out will not apply on any of the other LadbrokesCoral Group websites. Accordingly, you agree that it is your responsibility to contact the other LadbrokesCoral Group companies respectively should you wish to Time Out with them.

4.3 We reserve the right to share information regarding a Time Out with any of the LadbrokesCoral Group companies for the purpose of maintaining a robust group social responsibility policy.

4.4 You agree that BETDAQ do not bear any responsibility for any consequences or circumstances arising to you during the period of the Time Out where the Time Out is circumvented either intentionally, accidentally or otherwise.

4.5 We reserve the right to re-open Time Out accounts as and when the period of the Time Out expires though we also reserve the right to choose not to do so for whatever reason we deem necessary. BETDAQ accepts no responsibility for any perceived loss or otherwise resulting in a delay in re-opening an account under Time Out or from choosing not to re-open a Time Out account. Any account that is either requested by a customer to be re-opened or is automatically re-opened by BETDAQ following the expiration of a Time Out is not subject to a 24 hour cooling off period.

  1. REALITY CHECK

5.1 A Reality Check is intended to give you the option of setting a time frequency at which you will receive an on-screen notification detailing the length of time you have spent gaming and it applies only to games contained within the Casino Tab on the BETDAQ site and for the avoidance of doubt does not apply to our ‘Virtuals’ tab.

5.2 The Reality Check is an account setting that can be changed at any time by going to ‘My Account>Responsible Gambling>Reality Check’ or at the ‘Deposit’ page of the desktop website. You need to choose the setting that you believe is appropriate to help you keep control of the time you spend gaming. You must log out of your account and log back in for any new Reality Check setting to take effect.

5.3 If you have set the Reality Check and decide to play Casino games, the timing of your game play will start when your game starts to load. Logging out of your BETDAQ account pauses the reality check timer and it will resume when you next log on and load a game. This may mean that the reality check only appears just after the frequency that you have set, as loading a game after re-log on will resume the clock. If you re-log on and load a game after the length of time that you set your Reality Check, then the clock will be re-set to zero and the timer starts from the beginning. For example, if you have a 30 Min Reality Check set and you log out of BETDAQ 10 minutes after loading a game and then after a further 10 minutes, you re-log on and load another game, you will have only 10 minutes of game play until you are prompted by the Reality Check.

5.4 It is your responsibility to ensure that bets placed on events with an ‘off’ time are placed in sufficient time to acknowledge the Reality Check and to then place your bet if you have the Reality Check option enabled.

5.5 The Reality Check pop-up is a tool to help you manage your time spent gambling. It is your responsibility to stop gaming in the time-frame that you believe is appropriate for you personally, and BETDAQ will not be responsible should you choose to continue gaming or if for any reason the reality check functionality fails due to technical limitations or connectivity issues.

5.6 A clock is always visible when you are playing on any BETDAQ gaming product and you are encouraged to make use of this in conjunction with the Reality Check setting to help you control the amount of time that you spend Gaming.

  1. Gamstop Self Exclusion Service

6.1 In addition to our own internal self-exclusion facility detailed in paragraph 8.2, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”). Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting >www.gamstop.co.uk .

6.2 In circumstances where you successfully register to use the GAMSTOP self-exclusion service, we will take all reasonable steps to prevent you from accessing your Accounts, or opening new Accounts, using our online gambling website and apps.

6.3 We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information you provide to GAMSTOP (that is subsequently communicated to us) as part of your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing this information.

6.4 You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details consistent with those which you use/have used with us to set up Accounts. It is your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for you failing to keep this information up to date.

6.5 The GAMSTOP self-exclusion service will only prevent you from accessing Accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent you from opening new Accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your Accounts or prohibiting the opening of new Accounts, in circumstances where this is directly or indirectly due to you providing inaccurate, inconsistent and/or incomplete information to us and/or GAMSTOP.

6.6 Please note that under the Terms of Use you agree with GAMSTOP, your self-exclusion will be activated as soon as possible after your application has been successfully processed. Whilst GAMSTOP make every effort to do this within 24 hours, this cannot be guaranteed. However, once the self-exclusion has been activated on GAMSTOP’s operating systems, and this has been successfully communicated to us, the self-exclusion will take effect on our operating systems (albeit you are strongly advised to also inform us of your participation in the Gamstop self-exclusion service – please see paragraph 6.7 below).

6.7 You agree not to attempt to open new Accounts, log into any of your existing Accounts, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion.

6.8 To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP service, you are advised to also contact us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful. You can contact us by contacting the Helpdesk on Helpdesk@betdaq.com. By contacting us in this way, we will be able to put in place measures and arrangements for the following:

6.9.1 subject to our rights under these Terms and Conditions to withhold any funds from your Accounts, the full balance of your Accounts will be returned to you;

6.9.2 you will not receive any marketing materials in relation to our products, promotions or services; and

6.9.3 you will not be liable for any Inactive Account Fees for the full duration of your self-exclusion period.

6.10 After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP direct to arrange for your self-exclusion to be deactivated. We cannot process this deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will be subject to a 24 hour “cooling-off” period. Once your self-exclusion has been successfully deactivated and this has been successfully communicated to us, you will be able to access your Accounts/open new Accounts with us.

6.11 Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under the GAMSTOP self-exclusion service you cannot access an existing Account or open a new Account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using our online gambling website and/or apps

6.12 In addition, in no circumstances will we be liable to you or any third party if you are able to access your Accounts or open new Accounts during a period of self-exclusion under the GAMSTOP service for reasons outside of our control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you or your Accounts as subject to self-exclusion when you attempt to access our online gambling website and/or apps

 

PART 9. INTEGRITY

The integrity of the Exchange markets and indeed of all of other ancillary products on the BETDAQ website is of foremost importance to us. As a LadbrokesCoral plc brand, we operate and maintain the highest standards to ensure the experience of customers when playing on BETDAQ is free from any concern, issue or suspicion and we employ a range of internal systems, procedures, checks and balances in order to ensure that this is so. Further, as already outlined in these Terms and Conditions, we operate under licence in multiple jurisdictions and under the terms of these licences, we are obliged to report any suspicious activity to the relevant regulatory authority and/or law enforcement agency and where required we are obliged to assist and collaborate wherever possible in all investigations and enquires that are sent to us. The following items are some of the areas in which we endeavour to maintain the highest integrity standards possible:


9.1 Betting Integrity

BETDAQ takes the issue of integrity in the markets it provides very seriously and has therefore established internal systems to detect, monitor and report on any suspected market whose integrity is questioned. Such examples of where the integrity of a market or an event could be called into question can include match fixing, spot fixing, race fixing, insider information and any other system that compromises the natural forming of a market. Further, BETDAQ has, by virtue of its membership of the LadbrokesCoral group or by its own undertaking, developed information sharing agreements, early warning detection and alert systems and other means of reporting suspicious betting activity with the following parties:

· Other members of the LadbrokesCoral Group;
· The ESSA Sports Betting Integrity Agency;
· British Horseracing Authority;
· The Irish Turf Club;
· Under its GB licence conditions with the British Gambling Commission to provide information to its Sports Betting Integrity Unit (SBIU).
· Under its GB licence conditions to share information with any supporting Sports Governing Body, such bodies can be found at the following link: http://www.gamblingcommission.gov.uk/Footer/Useful-links/Sports-governing-bodies.aspx

BETDAQ reserves the right under the specific Information Sharing Agreements, its licence conditions or otherwise to always provide any information subject to the terms of applicable Data Protection legislation.

9.2 Limiting Collusion


Collusion can occur when two or more accounts on the Exchange collude with each other on a particular market in order to deliberately transfer funds from one account to another using unrealistic pricing or market conditions. Betting or market collusion can adversely affect genuine customers who may, in a rare circumstance, inadvertently match bets with a colluding account. However, BETDAQ have developed many systems and procedures to deter, prevent and detect collusion and we can quickly and accurately determine those bets that are likely matched as a result of collusion. As a result, BETDAQ reserve the right to suspend all accounts suspected of being involved in a collusive action and may remove the funds of any account found to be engaged in collusion. BETDAQ also will endeavour to restore the funds of any customer found to be matching bets with colluding accounts but whom were found not to be a party to the collusion. The value of such restitution is capped to the value of funds recovered by the colluding accounts.

9.3 3rd Party Software/”Bot” Policy


In order to provide efficient and orderly betting markets on a peer to peer basis, BETDAQ allows the use of 3rd Party Software including the use of Bots. Such examples of 3rd Party Software include direct integration API programs and Trading Tool programs both of which may include the use of Bots. All of these programs are required and encouraged to maximise liquidity on markets so that a fair and efficient market is formed, to allow users to organise their betting strategies more efficiently and to allow certain exchange products to function properly such as ‘in play’ and ‘cash out’. However, any customer who seeks to systematically manipulate betting market odds and or volumes away from normal market activity, either using automatic or manual means, will be deemed to act in breach of these Terms and Conditions. Accordingly, we reserve the right to suspend any offending customer’s account and shall be entitled to hold any funds relating to any such account pending the outcome of an investigation.

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