Chelsea Palace Casino Review – Fresh Gambling Operator

For its relatively short period on the gambling stage, Chelsea Palace Casino is slowly but surely making their brand known. Named after the poshest district of South West London, the operator creates an initial impression that it is deluxe. And it definitely is, thanks to its black and gold design that hits you loud and clear upon first glance. Add an extensive library of hundreds of games and numerous jackpots and you’ll quickly develop an attachment for this online casino.

Finest Game Selection
100% Welcome Bonus UP TO £200
Full T&Cs Apply. 18+ New customers only, 100% Bonus Up to £200 on first deposit only, Min Dep £10, Max Bonus £200, 40x wagering, Max 5x conversion.
Casino Rating 4.60/5
Website www.chelseapalace.com
Bonus 100% Welcome Bonus up to £200
Games 200 Slots, 20 Table Games
Mobile 200+ Mobile Games
Live No Live Casino
Top Games Cleopatra, Siberian Storm
Software NetEnt, Microgaming
Payments
Licence 39107 by UKGC
Founded 2018

Chelsea Palace Introduction and Overview

Visit Chelsea Palace Casino!

Last Updated on 13 Oct 2020 by Harrison Newton

Since day one, it has been our mission to provide you with thorough and honest reviews. Thus, you should expect yet another fully detailed analysis regarding the Chelsea Palace Casino. By the end of this article, you’ll be acquainted with every detail, including but not limited to bonuses, gaming library, customer service, and payment methods. We’ll highlight all pros and cons of the operator so that you don’t have to do it yourself. As always, we’ll express our opinion based on our experience, which doesn’t necessarily mean that you’ll agree with us. But, hey, we know casinos! Therefore, the only way to be sure is to stick with us for the next few paragraphs and read for yourself.

Page Contents:

First and foremost, is this casino safe and secure? The short answer is, yes, it is. The longer explanation is that Chelsea Palace Casino operates under the regulation of the UK Gambling Commission, and you know that this certifies control of the highest level. In addition, the transfers of all your funds are in safe hands, due to the SSL certification issued by DigiCert, who’ve been a leading cyber encryption surveillance for almost two decades. To top it off, the fairness of all games is ensured by NMI, which is a reputable independent testing company.

Decent Gaming Library & Premium Software

The stylish design of Chelsea Palace Casino compliments the easy and intuitive interface of the website powered by Nektan. On the desktop version, the homepage offers quick access to a horizontal navigation that features the most important elements of the casino. In addition, there’s a vertical golden button on the right side of your screen that reads ‘More Games’. Essentially this button plays the role of a drop-down menu that gives you quick access to more specific options.

Chelsea Palace Casino’s mobile version is more or less the same in terms of interface and navigation. The first time you open the operator on your mobile browser you get the option to add it to your home screen. Although it’s not the fastest on the market, Chelsea Palace Casino mobile version is quick and competitive in the gaming niche. There’s currently no mobile app available, so you can play freely without the need for downloading and installing.

Chelsea Palace Casino Advantages and Disadvantages
  • Plenty of Games
  • Premium Software
  • Live Casino
  • Mobile Friendly
  • Scratch Cards
  • Loyalty Scheme
  • No 24/7 Live Chat
  • Long Withdrawal Time

Chelsea Palace Casino offers a decent amount of games that count well over 300 titles from over 20 top-tier game providers. The entertainment library is separated into a few main categories; slots, casino, roulette, blackjack, and jackpots. The unique gaming experience of each title is guaranteed by the best software developers in the world. Names such as Quickfire, Microgaming, Playtech, and NetEnt are a must for every reputable online operator, and Chelsea Palace have made their due diligence.

Despite their young age in the business, Chelsea Palace Casino are obviously aware of what is required from the gambling market. Thus, you can test your skills versus real dealers, since the operator features a live casino with a variety of roulette and blackjack games as well as Dream Catcher and a Football Studio. Add some scratch cards into the mix of playable options and your fun is guaranteed!

Over 200 Slot Games

Every gambler appreciates the diversity of online slot games, especially when they offer high RTP. Chelsea Palace Casino was quick to realise the demand and have featured nearly 300 video, classic, fruit and jackpot slots. The operator has focused its attention to emphasise that regardless of your experience, you can equally enjoy yourself on their platform. Ranging from more simplified to more advanced headlines, the slots selection is suitable for amateurs and high rollers alike. You might not be treated with your own butler and a complementary bottle of Cristal champagne, however, there is a VIP package for the regular players which we’ll discuss in a minute.

Whether you prefer top video slots provided by NetEnt such as Starburst and Narcos, or something new but equally awesome like Ozzy Osbourne, your requirements are met by Chelsea Palace Casino. In addition, there’re other fresh titles such as Dynamite Riches by Red Tiger, I’m Feeling Lucky by Nektan and Voodoo Gold by Elk Studios. The player’s favourite category amazes with numerous headlines such as 9 Masks and Immortal Romance by Microgaming. And this is just a glimpse of the gaming escapade among the hundreds of titles waiting for you!

Table Games, Scratch Cards and More

Now that you know what to expect from the slots section, we want to look at the rest of the entertainment opportunities. For starters, the table games assortment is not as rich as some of the competitive casinos. However, sometimes less is more, and probably that’s the reason why Chelsea Palace Casino offers 20 table games. From the Classic Roulette, American Roulette and European Roulette to Diamond VIP, the roulette lovers are all covered. You can choose between a total of 11 roulette variations, so regardless if you’re a newbie or a pro roulette player, there are enough quality options to test your strategies and skills.

If you’re into blackjack, however, you won’t be disregarded either, as Chelsea Palace Casino has 9 different blackjack variations at your disposal. For all enthusiasts of the ageless card game, among the classic blackjack games, there are few other versions such as European Blackjack, Blackjack Perfect Pairs and Multi-hand Blackjack. If you’re not familiar with those kinds, we suggest spending some time playing the free version until you get a grasp of the rules. Once you’re comfortable with your skills, you’re all set and ready to go. And as a friendly reminder, always gamble responsibly and bet only what you’re willing to lose!

A Selection of Chelsea Palace Table Games

Do you like instant games? That’s fantastic because the Chelsea Palace Casino has something for you too! The collection of IWGs includes wheel games, and scratch cards such as the simple video Foxin Wins, and Oil Mania Scratch delivered by NextGen Gaming. Both games are high-quality video scratch types and are a nice touch by the software giant. The hit TV Series Breaking Bad, Pixies of the Forest provided by IGT, and Mayan Legends by IWG also find their way into the featured games. There’s also a little something for the poker fans in the face of Texas Hold’em as well as video poker.

Arte There Live Dealer Casino and Games

Some gamblers are still hardcore land-based casino maniacs. While Chelsea Palace doesn’t offer live dealer tables, you can still enjoy classic casino games like roulette and blackjack in several RNG powered variations. The list of games also includes baccarat, punto banco, Hi-Lo, and Texas Hold’em.

Well Optimised Mobile Version

Speaking of comfort, we must mention that Chelsea Casino Palace is fully compatible with your smartphone and tablet devices. The absence of a mobile app is not that big of a loss since your mobile browser will grant you access to most of the gaming selection, along with the live casino. The quality of the graphics and the overall experience is equally great for Android and iOS users.

Chelsea Palace Casino Bonuses

Welcome offers are an absolute necessity and a great compliment for newcomers, especially when they’re large and easy to wager. Therefore, Chelsea Casino Palace will meet your first deposit with a generous 100% bonus up to £200. To qualify for it, you must deposit a minimum of £10 and wager 40 times your bonus. In short, if you’ve deposited £100 your bonus will be an additional £100 and you must play a total of £8000 to meet the turnover requirements. Furthermore, Chelsea Palace Casino bonus will be available for 7 days once you claim it. You also need to keep in mind that not all games meet the criteria for turnover, therefore you need to read the T&C very carefully.

100% Welcome Bonus Up to £200On First Deposit
Full T&Cs Apply. 18+ New customers only, 100% Bonus Up to £200 on first deposit only, Min Dep £10, Max Bonus £200, 40x wagering, Max 5x conversion.

Apart from the welcome bonus at Chelsea Palace Casino, you’ll be rewarded with a loyalty scheme too. This VIP package includes a variety of different treatments such as Cashback Offers, Weekly Bonuses, Deposit Rewards, Free Spins. The loyalty promotion is divided into 4 different levels: Silver, Gold, Premier, and Elite and as you can guess, the higher the level, the better the reward. Keep in mind that only selected players will be eligible for the loyalty scheme and the T&C will, therefore, vary per player. In addition, the Chelsea Palace Casino has some other monthly promotions with nice prize pools.

Numerous Deposit and Withdrawal Options

In the digital world in which we live, we can’t imagine an online casino that will not grant you access to easy and convenient payment methods. Along these lines, Chelsea Palace Casino has a variety of depositing methods to choose from. Starting from the classic debit cards, Visa, Mastercard, and Maestro are accepted. Neteller, Skrill, Paysafecard, PayPal, and Trustly are likewise available.

For your convenience, Chelsea Palace Casino provides a few other ways to deposit your funds such as Boku, which is available for UK players only. Most of the payment methods have a fixed depositing minimum of £10. In addition, most payment methods are free of charge from the operator, except Boku, where a flat fee of 15% will be deducted from your funds.

*Limits by payment processor may apply

As you already noticed, there’s an abundance of paying methods, and of course, the same applies for withdrawing them. First and foremost, you need to keep in mind that Chelsea Palace Casino has a strict antilaundering policy and as such, you’ll be required to withdraw your money the same way you deposited it. Additionally, you’ll need to verify your account beforehand, providing all the necessary documents and wait for up to 3 working days.

Chelsea Palace Casino allows minimum and maximum withdrawals that can be as much as you wish, however, amounts bellow £30 will be charged £2.50 per transaction by the operator. You’ll also need to have some patience because every withdrawal you have made will be a subject to internal checks which might take up to 3 working days. That’s on top of the 3-5 working days until the funds reach your bank account. There are no maximum transaction limits, as far as withdrawals are concerned.

Chelsea Palace’s Customer Support

With regards to the customer support, Chelsea Palace Casino offers 24/7 help for their players. Should you require any assistance, you can contact the operator via email, live chat, and direct UK phone line. Obviously, the quickest way to get in touch with the help desk is through live chat, however, their working time is between 08:00 – 00:00 GMT, so you should keep that in mind. The email reply will normally take up to 24 hours before they get back to you.

Chelsea Palace Casino Support
Working Hours: 24/7
Live Chat No Tollfree Phone Available
Live Chat: Yes
Email: chelseapalace.support@nektan.com
Phone: +44 203 621 6949
Fax: No
FAQ: Yes
Player Opinion: Decent Customer Support

Another important criterion for top-rated casinos is their extensive FAQ section. In this department, Chelsea Palace Casino lacks depth and could improve the extent of information. However, the most important data regarding login issues, registration process and bonuses have been provided. If your issue cannot be resolved through the FAQ section, then we advise you to contact the live support.

The New Kid on The Block

Through our review, we’ve emphasised a few times, that Chelsea Palace Casino is up and running for a short period of time. To be more precise, the online operator was established in 2018 and its headquarters is situated in Gibraltar. The clever branding strategy comes by no accident since its primary focus is on the UK market. Operated under the white label of Nektan, Chelsea Palace Casino shows signs of a prominent and bright future, but currently, they cannot brag with any significant achievements.

Despite the lack of any awards or recognition, Chelsea Palace Casino has all its licencing in order and managed by Nektan. That includes permits by the UK Gambling Commission (licence 000-039107-R-319400-014) and the Government of Gibraltar (Casino RGL No.054). Furthermore, Chelsea Palace Casino partners with GamCare and BeGambleAware in order to tackle and prevent any irresponsible gambling behaviour.

  • UKGC
  • GBGA
  • GamCare
  • BeGambleAware
  • IBAS
  • NMi

Chelsea Palace Casino’s Future Looks Bright

When you lack experience in the gambling industry you’re bound to struggle. That’s not the case with Chelsea Palace Casino, however, as it’s obvious that the team behind the brand knows their craft. After all, Nektan Ltd. has been in the business for over a decade and has more than 100 casinos under their white label.

One of the biggest advantages of Chelsea Palace Casino is their rich catalogue of over 20 software providers and hundreds of games. The fact that they partner with the biggest and brightest names in the industry is a green light for every gambler. You can’t go wrong with an online casino, which has all their legal matters in order, even though it is only young.

Of course, we think that Chelsea Palace has room for improvement, and we expect them to step up their game and improve in the departments needed. The slow withdrawal times and lack of 24/7 live chat might not seem like such a big issue, however, to be a top dog in the fast-paced gambling business, you need to take care of every detail. As a good alternative, we recommend 888 Casino where the withdrawals are fast, and the live chat is 24/7.

Frequently Asked Questions About Chelsea Palace Casino

In the final paragraph of our Chelsea Palace Casino review, we’ll address the most common queries regarding Chelsea Palace Casino. In case of any unresolved issues, please contact the customer support via live chat or at chelseapalace.support@nektan.com, where professional and friendly agents will take care of you.

How to withdraw my welcome bonus?

In order to withdraw your bonus and any profit made with it successfully, you’re obliged to turnover 40x the amount of the deposit plus Chelsea Palace bonus. You must do so on the games listed as Premium Slots. The full list of games can be found at Chelsea Palace website FAQ section.

Is there a Chelsea Palace casino mobile app?

Chelsea Palace Casino does not offer a downloadable native mobile app. However, the mobile version of the Chelsea Palace casino site is fully optimised to run smoothly on your Android or iOS devices. It can be accessed via browser on your phone and tablet and the games would work flawlessly.

Why can't I login to my Chelsea Palace casino account?

When you attempt a login, you need to make sure that you’re using the correct credentials. After 10 unsuccessful attempts, your account will be temporarily locked. In case that happens, you should contact the the Chelsea Palace customer service as soon as possible.

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