Casino Heroes Review – An Innovative Gaming Adventure

There are certain things we all look for in an online casino; great games, generous bonuses, multi-platform gameplay. With so many operators offering these things, many of us are on the lookout for a casino that gives us more. Casino Heroes does just that, with an innovative approach that provides a unique casino experience. Along with its rich game selection, quality live casino, enticing bonuses and impressive mobile app, they boast an imaginative loyalty scheme. Immerse yourself in the quest as you adventure through fantastic islands, battling bosses and picking up rubies and treasure bags with prizes along your way. This fun and playful approach creates an entirely new kind of casino experience.

A Unique Casino Experience
Up to £400 + 200 Bonus Spins
Casino Rating:
  • Bonus: 4.7/5.0
  • Games: 4.7/5.0
  • Mobile: 4.8/5.0
  • Live: 4.9/5.0
Overall Score: 4.78/5
Why Choose Casino Heroes:
  • Over 600 Games
  • Unique Loyalty Program
  • Impressive Mobile App
18+. UK customers are not accepted anymore
Last Updated on 13 Oct 2020 by Chief Editor Harrison Newton
  • Licensed by:
  • UK Gambling Commission
  • 48300
  • Accepted Payment Methods:
  • VISA
  • MasterCard
  • Trustly
  • Neteller
  • Skrill

If that sounds like what you’re looking for, then the links above will take you straight to the casino to start your adventure. If you want to know a bit more about the operator before you get started, then carry on reading. This page contains a thorough and objective review of Casino Heroes. We’ll delve into the game selection, looking at quality and quantity. You’ll find out exactly what the welcome bonus package has to offer and how you can get it. There’s also an overview of deposit and withdrawal options and timescales. From the pros to the cons, you’ll find it all here.

Page Contents:

Let’s start by confirming the most important thing about the casino. Casino Heroes is a safe and genuine operator. They hold a licence from the Malta Gaming Authority and perhaps more importantly for us Brits, they are also licenced and regulated by the UK Gambling Commission. This verifies that the operator treats player protection as a priority. This includes the use of high-end technical security and independent testing of game results. In short, you can play safely in the knowledge that you are in a secure and protected environment.

Platform and Game Selection

This newly branded casino takes a modern approach to their game selection and proprietary software platform. There are over 600 games on offer, which are available for instant play. This web-based platform eliminates the need to download software before you can play. It also enables the operator to offer games from a range of developers, creating a rich and diverse game portfolio. The casino website is well planned out, with the user experience clearly in mind. You can navigate easily between all the key sections of the casino, and the game selection is separated into categories making it easy to find your favourite types of games. Many of the games can be played for free, in demo mode, as well as for real money.

Advantages and Disadvantages
  • Rich & Diverse Game Selection
  • High Quality Live Games
  • Choice of Welcome Bonuses
  • 400+ Mobile Friendly Games
  • Innovative Loyalty Program
  • Intuitive User-Friendly Design
  • No Phone Support
  • PayPal Not Accepted

The game selection includes slots, video poker, roulette, blackjack and other table games. The casino also offers a great selection of live games which you can play with real dealers. You will find a wide selection of Microgaming and NetEnt games, with all the popular titles included. Yet there are also games from a variety of other design studios, including Push Gaming, Yggdrasil, Play N’ Go and Playson among others. This creates a unique mix of games, with something to cater to all tastes. It also means that there are often new game releases available, creating an ever-evolving selection. If you want to play the newest video slots with the most innovative features, you’ll find them handily featured at the top of the casino lobby.

Over 500 Slots

If slots are your game of choice, then you are in for a treat. There are more than 500 titles to choose from. The casino features many NetEnt slots, with Warlords – Crystals of Power, Jack Hammer, Guns N’ Roses, and of course the all-time player favourites, Starburst and Gonzo’s Quest included in the mix. Microgaming likewise provide a bulk of the slots. You’ll find top titles such as Avalon II, Immortal Romance, Game of Thrones and Mermaid’s Millions. Whilst the selection mostly features modern video and 3D slots, with slick graphics and diverse special features, there are also classic 3-reel slots included, for the retro gameplay enthusiasts.

The slots selection also includes a solid choice of games from other developers. Take Yggdrasil for example, with popular games such as Vikings Go Bezerk and Holmes and the Stolen Stones. With games from Quickspin (Pirates Charm, Northern Sky), Big Time Gaming (White Rabbit, Extra Chilli Megaways), Push Gaming (Blaze of Ra, Power Force Villains), Play N’ Go (House of Doom, Lady of Fortune), Playson (40 Joker Staxx, Claws vs Paws) and Elk Studios (Bloopers, Birthday!), there is plenty of variety. You will also find around 20 jackpot slots featured at the casino, including iconic games such as Mega Fortune and the millionaire maker, Mega Moolah.

Video Poker, Roulette, Blackjack and Other Table Games

Whilst slots are featured heavily at the casino, they are by no means the only games that you can play. There are around 15 Video Poker variants to choose from, with player favourites such as All American Double Up, Jacks or Better and Jackpot Poker available. If you enjoy a spin or 2 at the roulette wheel, then check out the roulette category where you will find over 10 variants featured. With games provided by NetEnt, Play’n Go and Playson, you’ll find a solid selection of French and European Roulette tables with both high and low betting limits.

You Can Play Table Games at Casino Heroes

If you prefer to try your hand at the game of 21, then select the Blackjack category, where you will find around 15 different versions to choose from. There are Single Deck, Multi Hand and Professional Series versions included as well some more innovative variants, such as Double Exposure Blackjack. Within the Table Games tab there is a range of card games, including Punto Banco, Red Dog and Texas Hold’em. Scratch cards and arcade games are not currently featured at the casino.

Play the Best Live Casino Games

When it comes to live games, there is little dispute that Evolution Gaming are the best. This multi-award winning live game developer exclusively provides the Live Casino selection here. There are tons of roulette and blackjack tables, which are streamed in high definition for the ultimate real-casino playing experience. You can also play the Wheel of Fortune style game, Dream Catcher, as well as a range of casino pokers. If you enjoy playing casino games with friendly and professional real dealers, then find out more in our Casino Heroes Live review.

Play Games on the Go

A quality mobile casino app is something many players demand these days. We have never used our mobile phones and tablets so much, and gaming on the go makes it all that more convenient for you to play casino games as and when you please. Casino Heroes have created a top-notch mobile casino experience, incorporating over 400 games seamlessly for touch screenplay. To find out more details about the mobile-friendly games, compatibility and how to get the app, check out our dedicated Casino Heroes Mobile review.

Casino Heroes Bonuses and Promotions

What better way to start your adventure at Casino Heroes than with a welcome bonus that boosts your bankroll and your playing time? Well you’ll be pleased to know that the welcome bonus package provides rewards for your first 4 deposits. There are also 2 different welcome bonuses for you to choose from. The welcome bonus is just the start, as there are regular promotions to benefit from as an existing player. Yet when it comes to rewards, the casino comes into its element with its loyalty program. This imaginative adventure-based system really is one of a kind.

The Welcome Bonus Package – Up To £400 + 200 Spins

As a new player at Casino Heroes, you can get hold of up to £400 in bonus money and 200 spins. The bonus is split over your first 4 deposits, with a different match percentage applied to each. For starters, upon depositing a minimum of £10, you will receive a 200% bonus on top, up to £50. So, if you deposit £25, you get the maximum bonus of £50 added on. Plus, you will also be awarded 200 bonus spins for the hit NetEnt slot, Starburst. These are split over 10 days, with 20 unlocked each day. Simply opt in to the promotion when you make your first deposit to claim it.

Up to £400 + 200 Bonus Spins
Wagering:
40x Bonus
Min. Deposit:
£10
Validity:
30 Days
18+. UK customers are not accepted anymore

The second deposit gets a 100% match, up to a maximum bonus of £50. Make your third deposit for a 50% bonus up to £100. Finally, the fourth deposit will earn a 25% bonus, up to £200.

The bonus, along with any winnings from the 200 spins must be played through 40x in order to withdraw any winnings. The bonus can be used to play slots, with just 3 exceptions; Blood Suckers, The Wish Master and Dead or Alive. Any money wagered on Video Poker will contribute 30% towards fulfilling bonus conditions, whilst blackjack and casino poker variants contribute 10%. All roulette variants have a weighting of 5%. Baccarat and Punto Banco are excluded from bonus wagering.

Once a bonus has been issued, you have 30 days in which to complete the wagering requirement. It is also worth noting that a maximum bet of £5 is allowed with bonus money.

The Alternative Welcome Bonus – Up to 600 Spins

The operator has taken a bold move by offering a choice of welcome bonuses to players. The other welcome deal consists of bonus spins for preselected games, with up to 600 available over the first 4 deposits. When you make your first deposit, you will get free spins over one, two or three days, depending on how much you spend. A minimum deposit of £10 will get you 25 spins on the first day. This increases the more you deposit, with the maximum of 300 spins awarded over 3 days for deposits of £100 or above.

In a similar way, the amount of bonus spins you receive on your second, third and fourth deposits also depends on the amount you deposit. You’ll get 20, 40, 60, 80 or 100 bonus spins for deposits of £10, £20, £30, £40 or £50 and over respectively. The spins will be allocated the same day that you make your qualifying deposits and they are available for 30 days once activated. All winnings are awarded as bonus money and are subject to the same 40x wagering requirement as the other welcome bonus.

Progress Through the Islands on the Loyalty Adventure

If you are used to standard casino loyalty programs, then prepare for a completely new take on the traditional scheme. Choose your avatar and pick from 3 islands to explore. With every wager of 20p or more on casino games, you will progress further across your selected island, working your way towards boss fights. You’ll also collect rubies the more you play, which can be exchanged for items to enhance your playing experience in the Ruby Store, including high-value bonus spins. At the end of each region, you’ll encounter boss fights. If you win, you progress to the next stage and the next boss. Yet every cloud has a silver lining, as if you are defeated, you’ll earn a consolation prize of 5 spins on Starburst. There are often promotions featured which are linked to the adventure, such as double speed days, for faster progress across the islands or extra ruby giveaways. This quirky journey element to the loyalty scheme adds an extra level of entertainment and fun to the overall experience of playing at the casino.

Safe Deposits and Withdrawals

Whilst not boasting one of the largest selections of accepted payment methods, there are sufficient options to cater to most players at Casino Heroes. Deposits can be made safely in the secure banking cashier using Visa and MasterCard, as well as Skrill and Neteller. A bank transfer can also be made via Trustly. A minimum deposit of £10 is in place for all methods and your funds are usually instantly available to play real money games with. At present, the casino does not support payments with PayPal.

  • Visa
  • Mastercard
  • Trustly
  • Skrill
  • Neteller
  • EcoPayz

*Limits may apply from the payment processor

When you are ready to make a withdrawal, your request will be sent to the processing team. It can take up to 3 days to approve your request. This timeframe includes standard safety checks to verify your identity, and to confirm that any bonus conditions have been met. Once authorised, it can take several working days for your money to be credited to your debit card. Generally speaking, e-wallet withdrawals are completed more swiftly. There is neither minimum amount to withdraw nor a maximum limit. The casino allows you to make up to 3 withdrawals per month fee free. Any further cash outs during that period will automatically incur a 2.5% charge.

Customer Support Options

On the casino website, you will find a handy FAQ section. Divided into account, payments, adventure and bonus, you can find the answers to some of the most frequently asked questions by players. This is a good first port of call for most queries you may have. If you want to speak directly to the customer service team, then the quickest and most convenient method is to use live chat. Available from 10am – 1am for UK players, your message is promptly acknowledged and dealt with professionally.

Customer Service Details
Working Hours: 10:00 – 01:00 (GMT)
We Recommend Using Live Chat No Phone Number for Help
Live Chat: Yes
Email: support@casinoheroes.com
Phone: N/A
Fax: N/A
FAQ: Yes
Player Opinion: Quick and Helpful Responses

There is no phone contact option at this casino. Yet live chat provides a more than satisfactory alternative. You can also get in touch with the support team via email. This is a handy option if you happen to play outside of the customer support hours and want to raise your enquiry to be dealt with at a later time.

An Overview of the Company

  • Gambling Commission
  • Malta Gaming Authority
  • GamCare
  • Be Gamble Aware

Casino Heroes was originally launched as Casino Saga in 2014 and rebranded in 2015. The casino platform is powered by propriety software created by the parent company, Hero Gaming Ltd. The casino was built to incorporate gamification and storytelling to create a unique player experience. This imaginative approach earned them the EGR award for Most Innovative Start Up 2015. They also picked up the 2016 EGR Operator Award for Rising Star, another testament to the impression their concept had made on both the industry and players alike. Hero Gaming also won the coveted Casino Product of the Year accolade at the 2018 Global Gaming awards. Hero Gaming has offices in Malta and Sweden, employing around 100 “heroes”.

In accordance with strict licencing requirements, any personal data passed between you and the casino website is encrypted to protect players. They also promote responsible gambling, with self-help tools and links to organisations that provide support for anyone affected by problem gambling.

Casino Heroes Creates an Exciting New Gaming Experience

As you have no doubt picked up from reading this Casino Heroes review, the operator’s unique approach to building their online casino really sets it apart from the crowd. They offer all the key things players expect, with a rich game selection from a variety of leading developers, intuitive desktop and mobile platforms and enticing bonus opportunities, all within a safe and secure environment. Yet their gamification approach to their loyalty program takes the playing experience to a whole new level. When visiting the casino alone is an exciting adventure, you know they are doing something right. It is worth calling out that the casino does not currently accept PayPal, which may not suit some players. If you want a top casino that accepts PayPal, then check out Royal Panda instead. Yet if you can overlook that small flaw, Casino Heroes provides a new casino experience that is well worth your attention.