Slots Million Casino Terms and Conditions

Slots Million is one of the most unique UK online casinos where you can easily get lost within the huge collections of hundreds of video, classic and jackpot slots. This gabling site also offers a one-of-a-kind virtual reality gambling experience while the welcome bonus and the other offers are just amazing. Read more about them in our complete Slots Million Casino review while now, we recommend you to check out its the full terms and conditions! Reading them is one of the most important thing to do before making your first deposit.

General Terms & Conditions

Terms and Conditions of Use of Services v3.0.3. Last updated 29/04/2019.

1. GENERAL

1.1. These terms and conditions (“Terms and Conditions”) apply to the usage of games provided through any URLs belonging to or licensed to Alea Gaming (“the Websites”), as may be specified from time to time. For the purpose of these Terms and Conditions, Alea Gaming is referred to as “we” or “us” and the player as “you” or “the Player”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. ‘Games’ means Casino and other games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion.

1.2. Alea Gaming Ltd is a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at: Vella Falzon Home Building, Level 2, Valley Road, MSD9022 Msida, Malta.

1.3. Alea Gaming Ltd is licensed and regulated in UK by the UKGC with the Licence Number 000-047882-R-326147-003 and in Malta with the Licence Number MGA/B2C/256/2013.

1.4. These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read these Terms and Conditions and accept them. By using any of the Websites, you signify that you agree with these Terms and Conditions.

1.5. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.

1.6. You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.

1.7. Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you upon your next visit to the Websitesand you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.

1.8. These Terms and Conditions may be published in several languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.

2. YOUR OBLIGATIONS AS A PLAYER

2.1. You hereby declare and warrant that

2.1.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites. Be aware that underage gambling is an offence;

2.1.2. You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment purposes only;

2.1.3. You participate in the Games on your own behalf and not on the behalf of any other person;

2.1.4. You are not resident of any of the following countries, from which we do not accept registrations: Anguilla, Albania, Australia, Belgium, Bermuda, British Indian Ocean Territory, Estonia, Portugal, Romania, Serbia, Cayman Islands, Cyprus, Denmark, Falkland Islands Malvinas, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greece, Guadaloupe, Guam, Guernsey, Hungary, Isle of Man, Israel, Italy, Jersey, Latvia, Lithuania, Martinique, Mayotte, Montserrat, New Caledonia, Northern Mariana Islands, Pitcairn, Poland, Reunion, Russia, Saint Barthelemy, Saint Helena, Saint Martin, Saint Pierre and Miquelon, South Georgia and the South Sandwich Islands, Spain, Sweden, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Vanuatu, Virgin Islands UK, Virgin Islands US, Wallis and Futuna or any other country in which online gambling is not allowed by law.

2.1.5. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;

2.1.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;

2.1.7. Money that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;

2.1.8. You understand that by participating in the Games you take the risk of losing money deposited into your Member Account;

2.1.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour;

2.1.10. In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.

2.1.11 Check your account balance before placing any bet. Each new challenge implies your acceptance of all previous transactions; therefore, you can have no claim against the company or its websites about your bets and winnings. Claims and litigations must be settled before you start betting and within 3 days after the date of the query.

2.2. The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by Alea Gaming or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.

2.3. Games played on the Websites should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.

2.4. The Company reserves the right to terminate and/or, change any games or events being offered on the Website, and to refuse and/or limit bets.

3. YOUR MEMBER ACCOUNT

3.1. Registration and opening of your member account

3.1.1. In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Member Account”).

3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided.

3.1.3. You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, correct, and up-to-date. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.

3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

3.1.5. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

3.1.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.

3.1.7. Alea Gaming reserves the right to refuse or close a Member Account at its sole discretion but any contractual obligations already made by Alea Gaming shall be honoured accordingly.

3.1.8. Alea Gaming reserves the right to declare a wager void, partially or in full, if Alea Gaming, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.

3.2. Deposits into your Member Account

3.2.1. You may participate in any Game only if you have sufficient funds on your Member Account for such participation. We shall not give you any credit whatsoever for participation in any Game.

3.2.2. We currently do not charge fees for processing deposits.

3.2.3. Depending on the deposit method you have selected, we may assign minimum or maximum deposit levels as specified on our websites.

3.2.4. Deposits can be made through your credit/debit cards, which are generally effective immediately, accepted e-wallets, pre-paid cards and vouchers, as well as bank transfers.

3.2.5. Players are not allowed to deposit until their age has been verified. We use third-party providers to perform customer age verification automatically upon registration. In case we cannot get an age confirmation from our third-parties, you will not be allowed to deposit until you have provided a valid identity document which we can use to verify your age.

You can provide your document from the Documents section of your Lobby. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your Member Account.

3.2.6. Once the transaction has been made, the money will be drawn from your account or credit card instantly.

3.2.7. The minimum allowed deposited amount is £20 ($20, €20, 200kr). The standard maximum amount allowed to be deposited for the first time is £1000 ($1000, €1000, 10000kr). Players who wish to deposit more than the maximum allowed should contact customer support to receive a personal service.

3.2.8. Segregation of Funds

We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. We hold customer funds separate from company funds in a designated bank account but these funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: Basic segregation.

Learn more about the Gambling Commission’s rating system: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx

3.2.9. We may impose deposit limits to a player account during an investigation or to mitigate the risks of gambling harm. Account deposit limits are visible to players on their deposit page and do not interfere with Responsible Gambling limits.

3.3. Withdrawals

3.3.1. Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We currently do not charge fees for processing such withdrawals other than as described in 3.2.7. Alea Gaming will credit you back using the same method and account as you have previously deposited with, when possible. If in the case this is not possible, both the player requesting the withdrawal and the account to which the withdrawal will be processed will be verified. We process the withdrawal requests in the order in which they are received. Our goal is to process your withdrawal request within 2 business days assuming your request is made within our opening hours (Monday 9am-Friday 6pm). According to the law, at some point we are required to verify our customers’ identity in order to uphold the requested level of security. At this point we will ask for legal documents which can verify your identity, and in this case your withdrawal request will be pending until we have received your documents and verified your identity (please refer to point 3.3.3. for further details). This is a standard security procedure, today commonly known and referred to as the “KYC” process (Know Your Customer). Your ‘required’ documents will be verified within 1 business day, and your ‘non-required’ documents will be verified within 3 business days. Should you have a pending withdrawal request, feel free to contact our Support Success Team, who will do their best to help you speed up the process! We encourage that you send your KYC documents following your registration. This will make the withdrawal process smoother and quicker. Kindly note that our Finance Department does not work on weekends nor on public holidays at the moment.

3.3.2. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

3.3.3. The Payment Manager at ALEA Gaming will carry out additional verification procedures for any payout exceeding the equivalent of €800 or deposits exceeding €2,000 in a single or accumulated transaction. We also reserve the right to carry out any further investigation for lower payouts, including – but not limited to, additional Proof of Identity (front and back copies of your driving licence – EU country only; a copy of your passport, including the page of the signature and the page with your details; front and back copies of your ID), copies of the front and back of the card(s) used (showing only the first 6 and the last 4 digits on the front and back, but also hiding the CVC on the back of the card), the copy/screenshot of your e-Wallet account (Neteller, Skrill, EcoPayz), a utility bill (not older than 90 days), a copy of your bank statement (PDF format only), a photo of the account holder holding a specific ID document. Furthermore, in certain circumstances ALEA Gaming has the right to carry out Enhanced Due Diligence, including the request of a Source of Funds. Account holders who wish to recover funds held in a closed, locked or excluded account are advised to contact our Customer Service.

3.3.4. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities in the UK. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. Alea Gaming may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.

3.3.5. Winnings of over £100,000 might require longer processing time than usual due to bank clearance and security and fraud checks. This can generally add up to 7 days to the normal processing time, but is dependent on case by case.

3.3.6. If a player wins a progressive jackpot, or a pooled progressive jackpot, which is one and the same jackpot shared by several casinos, usually on one same game, or if the player wins a progressive jackpot of £50,000 or more, the withdrawal process will take longer time than a regular withdrawal as the win has to be verified with the game provider and, in some cases, communicated amongst the casino network that shares the jackpot pool. As soon as we receive the full pooled jackpot amount, we will initiate the withdrawal process and the player can choose to withdraw up to the whole amount of the progressive jackpot win.

For all winnings not classified as progressive jackpot wins, the rule is that the player can withdraw up to £50,000 every 30 days until the whole requested amount has been transferred.

3.3.7. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.

3.3.8. A player can have only one pending withdrawal at a time. It is not possible to request a second withdrawal until the first withdrawal has been processed or cancelled.

3.3.9. A player can lock a withdrawal request from his Lobby at any time, making it impossible for the player to cancel. This withdrawal must still follow the KYC process (see 3.3.1.), does not prevent the money from being sent back to the balance if the withdrawal is rejected (see 3.3.11) and does not remove the limitation of one active withdrawal request at a time (see 3.3.8).

3.3.10. The minimum withdrawal amount depends on the method used for the payment. It is 30€/$ (300SEK/NOK) by default, unless mentioned otherwise in the Banking page.

3.3.11 Any withdrawal request waiting for player documents or information without any response from the player for more than 20 days will be rejected and the money sent back to the player balance.

3.4. Inactive Member Accounts

3.4.1. If no transaction has been recorded on your Member Account for thirty months, we shall remit the balance on your Member Account to you or, if you cannot be satisfactorily located, to the GREAT Foundation.

3.4.2. Inactive Account means a Member Account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months. If your Member Account is deemed to be inactive, the Operator reserves the right to charge a monthly administrative fee of GBP 5 or the equivalent in another currency (or the current balance of your Member Account, if less) as long as the balance of your Member Account remains positive. You authorize the Operator to debit this fee from your Member Account on the beginning of the month following the day on which your Member Account is deemed inactive, and on the beginning of every subsequent month that your Member Account remains inactive. The Operator will stop deducting the fee if the account balance is zero or if the account is re-activated.

3.5. A bet that has been placed and accepted can no longer be changed, withdrawn or cancelled. If you play a game with real money, the money will be drawn from your player account instantly.

3.6. Any bonuses we offer are subject to the Bonus Terms and Conditions.

3.7. Closing of Member Accounts

3.7.1. If you wish to close your member account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Member shall indicate it. You will be able to open your account again by sending a request to the customer support team. All requests for re-opened account will be evaluated by our Fraud and Risk team who abide by strict anti-addiction guidelines.

4. RESPONSIBLE GAMING

4.1. You may choose to exclude yourself from our casino network which will prevent you from playing in any casinos operated by Alea Gaming Ltd.

You can set a self-exclusion from your Lobby in the Responsible Gaming advanced settings. Upon confirmation that you wish to self-exclude, you will immediately be logged-out and unable to access the casino from which the exclusion takes place. However, the exclusion will take up to 24 hours to be effective on other casinos operated by Alea Gaming Ltd, after which you will not be able to access your other accounts or register new ones. During this delay time you might receive some promotional communications that were already scheduled, but once the exclusion is propagated on the Alea network, we make sure you do not receive any promotional communication from us. If you use Social Media channels, we strongly recommend you to unfollow us to make sure you don’t receive our news or updates.

Alternatively, you may contact us by email (HELP section) to request a self-exclusion, which will be effective within 24 hours after receiving confirmation from our Customer Support.

Should you have funds remaining on your account, we will contact you within 7 days to proceed with the payment of your remaining balance with the withdrawal payment method associated to your deposit method. If your account was required to complete KYC or Source of Funds, you will still have to complete those verifications to get the payment approved.

In order for us to efficiently prevent you from accessing any of your accounts with Alea, it is important that you make sure to use the same details to register in all of our casinos. A best practice is to use the same email address, and to write your first name and last name exactly like they are written on your ID document. We also strongly suggest you contact us to provide us with most of your email addresses so we can add them all to our record, it will only be used for the purpose of the self-exclusion.

A self-exclusion can be set for a specified period from 6 months up to 5 years. You will not be allowed to reopen your account, even if you request it, until the exclusion expires. Once the exclusion is over, you will have to contact us to reopen your account ; a Customer Support agent will get back to you shortly explaining you the procedure for reopening your account, and will ask you to confirm your request of reopening after 24h to give you time to reconsider your decision to gamble again.

4.2. When setting up your Member Account you may also choose to set a limit on the amount you may deposit within a specified period of time. You may change or revoke the limit or exclusion by written notice or electronic notice given to Alea Gaming. A notice increasing or revoking a limit or decreasing the exclusion has effect only after one day after Alea Gaming has received the notice. Contrary to the Self-exclusion, other responsible gaming measures are only effective on the casino they are set on and will not affect other accounts you may have belonging to the network of Alea Gaming Ltd. If funds are not withdrawn before the setting up of an exclusion period, you are advised to contact customer care to recover your funds. Please see the extensive options for self-protection available in the “Responsible Gaming” area in the Player Lobby. If you have any question regarding Responsible Gaming you can contact our Responsible Gaming department at responsiblegaming@slotsmillion.com. Gambling is fun and can be addictive. Please play responsibly. If you have concerns on your gambling activity, you can contact specialist organisations to help you :

5. PRIVACY POLICY

5.1. You hereby acknowledge and accept that it is necessary for us to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games.

5.2. We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, subject to EU directives. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.

5.3. We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. If you subscribe to our promotions from your Lobby, we may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting.

5.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or unless it is required by law or as a requirement of our licence conditions, for example, in the case of an investigation by the Gambling Commission. As Alea Gaming’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of Alea Gaming, in specific Customer Support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. You hereby consent to such disclosures.

5.5. We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.

5.6. In order to provide you with an efficient service, we and/or our service providers may transfer your personal data from one country to another in the EU and EFTA regions.

5.7. In the processing of your betting account and associated transactions, we may have recourse to contact credit rating agencies, fraud detection agencies, and anti-money laundering agencies. These agencies may keep a record of your information. You hereby consent to such disclosures.

5.8. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the Websites.

5.9. Calls to our support may be recorded for quality or training purposes.

6. SETTING UP LIMITS

6.1. Login to your account and click on “Responsible Gaming” where you can set-up limits of play in respect of maximum deposits or cool off periods. Please contact the support should you have any questions.

7. COMPLAINTS

7.1. If you have a complaint to make regarding our services, you may contact us via chat or email (HELP panel). In order to resolve your complaint as quickly as possible it is important that you provide us with as much information as you can, including:

Our Customer Support will reply within 24h and will do its best to provide you with answers and solutions promptly.

7.2. If you cannot reach an agreement with us and are not satisfied with the resolution of your complaint, you may refer to our alternate dispute resolution (ADR) entity ; a third party that will adjudicate your case and provide a final decision that will be binding for disputes under £10.000.

7.3. Referring to an ADR is free of charge for customers as the fee is covered by Alea. We reserve the right to close the account of a customer who makes an abusive use of the ADR system, in particular but not exclusively:

When a customer opens repetitively failed disputes.

When disputes are based on grounds of non-compliance of Alea toward regulation directives for which regulatory resources and sufficient proofs have been provided to the customer during the complaint procedure.

7.4. The ADR offered by Alea is Promediate, which can be contacted through the website https://www.promediate.co.uk, at enquiries@promediate.co.uk or by telephone 0203 621 3908.

7.5. You may also use the Online Dispute Resolution platform – https://ec.europa.eu/consumers/odr, provided by the European Commission to take your complaint to our dispute resolution body.

8. MISCARRIED AND ABORTED GAMES

8.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of the management.

8.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person`s misuse of the site or its content or any errors or omissions in content.

8.3. In the event of a Casino system malfunction all wagers are void.

8.4. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the Player by crediting it to the Player’s Account or, if the account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, credit to the Player’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Player in an approved manner.

9. USE OF THE LIVE CHAT SERVICE

The Live Chat function is a private conversation between the player and the Customer Service representative; it is not a chat room, nor is there any chat room function offered. The purpose of our Live Chat service is to offer assistance with player questions and needs, inform the players of any relevant or current information, and improve and enhance the player experience. It is your responsibility to use this service only for its intended purposes. You should not use the Chat service for illegal purposes.

9.1 Spamming of the Customer Support Team (for example, sending copies of the same message) is prohibited. Players are prohibited from harassing or abusing the customer support staff. Players are requested to address their concerns without the use of obscenities or threatening language;

9.2 You will not use the Live Chat Service to engage in any form of harassment or offensive behaviour, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language;

9.3 You will not use the Live Chat Service to infringe the privacy rights, property rights, or any other rights of any person;

9.4 You will not submit any kind of material or information that is fraudulent or otherwise unlawful or violates any law;

9.5 You will not use the Live Chat Service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services;

9.6 You will not use the Live Chat Service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Service or to other member`s systems in any way.

9.7 We reserves the right to monitor anything and everything submitted by you to the Live Chat Service to ensure that they conform to content guidelines that are monitored by us and subject to change from time to time.

10. USE OF THE LIVE GAMES CHAT FEATURE

10.1 The chat on the Live Games is restricted between you and the Dealer only. You are not able to talk with other players. The chat is provided in order for you to be able to communicate with the dealer, should you need to, and may not be used for any other purposes.

10.2 You may not use the chat on the Live Games to engage in any form of harassment or offensive behaviour, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language.

10.3 The chat is regulated by NetEnt and, when it is used outside its purpose and regulations, NetEnt reserves the right to disable your access to the chat at any time.

10.4 NetEnt has a master list of blocked words to prevent the use of unaccepted words in the chat.

10.5 NetEnt stores the chat contents in logs for a certain period of time following the conversation. We reserve the right to monitor anything and everything submitted by you to the chat on the Live Games to ensure that they conform to our content guidelines, which are monitored by us and subject to change from time to time.

11. LIMITATION OF LIABILITY

11.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

11.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers

11.2.1. Do not warrant that the software, Games and the Websites are fit for their purpose;

11.2.2. Do not warrant that the software, Games and the Websites are free from errors;

11.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;

11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

11.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

11.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed £100.

11.6 We cannot be held responsible for any action or omission made by the Internet Service Providers (ISPs) with whom it signed a contract to access Internet sites. We will not take part in any dispute between you and the ISPs. Moreover, this litigation will not affect your obligations listed in this contract.

11.7 Any reference to any product, service, procedure, hypertext link, or any other information including trade names, trademarks, trade, manufacturers, suppliers, or other present on the websites does not constitute or imply a promotion, sponsorship, or recommendation by the company.

12. BREACHES, PENALTIES AND TERMINATION

If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.

13. SEVERABILITY

If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

14. ASSIGNMENT

We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

15. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.

16. APPLICABLE LAW AND JURISDICTION

16.1. These Terms and Conditions shall be governed by the Laws of the UK.

16.2. You acknowledge that, unless stated otherwise, the Games are organized in Malta and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and Alea Gaming shall be deemed to have been entered into and performed by the parties at the registered address of Alea Gaming.

16.3. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the UKGC.

Bonus and Promotion Terms and Conditions

From time to time, you will be granted bonus offers. You will be notified through the website banners, in the list of Available Bonuses in your Lobby, and by email if you subscribe to our promotional emails. Most of the time, you will receive such offers with no individual conditions, however, sometimes you might have to fill certain conditions to get the offer. Example: A “20 Extra Spins bonus offered after £100 wagered on X game” will appear in your lobby only once you have wagered the £100 on the specified game.

Every bonus comes with specific terms and conditions (in particular the wagering requirement, conversion limit or expiration), which will be displayed when clicking on any bonus banner on the website or from your Lobby > Promotions. In the event of discrepancies between the promotional content of the offer and the terms and conditions of the bonus, the bonus terms and conditions will prevail. By claiming a bonus, you agree to accept its terms and conditions.

There are three types of bonus:

The bonus money you accept can be converted to real money. Each bonus comes with a Wagering Coefficient, for example: x50, which determines the amount you need to wager with this bonus money, the Wagering Requirement, so you can convert the remaining bonus balance to real money. The Wagering Requirement is calculated by multiplying the initial bonus amount with the Wagering Coefficient. Example: To convert to real money a £10 Free bonus with a Wagering Coefficient of x50, the Wagering Requirement is £500 (10×50).

Immediately after you have completed the Bonus Wagering Requirement, the bonus balance is transferred to your real balance and the bonus is archived. Some bonuses, however, may come with a Conversion Limit which determines the amount up to which the bonus can be converted to real money. Example: After wagering £350 with your £10 bonus money, there is £45 left on the bonus balance. If the bonus has no Conversion Limit or a limit higher than £45, all the £45 will be transferred to your real balance. If the bonus has a Conversion Limit lower than £45 – let’s say £30, only £30 will be transferred to your real balance and the rest will be lost. The Conversion Limit should not be confused with any Withdrawal Limit mechanism: as soon as bonus money is turned to real, it becomes all yours, there is no limit in the amount you can withdraw.

All games do not equally contribute to bonus wagering progression. The Wagering Ratio of a game determines whether it fully contributes toward bonus wagering or only partially. The default ratio 1.0 means that for a £2 bonus bet, the bonus wagering progresses by £2 (1.0×2), while a ratio of 0.5 means that for £2 bonus bet, the wagering progresses only by £1 (0.5×2).

It is quite usual to have several bonuses active at the same time. All your active bonuses will appear in the MY PROMOTIONS section of your Lobby. The balance of each of your bonuses do not merge and each bonus has its own Wagering Requirement. You can easily see the global amount of bonus money on your account by consulting the balance summary in the top menu (accessible by clicking on your Username). In the MY PROMOTIONS section of your Lobby, you can see the details of each Active Bonus, your progression through the Wagering Requirement, as well as all the particular bonus conditions.

You always bet your real money first and then your bonus money and only bonus money is used towards wagering. If you have several bonuses active at the same time, the oldest will be the one wagered first. It can also happen that a single bet contains a part of real money and a part of bonus money, from one or more active bonuses. Example: If you have £10 real balance and £4 bonus balance, a £14 bet is allowed in one single spin. In the same spirit, if you have two bonuses active of £2 each, a £14 bet is allowed (£10 real money + £4 bonus). In case of a bet made with money from several sources (real and bonus and/or several bonuses), winnings are distributed proportionally according to the contribution of each source toward the bet. Likewise, the progression through Wagering Requirement of each bonus is incremented according to its contribution. Example: If you place a £10 bet with a real balance of £8 and a bonus balance of £100, £8 will be deducted from your real balance and £2 from your bonus balance. The contribution is then calculated as 80% from real money and 20% from bonus money. In case of a winning of £20 for example, the winnings are distributed as 80% of £20 to real balance, and 20% of £20 to the bonus balance. In addition, the £2 bonus will contribute to the Wagering Requirement.

When you have an active bonus you are not allowed to bet over £3 in one spin (real or bonus money) even though the game might seem to allow it. In case you step over this limit, your bet will be rejected and any winnings will be voided.

Most of our offers are available only for a limited period of time, until the Offer Expiration. If you don’t claim the offer within its time-frame, it will disappear definitely.

Once accepted, a bonus is active only for a limited period of time until the Bonus Expiration, which corresponds to the time you have to complete the Wagering Requirement in order to convert your bonus to real money. Most of the time, the Bonus Expiration comes 7 days after the Bonus Activation. If you do not complete the Wagering Requirement of a particular bonus before the Bonus Expiration, the bonus expires so the remaining money on the bonus balance is removed from your total balance, and the bonus is archived.

If the balance of a particular bonus reaches 0, this bonus will be considered as used and will disappear from your Active Bonuses list.

You are free to withdraw the real money on your balance at any moment with no restriction, even if you have one or more Active Bonuses. Submitting a withdrawal request will cancel all your active bonuses and their amounts will be removed from your total bonus balance. However, cancelling this withdrawal request will reactivate these cancelled bonuses, assuming they haven’t reached their Bonus Expiration in the meantime.

All the particular conditions of a bonus are detailed in the MY PROMOTIONS section of your Lobby as well as in the Bonus claiming pop-up. Read the pop-up carefully before accepting a bonus as some bonuses might have different terms than others.

There are some games where bonus money cannot be played and is totally excluded, in which case the in-game balance will appear as different from the casino’s balance as we do not show any of your bonus money in the in-game balance.

We usually grant bonus offers on a regular basis for calendar events, new game releases, or as recurring rewards to loyal players. They are limited to one per household, IP address, computer device and telephone number. We consider these as gifts, and we reserve the right to exclude players from our bonus program, temporarily or definitely, in particular in case of fraud detection or bonus abuse. In such cases, we reserve the right to remove any active or available bonus present on their account as well as deduct from their balance any real money obtained from the bonus wagering completion.

We consider as bonus abuse any action or behaviour meant to obtain real money by bypassing the normal bonus wagering system or exploiting eventual bugs or breaches. In particular, interrupting games and filling the real money balance in order to get real money winnings from a bonus bet is considered a major abuse that may be punished by a complete exclusion from the bonus program or the casino.

The bonus money we give is meant to extend the playtime and give some extra chances to players that have been unlucky with their own money; that is why the bonus money is only accessible if the real money balance has been wagered and lost. Any action or attempt to use bonus money without spending the real money first will be considered as a bonus abuse. In particular, interrupting games to block real money in unfinished game rounds to access bonus money, and then finishing the rounds after playing the bonuses, is considered as major abuse. The casino reserves the right to confiscate all delayed real money wins collected after playing with bonus money.

Welcome Bonus Terms

Create an account with us to enjoy our Welcome Package: match one deposit up to £100 and get 100 extra spins: 20 extra spins immediately and 20 extra spins each following day for the next four days. Here is the breakdown of the Welcome Package:

1. GENERAL BONUS TERMS

1.1 When playing with an active bonus, bets (real and bonus) are limited to a total of £3.

1.2 Some games cannot be played with bonus money or have a limited contribution to bonus wagering requirements.

1.3 Deposited funds as well as real money winnings can be withdrawn at any time. Requesting a withdrawal cancels all active bonuses of your account.

1.4 The balance of different bonuses does not merge, and each bonus has its own Wagering Requirement. If a player has several bonuses active at the same time, the oldest will be the one wagered first. It can also happen that a single bet contains a part of real money and a part of bonus money, from one or more active bonuses. In this case winnings are distributed proportionally according to the contribution of each source toward the bet.

1.5 Bonus money is only accessible if the real money balance has been wagered and lost. Any action or attempt to use bonus money without spending the real money first will be considered as a bonus abuse. In particular, interrupting games to block real money in unfinished game rounds to access bonus money, and then finishing the rounds after playing the bonuses, is considered as major abuse. The casino reserves the right to confiscate all delayed real money wins collected after playing with bonus money.

2. WELCOME PACKAGE DEPOSIT BONUS TERMS

2.1 This offer is available only for players with address in the United Kingdom.

2.2 The bonus on deposit doesn’t apply to deposits made with Skrill, EcoPayz or Neteller.

2.3 You need to validate your phone number in order to claim the Welcome Package.

2.4 The welcome deposit bonus is a 100% bonus up to £100 on your deposit. The minimum deposit to claim the welcome deposit bonus is £20.

2.5 The welcome deposit bonus must be wagered x48 to be converted to real (withdrawable) money.

2.6 The welcome deposit bonus is valid during 7 days after activation.

2.7 This promotion is limited to one per household, IP address, computer device and telephone number.

3. EXTRA SPINS BONUSES TERMS

3.1 The first 20 extra spins bonus will be granted immediately after activating the deposit bonus of this welcome package. Following 20 extra spins bonuses will be granted the following four days at 09:00 AM at player account’s timezone.

3.2 The winnings of each 20 extra spins bonus must be wagered x48 to be converted to real (withdrawable) money.

3.3 Each 20 extra spins bonus must be activated within 24h after being granted. Each bonus is valid during 7 days after activation.

BONUS TERMS AND CONDITIONS

When a bonus is available on your account, you will be notified through the website banners, in the list of Available Bonuses in your Lobby, and by email if you subscribe to our promotional emails. Most of the time, you will receive such offers with no individual conditions, however, sometimes you might have to fill certain conditions to get the offer. Example: A “20 Extra Spins bonus offered after £100 wagered on X game” will appear in your lobby only once you have wagered the £100 on the specified game.

Every bonus comes with specific terms and conditions (in particular the wagering requirement, conversion limit or expiration), which will be displayed when clicking on any bonus banner on the website or from your Lobby > Promotions. In the event of discrepancies between the promotional content of the offer and the terms and conditions of the bonus, the bonus terms and conditions will prevail. By claiming a bonus, you agree to accept its terms and conditions.

There are three types of bonus:

The bonus money you accept can be converted to real money. Each bonus comes with a Wagering Coefficient, for example: x50, which determines the amount you need to wager with this bonus money, the Wagering Requirement, so you can convert the remaining bonus balance to real money. The Wagering Requirement is calculated by multiplying the initial bonus amount with the Wagering Coefficient. Example: To convert to real money a £10 Free bonus with a Wagering Coefficient of x50, the Wagering Requirement is £500 (10×50).

Immediately after you have completed the Bonus Wagering Requirement, the bonus balance is transferred to your real balance and the bonus is archived. Some bonuses, however, may come with a Conversion Limit which determines the amount up to which the bonus can be converted to real money. Example: After wagering £350 with your £10 bonus money, there is £45 left on the bonus balance. If the bonus has no Conversion Limit or a limit higher than £45, all the £45 will be transferred to your real balance. If the bonus has a Conversion Limit lower than £45 – let’s say £30, only £30 will be transferred to your real balance and the rest will be lost. The Conversion Limit should not be confused with any Withdrawal Limit mechanism: as soon as bonus money is turned to real, it becomes all yours, there is no limit in the amount you can withdraw.

All games do not equally contribute to bonus wagering progression. The Wagering Ratio of a game determines whether it fully contributes toward bonus wagering or only partially. The default ratio 1.0 means that for a £2 bonus bet, the bonus wagering progresses by £2 (1.0×2), while a ratio of 0.5 means that for £2 bonus bet, the wagering progresses only by £1 (0.5×2).

It is quite usual to have several bonuses active at the same time. All your active bonuses will appear in the MY PROMOTIONS section of your Lobby. The balance of each of your bonuses do not merge and each bonus has its own Wagering Requirement. You can easily see the global amount of bonus money on your account by consulting the balance summary in the top menu (accessible by clicking on your Username). In the MY PROMOTIONS section of your Lobby, you can see the details of each Active Bonus, your progression through the Wagering Requirement, as well as all the particular bonus conditions.

You always bet your real money first and then your bonus money and only bonus money is used towards wagering. If you have several bonuses active at the same time, the oldest will be the one wagered first. It can also happen that a single bet contains a part of real money and a part of bonus money, from one or more active bonuses. Example: If you have £10 real balance and £4 bonus balance, a £14 bet is allowed in one single spin. In the same spirit, if you have two bonuses active of £2 each, a £14 bet is allowed (£10 real money + £4 bonus). In case of a bet made with money from several sources (real and bonus and/or several bonuses), winnings are distributed proportionally according to the contribution of each source toward the bet. Likewise, the progression through Wagering Requirement of each bonus is incremented according to its contribution. Example: If you place a £10 bet with a real balance of £8 and a bonus balance of £100, £8 will be deducted from your real balance and £2 from your bonus balance. The contribution is then calculated as 80% from real money and 20% from bonus money. In case of a winning of £20 for example, the winnings are distributed as 80% of £20 to real balance, and 20% of £20 to the bonus balance. In addition, the £2 bonus will contribute to the Wagering Requirement.

When you have an active bonus you are not allowed to bet over £3 in one spin (real or bonus money) even though the game might seem to allow it. In case you step over this limit, your bet will be rejected and any winnings will be voided.

Most of our offers are available only for a limited period of time, until the Offer Expiration. If you don’t claim the offer within its time-frame, it will disappear definitely.

Once accepted, a bonus is active only for a limited period of time until the Bonus Expiration, which corresponds to the time you have to complete the Wagering Requirement in order to convert your bonus to real money. Most of the time, the Bonus Expiration comes 7 days after the Bonus Activation. If you do not complete the Wagering Requirement of a particular bonus before the Bonus Expiration, the bonus expires so the remaining money on the bonus balance is removed from your total balance, and the bonus is archived.

If the balance of a particular bonus reaches 0, this bonus will be considered as used and will disappear from your Active Bonuses list.

You are free to withdraw the real money on your balance at any moment with no restriction, even if you have one or more Active Bonuses. Submitting a withdrawal request will cancel all your active bonuses and their amounts will be removed from your total bonus balance. However, cancelling this withdrawal request will reactivate these cancelled bonuses, assuming they haven’t reached their Bonus Expiration in the meantime.

All the particular conditions of a bonus are detailed in the MY PROMOTIONS section of your Lobby as well as in the Bonus claiming pop-up. Read the pop-up carefully before accepting a bonus as some bonuses might have different terms than others.

We usually grant bonus offers on a regular basis for calendar events, new game releases, or as recurring rewards to loyal players. They are limited to one per household, IP address, computer device and telephone number. We consider these as gifts, and we reserve the right to exclude players from our bonus program, temporarily or definitely, in particular in case of fraud detection or bonus abuse. In such cases, we reserve the right to remove any active or available bonus present on their account as well as deduct from their balance any real money obtained from the bonus wagering completion.

We consider as bonus abuse any action or behaviour meant to obtain real money by bypassing the normal bonus wagering system or exploiting eventual bugs or breaches. In particular, interrupting games and filling the real money balance in order to get real money winnings from a bonus bet is considered a major abuse that may be punished by a complete exclusion from the bonus program or the casino.

The bonus money we give is meant to extend the playtime and give some extra chances to players that have been unlucky with their own money; that is why the bonus money is only accessible if the real money balance has been wagered and lost. Any action or attempt to use bonus money without spending the real money first will be considered as a bonus abuse. In particular, interrupting games to block real money in unfinished game rounds to access bonus money, and then finishing the rounds after playing the bonuses, is considered as major abuse. The casino reserves the right to confiscate all delayed real money wins collected after playing with bonus money.