PlayUK Casino Terms and Conditions
At PlayUK Casino, you can play a wide variety of gambling games, such as video slots, Slingo, bingo, instant win and live dealer games. You can also play with a huge welcome bonus as a new player from the UK, as well as a tonne of other regular promotions. If you want to find out more about them – read in the full PlayUK Casino review! Now, we would like to turn your attention to this page, which features the general terms and conditions, and its bonus policy. Read them before you play fore real money at PlayUK Casino!
Terms of Service
These Terms and Conditions are effective from 00:00 GMT on 27th April 2021 and supersede all previous terms and conditions.
- YOUR USE OF THIS CASINO MEANS THAT YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS WHICH ARE LEGALLY BINDING.
- IF YOU DO NOT AGREE TO BE BOUND BY THEM, YOU SHOULD EXIT THE WEBSITE IMMEDIATELY.
- PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SERVICE.
- FOR THE AVOIDANCE OF DOUBT, THESE TERMS AND CONDITIONS APPLY TO BOTH REAL MONEY PLAY AND (WHERE RELEVANT) ANY FREE-PLAY FUNCTIONALITY ON THE WEBSITE.
- IF YOU HAVE ANY QUESTIONS CONCERNING THESE TERMS, THEN PLEASE CONTACT CUSTOMER SERVICES.
1.1. The terms and conditions (“Terms and Conditions”) set out below comprise the terms and conditions of use for any of the games (the “Games”) provided in whatever form on this website or any accompanying App (the “Service” or the “Website”, as applicable) and through whatever delivery mechanism offered.
1.3. In these Terms and Conditions, Grace Media Limited includes any of its affiliates or group companies and shall be referred to in these Terms and Conditions as “Grace Media”, “Us”, “We” or “Our” and you are referred to as “You” or “Your”. The term “Grace Media” shall include any affiliate company within the same group of companies as Grace Media Ltd, where applicable.
1.4. Grace Media Limited is licensed to operate this Website by the Gambling Commission of Great Britain for customers located in Great Britain (Licence Number #56784).
1.5. For more information on the Gambling Commission of Great Britain please visit www.gamblingcommission.gov.uk.
1.6. These Terms and Conditions apply Real Money Play (including “Lite Registration” where applicable) and as set out in Section 4.1(a)). Any reference to Games in these Terms and Conditions, for Real Money Play, shall refer to the games of chance and other games as may from time to time be made available on the Service. Grace Media reserves the right (in its sole discretion) to add and/or remove Games from this Website at any time.
1.7 These Terms and Conditions apply to both Real Money Play and Free to Play (including “Lite Registration” where applicable) and as set out in Section 4.1(a)). Any reference to Games in these Terms and Conditions, whether for Real Money Play or Free to Play, shall refer to the games of chance and other games as may from time to time be made available on the Service. Grace Media reserves the right (in its sole discretion) to add and/or remove Games from this Website at any time.
2. USE OF THE SERVICE
2.1. You agree to use the Service solely and exclusively for Your personal use for recreational and entertainment purposes only and not for any commercial or other operations nor on behalf of any person or organisation.
2.2. To use the Grace Media service You must create an account with us (your “Account”). By using and/ or by registering an account, you fully agree to be bound by these Terms and Conditions.
2.3. By joining the Service, you confirm and accept that Grace Media are not liable for any losses you may incur in participating in real-money gambling activity on the site.
3. CHANGES TO THE TERMS AND CONDITIONS
3.1 We reserve the right to change, modify and update these Terms and Conditions at any time. We will use our reasonable endeavours to ensure that any material changes will be notified to You by email or by a notice on the Website before such change comes into effect.
3.2 Any changes to these Terms and Conditions will also be published within the lobby of the Website and can be tracked by version date provided at the bottom of these terms. Whilst we will try to use all reasonable endeavours to notify You of any material changes to the Terms and Conditions, it will remain your sole responsibility to ensure you are aware of the current Terms and Conditions.
3.3 Your continued use of the Service after the date on which the Terms and Conditions are stated to come into effect will be deemed to be Your binding acceptance of the revised Terms and Conditions.
3.4 No customer services operative has the power to amend these Terms and Conditions.
4. REGISTERING AN ACCOUNT
4.1 Full Registration – by successfully completing the full registration process by making a monetary deposit, you will be eligible to access the Service for “Real Money Play” purposes. Completion of Full Registration is subject to the eligibility requirements of these Terms and Conditions and any supporting documentation that we may reasonably request which may include a copy of your passport or other photographic forms of identification.
4.2 During the registration process You will enter an email address, password and other personal details which will be used for the purposes of verifying Your identity and contacting You. The email address You register on Your account must belong to You and will be the sole email address from which communications regarding Your account will be accepted by Grace Media. Grace Media will not respond to any communications regarding Your Grace Media casino account sent from any email address other than that registered on Your Grace Media casino account, neither do we work with any third-party resolution services other than our designated Alternative Dispute Resolution (ADR) provider detailed in section 12.3 of these Terms. You may also need to verify Your registered email address and/or mobile phone number via SMS, this is to ensure that You are able to receive all of our promotional offers. If You have not received Your PIN code sent via SMS to Your phone it is because Your mobile phone service provider does not support the associated promotion therefore; You are not eligible for the bonus associated to the SMS promotion.
4.3 Grace Media carries out ID verification procedures, itself or through third parties, on customers during registration or on first deposit. We may request that You provide suitable identification documents and we reserve the right to restrict, block or close Your Account if You do not provide requested information or documents or if such information or documents You supply are deemed to be unsatisfactory for any reason. Grace Media reserves the right to refuse to accept any documents as valid ID verification. Examples of documents that we do not currently accept include, but are not limited to, those issued by Sky, Eon, Anglian Water, British Gas or Talk Talk.
4.4 For UK players, if we are unable to verify your age and identity prior to your first deposit, your account will be restricted until Grace Media has verified your details. If you are outside the United Kingdom and it is not possible for Grace Media to verify within 72 hours that You are at least 18 years of age, or above the legal age for gambling in Your country of residence, Your Account will be suspended until Grace Media has verified that You are of such age.
4.6 At registration, You will be asked if You wish to opt-in to receiving promotional emails and other marketing campaigns from Grace Media and other named 3rd parties. You may also change Your opt-in and opt-out preferences by accessing Your account from the lobby and editing Your preferences in Your profile.
4.7 Grace Media reserves the right to refuse to open any Account. Players are permitted to register one account per Casino brand operated by Grace Media – You can check the list of these Casinos and it is Your responsibility to correctly manage Your accounts. You can request further accounts to be opened by application to customer services, however the granting of this will be at Grace Media’s entire discretion after review and with the decision of Grace Media management being final. We reserve the right to close any accounts that we consider to be duplicated brand accounts and to void any wagers made via such duplicate accounts.
4.7.1 Your Account is for a single user only. you must not under any circumstances register an Account on behalf of someone else or allow the use of your account by someone other than yourself.
4.7.2 Grace Media reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Grace Media has placed this restriction on Your accounts, any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus. You will be notified prior to making your first deposit to any new casino account if you are subject to such restriction. The reasoning behind any such restriction of bonuses is detailed further in Section 14 of these Terms (Bonuses and Promotions).
4.8. After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) any of Your Account details including Your username, password and/or Account number to anyone else. You must also ensure that You have taken all reasonable precautions against fraud and computer hacking including the use of up-to-date security software on Your device and changing Your password regularly. In accordance with our Responsible Gambling Policy, we advise that if Your device is used by children that any information in relation to Your Account is kept confidential and secure and You may wish to make use of parental control software. Whilst Grace Media takes every precaution possible to ensure underage gaming cannot take place, the use of parental information remains the account holder’s responsibility.
5. UNDERAGE GAMBLING
5.1. By opening an Account on the Website, you warrant to us that you are at least:
(a) 18 years of age; or
(b) of legal capacity to place a wager in the jurisdiction in which You are located, whichever is the greater (the “Requisite Age”).
We reserve the right to void any wagers with minors and also reserve the right to request proof of age documentation from You at any time. If (whether or not we have verified Your age), You are subsequently proven to have been under the Requisite Age at the time You placed transactions with us then Your Account will be closed, all transactions placed whilst You were under the Requisite Age will be made void and all related funds deposited will be returned save in respect of any winnings which You have accrued at such time which will be forfeited. We shall not be liable to any parent, relation or legal guardian of any such minor in respect of any losses incurred by a minor.
5.2. In the event that Grace Media discover You are under 18 years of age or under the legal age for gambling of the country in which You are resident, Grace Media will report such attempts or activities to the relevant regulatory bodies who in turn, may refer the matter to Your local prosecution authorities, parents, legal guardians or any other appropriate legal authorities.
6. ACCOUNT SECURITY
6.1. The password that You choose must be kept private and secure by You always. Should You forget Your Account login or password please contact Customer Support for assistance. Failure to keep Your password private and secure could lead to unauthorised activities on Your Account for which Grace Media accepts no liability.
6.2. Transactions made using Your Account(s), login details and password are accepted by us on the understanding that the transactions have been authorised by You. Grace Media shall not be liable for any claims in the event that You disclose Your username and password to anyone else (whether deliberately or accidentally).
6.3. If another person accesses Your Account(s) You are solely responsible for all their actions whether or not their access was authorised by You and Grace Media shall not be liable for any claims in the event that You disclose Your login details and/or password to a third party either intentionally or accidentally.
6.4. Should You feel that Your Account(s) security has been compromised, You are obligated to contact us immediately.
6.5. Grace Media reserves the right at its sole discretion to close Your Account(s) if we suspect that You have disclosed Your login and/or password to any third party.
6.6 You are not permitted to (or attempt to) sell, transfer or acquire accounts to or from other persons.
6.7 We reserve the right to void any or all bets/wagers placed by or for the same individual or syndicate of individuals in an attempt to unfairly affect the outcome of the bets/wagers.
7. DEPOSITS AND WITHDRAWALS
7.1. You understand that Your Account is not a bank account and cannot be used as such. Any monies deposited with us in Your account shall not bear any interest to You. All funds deposited by You must be used for the sole purpose of real money gambling. Grace Media reserve the right to charge an administration fee (which we may withdraw from the balance in Your Account) in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than real money gambling on the Casino. Grace Media also reserves the right to restrict the payment methods available to You for deposit.
7.2. There are minimum limits on the amounts that You can withdraw (as stated in 7.2.1) from Your account with all withdrawals subject to verification and AML (anti money laundering) regulatory requirements. The maximum value allowed per transaction by Grace Media is £10,000. (unlimited transactions for UK customers). Please check for any personal limits that may be applied to your payment account by your payment provider before proceeding.
7.2.1 The minimum withdrawal is £10/€20/200kr/$40, except in the case of a final withdrawal to close your account. Please note that a £1.50 (or currency equivalent) processing fee will be applied to all individual withdrawals of £30 or less (or currency equivalent).
7.2.2 Due to Card Scheme Rules and Anti Money Laundering (AML) Regulations withdrawals, where possible, will only be processed to the payment instrument which was used to deposit the funds. If this is not possible, Grace Media reserves the right to request additional documentation. We reserve the right to make any payment for a withdrawal via cheque without the need to provide a reason.
7.2.3 Grace Media offers You email receipts for Your withdrawal requests. Should You choose to activate this option, a receipt will be sent to You via email to the email address registered on Your account on completion of each of Your withdrawals. You understand that withdrawal receipts are classed by Grace Media as a service message and opting out of promotional communications on any contact channel will not stop these messages from being sent. The email receipt service can be switched on or off from the withdrawal page on Your account.
7.2.4 It is strongly recommended that the Cardholder retains a copy of Transaction records and of our payments policies and rules.
7.3. In respect of our customers located in the United Kingdom, Grace Media is licensed and regulated by the UK Gambling Commission, whose licensing conditions and codes of practice require us to explain to You what happens to funds which we hold on account for you, and the extent to which those funds are protected in the event of insolvency. All customer funds are held in bank accounts which are separate from our own accounts, however these funds would be seen as part of Grace Media’s assets in the event of insolvency, meaning your funds held may not be repaid. This arrangement conforms to the UK Gambling Commission’s requirements for the segregation of customer funds at the minimum level: “Not Protected”. Full details of the UKGC rating system are available here: : http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx
7.3.1. To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the use of these Services.
7.4. Grace Media does not grant any credit for the use of its services.
7.5. In order to place a wager for Real Money Play on the Casino, You will need to deposit funds using a payment method that is offered via Your account lobby. You must be the account holder of any and all payment methods registered to Your Account. A fee of 15.00 % will be deducted from Boku mobile deposits. For example a deposit of £30.00 made via Boku will have a fee of £4.50 applied and Your Casino account will be credited with £25.50. Grace Media will not charge any fee for deposits or withdrawals using any other payment method. Outside of this it is Your responsibility to check whether Your Bank charge You any fees for any transactions made on the Casino.
7.6. Payment Methods
The following methods can be used to deposit to your Grace Media account;
- Debit card via:
- Boku (in accordance with the restrictions in Term 7.5)
7.6.1. Deposits are processed instantly and, save in respect of Boku for which a transaction fee of 15% is applied, there are no deposit costs charged by Grace Media. We always recommend that You check with Your Card Issuers, to ensure You are aware of any charges levied by them. All deposits made via MasterCard or Visa Debit cards will be subject to online verification by the 3DSecure code service or the Verified By Visa service (VBV). The minimum deposit when using Boku is £15. For all other payment methods, the minimum deposit is £10/€10/100kr/$20.
7.6.2. For the purposes of Verification and AML requirements, withdrawals can take up to 3 working days to be processed by us, from the date of successful submission of requested documentation. A further 3-5 working days should be allowed for funds to be credited back to you by your card issuer. The minimum withdrawal amount is £10/€20/200kr/$40, subject to any processing fee detailed in term 7.2.1. Withdrawals can only be processed to a debit card that is registered to your account and which was used to deposit the funds. Where other deposit methods are used withdrawals will be either back to that payment method, or via bank transfer.
7.6.3. By depositing funds into Your account, You agree not to make any charge-backs, reversals or otherwise cancel any deposits. If we incur any charge-backs, reversals or other charges in respect of any such charge-backs, reversals or cancellations, we reserve the right to charge You for the relevant amounts incurred.
7.7 As part of our responsible gaming policy, You can request a daily, weekly or monthly deposit limit on Your Account for any 24 hour period. The deposit limit may be revised at any time but any increase to the limit will be subject to a waiting period of 24 hours from time of request. You can set Your limits either by contacting customer services or from within Your gaming account. For more information, please see our responsible gaming policy.
7.8. You hereby declare and warrant that the money You deposit into Your Account does not originate from any illegal activity or source.
7.9. We, in our absolute discretion, reserve the right to refuse to accept any method of payment presented to us irrespective of whether we have previously accepted such payment method from You or would usually accept that payment method from any player. No transaction is accepted by Grace Media until Grace Media has confirmed to You via on-screen messages that the transaction has been accepted. If You are in doubt as to whether the transaction has been accepted successfully, You should contact Customer Support. Once confirmation of acceptance has been given by Grace Media, You cannot cancel the transaction unless Grace Media agrees otherwise.
7.10. You may withdraw funds at any time provided that You have registered Your payment details and provided that all necessary verification checks have been completed to Grace Media’s satisfaction. In order for Your payment details to be registered You need to have made an accepted deposit into Your Account. Grace Media normally processes withdrawals on request. However, if Grace Media’s attempts to verify Your details are inconclusive, the process may take longer and further documentation may be requested from You. Grace Media cannot accept liability for the processing times of Your payment provider or bank.
7.11. The maximum pay-out on our games is £250,000 per single spin except for any progressive Jackpot pay-out. Progressive Jackpot pay-outs which will be paid in full.
7.12. In accordance with AML regulations, where possible, withdrawals must go back to the same payment method used to deposit. In addition, it is Grace Media’ s policy to take the following approach:
– Where the payment method You last used to deposit allows for withdrawals to be processed directly back to that payment method; You will not be able to change Your deposit method
(a) when Your account balance is higher than or equal to £5/€5/50kr/$5
(b) You have a pending withdrawal on Your account.
– Where the payment method You last used to deposit does not allow for withdrawals to be processed directly back to that payment method, Grace Media will redirect Your withdrawals to a payment method of its choice.
– Where none of Your registered deposit methods are viable for withdrawal Grace Media will offer you a manually processed bank transfer. You will be informed in the withdrawal page of Your account if this is the case.
7.13. Any form of inter-account transfer is strictly prohibited.
7.14. In the event that Grace Media incorrectly credits Your Account with funds that do not belong to You, whether due to a technical, human or other type of error, You must notify our Customer Service team immediately. The funds will remain the property of Grace Media and we shall be entitled to reverse any such credits and/or recover those sums from You if they have been withdrawn as a debt owed by You to Grace Media.
7.15. Grace Media employees are unable to place any wagers on Your behalf.
7.16. In line with section 7.6 through 7.15 Grace Media is duty bound by regulatory requirements to perform various checks and points of verification. These may require the production of Your ID and other supporting documentation which could incur administration delays prior to allowing full access to Your account or to the processing of any withdrawal. Documents should be uploaded or sent via the profile section of your account. Please allow up to 3 working days for the processing of your uploaded documents.
7.17 We at our sole discretion reserve the right to make any payment to you by way of cheque.
Documents we will require to fully verify Your registered account details are as follow:
- Passport/National ID card or Driving Licence.
- A Bank Statement/Utility Bill, dated within the last 3 months, clearly showing the date, Your name and current address. There are some suppliers whose documents we do not accept. See section 4.3 of these terms for details.
In addition, we require any of the following which apply to Your payment methods:
- A copy of the Front and Back of all payment cards registered on Your account. Please note that for security reasons we request that You blank out the first 12 digits from the front of Your cards and the 3 digit CSV number from the rear of Your cards.
- Proof of ownership of Your e-wallet account through a screenshot of the account logged in showing Your name and the email ID/ account ID.
- Proof of ownership of the mobile phone used to deposit using Boku billing, including a copy of Your latest bill for contract phones or a copy of the receipt for Your last top-up for pay as You go phones.
- A copy bank statement showing Your latest deposit transaction with Trustly. Please ensure that your name and the last 4 digits of your bank account number are visible.
8. FRAUD, CHEATING, COLLUSION AND CRIMINAL ACTIVITIES
8.1 Grace Media reserve the right to suspend your Account, and withhold both the cash and bonus balance of your Account, until it can be fully satisfied of validity if:
(a) you are found or suspected to be participating in any form of collusion or fraudulent practice;
(b) we become aware that you have invalidly requested a charge-back or have denied any of the transactions made on your Account; in which case Grace Media may reverse requested deposits or off set the account balance to address charge back costs.
(c) you become bankrupt or have equivalent proceedings occurring anywhere in the world; or
(d) you have more than one account at any one time, on any individual Grace Media casino or:
(e) you are using our software and/or system in a manner which we deem inappropriate; or
(f) you are found to be in breach of any other terms of these Terms and Conditions.
(g) Your account is linked to other accounts within the system in a manner which is consistent with organised bonus abuse. We may determine links to other accounts using a reasonable combination of any of the following:
- 1. Device ID
- 2. IP address
- 3. IP range
- 4. Deposit amount
- 5. Bet amount
- 6. Game choice
- 7. Postcode
8.2 If we become aware or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we will retain the amount of that transaction and any other transaction made by you pending Our investigations. In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. As part of our financial, suspicious activity and AML requirements, We shall be under no obligation to provide you with any reasons for these actions. If the activity and transactions are cleared of any suspicions all retained funds will be made available to you.
8.3 Where we suspect that you are participating in any form of collusion, fraudulent practice or money laundering activities, we reserve the right to report such activity or suspicions to the regulators, the police, relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.
8.4 Your account is linked to other accounts within the system in a manner which is consistent with organised bonus abuse. We may determine links to other accounts using a reasonable combination of any of the following:
- 1. Device ID
- 2. IP address
- 3. IP range
- 4. Deposit amount
- 5. Bet amount
- 6. Game choice
- 7. Postcode
9. CLOSING YOUR ACCOUNT
9.1 You can close your Account at any time by contacting Customer Support. Once the closure has been executed, you will be sent a confirmation email and you will be entitled to the return of any balance remaining in your Account subject to standard withdrawal processes and verification checks.
9.2 Except where you have self-excluded or requested a Cool Off/Time Out period, you will be able to re-open your Account at any time by contacting Customer Support. You should allow for up to 72 hours for these requests to be processed.
10. INACTIVE ACCOUNTS
10.1 If you have not accessed or used your Account for a continuous period of twelve (12) months, your Account shall be deemed to be inactive (“Inactive Account”). Grace Media will use its endeavours to notify you before your Account becomes inactive, via the email address with which you registered your Account.
(a) Two weeks (fourteen days) prior to the start of the inactive period, You will be emailed via service messaging.
(b) One week (seven days) prior the start of the inactive period, You will be emailed a final reminder via service messaging.
(C) On the day of inactivation your account balance will be set to zero, a balance return can be requested at any time by contacting customer services
10.2 Grace Media will attempt to return any cash funds to the deposit method used, this will be minus any transaction charge incurred by Us, on the date of “Account Inactivity”
10.3 Inactive accounts can be reopened on request to customer services, however verification of account information changes will be required
11. SERVICE, SOFTWARE AND CONNECTION FAULTS
11.1 You agree that use of the Service is at Your sole discretion and risk. Any wager placed by You is done solely on the exercise of Your own judgment and discretion. You acknowledge that You have not relied on any statement, representation or advice from us (including any of our employees) in deciding to place a wager. You also acknowledge that by playing the Games you may lose money and you accept full responsibility for any such losses.
11.2. Due to the inherent nature of the internet, third party disconnections may occur during game play. Grace Media will not be held responsible for any financial loss caused by a loss of connection to Grace Media servers or lag in your internet or network connection whilst accessing the Service or playing the Games. In the event that a single player Game is disconnected where there are still active wagers of real currency ‘in play’, the game state will be stored and may be resumed at a later date for a period of thirty (30) days. Funds attached to Games which remain incomplete after thirty (30) days shall be returned. Incomplete games need to be completed before you may participate in a new game.
11.3. Grace Media shall not be held responsible for any viruses, bugs, errors or defects in any of the games on the Service, any Content on the Service, systems, software or services which affects Your enjoyment of the service or causes any damage or loss to Your system or other personal property as a result of Your use of the Service, the games and services available on the Service. Should this occur, You must report this immediately to Customer Support. Should it be found that You have knowingly profited from a fault in the system or in a game, Grace Media reserve the right to void all winnings.
11.4 Grace Media will not make any changes to the rules, pay-outs or outcome probabilities to its games in a live environment or without informing its players prior to further game play after any such change.
12. CUSTOMER DISPUTES
12.1 Grace Media aims to provide all customers with excellent customer service and will endeavour to respond to all queries fairly and efficiently. On occasions, your query may require further in-depth investigation involving other departments or suppliers. In these circumstances Grace Media will attempt to resolve your query as soon as possible, however we would advise that most complaints will usually take between 14 and 30 days to be fully resolved. We will notify you in the process of investigation if the complaint is likely to take longer than 30 days.
12.2 On occasions Grace Media understands that you may not be fully satisfied with the service you have received or the outcome of Grace Media’s investigation. On these occasions you should email your complaint in full to the Customer Support Manager, which will invoke Grace Media’s internal disputes procedure.
12.3 If you are still not satisfied that your complaint has been satisfactorily resolved, you can escalate the matter further as follows:
(a) For customers located in Great Britain, you can escalate the matter externally by contacting eCOGRA. eCOGRA is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. You may submit an eCOGRA adjudication by visiting ecogra.org, or following the previous hyperlink.
13. RESPONSIBLE GAMBLING
13.1. Grace Media is committed to Responsible Gambling and offers a variety of facilities to help you control your gambling activity such as Reality Checks, Deposit Limits, Time Outs, Self-Exclusion and Transaction History.
13.2 Reality Check is an additional feature introduced to assist you in managing your gameplay and is available in the “Your Account” section of the lobby. The reality check will allow you to set an alert on the amount of time you prefer to play per session. When enabling the Reality Check feature, you acknowledge that Grace Media is not required to close or self-exclude your account or prevent you from using our services as a result of you using the feature.
13.3 Deposit Limits. The deposit limit facility allows you to limit the amount of money that you are able to deposit into your Account either daily, weekly or monthly. Please note that limits work on a ‘rolling’ basis rather than a calendar basis, and that in the event of two limits conflicting that the lowest limit will always take precedence.
13.4 Time Outs. A time out period is a minimum of twenty-four (24) hours and a maximum of six (6) weeks (or six (6) months for persons located outside Great Britain) and is set by you.
13.5 Self-Exclusion. We provide a self-exclusion facility to help you if you feel you have developed a gambling problem. If you choose to do this, it will be a minimum of six (6) months before you may apply to be reinstated. you have the choice to select a self-exclusion period of either six (6) months, one (1) year, two (2) years, three (3) years, four (4) years or five (5) years. In the event that you decide to self-exclude, you will be excluded from all of your Accounts which are operated by Grace Media.
13.6 If you would like to re-activate your account after the selected self-exclusion period has expired, you can only do so by calling our Customer Support team (emails are not accepted); following which there will be a 24-hour reflection period before you will be able to access your Account
13.7 We will use all reasonable endeavours to ensure compliance with our self-exclusion programme, which relies on the registration of true and verifiable information from You. In this case, you accept that Grace Media has no responsibility or liability whatsoever if you continue gambling and/or seek to use the Service during your self-exclusion period, where you have either taken deliberate steps to circumvent your self-exclusion period or have subsequently changed your details to the extent where we are unable to connect you to your old account (for example, a change of address), Grace Media will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by Grace Media upon detection. For example, this may include (but is not limited to), you opening a new Account using a different name, email, mobile phone number or address.
13.8 We are registered with Gamstop, which is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain, further information can be found in our social responsibility policy.
13.8.1 Grace Media will not be held liable for deposits made in to accounts that have been opened with different details to those registered in Gamstop.
13.8.2 The responsibility is with the player to update Gamstop with any new details or changes to existing ones registered in Gamstop.
13.8.3 We use the Gamstop function in line with Our Own Exclusion systems, as such where an investigation is required we will request all details that you register with Gamstop, including date and time of registration, DOB, Postcode, Name, Address and Email Address, this information will be matched with that supplied by Gamstop and measured against verified information that You registered with Grace Media.
14. BONUSES AND PROMOTIONS
14.1. 1 From time to time, we may offer you Bonus amounts, Spins or Cash awards which will be credited into your Account once the applicable qualifying criteria and any special terms and conditions have been met. Bonuses may be categorised as follows:
(i) Free Spins – These spins do not require cash deposits but will convert winnings to bonus funds, which are subject to the terms of the individual game and bonus terms. (The awarding of Free Spins is subject to their availability in your jurisdiction.)
(ii) Bonus Spins – These spins are awarded subject to a declared deposit amount, winnings from these spins will convert to bonus funds and are subject to the terms of the individual game and bonus terms.
(iii) Bonus Match – these bonuses may be awarded because of you making a real-money deposit;
(iv) Bonus Drops – Typically no deposit required, subject to the terms of the individual game and specific bonus terms.
(v) Login Bonus – Typically no deposit required and triggered on login, subject to the terms of the individual game and specific bonus terms.
(vi) Cash Back – Based on results from cash game play and profit & losses.
(vii) Bonus Boost – Deposit based addition bonus funds based on cash game play profit & Loss.
(vii) Leader board Bonus – Bonus funds awarded subject to cash game play, and leader board position. Subject to the terms of the individual game(s) and specific bonus terms.
(viii) Cash Spins – Spins awarded where winnings are paid back in cash with no wagering requirements associated. Unless stated otherwise in the terms and conditions of an individual promotion, cash spins have a maximum conversion amount of £200. In the event that your total winnings exceed £200 (or the equivalent cap) before the cash spins are fully used, further winnings will be added to your spin winnings balance, however these will default down to £200 (or equivalent cap) after the completion of the spins.
The above categories of bonuses and any other bonuses awarded on the Website shall be jointly referred to in these Terms and Conditions as “Bonuses”.
14.2 Every promotional offer will be subject to its own specific terms and conditions (“Promotional Terms”). These will be made available separately and may vary depending on the casino of your choice and the type of bonus or promotion. The terms and conditions currently in force for each of the active bonuses and promotions can be found in the lobby of the relevant casino. In the event of a conflict between Terms and Conditions and the relevant Promotional Terms, the Promotional Terms will always take precedence, followed by these Terms and Conditions.
14.3 Subject to the terms of the relevant promotional offer, bonuses will carry a wagering requirement specific to the applicable Promotional Terms.
14.4 The ability to convert bonus funds to cash will be subject to a specific multiple of the bonus and will be converted automatically once the applicable wagering requirement has been met.
14.5 You should always ensure you are fully aware of the relevant Promotional Terms before participating in any promotional offer. For example, wagers on Jackpot Games and certain slot games do not contribute towards the wagering requirement of bonus balances and will not contribute towards you meeting the relevant wagering requirement. Other available bonuses may only be wagered on specific slot games. Please check the relevant Promotional Terms for details of the games that will contribute towards the wagering requirement and the relevant weighting.
14.6 Subject to the terms of the relevant Promotional Offer, some games will have lower weighting than others for the purposes of meeting the applicable wagering requirement. Unless specified in the promotional terms, the percentage contribution for wagering on different game categories is as follows:
|Game Category||Stake % Contribution|
|Slots / Scratchcards / Numbers Games||100%|
|Table Games (Roulette / Blackjack)**||10%|
* You can find in the link below which slots games fall under our Premium Slot category.
** Table games include Blackjack and Roulette
14.7 If any term of any promotional offer is breached or there is any evidence of a series of wagers placed by a customer or group of customers (for example, demonstrably similar patterns of play or common locations of players), we reserve the right to reclaim the bonus element of such offers and in our absolute discretion void the wagers funded by the deposit and the bonus.
14.8 Grace Media reserves the right to investigate any irregular or suspicious playing patterns to ensure fair play and the correct use of Bonuses. For example, Grace Media considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when used to exploit Bonuses. Further examples of irregular playing patterns also include, but are not limited to:
(i) Placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns such as bet size, game types and bet structures etc. in order to meet the wagering requirement.
(ii) Placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the bonus release requirements have been met.
(iii) Reserving your cash funds in any incomplete game round in order to use bonus funds before cash gameplay is completed.
(iv) Utilising bonus offers as part of a group of customers or syndicate.
(v) Moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the wagering requirements.
(vi) Moving from a low weighted game (25% or less towards wagering requirements, per term 14.6 of these terms and conditions) to a high weighted game (75% or more) whilst playing with either cash or bonus funds whilst a bonus is active on your account. An example of this is:
(a) Using cash to make roulette bets, and then using your bonus funds for slots games, where at our sole discretion, we believe that a player is undertaking this activity to gain an unfair advantage. In the event that Grace Media deems that an irregular playing pattern or other activity, that is contrary to the spirit of bonus offers has taken place, we reserve the right to prevent You from withdrawing Account funds exceeding your deposit amount, restrict You from receiving any further Bonuses and/or withhold any of Your winnings derived from Your use of any Bonus.
14.9. All bonus offers must be completed within 28 days (unless otherwise specified) of being awarded (stacked bonuses included) Bonus offers, unused bonus funds and linked winnings will be forfeited after this period.
14.10 Wagering real-money funds will not contribute towards the bonus wagering requirements. Where a player has both a real money and bonus balance then the real money balance is used for cash game play before the bonus balance.
14.11 When a bonus is activated and followed by subsequent real money deposits, contribution to the Bonus will be suspended and resume only once the real money balance is at zero.
14.12 Withdrawal of funds before the wagering requirement has been met will void ALL bonuses (active and stacked) and any winnings associated to these bonuses held on your account.
14.13 Grace Media reserves the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account. We retain the right to suspend this and any associated account(s) for the duration of any resulting investigation and permanently close all accounts should our investigation identify a confirmed breach of these Terms and Conditions and/or the relevant Promotional Terms.
14.14 All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit.
14.15 Players depositing or withdrawing using e-Wallets (e.g. Neteller, Skrill and Paypal) or via prepaid vouchers (e.g. Paysafe) cannot stake more than £/€/ 0.5 (or 50 SEK) in any single bet while completing wagering requirements of any bonus. Players staking more than this limit in any single bet to meet the wagering requirements may have bonus and any associated winnings voided.
14.16 The maximum withdrawal amount resulting from any Free Bonus (defined as a bonus which is received without the player being required to make a deposit) will be capped at £200 (even if the amount of winnings accrued by You utilising this bonus is in excess of this amount), any outstanding amounts will be deemed null and voided. Withdrawal requests linked to a Free Bonus will undergo an in depth investigation and any winnings over £200 attempted to withdraw will be voided. For any deposit linked bonus, once the bonus is converted to cash standard withdrawal limits apply.
14.17 Grace Media may contact you from time to time to request your permission for the use of your first name, initial of last name, nicknames and/or country or town of residence for use in any promotional announcements. The denial of this request will not affect in any way your ongoing use of the Service, subject to all other terms.
14.18 You may opt-out of receiving promotions and associated promotional communications within your account profile. Should you choose to opt out of receiving Bonuses, any active and pending Bonuses on your Account will be voided with immediate effect. In selecting the “opt-out” feature on your Account you accept that Grace Media takes no responsibility for the settings you have actioned. Opting out of Promotional communications on any contact channel will not affect our right to send you service messages as and when necessary.
14.19 Employees, officers and directors of Grace Media , its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies (and any direct family members of those individuals) shall not be eligible for any Bonuses or be allowed to commence real-money gambling through the site.
14.20 It is Your responsibility to ensure that, bonuses and promotional offers are managed correctly where several Grace Media network accounts are registered. Grace Media takes no responsibility for incorrect depositing for the purpose of funding bonuses.
14.21 Grace Media uses a bonus stacking system, this means only one bonus will be active at any time. Pending bonuses will not become active until Your current bonus is either completed or cancelled. In either case pending bonuses will not be activated until the current bonus balance becomes £0.00. Grace Media provides games with various stakes to ensure smaller bonus balances can be completed, however players can cancel the active bonus at any stage or balance to assist the activation of the next bonus.
14.22 At the point of depositing You may be offered a choice of promotional bonus or Free Spins from which you must select one. When such a choice is offered only one option can be selected. Your choice of promotional offer is final and cannot be amended once you proceed. Should you wish to opt out of the individual offer simply select “No Bonus”. To opt out of all bonuses and promotions you must do so by following the steps in Section 14.20 of these Terms and Conditions.
14.23 Please note, opting in to receiving marketing and promotions via SMS may incur charges from your mobile operator.
14.24 Complimentary Bonuses or Free Spins may be awarded to You which will carry a wagering requirement of a specified amount which will be provided in the specific terms for the promotion. Any winnings derived from promotional Free Spins gameplay will be in Bonus and will also carry a wagering requirement of a specific amount which will also be stated in the specific terms for the promotion. Any cash won from these Bonus funds will be capped at an amount stated in the terms of each promotion.
14.25 Grace Media reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Grace Media has placed this restriction on Your accounts, Grace Media will endeavour to inform you either via onsite or service messaging, however any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus.
14.26 Because Grace Media offer stacked bonuses, we will in some cases cancel some of these to assist in the management of dormant or out of date promotions. When you claim a bonus promotion upon depositing, any further pending bonuses will be forfeited. We will ensure that in these cases onsite messaging is delivered to you, typically on acceptance of this your next live promotion becomes available.
15. RESTRICTED TERRITORIES
15.1 Access to or use of this Service or any of the products offered via the Service may not be legal for some or all residents of or persons located in certain jurisdictions. Grace Media does not make the Service available for use for persons in jurisdictions in which such activities are illegal, including but not restricted to the United States of America.
15.2 Grace Media makes no representation or warranty with respect to the legality or otherwise of the access to and use of the Service, and the making of deposits or receipt of any winning from your Account, regardless of whether the Service is accessible in any such restricted jurisdiction or appears in the official language of any such jurisdiction. The Service does not constitute an offer, solicitation or invitation by Grace Media for the use of or subscription to gambling or other services in any jurisdiction in which such activities are prohibited by law.
15.3 It is Your responsibility to ensure that the laws of the jurisdiction in which You are resident, entitle You to use the Service. If it becomes apparent to Grace Media that you are located in a jurisdiction in which the use of the Service is not legal, Grace Media shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to you as soon as it is practicable for Grace Media to do so. Participation in a game is void wherever prohibited by law.
16. ANTI-MONEY LAUNDERING
16.1 Grace Media complies with the Proceeds of Crime Act 2002(POCA), the 5th EU Anti-Money Laundering Directive and any other statutes or regulations making provisions relating to money laundering which are applicable to Grace Media and the provision of this Website.
16.2 Under the operating code detailed in both the UK POCA and the 5th EU Anti-Money Laundering Directive, you may be requested by Grace Media to provide documents to support your registered details and/or provide proof of the origin of the funds used to credit your Account. Your Account may be restricted, blocked or closed if you do not provide requested information or documents or if such information or documents fails our anti-money laundering checks.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 All intellectual property rights in our websites and mobile applications and all material and/or content made available on the Service (including but not limited to design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material) shall remain at all times our property and the property of our third-party licensors.
17.2 Under no circumstances shall the use of the Service grant to any user any interest in any intellectual property rights owned by us or by any third-party licensors whatsoever.
17.3 Any rights not expressly granted in these Terms and Conditions are reserved. The Games and their material and content are made available for your personal non-commercial use. Any other use of such items or rights without our prior written consent is not permitted.
18. BREACH OF THE TERMS AND CONDITIONS
18.1 We reserve the right (in our sole discretion) to refuse to register you and/or to suspend and/or terminate your Account at any time and/or to refuse to accept any wager or transaction in respect of or in connection with your use of the Website and/or the Games. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action.
18.2 We reserve the right to withhold winnings and void wagers if there is any malfunction of the Website or if there is any manipulation of the Games or our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these Terms and Conditions, in each case without providing any reason.
18.3 Use of any account otherwise than in accordance with these Terms and Conditions or any other abuse of any account is strictly prohibited.
18.4 We reserve the right to withdraw your use of any of the Website and/or the Games at any time, subject to fulfilment of any outstanding commitments under these Terms and Conditions.
18.5 Our decision on all matters which have passed through the previously detailed complaints system will be final and binding and no further correspondence will be entered into.
19. LIMITATION OF LIABILITY
19.1 You access the Service and participate in the games at your own risk. Grace Media shall not be liable for any attempts by you to use the Service by methods, means or ways not intended by Grace Media. The Service and the Games are provided with all due reasonable skill and care and substantially as described in these Terms and Conditions. Grace Media does not make any other promises or warranties regarding the Service or the products offered via the Service, which are provided without any warranties whatsoever, whether express or implied.
19.2 Grace Media and its subsidiaries, affiliates, officers, directors, employees and agents shall not be liable to you in contract, tort (including without limitation negligence) or otherwise for kind of loss or damage that you or a third party may incur including without limitation any of the following:
(a) any indirect, special, incidental, consequential loss of damages whether exemplary or punitive;
(b) any loss of income;
(c) any loss of profits;
(d) any loss of goodwill;
(e) any loss of data;
(f) any loss of contracts;
(g) any loss of use of money;
(h) any loss or damages arising from or connected in any way to business interruption; and, in connection with the website in any way or in connection with the use, inability to use or the results of use of the website, any websites linked to the website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website or the downloading of any material by you from the website or any websites linked to the website.
19.4 Subject to these Terms and Conditions, nothing in this Agreement shall exclude our liability which we may have in respect of any sums properly owed to you. Furthermore, nothing in these Terms and Conditions shall exclude or limit Grace Media’s liability for death or personal injury resulting from Grace Media’s negligence or any liability to the extent the same may not be excluded or limited as a matter of law.
20. EVENTS OUTSIDE GRACE MEDIA’S CONTROL
Whilst we endeavour to ensure that the information on the Website is correct and that the software is in good working order, we shall not be liable for any loss or liability resulting from, but not limited to: (1) access delays or access interruptions; (2) any system or communication errors relating to the generation of random numbers, wager settlement or other elements of the Gaming Services; (3) data non-delivery or data mis-delivery; (4) acts of God or any other circumstances beyond our control; (5) the unauthorised use of your security access details; (6) damage to goodwill or reputation; and (7) errors, omissions, or misstatements in any and all information provided under these Terms and Conditions or otherwise and we reserve the right to void all wagers on the Games in question arising from such circumstances.
Grace Media reserves the right to assign or otherwise lawfully transfer the agreement with you in whole or in part to any person without your consent. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms and Conditions.
If these Terms and Conditions are translated into another language, the English language version will prevail in the event of any conflict between the translation and the English language version.
If any of the Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Grace Media’s original intent.
24. THIRD PARTY RIGHTS
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
25. GOVERNING LAW
These Terms and Conditions and the agreement between you and Grace Media shall be governed and interpreted in all respects in accordance with the laws of the United Kingdom. The courts of the United Kingdom shall have exclusive jurisdiction to resolve any dispute or claim relating to these Terms and Conditions and the agreement between you and Grace Media.
26. GAME SUPPLIER ADDITIONAL TERMS
26.1 For IGT MegaJackpot Games (MegaJackpots Cleopatra, MegaJackpots Siberian Storm and MegaJackpots Isle O’Plenty), please refer to these additional Terms and Conditions MegaJackpot T&Cs.
26.2 For Blueprint Gaming jackpot games, please refer to the additional Terms and Conditions in the ‘Help’ page of the relevant game, or through https://blueprintgaming.com/games/
These terms are active as of 27th April 2021
Welcome Bonus Terms
The Welcome Deposit offer is only available to valid new account holders aged 18 or over making their first deposit with us.
The following deposit matches are available:
1st deposit – 100% match up to £100 in bonus funds & 100 spins on Starburst
To be eligible to claim the Welcome bonus, players must deposit a minimum of £10.
Bonus funds carry a wagering requirement of 40x the sum of your deposit and bonus amount (e.g., £10 deposit + £10 bonus x40 = £800), which must be met before the bonus and any winnings are converted to capped cash, and this and any further winnings become withdrawable.
The maximum conversion amount from bonus funds, including bonus funds accrued from bonus spins, will be capped at 4x the initial bonus amount awarded. Bonus funds convert automatically once wagering is complete.
You can play your bonus funds on selected slot games featured on the Welcome Slots tab on site.
Once credited your match bonus remains valid for 28 days. Should you not complete the wagering requirements in this period, remaining bonus funds will be removed from your account.
Bonus spins are valid on Starburst only (10p per spin).
Spins will be activated when you launch Starburst and are valid for 7 days.
All winnings earned from the spins will be rewarded in bonus funds and carry a wagering requirement of 40x the total bonus amount earned. For example, bonus spin winnings of £10 would have a wagering requirement of £400 before converting into cash, up to a maximum of 4x the bonus amount awarded. Bonus funds earned from spins will remain valid for 28 days.
Withdrawal of funds before the wagering is complete will void all bonuses and any winnings of these attributable to the account.
Only bets placed using bonus funds count towards the wagering requirements of the bonus. Bonus funds will be used once cash funds are depleted.
Wagers on Blackjack and Roulette do not contribute towards the reduction of the wagering requirement of bonus balances.
Only one bonus and one set of bonus spins can be active at a time. Please go to “my profile” section to view your entire bonus queue.
Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group management reserves the right to reclaim the bonus element of such bets. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.
All such offers are intended for recreational players and Management may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
Management reserves the right to cancel, terminate or alter any competition or promotion (or the rules thereof) at any time and without prior notification
You may opt-out of receiving promotions and associated promotional communications by opting out via your account or by contacting customer support.
If you opt-out of receiving promotions during any stage of the welcome offer promotion, you will not be eligible for the welcome bonus(es) on later deposits
Employees, officers, and directors of Grace Media Limited, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
Standard Terms & Conditions apply.
Management decision is final in all cases
Gamble responsibly. For more info visit http://www.begambleaware.org