Full Tilt Poker General and Bonus Terms and Conditions
There’s no denying the name of the company has become symbolic for online poker done the right way. The company’s site is known for other things too, one of which is that it operates under fair play policies and always puts players first. More about the best online poker sites from our dedicated to the topic page. In this overview, we are going to look at the terms and conditions of Full Tilt poker that concern the new and existing players. Without attaching excessive importance to the subject, we’d recommend you to read it all before you start. This way you will for sure encounter less bumps along the road.
Our Online Poker Software Terms of Service
This end user license agreement (the “Agreement”) should be read by you (the “User” or “you”) in its entirety prior to your use of our service or products. Please note that the Agreement constitutes a legally binding agreement between you and Rational Poker School Limited (referred to herein as “us” or “we”) which owns and operates the Internet sites found at www.pokerstars.net and www.fulltiltpoker.net (the “Sites”). By entering into this Agreement, you acknowledge that PokerStars/Full Tilt are part of a group of companies. As such, where used and the context allows, the term “Group” means PokerStars/Full Tilt together with its subsidiaries and any holding company of PokerStars/Full Tilt and any subsidiary of such holding company and any associated company with PokerStars/Full Tilt.
For the purposes of this Agreement, the definition of “Software” will include both the PokerStars/Full Tilt poker software downloadable to your personal desktop or laptop computer (“PC”) from www.pokerstars.net or www.fulltiltpoker.net (the “PC Software”) and the PokerStars/Full Tilt mobile software applications (the “Mobile Software”) downloadable to a mobile device (including, without limitation, a cellular phone, PDA, tablet, or any other type of device now existing or hereafter devised) (each, a “Device”), as well as all ancillary software to the poker software (whether web-based software or client/server software).
When using the Service to play the Games (as defined below), you will have the option to purchase virtual chips (“Virtual Chips”) pursuant to Clause 1A below in addition to your use of free of charge chips (“Free Chips”). The operation and provision of the Virtual Chips for use in the Games is provided by Rational Social Projects Limited (“Rational Social”) a company within the same Group as PokerStars/Full Tilt and which has contracted with PokerStars/Full Tilt for this purpose. For the purposes of this Agreement, the terms “Virtual Chips” and “Free Chips” together shall be referred to as “Chips”).
1. GRANT OF LICENSE/INTELLECTUAL PROPERTY
Subject to the terms and conditions contained herein PokerStars/Full Tilt grants the User a non-exclusive, personal, non-transferable right to install and use the Software on your PC or Device, as the case may be, in order to access our servers and play the “play for free”/”play money” poker games (the “Games”) available (the Software and Games together being the “Service”).
The Software is licensed to you by PokerStars/Full Tilt for your private personal use. Please note that the Software is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals connecting to the Site from jurisdictions, countries, provinces or states from which it is illegal to do so. It is the User’s responsibility to ensure that their use of the Service is lawful and you agree to comply with all country, province, state and local laws when using the service.
We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage.
PokerStars/Full Tilt, its Group companies and its licensors are the sole holders of all rights in the Software and the Software’s code, structure and organisation are protected by copyright, trade secrets, intellectual property and other rights. You may not within the limits prescribed by applicable laws:
(a) copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivate works of the source code of the Software, or otherwise;
(b) sell, assign, sublicense, transfer, distribute or lease the Software;
(c) make the Software available to any third party through a computer network or otherwise;
(d) export the Software to any country (whether by physical or electronic means); or
(e) use the Software in a manner prohibited by applicable laws or regulations.
(each of the above is an “Unauthorised Use”).
PokerStars/Full Tilt, its Group companies and its licensors reserve any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the Software.
You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any Unauthorised Use. You shall notify us immediately upon becoming aware of the commission by any person of any Unauthorised Use and shall provide us with reasonable assistance with any investigations we conduct in light of the information provided by you in this respect.
The terms “PokerStars” and “Full Tilt”, the domain names “pokerstars.net”, “fulltiltpoker.net”, “fulltiltmobile.com” and “pokerstarsmobile.net” and any other trade marks, service marks, signs, trade names and/or domain names used by PokerStars on the Site and/or the Software from time to time (the “Trade Marks”), are the trade marks, service marks, signs, trade names and/or domain names of PokerStars/Full Tilt and/or its Group companies and/or its licensors, and these entities reserve all rights to such Trade Marks. In addition, all other content on the Sites, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Site Content”) belongs to PokerStars/Full Tilt and its Group companies and/or its licensors and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the Service and the Site you obtain no rights in the Site Content and/or the Trade Marks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trade Marks without our prior written consent.
Additionally, you agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights, held by PokerStars/Full Tilt, its Group companies and/or its licensors in the Software, the Trade Marks or the Site Content nor will you do anything that damages the image or reputation of PokerStars/Full Tilt, its Group companies, employees, directors, officers and consultants.
PURCHASES OF VIRTUAL CHIPS
PokerStars has entered into an agreement with Rational Social to provide and operate the Virtual Chips for use in the Service. When purchasing Virtual Chips for use in the Service you are contracting directly with Rational Social.
1A.1. While using the Service, you may “earn”, “buy” or “purchase” Virtual Chips for use in the Service. You hereby acknowledge that these “real world” terms are only used figuratively, and you agree that you have no right or title in Virtual Chips appearing or originating in any Game, whether “earned” in a Game or “purchased” from Rational Social, or any other attributes associated within an account or stored on the Service. Any “virtual currency” balance shown in your Stars Account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license.
1A.2. Rational Social prohibits and does not recognize any purported transfers of Virtual Chips effectuated outside of the Service, or the purported sale, gift or trade in the “real world” of anything that appears or originates in the Service, unless otherwise expressly authorized by Rational Social in writing. Accordingly you may not sublicence, trade, sell, or attempt to sell Virtual Chips for value of any kind outside of a Game. Any such transfer or attempted transfer is prohibited and void and may subject your Stars Account to termination. In addition, you acknowledge that we may commence legal action against you for any harm done by such transfer or attempted transfer of Virtual Chips outside of the Service.
1A.3. You may purchase a license to use Virtual Chips for valuable consideration, by visiting the purchase page on the Service, providing your billing information, confirming the particulars of your purchase and re-affirming your agreement to this Agreement.
1A.4. When you purchase a license to use Virtual Chips, we may send you a confirmatory e-mail that will contain details of the Virtual Chips you have ordered. Please check that the details in the confirmatory e-mail are correct as soon as possible and maintain a copy of it for your records. If you have any concern, please contact customer support. Rational Social keeps records of transactions in order to deal with any queries.
1A.5. For the purchase of Virtual Chips, your order will represent an offer to us to purchase a license for such Virtual Chips which will be accepted by us when we make the Virtual Chips available in your account for you to use in our Games (the “Acceptance”). Your license to use Virtual Chips for use in our Games is a service provided by Rational Social that commences upon Acceptance by Rational Social of your purchase. A purchase of a license to use Virtual Chips is non-refundable by Rational Social.
1A.6. Rational Social may revise the pricing for the Service and the Virtual Chips it licenses to you through the Service at any time. You acknowledge that Rational Social is not required to provide a refund for any reason, and that you will not receive money or other compensation for unused Virtual Chips when a Stars Account is closed, whether such closure was voluntary or involuntary.
1A.7. For the avoidance of doubt, it is hereby clarified that the purchase of a license to use Virtual Chips does not entitle you to any rights whatsoever other than those reflected by the license. It is furthermore clarified that a license purchased may only be transferred as explicitly provided for within the terms of the license and that such license may not be redeemed, sold, transferred, bequeathed, leased, rented or otherwise disposed of in return for valuable consideration.
2. NO WARRANTIES
We disclaim any and all warranties, expressed or implied, in connection with the Service which is provided to you “AS IS” and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of our efforts to provide you with service of the highest quality, safety and security, we make no warranty that the Service will be uninterrupted, timely or error-free, that defects will be corrected or that the Software and the Sites shall be free from viruses, bugs or other contaminants.
We reserve the right to suspend, discontinue, modify, remove or add to the Service in its absolute discretion with immediate effect and without an obligation to provide you with notice where we consider it necessary to do so including (for example) for the management, maintenance or update of the Software and we shall not be liable in any way whatsoever for any loss suffered as a consequence of any decision made by us in this regard.
We retain authority over the issuing, maintenance, and closing of Users’ accounts on the Sites. The decision of our management, as regards any aspect of a User’s account, use of the Service or dispute resolution, is final and shall not be open to review or appeal.
4. YOUR REPRESENTATIONS AND WARRANTIES
Prior to your use of the Service and on an ongoing basis you represent, warrant, covenant and agree that:
your use of the Service is at your sole option, discretion and risk.
the telecommunications networks and Internet access services required for you to access and use the Service are entirely beyond our control and we shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same.
you are solely responsible for any applicable taxes which may be payable on cash or prizes awarded to you through your using the Services.
you are prohibited from using the Service in any way to create, receive or facilitate the transfer or receipt of any financial gain or other pecuniary advantage to you or any third party (whether or not acting on your behalf). Chips have no value in and of themselves and are not transferable and exchangeable within a Stars Account except in accordance with our transfer policy. Further, such Virtual Chips have no value in themselves and are not redeemable for any ‘real’ currency or prize. Thus you are prohibited from sublicensing, renting, leasing, selling, trading, gifting, bequeathing or otherwise transferring your Stars Account or any Chips associated with your Stars Account to a third person.
you are aged 18 or over and that you are not currently self-excluded from any online or mobile gambling site and that you will inform us immediately if you enter into a self-exclusion agreement with any gambling provider.
5. PROHIBITED USES
SOFTWARE MODIFICATIONS. User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way.
PERSONAL USE. The Service is intended solely for the User’s personal use and entertainment and not for money and must not in any way be used to create any financial gain or other pecuniary advantage to you. The User must provide full and truthful information in respect of all details and information provided by the User to us, and the User is obligated to update such details in the event of any change thereto.
COLLUSION. Collusion between Users by sharing hole cards or by any other methods is strictly forbidden. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In addition, we reserve the right to consider any collusion between players (including Users) as a material breach of this Agreement and accordingly we shall have the right to terminate a User’s account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt.
EXTERNAL PLAYER ASSISTANCE PROGRAMS (EPA). We prohibit those External Player Assistance Programs (“EPA Programs”) which are designed to provide an “Unfair Advantage” to players. We define “External” to mean computer software (other than the Software), and non-software-based databases or profiles (e.g. web sites and subscription services). We define an “Unfair Advantage” as any instance in which a User accesses or compiles information on other players beyond that which the User has personally observed through the User’s own game play. We encourage you to read our Prohibited Online Software FAQ.
AUTOMATIC PLAYERS (BOTS). The use of artificial intelligence including, without limitation, “robots” is strictly forbidden in connection with the Service. All actions taken in relation to the Service by a User must be executed personally by players through the user interface accessible by use of the Software.
You agree that we may take steps to detect and prevent the use of prohibited EPA Programs. These steps may include, but are not limited to, examination of software programs running concurrently with our Software on the User’s PC or Device. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps.
CHIP-DUMPING. Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his Chips to another User. Any User who participates or attempts to participate in chip-dumping with any other User while using the Service may be permanently banned from using the Service and their Stars Account may be terminated immediately. In such circumstances we will be under no obligation to return or credit to you any Chips that may be in your Stars Account at such time.
FRAUDULENT BEHAVIOR. In the event that we deem that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service, including without limitation, engaging in any of the activities set forth above or any other game manipulation, we shall be entitled to take such action as we see fit, including but not limited to:
- immediately blocking a User’s access to the Service,
- seizing all Chips held in the User’s account,
- terminating a User’s account; and/or
- taking legal action against a User.
6. OFFENSIVE LANGUAGE OR CONTENT
The User is prohibited from posting any unlawful, indecent, racist, obscene, libellous, defamatory or threatening material or any material that would violate any law or generally be considered to be offensive, via the Service whether using the chat function, the player images option or in correspondence with our staff.
Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, PokerStars/Full Tilt or any other company within the Group which provides services to the User reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User, including immediately blocking the User’s access to the Service or to any other service offered by the Group, terminating such User’s account on the Sites or on any other site operated by the Group and/or taking legal action against such User.
You agree to fully indemnify, defend and hold harmless PokerStars/Full Tilt, the Group and its shareholders, directors and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:
7.2.1. your breach of this Agreement, in whole or in part;
7.2.2. violation by you of any law or any third party rights; and
7.2.3. use by you of the Service or use by any other person accessing the Service using your Login Credentials (as defined below) , whether or not with your authorization.
8. LIMITATION OF LIABILITY
Under no circumstances, including negligence, shall any member of the Group be liable for any special, incidental, direct, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use (or misuse) of the Service even if we had prior knowledge of the possibility of such damages.
Nothing in this Agreement shall exclude or limit PokerStars/Full Tilt or the Group’s liability for: (a) death or personal injury resulting from its negligence; or (b) fraud or fraudulent misrepresentation.
9. SECURITY AND YOUR ACCOUNT
Each Stars Account shall be accessible through the use of a combination of a unique
Stars ID (“Stars ID”), a unique and secret password (“Password”), and other optional numeric authentication methods that the User may select (the Stars ID, Password and any other authentication features together being referred to as the “Login Credentials”). The User is obligated to choose his/her own Stars ID and Password in accordance with the rules relating thereto.
The User agrees that he/she is solely responsible for all use of the Service under his/her Login Credentials and that he/she shall not disclose the Login Credentials to any person whatsoever nor permit another person to use the Service via his/her Stars Account.
The User is obliged to keep his/her Login Credentials secret and confidential at all times and to take all efforts to protect their secrecy and confidentiality. Any unauthorized use of the Login Credentials shall be the sole responsibility of the User and be deemed as his/her use. Any liability therefrom shall be that of the User.
A User may only have one Stars Account and shall only use the Service using such single account. It is prohibited for a User to open multiple Stars Accounts. In the event that we become aware of additional accounts opened by a User, we may close such additional accounts without notice.
You will not be able to place any bets (with Chips) using the Service in an amount greater than the total amount of Chips in your Stars Account.
We reserve the right to run identity checks on a User, with third party services, using the information provided to us by a User on registration with the Service.
Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your Stars Account, and that all rights in and to your Stars Account shall forever be owned by and inure to the benefit of PokerStars/Full Tilt.
10. THIRD PARTY SOFTWARE
The Software contains, as a component, third party software, including software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org); cryptographic software written by Eric Young ; ungif software written by Eric S. Raymond; PSTCollectionView software written by Peter Steinberger , and font software that is proprietary to the licensor or its suppliers and subject to the copyright laws of the United States and other jurisdictions (the “Licensed Software”).
The User’s use of the Licensed Software is subject to compliance with all of the terms and conditions of this Agreement.
The Licensed Software may not be altered, modified or extracted from the Software.
The User’s use is limited to “Internal Use” meaning use of the Licensed Software only in the course of the User’s customary and ordinary internal business or personal use and not for further resale, sublicensing or distribution. “Customary and ordinary internal business use” shall mean, for an End User that is an entity, use by such User, or its employees or authorized agents for the User’s customary and ordinary internal business. “Customary and ordinary personal use” shall mean use, by a User that is an individual, use by such User or a member of such User’s household for internal personal purposes. All such employees, agents, and household members shall be notified by the User as to the terms and conditions of this Agreement.
All rights not expressly granted in the Licensed Software are reserved.
The OpenSSL Toolkit, the ungif software, the PSTCollectionView software and cryptographic software is provided by the OpenSSL Project by Eric S. Raymond, by Peter Steinberger and by Eric Young “as is” and any expressed or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the OpenSSL Project, Eric Young, Eric S. Raymond, Peter Steinberger or their contributors be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the OpenSSL Toolkit, the ungif software, the PSTCollectionView software and cryptographic software, even if advised of the possibility of such damage.
The User accepts that the historical data of each game shall be as recorded on our servers. In the event of a discrepancy between the cards displayed on your computer and the game records on our server the latter shall prevail. The User accepts that the “Instant Hand History” and “Hand Replayer” features of the Software shall not be considered as the official historical record of any hand.
We reserve the right to update or modify this Agreement or any part thereof at any time without notice and you will be bound by such amended Agreement within 14 days of it being posted at the Sites. Therefore, we encourage you to visit the Sites regularly and check the terms and conditions contained in the version of the Agreement in force at such time. Your continued use of the Sites shall be deemed to attest to your agreement to any amendments to the Agreement.
13. GOVERNING LAW
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of the Isle of Man. You irrevocably agree that, subject as provided below. the courts of the Isle of Man shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
We reserve the right to assign this agreement, in whole or in part, at any time without notice. The User may not assign any of his/her rights or obligations under this Agreement.
No waiver by us of any breach of any provision of this Agreement (including our failure to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this Agreement.
Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement other than with respect to Rational Social and any company within the Group.
Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and us.
This Agreement constitutes the entire understanding and agreement between you and us regarding the Service and supersedes any prior agreement, understanding, or arrangement between you and us.
The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
Full Tilt Bonus Terms
Welcome Offer Terms
How to unlock your £20 in free play
See the Real Money page for a full list of deposit options for desktop client players in your region, and the Mobile Cashier page to find out how you can deposit on your mobile device.
Don’t have a Stars Account? Download the free software to get started.
- Offer only available to players who have never made a real money deposit of £10 or more.
- The £20 Free Play will be credited daily from deposit date: Day 1 = 10 x $0.50 tickets, Day 2 = 5 x $1 tickets, Day 3 = 5 x $1 tickets, Day 4 = $5 cash bonus, Day 5 = 5 x $1 tickets, Day 6 = $5 cash bonus.
- We reserve the right to withhold rewards if there is reason to suspect that a deposit is fraudulent, or that it has not been made with the intention of using it to play real money games.
- All tickets issued as part of the £20 Free Play promotion expire 21 days from issue.
- Any unused tickets issued as part of this promotion will be forfeited.
- Tickets cannot be redeemed for cash or any other value, or be transferred.
- A withdrawal or transfer at any time during the bonus period will void any unopened Chests from this bonus.
See general Terms & Conditions.
Please contact Support if you have any questions about the £20 Free Play First Deposit Offer and how to claim your free play.
Full Tilt General Terms and Conditions for Poker Promotions
Below are the general terms and conditions (“Rules“) that apply to all offers, prize promotions and competitions (collectively, “Promotions“) that are advertised on or accessible through our site (“Site“) and/or via the GUI software (the “Client“). Each Promotion is organised by Stars Interactive Limited (“we“/”us“/”our“/”our company“), which owns and operates the Site. Where used and the context allows, the term “Group” means Stars Interactive Limited together with its subsidiaries and any holding company of Stars Interactive Limited and any subsidiary of such holding company and any company associated with the group of companies known as “The Stars Group”.
In order to participate in any Promotion, each entrant (“Entrant“/”you“) hereby agrees to be unconditionally bound by the following (as may be applicable): (i) these Rules; (ii) the end user licence agreement governing the use of the Site (“EULA“); (iii) the tournament rules governing participation in any tournament on the Site (“Tournament Rules“); and (iv) any special terms and conditions relevant to the individual Promotion as may be displayed on the Site (“Special Terms“).
1.1 To take part in any Promotion you must be 18 (eighteen) years of age or of applicable legal age of majority in the jurisdiction you reside in (whichever the greater). You may be asked at any stage to provide us or our designated third party with proof of your age and/or identity and you must, on demand, be able to present a valid passport or other valid government issued picture ID to verify your age and/or identity to the reasonable satisfaction of our Security team. If you are unable to produce any such document(s) to our reasonable satisfaction, you will be automatically excluded from the Promotion and may forfeit any privileges, prizes or funds that have been allocated to you without compensation of any kind.
1.2 Each Entrant for a Promotion must be the same person whose name appears on the Player Account (“Stars Account“) that is registered on our Site to take part in the Promotion (to the extent that a Stars Account is necessary in accordance with the Special Terms). By taking part in a Promotion, you hereby confirm to us that your name, address and personal details as registered on and set out in your Stars Account are correct and up to date. If you are unable to produce valid proof of your name, address or other personal details to our reasonable satisfaction, you will be excluded or disqualified from the Promotion.
1.3 Employees and relatives of employees of the Group and any entities affiliated or related to the Group are not permitted to participate in any Promotion. For these purposes, the term ‘relative’ shall mean but not be limited to spouse, partner, parent, cousin, child or sibling and ‘affiliated’ shall include but not be limited to mean such an employee’s housemate(s) or co-habitee(s).
1.4 Where persons located in a particular jurisdiction are prohibited from taking part in any Promotion or where a Promotion only applies to a particular jurisdiction, this will be specified in the Special Terms.
2. Conduct of Entrants
2.1 You may only have one Stars Account with us, and you must use that Stars Account so as to take part in the Promotion. Furthermore, you must not permit another person to take part in the Promotion using your Stars Account.
2.2 If we become aware of any fraud, deceit, misconduct, dishonesty or similar action concerning your participation in the Promotion or where you breach these Rules, the EULA or the Tournament Rules, then we reserve the absolute right to automatically disqualify you or invalidate your entry. If the fraud, deceit, misconduct, dishonesty or other action is only discovered after any prize has been awarded to you, then you shall be required, upon demand, to return the same (or provide compensation) to us forthwith upon notification to do so by us.
2.3 Throughout the duration of any Promotion, strict rules regarding the behaviour of all Entrants will be enforced by our team and/or its designees. We reserve the right to take any action we deem necessary against any Entrant found to be in breach of these Rules, the EULA, Tournament Rules or the Special Terms and/or acting deceitfully or dishonestly with respect to the Promotion and such action may include but shall not be limited to exclusion, suspension or disqualification from the Promotion and/or the Client, the confiscation of any Prize or Gift (as defined in Clause 3 below) that has been allocated and/or that would ordinarily have been awarded to that Entrant. The decision as to what activity or behaviour constitutes a breach of these Rules or the Promotion or what constitutes an act of deceit or dishonesty in relation to any conduct by an Entrant while participating in this Promotion rests solely with us and in our sole discretion.
3.1 We will set out on the Site, the duration as well as the final date for entry into each Promotion and any limit on the number of entries we will accept before closing the Promotion. This information will be available together with a description of each prize (“Prize“) or reward on offer (“Gift“) but will not be made available in these Rules.
3.2 For the avoidance of doubt, the prizes or rewards on offer and/or all other items which may be given away as part of the Promotion are non-transferable and non-refundable, and may not be given, assigned, sold to or exchanged with any other person(s).
3.3 We reserve the right to provide a cash alternative for any Prize or Gift. You will not have the right to require payment of the cash alternative unless we agree otherwise. The cash value of each Prize or Gift (to the extent that we agree to make such cash alternative available in any given Promotion) will be specified in the Special Terms.
3.4 Unless otherwise stated in the Special Terms, winners of Prizes/Gifts will be notified within 30 (thirty) days from winning by way of phone, email or other form of communication as may be stipulated for each Promotion in the Special Terms. It is each Entrant’s responsibility to ensure that the contact details and email address contained in their Stars Account is valid and correct. We will not dispatch a Prize/Gift until you have been notified of your winnings and the Prizes/Gifts will be credited to your Stars Account only or posted to the address linked to your Stars Account (as may be applicable).
3.5 Prizes/Gifts must be claimed within 30 (thirty) days from when you are notified of your winnings unless otherwise stated. If you have not claimed the Prize/Gift within this time your Prize/Gift will be void. Void prizes may be redrawn and offered to another Entrant or offered in another Promotion.
3.6 Following notification to you that you have won a Prize or entitled to receive a Gift, the Prize/Gift will be sent or made available to you no later than 90 (ninety) days following the conclusion of the Promotion. Note however that if an element of a Prize/Gift may relate to an event taking place at a future date, you will not be able to use the Prize/Gift until such future date.
3.7 Prizes/Gifts are subject to availability. In the event of unavailability, we reserve the right to provide an alternative Prize or Gift of similar value and specification.
3.8 There may be additional terms and conditions imposed by the supplier of a Prize or Gift (“Third Party Rules“) in order for you to claim and/or use a particular Prize or Gift and we will not be responsible for your failure to comply with any such Third Party Rules. In addition, you may be required to enter into a separate binding agreement with us with regards to conditions governing the award and/or use of any element of the Prize and/or Gift. Failure to abide by such conditions may result in the forfeiture of the Prize/Gift.
3.9 Winners are not entitled nor authorized in any way to commit us to any contract, expense or cost entered into or incurred without our advance written acceptance of the same.
3.10 No Prize or Gift will be awarded to any Entrant who:
3.10.1 for any reason, would not be allowed by applicable law to receive and/or use the Prize/Gift or where the supply of the Prize/Gift to that Entrant would be unlawful; or
3.10.2 has opted out of or self-excluded from playing, participating in or receiving communications about our products or services, or where the Prize or Gift in question can be won through the use of such products and services.
3.11 Any Entrant in receipt of a Prize/Gift as part of any Promotion bears sole responsibility for all duties, taxes or charges that may be payable to any relevant authority, whether applied as a withholding tax from the payment of Prize/Gift or as tax in respect of the receipt of the Prize/Gift, in accordance with applicable laws. If we are required to withhold tax from the Prize/Gift, the amount you receive may be less than the advertised Prize/Gift.
4. Health and Safety
4.1 You must comply with all health and safety guidelines and/or instructions as may be given by us or which you should otherwise be aware of concerning your participation in this Promotion and adhere to any applicable legal and regulatory requirements as necessary. Failure to comply with any direction given may result in your disqualification from the Promotion.
4.2 You must take all reasonable steps to ensure your own health and safety when taking part in any events or activities forming part of the Promotion or the Prize. Any behaviour or act or conduct by you which we consider to pose any medical, security or safety risk (including without limitation any abusive behaviour, physical or psychological) will lead to your immediate disqualification.
4.3 You are obliged to take all reasonable steps to ensure your safety standards and the general appropriateness of participating in the Promotion and acknowledge that participation in the Promotion is undertaken at his/her own risk.
4.4 You must notify us of any medical or other condition which may mean that you are unfit to participate in the Promotion as soon as you become aware of such a condition. We reserve the right to forfeit your place in the Promotion or the awarding of a Prize to you (if applicable), without liability or compensation, if, in our sole opinion, you may expose yourself or others to risk of illness or injury or to the cancellation, disruption, or curtailment of the Promotion.
5. Ownership rights
5.1 This Clause 5 shall only apply in the event that a Promotion requires you to submit content for consideration by us as part of the method of entry for that Promotion and includes but is not limited to short stories, articles, blogs, audio-visual recordings, stills and photographs (collectively, “Content“).
5.2 You hereby warrant and undertake that you are the owner of all material and elements contained in the Content you may submit and/or that you are authorized and have written permission to use and exploit the Content as part of this Promotion and have secured all necessary permissions, authorizations and consents to include any person or material appearing in your Content. In addition, you confirm that by submitting the Content, you hereby grant us an unconditional, irrevocable, non- exclusive, royalty-free, fully transferable, perpetual worldwide license to use, publish or transmit, or to authorise third-parties to use, publish or transmit the Content in any format and on any platform, either now known or hereinafter invented without any remuneration to you or any third party appearing in the Content in any way.
5.3 You warrant that your Content shall not contain or include or make use of anyone under the age of 18 (eighteen) years of age, be racist, obscene, derogatory, threatening in nature, or harass, libel, deceive, defraud or invade another’s privacy, be offensive, defamatory of any person, or otherwise contain or condone anything illegal or unlawful. You warrant that any video material that you submit to us does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. You agree not to include or depict anything in the Content: (i) which is intended to upset or harm others; (ii) that victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of any classification, including, without limitation, religion, gender, sexual orientation, race, colour, creed, ethnicity, national origin, citizenship, age, marital status, military status or disability; (iii) that would constitute, or would otherwise encourage, criminal conduct or give rise to civil liability; or (iv) which is intended for commercial purposes, including, without limitation, submitting any material to solicit funds or to promote, advertise or solicit the sale of any goods or services.
5.4 You acknowledge that when you send us your Content you are doing so at your own discretion and risk and that you are solely and fully liable for any elements contained in your Content. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any Content submitted by you in relation to this Promotion.
5.5 Following the submission of your Content, you acknowledge that we or authorised third parties on our behalf, reserve the right to refuse to publish, take down, cut, crop or edit your Content at our sole discretion (and you permit us to carry out all of the same as we deem necessary) and we are under no obligation to use, upload, broadcast and/or transmit your Content on our Site or in any media.
6. Limitations of liability
6.1 By participating in any Promotion you hereby agree to release, discharge and hold harmless our company, its legal representatives, affiliates, subsidiaries, agencies and respective officers, directors, employees and agents of our Group, from any costs, expenses damages, losses claims, actions or proceedings brought by you (or any third party on your behalf) (“Claims“), as a result of your participation in the Promotion and/or any Prize/Gift that may be awarded to you as a result thereof and we fully exclude any liability in relation to any such Claims (other than payment of any costs and expenses specifically provided as part of the Prize/Gift (if any) with respect to the Promotion). This limitation does not include any liability on the part of us to you for: (i) negligence; (ii) death or personal injury arising out of our negligence or the negligence of our employees; (iii) fraudulent misrepresentation; or (iv) any liability that cannot be excluded or limited by applicable law.
6.2 Save as permitted under Clause 6.1 above, you acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort or otherwise, in no event will we or our Group or our affiliates, including, without limitation, their respective officers, directors, employees, successors and assigns, be liable to you or any party for: (i) any indirect, special, exemplary, punitive, incidental, consequential (including, but not limited to, damages for business interruption, loss of business and other profits, loss of programs, cost of replacing equipment or software or loss of records, information or data), or any other damages arising in any way from or in relation to your participation in any Promotion (or inability to do the same), even if we have been advised of the possibility of such damages; or (ii) any claim attributable to errors, omissions, or other inaccuracies in the Promotion.
6.3 We shall not be liable to you for any failure to perform any of our obligations under the Promotion or in respect of the Prize/Gift where we are unable to do so as a result of circumstances beyond our reasonable control and whilst we may endeavour to provide an alternative Prize/Gift, we shall not be liable to compensate any Entrant where we fail to do so in such circumstances.
6.4 You hereby agree to indemnify our company, its legal representatives, affiliates, subsidiaries, agencies and respective officers, directors, employees of our Group against all costs, losses, damages, expenses and liabilities (including for loss of reputation and goodwill and professional advisors fees) suffered by us arising as a result of a breach by you of your obligations under these Rules, the EULA, the Tournament Rules or the Special Terms or in connection with your failure to follow any instructions given by our team or in relation to any matter concerning your participation in a Promotion.
7.1 In case of disputes or disagreements concerning any aspect of a Promotion including but not limited to all matters relating to the awarding of the Prize/Gifts, an Entrant’s eligibility to participate in the Promotion, the conduct of any Entrant, these Rules, the EULA, the Tournament Rules or the Special Terms, the final decision shall lie with our team and any decision by us shall be final and binding upon you and shall not be subject to review or appeal by you or any third party.
7.2 Should these Rules state that the use of a judging panel will be required to determine a winner based on subjective analysis or interpretation, we will appoint one independent individual to the judging panel.
7.3 In the event that you win any Promotion on our Site, you hereby acknowledge and consent to us using your personal details (such as but not limited to your name, username as well as country of origin) to identify you as a winner, in line with any requirements under applicable laws. Note however that if we wish for you to take part in any publicity or marketing campaigns in relation to your participation in any such Promotion, we will seek your written consent for any such use beforehand.
7.4 These Rules, the EULA, the Tournament Rules and any applicable Special Terms represent the entire agreement between you and us relating to each Promotion that you participate in and supersedes all prior representations, agreements, negotiations or understandings (whether oral or in writing) between us and you. Except as specifically set out herein, all conditions, warranties, representations and terms (whether expressed or implied by law) are fully excluded. The invalidity, illegality, or unenforceability of the whole or any part of these Rules does not affect or impair the continuation in force of the remainder of the Rules.
7.5 We reserve the right at any time to make minor amendments or alterations to these Rules or Special Terms so as to correct errors or improve clarity and comprehension for the benefit of our players. Furthermore but in all cases acting reasonably, we may alter these Rules or the Special Terms as well as cancel, modify or suspend any Promotion or withdraw an offer for specific players, if; (a) we reasonably believe that the Promotion is being abused by an individual or group of individuals which undermines the integrity of the Promotion; or (b) required to do so as a result of any legal or regulatory change; or (c) there are other valid reasons that prevent us from continuing the Promotion provided of course that the reason is sufficiently serious such as a failure of our systems or due to manifest error. Any proposed material changes will be either notified to you directly and/or published on our website.
7.6 These Rules and any matters relating hereto shall be governed by, and construed in accordance with the laws of England and Wales law. You hereby irrevocably agree that, subject as provided below, the courts of England and Wales shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning this Promotion and any matter arising therefrom and irrevocably waive any right that you may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
If you have any questions about any promotion, please contact Support.
Updated March 2020.