Fruit Kings Casino Terms and Conditions
There are so many nice games at Fruit Kings Casino, that it would take quite some space to count them all. So, the best way to learn all about them is to read the full Fruit Kings Casino review, where we also included details on the welcome bonus and the other promotions, as well as many other important topics. Now, let’s turn your attention to this page, because it features the general and bonus terms and conditions of the casino. You should read them before you play for real money!
Service Terms & Conditions
Version number 20200923 last updated 23rd September 2020 – FruitKings UK
These terms and conditions apply to anyone (an ‘End User’ or ‘Player’) accessing this website and/or using mobile applications and using the online functionality provided by the website or mobile applications, mobile internet sites for purposes including, inter-alia, to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the Games offered on such platforms.
Due to the number of games offered by the Operator, the rules for each game can be accessed from a link within the game.
In these terms and conditions, capitalised terms mean:
1.1 The Games
Casino Games played for real money via the website and/or mobile applications.
Money won by a Player (also referred to as ‘Winnings’).
1.3 Prize Pool
Amount available for Prizes.
The payment wagered to enter one of the Games – also referred to as a ‘Bet’ or ‘Wager’.
An End User who plays, or attempts to play, the Games (whether it be for prizes or for fun) and/or has an account.
A Player who wins a Prize.
1.7 Progressive Jackpot
A jackpot of which the payout total is incrementally increased every time a game is played for real money.
1.8 Service Provider
A company with whom the Operator has a formal agreement to provide Games, website features, payment facilities or services to help administer Player accounts. These include payment providers, such as Paysafecard and Pay360, and casino game software providers, such as Microgaming, NetEnt and Yggdrasil.
The licence under which the Operator is entitled to provide The Games via remote connection. Specifically, for players in the United Kingdom, this is Great British Gambling Commission licence number 000-039358-R-319429-021.
2 Introduction, Licensing and Protection of Customer Funds
2.1 These terms and conditions constitute a legally binding agreement between: ‘You’, the ‘End User’ or ‘Player’; and Dazzletag Entertainment Limited (‘We’ or ‘Us’ or ‘The Operator’).
2.2 Dazzletag Entertainment Limited’s registered address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX 1011 Malta.
2.3 Dazzletag Entertainment Limited is licensed to provide remote casino and remote bingo facilities to players in the United Kingdom by the Great British Gambling Commission under License Number 000-039358-R-319429-021.
2.4 We are required by our license to inform players about what happens to funds that we hold on account for you, and the extent to which funds are protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency. As per Gambling Commission rating: Not protected. For more information please visit http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx
3 Your Account
You must register personally and may not register an account for anyone else. You are only allowed to hold one account. Simply complete the account registration form on the website (or similar functionality where it is made available in the Mobile domain, including, inter alia, through mobile applications or WAP or mobile internet sites), including your name, place of residence, telephone number, and valid email address, your chosen password and security question information. You must sign up using your first name and surname only. Any registration with additional names may not be picked up by various security features and we cannot be held liable should this be the case. The name associated with your payment method (for example the name on your card, or e-wallet account details) must match your first name and surname at all times. You must only use your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where third-party payment details have been used and accept no responsibility for any misuse or inaccurate information provided by you.
3.2 Restricted Territories
Certain countries prohibit or limit some or all of the forms of gambling made available by the Operator. You are responsible for ensuring that you are familiar with your country’s laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.
Until further notice, the Operator only accepts registrations from the United Kingdom on this website.
3.3 Minimum Age
You must be at least the minimum age of 18 years old to register and play on this site and to hold an account (if the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games and using the game console chat functionality. Underage gambling is an offence. The Operator reserves the right to invalidate accounts if we find a player is less than the minimum age and we may request additional information to confirm a player’s age at any time. Any player found to be under the minimum age will have their account closed, their deposits returned and any winnings or bonuses will be declared null and void.
3.4 Encrypted Card Details
For most card types, you only need to enter your card details once. The details are then stored on the secure servers of our payment Service Provider in accordance with required Payment Card Industy (PCI) standards. Following this, your card details will only be used when you make a deposit or withdrawal. We require your 3-digit Card Security Code (also known as CV2 number) during all card transactions so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.5 Customer Due Diligence & Anti-Money Laundering
The Operator will perform verification checks, otherwise known as Customer Due Diligence, on all Players during the sign-up process. This is known as an electronic identity verification check. This check will attempt to verify the identity, age and address of the Player.
These checks are performed in accordance with regulation from the Gambling Commission of Great Britain.
Only Players who the Operator are able to successfully verify will be allowed access to The Games.
If a Player’s identity cannot be successfully verified then their account will be closed, pending successful verification. In such cases, the Player may be required to send the following documents to verify their account:
– Proof of Identity: Photographic ID
– Proof of Address: Bank Statement, Utility Bill or Council Tax Bill
The Operator reserves the right to use an independent reference agency to verify the identity and/or any other information that you provide us. In performing these checks, the reference agency may keep a record of your information. A credit check is not performed.
The Operator may perform Enhanced Due Diligence checks, in accordance with Anti-Money Laundering regulations, in certain cases where transactions may be deemed high volume and/or there is an increased risk. To complete these checks, the Player may need to supply evidence of proof of funds, such as a copy of front and back of card used to deposit, bank statement or screenshot of alternative payment method, in addition to Proof of Identity and Proof of Address.
The Player’s account may be suspended and no further wagering allowed until the relevant documents are received. In accordance with Anti-Money Laundering Laws, the Operator may perform a Source of Wealth check in order to identify and support the source and value of the funds used to wager with. One or more of the following documents may need to be validated to allow the Player continued access to The Games:
– Proof of earnings: Payslip/Director remuneration/Dividends/Pension
– A bank statement(s)
– A Trust deed clearly showing a consistent entitlement to funds
– An account statement showing funds recently won from another company
– Dated proof of an award/payment
3.6 Secure Communications
Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. The Operator’s employees and Service Provider’s employees do not have access to your full card details. Our integration with these payment Service Providers is conducted in a manner that is compliant with Payment Card Industry Data Security Standards.
3.7 Personal Account / Registration Acceptance
Upon acceptance of your Registration you will be issued a personal account and confirmation of your registration. The Operator reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and the Operator’s obligations under the Licence.
3.8 Named Account Holder is Sole Permitted Account User
If we have reason to suspect that the person operating the account is not the named account holder, we reserve the right to close the account and withhold player balances/withdrawals until the account’s operator can be fully verified. This security policy is designed to help prevent against account misuse and underage gambling. If the account operator’s identity cannot be fully verified or remains in doubt, the account will remain closed with any winnings/balances forfeited.
3.9 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Member Details
The Operator executes transactions in secure mode using encrypted certification, so any personal and financial details you submit are encrypted during transmission. The Operator takes all reasonable precautions to protect sensitive information provided by visitors to the website or mobile applications.
3.11 Depositing Funds
Funds can be deposited into a Player’s account using Visa, MasterCard, Maestro UK, Visa Electron, PayPal, Neteller, Skrill, Paysafecard, and Trustly. All transactions will be in GBP. Dazzletag Entertainment Ltd or FruitKings should be the narrative that appears the Player’s statement next to these transactions. The Operator accepts no responsibility for any charges or fees levied by card issuers or financial institutions. Players must deposit only with a payment option which is registered in their name. If the name on the payment option does not match the name on the account where it is used, we reserve the right to close the account and withhold any payment to the Player until we have sufficient evidence to confirm that the payment method was used with authorisation from the person to which the payment method is registered.
3.12 Minimum and Maximum Deposits
A minimum deposit of £ 10 and a maximum of £ 5000 per transaction may be made using any of our accepted payment methods.
3.13 Maximum of Three Live Cards per Member
Players can register more than one card on their account, no card may be registered to more than one account. Players may register a maximum of three different cards. Players can only use a debit card to make deposits in the account with which it has been registered and it is your full responsibility to supply this information accurately. If you need to change or update a payment method, please contact our customer services team on firstname.lastname@example.org
3.14 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.15 Interest on Member Account Funds
Dazzletag Entertainment Limited is not a financial institution and thus any deposits made into your account are not due any interest payments whatsoever.
3.16 Up to Date Personal Details
It is the Player’s responsibility to ensure that their personal details are kept up to date, including name, place of residence, telephone number, and valid email address. If necessary, we will contact you at your registered email address, by phone, by SMS (text message), or by letter. We will phone your mobile number in preference to your home number, if you register your mobile number.
3.17 Member Responsibility for Keeping Password and Member Details Secure
Your account username and password are issued for your personal use and should be kept private at all times. Your account is for your sole personal use only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you. We take no responsibility for any third party access to your account and under no circumstances shall the Operator be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorised access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorised by you. You should change your password on a regular basis and never disclose it to any third party. You can change your password at any using the “Forgot Password” link on the homepage. We will never ask you to disclose your password. We recommend that you do not associate your password with anything personal such as names, birth dates, telephone numbers, or other familiar words. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse. We strongly recommend that you disable any automatic password memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public sites that have Internet access. You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please contact us with immediate effect.
3.18 Login / Logout Feature
Wagers should only be made by the account holder. The Operators systems will typically automatically log out an account holder where no activity has been recorded on the Games server for more than 15 minutes.
3.19 Contacting the Operator if Member Details believed no Longer Secure
Players are responsible for keeping details provided at registration accurate up to date. You can access and amend your own individual account information by clicking on My Details in the My Account section of the website. If you have any reason to believe that your individual account information may no longer be secure, please contact Customer Services immediately by emailing email@example.com or using Live Help facility. We would also recommend that at this point you reset your password via the link provided on the homepage. If there has been any unauthorised use of your card on our website, as well as contacting us, we recommend that you contact your card issuer immediately.
3.20 Closing Member Accounts
The Operator reserves the right to close an account at any time without prior notice if it believes these terms have been breached or has concerns with regards to Money Laundering or other criminal activity. Unused balances will be refunded to Players, subject to the terms and conditions and the Operator’s obligations under the Licence.
3.21 Payment Transaction and Fraudulent and Suspicious Transactions
Players are fully responsible for paying all monies owed to the Operator. It is unlawful to deposit or attempt to deposit funds obtained from ill-gotten means. To prevent crime, verify your identity and meet our legal obligations, all transactions are checked and monitored and where appropriate we reserve the right to use third party reference agencies to assist in this process. You agree that you will not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse the Operator for any chargebacks, denial or reversal of payments you make and any loss suffered by the Operator as a consequence thereof. The Operator may, at its sole discretion, cease to provide services to certain users or to users paying with certain cards or third-party payment methods. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your account. To the extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. In the case of suspected or fraudulent payment, including use of stolen cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to suspend or close a Player’s account, reverse any withdrawal made and recover any winnings. The Operator has the obligation to report suspicious activity to the regulator and reserves the right to report such activity to the police or relevant authorities. However, under no circumstances shall the Operator be liable for any unauthorised use of cards, irrespective of whether or not the cards were reported stolen.
3.22 Multiple Accounts Policy
Only one account per person is allowed. Any subsequent accounts registered by an existing player will be closed with winnings/bonuses voided. FruitKings allows a maximum of 2 accounts per household/address/I.P address. Any attempted registration that does not comply with our policy will be denied. If following registration, we discover that your account violates our Multiple Accounts Policy it will be closed with any balances/winnings voided. Winnings will only be processed to members who have one account. If a member has more than one account, all winnings will be void. If the name on a member’s account does not match the name on the card(s) used to make deposits to the account, all winnings for that account will be void. If your payment details have been used on another account, then your account will be closed. Any abuse or fraudulent activity in relation to bonuses awarded or offered will result in the account and any subsequent accounts being closed and any winnings immediately voided.
3.23 Transfer of Accounts and/or Funds
It is prohibited for a member to sell, transfer or acquire accounts to or from other members, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
3.24 Responsible Gambling
The Operator takes the issue of responsible gambling very seriously and is committed to providing a safe and fun gaming service. To read more please visit our Responsible Gambling Page, which is also linked from our homepage.
On self-exclusion request, we will allow a Player to close all accounts registered in their name for a minimum period of 6 months, during which time it will not be possible for the account to be re-opened for any reason. We will also automatically remove the player from any mailing lists that we operate. The Player can self-exclude by contacting our Customer Support team through emailing firstname.lastname@example.org or starting a live chat. Self-Exclusion can also be requested by using our Responsible Gambling Page.
The Operator will use details provided by the Player to exclude the Player from all platforms operated by the Operator (Dazzletag Entertainment Limited) within 24 hours in accordance with the Licenses. The Operator is not liable for losses on any other account held by the player during this 24 hour period. The Operator is not liable should a Player create a new account with different details. When adding a period of self-exclusion, the Operator recommends that the Player considers self-exclusion from any available gambling facilities and seeks further advice from the help organisations detailed on our Responsible Gambling page.
During a self-exclusion period, the Operator will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy and prevent the Player from using gambling facilities offered in association with their Licence. However, the Player accepts that the Operator will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts or new account(s) opened using different personal registration information. The Operator also accepts no responsibility or liability for any accounts registered with similar details where some entries are manipulated or adjusted in order to bypass various protections and filters. Upon self-exclusion, all future wagers, stage saved games, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be returned to the Player.
Upon expiry of the self-exclusion period the Player may request to re-open a closed account by contacting our Customer Services team by emailing email@example.com with the details of the account you wish to re-open.
Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. Requests to re-open an account with an expired self-exclusion period are subject to a minimum 24-hour cooling off period.
3.26 Closing Accounts
Players have the right to cancel and close their account and request payment of outstanding funds at any time. The Operator also reserves the right to temporarily suspend or permanently close accounts in accordance with these terms and conditions. Providing the Player has complied with the foregoing obligations and the terms referred to in the terms and conditions, outstanding balance funds, as recorded on the Operator’s systems, will be repaid to the source of funds. Closure of an account will automatically render any open games, Bonus funds and entries in any promotions void. We may not be able to reinstate these if the account is reopened. All remaining balances less any active bonuses will be transferred to the payment source the Operator deems they originated from.
The Operator participates in the GAMSTOP multi-operator self-exclusion scheme. We check all players against the GAMSTOP database upon log-in and will prevent access if details are matched. To register please visit www.gamstop.co.uk.
GAMSTOP currently includes a large number of online gambling websites, but not all.
Following our own self-exclusion process will not exclude you from other companies participating in the Gamstop scheme, you must register with Gamstop directly.
3.28 How to Close your Account
You may request to close your account via the responsible gambling page or by contacting Customer Services by emailing firstname.lastname@example.org with the username and/or registered email details of the account you wish to close. Such termination shall occur within 3 calendar days after receipt by the Operator of your request. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the termination of your account.
3.29 Re-opening your Account
You may request to re-open a closed account by contacting our Customer Services team by emailing email@example.com with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired.
3.30 Tax and Legal Advice
Dazzletag Entertainment Limited does not provide advice to players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
3.31 Deceased Policy
Upon the death of a Player, the assets (i.e. balance, bonus and status points) of an account may be transferred to a new account with a separate username for the next of kin, provided that relevant documentation, such as death certificate is received. Assets cannot be added to an existing account.
3.32 Deposit Limits
Players may set a deposit limit on their account at first deposit, or at any time via the responsible gambling page or through contacting Customer Services. Deposit limits can be set on a daily, weekly or monthly basis. Our deposit limits work on a ‘rolling period’ basis. For example, if you reach your daily deposit limit you will not be able to deposit until a full day (24 hours) has passed. The deposit limit is only effective for the account on which it is set. Any increase or removal of responsible gambling limits is subject to a minimum 24 hour cooling off period and confirmation following this cool-off.
3.33 Session Limits
Players may set a session limit on their account via our helpdesk or responsible gambling page. A session is defined as the amount of time in hours and minutes a player is logged into their FruitKings account. On setting a session limit on your account, you will be automatically logged out of your account after that limit has been reached.
3.34 Wagering/Loss Limits
Players may also set a limit on the amount that can be wagered or lost per day. Wagering and loss limits can be set by emailing firstname.lastname@example.org Any increase or removal of responsible gambling limits is subject to a 24 hour cooling off period.
3.35 Reality Check
Players can set a periodic in-game notification informing them of the total player time and providing links to view profit and loss as well as the option to terminate the game.
The reality check interval is applied to individual gaming sessions rather than a log-in session. The timer will begin when a casino game or live casino lobby is loaded and will end when the game is closed.
The reality check is not active by default and must be set by the player from the Responsible Gambling page or by contacting Customer Services.
3.36 Time Out
Players may request a Time Out on their account via the responsible gambling page or by emailing email@example.com with their request or by contacting our Live Help team. Players may request a Time Out of 24 hours, 1 week or other reasonable Time Out period, up to a maximum of 6 weeks. Upon receipt of this request, every step will be taken to ensure the same status is applied on all accounts held by the player across our brands, within 24 hours. The Operator is not liable for losses on any other account held by the player during this 24 hour period. The Operator is not liable should a Player create a new account with different details. It will not be possible for the account to be reopened until the Time Out has completed. Following the Time Out period, the account may be reopened upon player request to our firstname.lastname@example.org email address or via our Live Help service.
Any bonuses lost due to expiry during a Time Out cannot be reinstated. The Player accepts that the Operator will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts or new account(s) opened using different personal registration information. Following application of a Time Out, we recommend applying the same action to other websites or gambling facilities available to you.
Standard Bonus Rules
4 Bonuses & Bonus Spins
4.1 Bonus Types
A Free Bonus is a bonus that can be redeemed without the need to deposit.
A Reload Bonus is a bonus that requires one or more deposits within a specified time period to be redeemed.
A Welcome Bonus is a type of reload bonus that is only available to new players and offered on initial deposits.
Bonus Spins are free game rounds on selected casino games. Bonus Spins may be included in promotional offers with or without a deposit requirement.
4.2 Bonus Terms
All bonuses are subject to bonus terms and conditions, as well as these general terms and conditions. Full bonus terms and conditions can be found on our Bonus Terms and Conditions page.
4.3 Bonus Eligibility
A welcome bonus is available to all members on their first deposit. Please see term 4.15 for specific welcome bonus terms. Bonuses on further deposits are available only on selected deposits, providing you have been selected to receive a bonus. In the event a member deposits an amount that does not qualify for a bonus they will not be able to claim the bonus on subsequent deposits that would have qualified for a bonus. Qualifying members will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.4 Wagering Requirements
All bonuses are subject to wagering requirements, which need to be completed before they can be transferred to the Balance Meter; from where they can be withdrawn. The bonus wagering requirement is general 40 times (x) the original bonus amount but can differ depending on the bonus offered. Wagers on certain games may contribute different amounts towards wagering requirements. Wager requirements will be displayed to you in the My Account section of the website under the option ‘Bonus Overview’. You will be presented with an example of how much you will need to wager. Excluded and lower contribution games will be listed on the Bonus Terms and Conditions page on the website. Wagering requirements apply for all of our standard bonuses. Players will be required to wager the original bonus amount a certain number of times before the bonus is unlocked and transferred to the balance meter, where it may be withdrawn. Example: For a bonus of £ 10 with 40x wagering requirements, the player will be required to wager £ 400 before the bonus is unlocked for withdrawal. During this time all winnings from wagering with this bonus will be returned to the player’s bonus balance. Full details can be found on our Bonus Terms and Conditions page
4.5 Wagering Order
In the event of a win from a game played using your bonus, your bonus balance will be credited with all win amounts until the wagering requirements are completed. You will not be able to withdraw any winnings won when wagering with bonus money until you have met the wagering requirements of your bonus and the funds are transferred to your Balance Meter. If a bet uses the funds of multiple bonuses at the same time, the wagering will be contributed towards the first bonus solely.
4.6 Withdrawal Restrictions
Balance (cash) funds can be withdrawn at any time. Your bonus is non-withdrawable until the wagering requirements have been met. Once you have met the wagering requirements, the current bonus amount will be transferred to the Balance Meter, from where it can be withdrawn. Certain bonuses (e.g. deposit bonuses) will expire should a withdrawal be requested from the Balance Meter if they are active on the account and the wagering requirements have not been completed. All withdrawals will be subject to verification and anti-fraud checks before being processed.
4.7 Depositing with an Active Bonus
A member may make any number of further deposits without affecting the bonus in any way. All deposits are added to a member’s account as withdrawable funds.
4.8 Additional Bonuses and Promotions
The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to members either applied directly to the account or through mechanisms such as offering the facility for members to participate in bonus Games and promotions. The application of a bonus or ‘comp’ to a member’s account or the offering of bonus Games does not oblige the Operator to make any similar payment or offer to any other member.
4.9 Validity and Expiry
Unless otherwise indicated in the promotion correspondence, a promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient, then the offer is null and void. The promotion or online correspondence may also indicate a period after which the bonus will expire. FruitKings reserves the right to alter, terminate or withdraw bonuses at any time and at its own discretion. If an account is inactive for a period of 3 months or more, any bonus on that account will be automatically removed by Fruit Kings and deemed to be forfeited.
4.10 Bonus Abuse
In the event that the Operator believes a member is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to the Services and/or block that user’s account.
4.11 Special Promotions
From time to time the Operator may offer themed events and special promotions allowing players to win extra prizes. The Operator reserves the right to determine the member qualification criteria of the bonus promotion. Full details can be found on our Bonus Terms and Conditions page.
4.12 Maximum Bet
The maximum bet from your bonus meter is £ 8 per round and £ 0.50 per line. Failure to follow this condition may result in forfeiture of winnings.
4.13 Maximum Cashout
Unless otherwise stated in the relevant bonus terms, the maximum cash out from any individual bonus is £500. If a single bonus cash out value exceeds this amount, it will be adjusted upon transfer to the balance meter.
4.14 Welcome Bonus Terms & Conditions
– Bonus only available to new players at Fruitkings
– You must be at least 18 years old (or legal age as per local laws) to register at Fruitkings
– Minimum first deposit of £20 required to participate
– Bonus and bonus spins will be credited automatically:
– 100% deposit bonus up to £50 bonus will be credited upon first deposit
– 100 bonus spins will be received in 3 daily increments: 50 on deposit, 25 after 24 hours and a further 25 after 48 hours.
– One welcome promotion per player
– Maximum promotion amount per player is £50 Bonus and 100 Bonus Spins
– Bonus amounts are subject to a 40 times (x) wagering requirement before they can be withdrawn
- Bonus spins are only available on Gonzo’s Quest
– Bonus spin winnings will be credited as bonus funds, and therefore subject to a 40x wagering requirement before they can be withdrawn
– Bonus will expire 30 days after qualifying deposit
- Bonus spins will expire 48 hours after being credited
– Cash funds are always used first. Bonus funds can only be used once balance meter is 0.
– Balance funds (cash), including deposits and associated winnings, can be withdrawn at any time but any withdrawal will result in the forfeiture of any bonuses where the wagering requirements have not been fully met.
– Players who opt-in for a bonus are not permitted to place bets of 25% or more of the qualifying deposit amount in a single gaming round. Players deemed to be adopting such a strategy could potentially have their winnings removed
– Any player attempting to use their bonus whilst there are still pending bets from their balance meter will be disqualified from all promotions and have any bonus cashed out removed from their account
- Placing a bet on a game that has a Bonus Contribution of 10% or less, with the exemption of Live Casino Games, will forfeit the Welcome Bonus.
- The maximum bet permitted from the bonus – meter is £5 per round and £0.40 per line. Bets exceeding these amounts may result in forfeiture of winnings.
– The maximum cash out from any individual bonus is £250. Any cash out over this amount will be adjusted manually down to £250.
- The welcome offer is not available on pre-paid card or e-wallet (Neteller and Skrill) deposits. This is due to bonus abuse and fraud associated with these methods. Any welcome bonus received for a deposit using these methods will be removed alongside any bonus cash out.
-The Operators decision on the payment method used and it’s eligibility to receive a bonus is final.
– Wagering on Progressive Jackpot Games, Poker & Video Poker Games, Scratch Cards and Bingo games will contribute towards wagering requirements at a rate of 10% (£0.10 for every £1 wagered).
– Wagering on certain other slot games will contribute towards wagering requirements at a rate of 50% (£0.50 for every £1 wagered).
– General bonus terms and conditions apply.
4.15 Bonus Spins
Bonus spins are free game rounds that are offered in conjunction with certain promotions; such as our Welcome Bonus. Bonus spins will only be available on selected games at a pre-selected coin value. All winnings from Bonus Spins will be credited as bonus funds and are subject to a 40x wagering requirement prior to withdrawal. Full details can be found on our Bonus Terms and Conditions page.
4.16 Bonus Payment Methods
Any deposit based bonuses or bonus-spin promotions, including our welcome bonus package, are not available on pre-paid card or e-wallet (Neteller and Skrill) deposit methods.
4.17 Loyalty Program
The Operator may offer a loyalty program to reward players. This will be advertised in the loyalty pages of the website. The loyalty program generally consists of a loyalty currency that can be exchanged for bonus spins and/or bonus in a (virtual) loyalty shop. The loyalty currency has no cash value or alternative and any purchases made in the loyalty shop are considered to be promotional items and thus subject to bonus terms and conditions. Any loyalty program offered is subject to further terms and limitations as defined in the associated loyalty pages and is subject to change or removal at the Operator’s discretion and without prior notice..
5 Acceptance and Validation of Wagering
5.1 Playing for Real
Games can only be ‘played for real’ by a player using funds from their balance meter. In no instance would wagering in the casino’s ‘demo’ mode entitle a player to win cash jackpots or prizes. In order to play casino Games for real money, players must have made at least one valid deposit to their account in the previous 3 months. Casino wagering may be voided if on review the member has not deposited within the previous 3 months. For this purpose, we define ‘previous 3 months’ as the last 90 days. FruitKings decision on this condition is final.
5.2 Confirmed Wagers
All bets are final. The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account, unless the wager is declared void for reasons outlined in these Terms and Conditions.
5.3 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.4 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled, such bets will be resolved and winnings credited to members bank accounts.
5.5 Right of the Operator to cancel/terminate Games
The Operator reserves the right to cancel or terminate Games at its sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the Wager, that game shall be deemed null and void and the wager will be credited back to the Player.
6 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
6.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your balance or bonus meter automatically. This update of your account is not ‘proof of win’. If upon manual review, there is evidence of fraud, malpractice or technical malfunction, the Operator reserves the right to void certain winnings and to amend member accounts accordingly.
6.2 Maximum Winnings
The maximum that any one individual can win in any 24 hour period (excluding any progressive or super jackpot elements to a prize payout) is limited to £ 250,000 or currency equivalent. Should you exceed this limit in any 24-hour period, any bets made once the limit has been exceeded may be rendered void, at the Operator’s discretion and your stakes will be returned to your account without any winnings made on those wagers.
6.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible that with certain games, winning payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. pence (£). However, the Operator’s servers calculate and record the exact decimal value of the accumulated winning payouts and member’s balances.
6.4 Taxation on Winnings
Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding winnings, please contact Customer Support for assistance.
6.5 Licence Fees
The Operator will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
6.6 Withdrawal Timescales
You should receive your withdrawal within 3-5 working days. Typically, it takes us 1-2 working days to process your payment followed by another 2-3 working days for your bank/card isser to receive it. E-Wallet payments are often quicker; these are usually received within 1-2 working days. Please be aware that these timescales are a guide only and not guaranteed. The Operator does not accept any liability which may result from you receiving your withdrawal outside of our normal timescales.
6.7 Withdrawal Payout Method
To ensure integrity and compliance with Anti Money Laundering Laws, it is the policy of the Operator to always return withdrawals to the source of deposit. For example, if a deposit is made using Skrill then the subsequent withdrawal will be returned to Skrill. If the majority deposits on an account are made using a certain card, withdrawals will be returned to this card. If the source of funds cannot be established then we may request verification documents, such as bank statement. The decision of the Operator regarding a Players source of funds and withdrawal method is final.
6.8 Minimum/Maximum Withdrawals
Players can make withdrawals of £ 10 or above by card and e-wallets or withdrawals of £ 10 or above via bank transfer. Bank transfer withdrawals are limited to £ 5000 per transaction. Withdrawals to e-wallets are limited to £ 2500 per transaction. As part of our verification and Anti-Money Laundering requirements, withdrawals may be subject to Customer Due Diligence checks. We do not charge you to withdraw from your account and we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
6.9 Withdrawal Eligibility
In order to withdraw, a Player’s identity and age must firstly be verified. If the Operator is unable to do this using their verification Service Provider then verification documents will be required. At least one deposit must be made in the previous 90 days in order to request a withdrawal.
6.10 Unsuccessful Withdrawals/Re-issuing Bank Transfers
It is the sole responsibility of the Player to submit the correct bank account and sort code details for payment of winnings via bank transfer. The Operator cannot repay incorrect, successful payments which have been caused as a result of erroneous details from the player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its payment Service Provider that the payment has been successfully retrieved.
6.11 Confirmation of Payment Requests / Account Debiting and Reversing Withdrawals
Once you have submitted your request, you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. During the time before your withdrawal is processed by us, you will be given the option to reverse your withdrawal with a maximum of 30 times per month. Reversing your withdrawal will cancel your request and see the funds returned to your balance.
6.12 Payment Authorisation and Payment
We aim to authorise your card, bank transfer or e-wallet withdrawal request within 1-2 working day(s) of your request. For security reasons, Players making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and ensure we meet our obligations under the provisions of the License. Once your withdrawal has been approved, we are not responsible for any third-party financial clearing process delays in your payment being received. We are not responsible for any delays in processing your withdrawal requests in the event you do not receive or respond to our request.
6.13 International Bank Transfers
Non-UK players requesting international bank transfers will be sent their payout amount less any applicable bank transfer fees.
6.14 Progressive Jackpots
The Operator reserves the right to participate in pooled progressive jackpots across networks owned and operated by the Service Provider.
6.15 Progressive Jackpot Winnings
Progressive Jackpot Winnings will only be awarded to players who have made a deposit in the previous 3 months. For this purpose, we define ‘previous 3 months’ as the last 90 days. FruitKings decision on this condition is final. All progressive winnings will be subject to final confirmation by the Operator. This decision will be final and no correspondence will be entered into.
6.16 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the progressive value displayed in the game matches the value on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out. A small discrepancy may arise due to the delay between the initial progressive being displayed to the Player and the progressive that is actually won and paid out. Although unlikely, it is theoretically possible for the jackpot to be apparently won by more than one player during the delay period mentioned above. In the event of more than one player apparently winning a progressive jackpot simultaneously then the player recorded on our servers as having won the jackpot first shall be the recipient and the subsequent player(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
6.17 Exchange Rates
You hereby acknowledge and accept that jackpots and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. You will always be credited in the currency you selected with registering your account. All currency conversions executed by the Operator for the purposes of allowing you to deposit and withdraw money from your account shall be executed by the Operator at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
6.18 Location-specific Promotional Prizes
The Operator will specify if ‘travel costs’ are included in a location-specific promotional prize. The Operator reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, the Operator will attempt to offer a similar type of prize at a location nearer to the player but the Operator reserves the right alternatively to offer a financial consideration prize.
6.19 Prize Winner Promotion
Winners of Progressive Jackpots or bigger promotions may be contacted by our marketing department for consent to publish details of the win on the website and/or as part of promotional correspondence.
6.20 Maximum Payout
If a Player requests a withdrawal of more than £ 20,000, the Operator reserves the right to spread the payment over multiple months. This means the player will receive up to £ 20,000 every subsequent month until the whole winnings have been paid. Players categorized as ‘VIPs’ can request a higher monthly payment of their winnings from their VIP manager.
7 Stakes Wagered
7.1 Minimum Stakes
A minimum Stake of £ 0.01 per wager applies.
7.2 The Operator’s Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both ‘Play for Real’ and Demo Mode Games.
7.3 Random Number Generator
You accept and agree that random number generator software provided by the games Software Provider and independently tested in accordance with the licence. You accept and agree that if the result shown on the Games conflicts with the result shown on our servers or the servers of casino game Software Providers, the result shown on our server shall in all circumstances take precedence. A Player is entitled to dispute a game result in accordance with section 13 of these terms and conditions.
7.4 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called ‘robots’) or any other manipulation of the Games or your/another Player’s account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding winnings and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
7.5 Rules and Regulations Violations
The Operator reserves all legal rights against Players who violate the rules and regulations associated with their account.
7.6 Disconnections and Other Events Beyond the Operator’s Control
Wherever possible, the Operator endeavours to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond the Operator’s control. If you have not commenced the game when you are disconnected, the Game will not take place. If you have commenced the game when you are disconnected, the Game will be recorded on the Game servers and the bet will stand and the outcome will be reflected in your account status. Some Games are multi stage and may include bonus games. In the event of a disconnection during a bonus game or a multi stage game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. Non multi stage Games will complete the outcome of the Game or bonus game in your absence and will credit your account in the result of a win. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific Game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
7.7 Player Account Balances
The balance of a Player’s account will at all times be as is recorded on the server. Generally, the balance on the server when logging into the website, after a disconnection, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
7.8 Wager Result Acceptance
If the Player should feel the result of any of the Operator’s games is unfair or incorrect the Player should contact the Operator immediately and report the incident.
7.9 The Operator’s Terms and Conditions of Play
All games are played strictly subject to the Operator’s terms and conditions. By playing at the Operator’s website, the player is agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
7.10 The Operator’s and Service Provider’s Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, associated Service Providers and any of the Operator’s or Service Provider’s third party contractors such as licensors, software suppliers, partners or developers and their employees are prohibited from registering, playing the Games or making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
7.11 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if the Operator considers that the site is so being used.
7.12 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you pending further investigation and disclosure to the relevant authorities. Where applicable this clause shall include collusion between players or suspected collusion between players whether using our systems or other systems.
7.13 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a Player manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
7.14 Player Staking
Players must pay for each wager from funds in their gaming account. If funds are not available the player will not be allowed to wager until further funds are deposited.
7.15 Game Wagering History
Players may request a full game wagering history by contacting email@example.com
7.16 Demo Mode
The Operator’s Demo Mode Games are the same as the corresponding Play for Real version. Demo Mode versions of Games allow you to play for ‘fun’ money that has no financial value.
7.17 Aborted Games
In the event of a game not being fully completed all stakes wagered will be returned to players within 48 hours. For more information on our Aborted Games policy please contact our firstname.lastname@example.org.
You agree that the Operator and Service Provider as applicable are the owners of all rights to technology, software and business systems utilised on the Operators website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
9 Submission of Information
10 Limits on Liability
10.1 Limited Wagering Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operators liability in respect of any claim or loss will be limited to the stake paid by the Player.
10.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: – in the event of force majeure, – for the failure of, or damage or destruction to, the Operator’s central computer system or records, or any part thereof, – for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, – for any delay resulting in non-receipt of any entry for a particular draw.
10.3 Events beyond the Operator’s Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
10.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these terms and conditions.
10.5 Card Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Players’ credit or debit card details on the Internet, unless stated to the contrary on the Operator’s website pages.
10.6 Supremacy of English-Version of Terms
These terms and conditions constitute the entire agreement and understanding between the Player and The Operator. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
10.7 Compensation Liability
You agree that you will only use the services provided by the Operator in accordance with these terms and conditions. You will compensate us in full for any losses or costs (Including legal fees) which We or any member of our Group incur arising from any breach of these terms and conditions.
11 Software Service
The service may include software which may be downloaded and installed on the Players PC and/or mobile device. The Operator hereby grants to the Player a non-exclusive, licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this agreement. The Player acknowledges that they will use the Software only for the purpose of wagering and managing their account on the service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
12 Support, Disputes & Complaints
12.1 Customer Support
Customer support is available via email email@example.com and live chat
If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a ‘complaint’ and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction the matter will be categorised as a ‘dispute’.
12.3 Complaints and Disputes
Process We will handle your complaint or dispute in accordance with Gambling Commission’s guidelines. Complaints and disputes will be considered by our customer service team in the first instance and may be escalated to the Operations Director, whose response and decision will be the final stage of the internal process. We will handle your complaint or dispute in accordance with Gambling Commission’s guidelines.
We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
12.5 Escalation Process
An advisor will log your contact, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to our Operations Director using the email address firstname.lastname@example.org. We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure.
12.6 Final Response
The Operations Director’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer your dispute to our Alternative Dispute Resolution entity, IBAS, at http://www.ibas-uk.com
12.7 Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission. The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts. Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the Licence Conditions and Codes of Practice attached to our Operating Licence.
13 Regional Offerings, Term and Amendments
13.1 Regional Offerings
The Operator may offer FruitKings branded Games in different regions or languages. Although these offerings will be subject to their own terms and conditions of use, where noted the overall terms and conditions listed at http://www.fruitkings.com/information/termsandconditions/ will also apply.
13.2 Terms and Conditions Version and Amendments
These terms and conditions shall be valid from the first time that you become a Player until such time as you cease being a Player or until such time as we may amend them at which time the amended terms and conditions shall apply. Any significant changes to the Terms and Conditions will be notified to Players via email and Players will be asked to confirm acceptance on log-in. These terms were last updated on 23rd September 2020 (v20200923) and supersede any previous terms and conditions. We recommend players should review the terms and conditions on a regular basis and print out a copy for personal reference.
Welcome Bonus Rules
First Deposit Bonus
18+. New players only. 100% bonus on first deposit up to £50 & 100 Bonus Spins (50 spins on day 1, 25 on day 2, 25 on day 3) for Gonzo’s Quest slot only. Min first deposit of £20. Max bonus £50. Max bonus bet £5. Max bonus cash-out £250. 40x wagering requirements. Bonus expiry 30 days. Bonus spins expire after 48 hours. Game restrictions apply. Further Terms Apply
Eligibility & Limits
- You must be at least 18 years old to register at Fruitkings
- Bonus only available to new players at Fruitkings
- One welcome promotion per player
- Minimum first deposit of £20 required to participate
- Maximum promotion amount per player is £50 Bonus and 100 Bonus Spins
- The welcome offer is not available on pre-paid card, PayPal or e-wallet (Neteller and Skrill) deposits.
Crediting & Expiry
- Bonus and bonus spins will be credited automatically:
- 100% deposit bonus up to £50 bonus will be credited upon first deposit
- 100 bonus spins will be received in as follows:
- 50 bonus spins will be credited upon a successful first deposit of £20 or more
- 25 bonus spins will be credited 24 hours after the first successful deposit
- 25 more bonus spins will be credited 48 hours after the first successful deposit
- Bonus spins are only available on Gonzos Quest
- Bonus spin value is £0.10 per spin
- Bonus will expire 30 days after qualifying deposit
- Bonus spins will expire 48 hours after being credited
Wagering & Cash Out
- Bonus amounts are subject to a 40 times (x) wagering requirement before they can be withdrawn
- Bonus spin winnings will be credited as bonus funds, and therefore subject to a 40x wagering requirement before they can be withdrawn
- Cash funds are always used first. Bonus funds can only be used once balance meter is 0
- Balance funds (cash), including deposits and associated winnings, can be withdrawn at any time but any withdrawal will result in the forfeiture of any bonuses where the wagering requirements have not been fully met
- The maximum cash out from any individual bonus is £250. Any cash out over this amount will be adjusted manually down to £250
Fair Use & Restrictions
- Players who opt-in for a bonus are not permitted to place bets of 25% or more of the qualifying deposit amount in a single gaming round. Players deemed to be adopting such a strategy could potentially have their winnings removed
- Any player attempting to use their bonus whilst there are still pending bets from their balance meter will be disqualified from all promotions and have any bonus cashed out removed from their account
- Placing a bet on a game that has a Bonus Contribution of 10% or less, such as Table Games, will forfeit the Welcome Bonus.
- The maximum bet permitted from the bonus meter is £5 per round and £0.40 per line. Bets exceeding these amounts may result in forfeiture of bonus winnings cash out
- Wagering on all Live Casino, Slingo and Table Games will not contribute towards wagering requirements.
- Wagering on certain other slot games will contribute towards wagering requirements at a rate of 50% (£0.50 for every £1 wagered).
General bonus terms and conditions apply.
General terms and conditions apply.