Energy Casino Terms and Conditions

This amazing UK gambling site offers a huge range of classic casino games. There is just about everything from classic and video slots to RNG and live dealer tables like blackjack and roulette. There is even one of the UK’s top sportsbooks with plenty of sports fixtures where you can place your bets too. Check out the complete Energy Casino review and give this gambling site a go, but first, there is another important thing to do. It comes to the full casino terms and conditions featured on this page. Make sure to read them before you make your first deposit. You will also find the sportsbook terms and the bonus policies of Energy Casino, here on one page.

General Terms and Conditions for UK Customers

FOREWORD

These Terms and Conditions (“T&Cs” or “Agreement”) constitute and govern the contractual relationship between the parties, Probe Investments Ltd hereinafter referred to as “Energy”, and You, as the user, hereinafter referred to as “CLIENT”, “You” or “Player”.

DEFINITIONS

The following words and terms, should be interpreted as follows, unless, the context clearly implies otherwise.

“Registration Form” means the form to be filled in by the CLIENT to open a User Account.

“Game” refers any gaming activity presented by Energy on its Internet Sites for the benefit of the Users and as approved by the Regulatory Authority.

“Internet Site”, “Website” or “Site” shall mean the Internet Websites www.energycasino.com, www.energybet.com and all other sites connected to it and accessible through links.

“Login and Password” means the login and password details that are chosen by a CLIENT upon registering with the online Casino and sportsbook Services.

“Regulatory Authority” means the Gambling Commission of Great Britain (Victoria Square House, Victoria Square, Birmingham, B2 4BP, email: info@gamblingcommission.gov.uk), which is the regulator of remote gaming operation for the gambling Services provided to customer located in the United Kingdom.

“Service” shall include all Energy Services and game offer activities related to it and listed on www.energycasino.com and www.energybet.com including but not limited to online casino and sportsbook Services.

“Live Casino” or “Online Casino” is online version of traditional casino, enabling users to play and wager on casino games through the Internet in real time.

“Software” means the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by the CLIENT through the Internet WEBSITE allowing the CLIENT to participate in the online sportsbook and casino.

“Us, We” or “Energy “ mean EnergyCasino, EnergyBet or Probe Investments Limited.

“User Account”, “Player Account”, “Gaming Account” or “Account” mean a personal account opened by an individual and maintained by Energy as to allow this person to participate in the online sportsbook and casino.

“You”, “CLIENT”, “Player”, “User” or “Account Holder” mean the user of the Service and of the software accessible through the Internet Site and having a contractual relationship with Energy.

“Money Player” means individuals over 18 years of age, who participate in games for money (stake real money “Games for money”). CLIENTS can participate in games as “Test Player” without wagering money or as “Money Player” wagering real money.

“Fun Games” or “Games for fun” mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the CLIENT to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the CLIENT (“Test Player”) to try out the Games offered before staking real money.

1. GENERAL

a. “Energy” in these Terms and Conditions refers to Probe Investments Ltd, a company incorporated in Malta, having the following registered address: Probe Investments LTD.

Suite 109, Level 4, Sir William Reid Street

Gzira, GZR1033

Malta

b. The term “CLIENT” references any individual or entity that expressly or impliedly agrees to all terms and conditions of Energy by opening an account and placing bets on games on Energy’s WEBSITE.

c. All CLIENTS accessing the Energy WEBSITE agree to abide by the following terms and conditions governing the use of its Services (the “Agreement”).

d. This Agreement describes the terms, conditions and risks applicable to the CLIENT using of Energy Services available under the domains of www.energybet.com and www.energycasino.com (the “SITE” or the “SITES”). If the CLIENT has any questions regarding this Agreement, shall contact Customer Support.

e. The CLIENT must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before the CLIENT may become an active, registered CLIENT of Energy. By continuing to access or use the SITE, the CLIENT agrees to follow the terms and conditions of this Agreement.

f. This Agreement is effective upon acceptance of the registration for newly registering CLIENTS by checking the box “I am 18 years old or over and I have read and accept the Terms and Conditions and Privacy Policy” and clicking “Create new account” button in the course of the registration on the SITES. The CLIENT commits to comply with the Terms and Conditions of the WEBSITE. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our WEBSITES after registering, the CLIENT must inform us in writing immediately.

g. This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales and the Gambling Commission Licence conditions and codes of practice (LCCP), excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this Agreement will be brought exclusively in courts located in England, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

h. Energy will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

i. Failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.

j. Energy may assign this Agreement or any rights and/or obligations hereunder without the CLIENT’s consent.

k. Energy may revise the terms of this Agreement from time to time by posting the amended terms on the WEBSITE. Before any material change takes place, Energy will reach customers by email or inbox message in advance to ensure customers have enough time to read through amendments that might affect their use of service. In case of modification of these T&Cs, on logging into his/her account with Energy, a pop-up box will inform the CLIENT that the T&Cs have been updated. The CLIENT will be requested to agree with the updated T&Cs before they continue to use the Service. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT account will be closed.

l. Energy is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749 with trading address at Suite 109, Level 4, Sir William Reid Street, Gzira, GZR1033, Malta.

Probe Investments Limited is authorized to operate a sportsbook and a remote casino under the Remote Operating Licence number: 000-039325-R-319309-013 issued by the UK Gambling Commission under Part 5 of the Gambling Act on 1 November 2014 and amended under section 104 of the Act.

m. Should any discrepancy between the T&Cs in the English language version and the version in any other language arise, the English version will supersede. The prevailing language in case of interpretation will be the ENGLISH language. All language versions in the Terms and Conditions will reflect the same principles.

2. ONLINE SERVICES AGREEMENT

This Agreement is made by and between Energy and the CLIENT. This Agreement applies to the Energy WEBSITES, including its electronic content and/or software currently contained on the WEBSITES that supplies the CLIENT with the games and sportsbook Services offered by Energy.

Energy reserves the right to impose certain conditions (beyond those detailed in Clause 3,4,5,6,7) on the admission of CLIENTS to the games (e.g. minimum number of completed games, verification of transacted payments) and to extend or change the Services on the WEBSITE at any time.

3. MEMBERSHIP ELIGIBILITY

a. The Services are available to and may only be used by individuals who can form legally binding contracts under the law applicable to their country of domicile. It is the CLIENT’s responsibility to ensure that their betting activity is legal.

b. Services are not available to persons under the age of 18 (“Minors”). If the CLIENT is a Minor, the CLIENT may not use this service. Participation in the games for money, as well as in the games that are free-to-play is exclusively reserved for individuals over 18 years of age. Please bear in mind that it is a criminal offence to gamble when you are under the age of 18.

c. Energy is entitled to require CLIENT to provide proof of age and to disable CLIENT’s activity if it has reasons to believe that the minimum age requirement is not fulfilled.

d. Energy Services are not available to customers residing in regions, where Energy’s operations would be illegal to use with local laws (including but not limited to the United States) and Energy reserves the right to refuse and / or cancel Services if it has sole grounds to believe of CLIENT’s misconduct.

4. REGISTRATION INFORMATION

a. In order to participate in the games as a Player the User must complete the registration form on the WEBSITE www.energycasino.com or www.energybet.com and therewith open a “Player Account”. The User must fill in the registration form provided by Energy which shall at least include the following details:

(I) the customer’s identity. The CLIENT warrants to, provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person or entity, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one’s identity from Energy for any purpose will be prosecuted under the fullest extent of the law. A CLIENT accessing Energy Services will be asked to provide valid subsisting verification of identity and relevant information.

(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under the age of 18 may be registered as a player, as it is a criminal offence to gamble underage.

(III) the CLIENT’s place of residence. Please note that the CLIENT will be asked to prove his/her place of residence by providing a utility bill or a bank statement that was issued within the last three months.

For Energy to comply with applicable laws and regulations in the United Kingdom, the CLIENT’S personal details supplied at the registration stage (identity, date of birth and place of residence) must be confirmed through verification checks before the CLIENT is allowed to:

a. deposit funds into an account;

b. access any free-to-play games;

c. or gamble with their own money or Energy bonus funds.

(IV) the customer’s valid email address and mobile number.

(V) personal and confidential username (“Pseudonym”, “Nickname”). The Username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an Internet link or account names, which allude to certain rights of the User (e.g. the term “administrator” is reserved for Energy). We reserve the right to suspend accounts with an unacceptable Username. Accounts can be reactivated as soon as suitable and acceptable alternative has been chosen.

(VI) password. The User is advised to choose a strong and non-predictable password for security and is responsible for ensuring the secrecy of such password.

b. During the registration process, the CLIENT must provide Energy with valid identification, including but not limited to the address, contact email and mobile number. To complete the registration process, the CLIENT is required to enter the 6 digits verification code sent to registered mobile phone number. Once the registration is completed successfully, the CLIENT will receive a welcome email along with a link to confirm the email validity. Although the last step is informal and does not render the registration process, it confirms that the CLIENT is the legitimate person accessing the Energy account. Should the client face any technical difficulties, they can contact our dedicated Customer Support team for further assistance.

c. The User shall ensure that the registration details are kept up-to-date and shall make any necessary changes of name, address or email address on Energy’s WEBSITE without undue delay. It is the CLIENT’s responsibility to inform us immediately of any changes to the CLIENT’s personal information.

d. If upon CLIENT’s verification it will come up that the information provided by the CLIENT is false or inaccurate Energy is entitled to suspend or terminate CLIENT’s Account and retain any winnings.

e. When the customer submits his first request for withdrawal, details of his personal bank account or any other payment method available and acceptable for such withdrawal should be provided to Energy.

f. The CLIENT is responsible for securing the CLIENT Username and Password for their account with Energy. Energy holds no responsibility for any damage caused due to any act or omission of the CLIENT may cause inappropriate or irregular use of their Account.

g. The CLIENT must register personally and not on behalf of someone else.

h. The CLIENT is not allowed to register if he/she is already registered on Energy WEBSITES with an active account. Only one account per person is allowed. Holding more than one Account is known as “multi-accounting” and is strictly forbidden and directly deemed to be fraudulent regardless of whether the other Account is registered under the user’s own details, other Energy users’ details, third parties’ details (other than Energy users) or false details. Energy reserves the right to close any CLIENT account, at any time. If we consider that multiple Accounts have been opened in genuine error, the unused balances will be returned back to the customer. If Energy has a reasonable grounds to believe that fraud has been committed, Energy reserves the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of.

i. Energy will treat with care the information the CLIENT entrusted to it, in accordance with the disclosures provided during the registration process and present in the Privacy Policy.

j. It is prohibited for CLIENTS to sell, transfer and/or acquire accounts to/from other CLIENTS. Funds can only be remitted to the same account from where they originated at the deposit stage.

k. The CLIENT declares not to deposit money using a debit card, bank accounts and any other payment accounts and solutions to which he/she is not authorised to use.

l. Making deposits by the CLIENT into an account for any reason other than participating in games, particular illegal purposes (e.g. money laundering or financing terrorism) is not allowed and shall be deemed as a criminal offence; depositing money originated from criminal and/or other unauthorised activities is also prohibited and illegal.

m. If the CLIENT breaches any provision of these Terms and Conditions or we have a reasonable ground to suspect that the CLIENT breached them, we reserve the right to decline reopening, suspension or closure his/her Account, or withhold payment of any winnings.

n. The registration and set up a gaming and sportsbook account are free of charge.

o. There is no general right to registration and participation in the games and sportsbook Services.

p. The CLIENT declares that he/she is not currently or have never been diagnosed as a compulsive gambler and do not have any mental issues which might affect the CLIENT’s judgement or decision-making.

5. PASSWORD SECURITY

a. The CLIENT is advised to choose a strong and non-predictable password for the purpose of account security. The CLIENT is also responsible for ensuring the safe-keeping of said password.

b. Gameplay on the WEBSITE using a Player’s Username and security details will be regarded as valid, irrespective of who participates in the Game or sportsbook Services. If any concerns regarding the secrecy of such details arise, the CLIENT should notify Energy immediately and new security details will be created – any future transactions under the previous details will be flagged and considered void.

c. Energy is in no way responsible for the possible access to a CLIENT’s Account, by a third party and will not be held responsible for any losses incurred, due to the illicit use of a CLIENT’s password by a third party. Including, but not limited to; unauthorized access, and/or any transaction in which the name and password of a CLIENT was registered correctly.

6. LEGAL RESTRICTIONS

a. The CLIENT confirms the understanding of the local regional laws regarding online gambling and it is CLIENT’s obligation alone to ensure compliance with any law, regulation or directive, relevant to CLIENT’s region of residence. The ability to access the Energy WEBSITE does not necessarily mean that the use of Energy Services, and/or the CLIENT’s activities through it, are legal under the laws, regulations or directives relevant to the CLIENT’s region of residence.

b. The CLIENT understands and accepts that Energy is unable to provide them with any legal advice or assurances and that it is the CLIENT’s sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

c. The CLIENT guarantees at all times not to be a resident of any of the “Excluded Countries” including, but not limited to: Australia, Belgium, Curacao, Czech Republic, Democratic People’s Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity.

d. Energy does not intend for its WEBSITES to be used for any other purposes by the CLIENT present in countries in which such activities are illegal. Energy’s WEBSITES do not constitute an offer, solicitation or invitation by Energy for the use of the Games and/or sportsbook Services or any other Services in any jurisdiction in which such activities are prohibited by law.

e. CLIENTS shall not treat the licensee as a financial institution nor expect interest on their deposits.

f. Energy reserves the right to close the Account permanently and confiscate any potential winnings, should the CLIENT violate this condition and register from any of the currently Excluded Countries.

Live Casino Policy

7. LIVE CASINO

Energy offers Live Casino fully regulated and licensed under the laws of the United Kingdom and is authorized to operate a live casino under the Remote Operating Licence number: 000-039325-R-319309-013 issued by the UK Gambling Commission. The game rules can be found hereunder.

a. When playing Live Casino the CLIENT is allowed to play only at one table at a time. Playing at multiple tables simultaneously is strictly forbidden.

b. All live casino games tables and chat rooms are monitored and moderated by employees of the corresponding live casino provider. In case of any concerns, a CLIENT can contact the Live Casino dealer at any time. However, using abusive or offensive language, making matrimonial offers, sexual comments or threats is strictly prohibited.

c. In the case of a croupier’s mistake, the video footage of the contested hand will be reviewed by live casino manager. The management’s decision is decisive. If it is decided that a mistake was made by the provider, all contested stakes will be refunded to the Player in that particular hand. Should a CLIENT find Energy’s decision unsatisfactory, they can seek an alternate dispute arbitration, whose decision will be deemed final.

d. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits to place bets explicitly and/or persistently with money and/or bonus money, where the chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the CLIENT´s account and prevent and/or withhold any winnings or payout obtained by the violation of the platform’s rules and/or by any other violations of the terms and conditions.

e. The above Live Casino rules shall also apply as a supplement to the General Terms and Conditions of Energy.

8. LIMITED USE

a. Energy grants the CLIENT a non-exclusive, non-transferable and limited to personal use, regarding the access to the WEBSITE (the “License”). The use of the WEBSITE is conditioned on the continued CLIENT compliance with the terms and conditions of this Agreement.

b. The CLIENT agrees not to resell marketing materials provided to them by Energy nor permit secured access of the WEBSITE to others, and not to copy any materials appearing on the WEBSITE for resale or for any other purpose to others without the prior written consent of Energy.

c. The CLIENT shall be responsible and bound by any unauthorized use of the WEBSITE, made in breach of this section.

d. The CLIENT agrees to use the information received from the information systems of Energy for the sole purpose of executing transactions solely within the WEBSITE.

e. The CLIENT further agrees not to use any electronic communication feature of a Service on the WEBSITE for any purpose that is unlawful, tortuous, abusive, intrusive, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful or that may breach another CLIENT’S privacy.

f. The License granted under this Agreement will terminate if Energy believes that any information provided by the CLIENT, including the CLIENT email address, is no longer current or accurate, or if the CLIENT fails to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each service, or Energy establishes that the CLIENT has in any way abused Energy’s games and/or Services. Upon clear notification of such violation, the CLIENT agrees to cease accessing Services. The CLIENT agrees that Energy may terminate the CLIENT’s access to any or all Services, close the CLIENT’s open transactions, remove and discard any information or content with its Service due to the breach of the provision of this Agreement.

Sportsbook Policy and Services

9. SPORTSBOOK SERVICES

a. Placing Bets:

(I) When a bet is placed and accepted, the corresponding amount is charged against your Energy Account. The CLIENT must check that the bet instructions which he/she has submitted are correct before confirming the bet. It is not possible to cancel or change the bet, after the bet is confirmed. Energy reserves the right not to accept, or to only accept a part of any bet.

(II) Bets will be dealt with in the received order, in the case of several bets being submitted by a CLIENT.

(III) A number of bets may be treated as being a singular bet, when a customer sends multiple copies of the same bet. Energy reserves the right to void all bets where there may be evidence of collusion between two or more CLIENTS or where there is a suspicion that the Account is being used by multiple individuals.

(IV) The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the staked amount of the bet, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the Account. Energy reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.

(V) All prices and odds are subject to fluctuation. Any pre-match bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in-play bets).

b. Valid Bets:

(I) A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed under the “my bets” section.

(II) The CLIENT acknowledges that it is his/her responsibility to ensure a full comprehension and understanding, regarding the applicable regulations and the methods, rules and procedures of online gambling in general.

(III) Energy is not responsible for a bet not being placed for any reason, including but not limited to; computer malfunctions, failure of telecommunications Services or internet connectivity. Energy will not action bets that have been submitted to us, but not confirmed as described in clause (II) above.

(IV) The CLIENT shall not employ or make use of any system or artificial intelligence software including but not limited to hardware, software, or any other automated systems designed specifically to exploit our software. We will not honour any bets in which the CLIENT has employed or made use of such systems or artificial intelligence software.

c. Winnings:

(I) Winnings will be credited to the CLIENT’S Account following confirmation by our traders result by Energy.

(II) Energy shall not be responsible for any lost, late, illegible, incomplete, damaged, misdirected, or physical mail with regards to: requests, prize claims or entries sent by the CLIENT. Any request, prize claims or entry materials which we do receive shall become the property of Energy upon receipt and will not be returned to the CLIENT and therefore we advise to retain a copy of any such materials.

(III) The maximum payout for each bet / ticket to a CLIENT is £75.000,00 for any amount placed and for any type of bet, whether it be a single, multiple or a system bet. In the case of a system bet, for example: if the sum of the payout of any winning column exceeds the limit of £100,000.00, Energy will credit the CLIENT no more than £75.000,00 in total. If it turns out that a user (registered in any region) has opened several Accounts and has placed the same bet several times, contrary to these Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.

d. Betting and Sporting Rules:

(I) Betting Rules are processed and executed in ENGLISH. Energy reserves the right to translate the Terms & Conditions (including Sporting and Betting Rules) into other selected languages. The ENGLISH version of the Terms and conditions will always prevail, should it transpire that there is a discrepancy in the translated content of the Terms and Conditions, from the original ENGLISH content. This also applies to any game or text on the WEBSITE, as well as any information concerning bonus programs, marketing campaigns and other related issues.

(II) The rules and regulations are divided into General Rules and Special Rules dedicated for specific Sports. In specific situations special betting rules would apply to certain types of sports and betting markets. These special betting rules will in such cases have precedence over the general betting rules.

(III) In addition to these rules and regulations, other manually added Special Rules that are found under the Events and Markets on the WEBSITE shall be considered as part of these rules and regulations.

(IV) A CLIENT’s bet placement constitutes acceptance of the validity of the present version of Sportsbook Terms & Conditions.

e. General rules and arrangements regarding the placement, settlement and payout of bets:

(I) The CLIENT declares upon the placement of bets:

(II) Energy is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (i). Energy and Probe Investments are entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving knowledge of misrepresentations or confirming fraudulent betting to prevent the customer from all future betting, to close the betting Account and to pay out the remaining funds in the Account.

(III) The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central Energy server shall apply. This may be viewed on the Account. Any unilateral right to withdraw from the Agreement on the CLIENT’s part (cancellation of bets) following the conclusion of the Agreements is excluded. The CLIENT may correct or delete the betting slip until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, the CLIENT shall be obligated to fulfill the Agreement and waives any right to revocation or withdrawal from the Agreement. The CLIENT may only appeal placed bets in the case they are deemed incorrect or incomplete as per fault or failure of Energy.

(IV) There shall be no obligation on the part of Energy to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances, etc.. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.

(V) Energy reserves the right to void respective bets (including retroactively) if there is a suspicion or confirmation of manipulation or betting fraud. In legal terms this shall mean that the staked funds in the bets in question shall be credited back to the betting Account and the CLIENT shall be barred from future betting. The betting Account shall thereafter be closed and the remaining funds in the Account can be paid out.

Suspicion of manipulation or betting fraud is, in particular, deemed to be present if, one or more of the following criteria have been met:

(VI) No CLIENT is permitted to have more than one Sportsbook Account. Energy reserves the right to terminate duplicate Accounts. In such cases all relevant data will be transferred to the most active Account of the respective CLIENT. Energy reserves the right to revoke a CLIENT’s privilege if a customer has placed identical bets with the two/or more Accounts. This might lead to the confiscation of winnings and cancellation of all placed bets including already determined bets.

(VII) The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, Energy reserves the right to settle the funds after any investigations are completed. Disputed settlements or amounts credited for winnings regardless of the type must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the bet at Energy.

(VIII) It is the responsibility of the betting CLIENT to immediately report any amount credited to his Account by mistake. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such Energy has the right to revoke all mistakenly credited funds.

(IX) Energy reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide a fair and transparent service for the CLIENTS. An obvious error could be made as a result of human error or system related technical problems which might lead to incorrect information published on the WEBSITE. For example, an incorrectly displayed (reversed) handicap line, wrong Over/Under line, clearly wrong odds or an incorrect decimal place (25 instead of 2.5 for instance), wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors Probe Investments reserves the right to deem all affected bets invalid and refund all stakes. Additionally if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made or clearly incorrect considering the chance of the outcome occurring then Energy has the right to void all such bets.

(X) It is not permitted to place bets within the same coupon that has a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.

(XI) If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the Set or Race, etc.) will be declared invalid and refunded.

(XIl) The maximum stake of a bet depends on the amount Energy accepts at the time of bet is placed and may vary for each sport and individual CLIENT. If the bet is higher than the automatic acceptance level set out by Energy (such amount might be changed without prior notice) then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted regardless of how the request is made by the CLIENT. Energy reserves the right to decline any bet that is up for manual approval. Any such bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. Energy reserves the right to separately establish all betting limits for each individual CLIENT and bet.

(XIII) If, for some reason, a betting market or event is not covered by the rules and regulations including special rules placed on the betting market on the WEBSITE, Energy reserves the right to determine the outcome of each event on a case-by-case basis.

f. General Betting Rules. In the case of any disprepancy between the rules and regulations for example between Special Rules for specific sport and Specific Rules on the Event or Market, the following order of priority will be applied (in order of their importance):

(I) Specific Rules for the Event/Market (available next to the Event or Market on the WEBSITE)

(II) Special Rules for the Sport

(III) General Betting Rules

(IV) Terms and Conditions.

10. MISCONDUCT

a. CLIENT misconduct by a CLIENT is forbidden on the WEBSITE. A CLIENT’s behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, to a CLIENT:

(I) intentionally providing inaccurate or incomplete information;

(II) attempting to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;

(III) deliberately causing malfunctions or defects of the WEBSITE in order to undermine the integrity of the game;

(IV) setting up more than one account per person; or any other regulations set out in these Terms and Conditions is violated.

(V) using abusive or offensive language in email messages and/or during a live chat, makes matrimonial offers, pornographic references or sexual comments, sends spam, threatening messages, uses verbal abuse or slurs towards Energy and its employees. Any violation of this policy will result in the end of the conversation and suspension of player’s account for an indefinite period of time.

b. The CLIENT will not decompile or attempt to decompile the software on Energy’s WEBSITE or develop software that interferes with the Client-Server-Communication software used on its WEBSITE.

c. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which Energy believes allows a player to cheat or gives a player an unjust advantage while wagering on the WEBSITE. Energy reserves the right to take action in order to detect and prevent the use of such software by Players. Energy reserves the right to freeze a relevant Player’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the Player from using the Services of Energy, should Energy identify or suspect beyond reasonable doubt the use of such prohibited programs.

d. In the event of misconduct by a CLIENT, Energy is entitled to immediately terminate the Agreement with the CLIENT and exclude him from further use of the WEBSITE. Furthermore, Energy is entitled to interrupt and terminate on-going game activity, and the CLIENT’s account with or without prior notice and to retain winnings achieved through misconduct until clarification of the situation is reached.

11. ACCOUNT CANCELLATION

a. Energy reserves the right to cancel the Services, and/or refuse to distribute winnings to anyone for any legitimate reason including, but not limited to:

b. Energy prohibits CLIENT collusion and takes measures to prohibit use of devices, such as robots, that distort normal game play.

c. Energy reserves the right to terminate events or games without prior notice, whenever it deems necessary and / or due to errors in the software or games, which cause games to malfunction or work incorrectly.

12. ABORTED OR INTERRUPTED GAMES

a. In the event that any information is incorrectly published on the WEBSITE, Energy will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be amended accordingly.

b. In the event of a malfunctioned game for any reason whatsoever, all players’ transactions are always accurately logged on our systems, therefore, we always have access to gameplay logs. Kindly contact customer care team for any related queries via email on support@energycasino.com.

c. Energy reserve the right to correct or declare results void with hindsight, if the result of the game was caused by a technical default, fraudulent behaviour of a CLIENT or through a fake wager. Energy reserves the right to recall any payment made in error.

13. CASH GAMING MODE (“GAMES FOR MONEY”)

a. Each eligible CLIENT (refer to Section – 3. Membership Eligibility) can play games using cash, after opening an account and successfully depositing funds to Player’s account.

b. Participation in the Cash Games with real stakes requires the CLIENT to deposit cash to his gaming account as described below.

14. TEST GAMING MODE (“GAMES FOR FUN”)

a. After an account is established and the CLIENT is able to successfully log into his gaming account with Energy, a certain amount (as defined by Energy) of virtual Fun Money is credited to the Player’s account. This allows the CLIENT to test the games on the WEBSITE.

b. There is no claim, substitution or conversion for virtual Fun Money, should the CLIENT win. .

c. Withdrawal of this credit or transferring the Fun Money as real money is not possible.

d. The credit of virtual Fun Money is recharged automatically every day and cannot be purchased by the CLIENT with cash.

15. DEPOSITS

a. CLIENT accounts can be funded (by transfer of money to Energy’s account) by utilising a number of available deposit methods. Further information about deposit methods can be found in the Deposit section of the WEBSITE.

b. All payments into the Account must be from a payment source where the CLIENT is the primary account holder.

c. Energy does not guarantee that all methods of payment are available at all times, but will do its utmost to provide customers with continuous service.

d. Energy reserves the right to impose certain conditions on the use of particular payment methods, in such cases, but not limited to; if enforced by payment providers requirements, or regulatory requirements in connection with the Social Responsibility Code of the license, or if connected to the suspicious activity of a particular player. Energy also has the right to change the payment methods available, but only if such payment method is discontinued by the legal contract binding Energy and the 3rd party payment provider in question.

e. Self-deposit limits can be set by the player in the ‘Responsible Gaming’ section.

f. The minimum deposit amount per transaction is no less than £10 (or currency equivalent). The maximum deposit amount is determined by the various payment methods available on the WEBSITE.

g. As per applicable laws and regulatory requirements, Energy is required to verify the CLIENT’s details: – name, address and date of birth – before the CLIENT is able to gamble. In order to match details, Energy uses information supplied by the 3rd party electronic provider. In cases where the data cannot be matched, Energy will not allow the customer to gamble unless the account is fully verified by the finance department. Energy reserves the right to request further information and documentation to conduct the manual checks.

h. The following documentation shall be accepted to confirm the CLIENT’s identity (Driving License, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the CLIENT’S place of residence (proof of address – POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds with data on the documentation.

16. ADDITIONAL VERIFICATION CHECKS

a. Energy reserves the right to request additional information and documentation from any client, if such evidence is required to fulfil other legal obligations. From a compliance perspective further documentation may be necessary later in the relationship. For instance, Energy may request additional documentation in the following circumstances:

  1. Via analysis of the account, there is significant suspicion of possible money laundering (high risk triggers or patterns can be identified)
  2. There is an evident connection that enables Energy to connect multiple accounts to the CLIENT (called multi accounting or bonus abuse) or to link CLIENTS to accounts that had previously self-excluded. This could be established via measures such as similar address, same IP or other connections observed through data supplied by the 3rd party organisations that Energy cooperates with)
  3. There is a strong suspicion of Fraud or fraudulent activity such as suspicious deposit pattern, frequency and/or highly unusual pattern of play, breaching of closed loop policy or where the customer used 3rd party payment method

b. Please be advised that Energy will always request further documentation on a risk-sensitive basis. This approach remains in line with published guidance on money laundering that Energy is fully committed to.

c. As part of the additional verification process, Energy reserves the right to request the following information:

1) An image of both sides of the debit card used to deposit, in case a deposit comes from a non 3D secure scheme (additional fraud prevention system processing) or if a customer is processing large or multiple transactions. In order to reflect the best security practices, the CLIENT will always be asked to hide the CVV number and wipe out certain card numbers. In all circumstances the card copy will only be accepted if the back is accurately signed. In a small number of cases we might require additional proof of residence or transaction in PDF format;

2) A copy of a bank statement for the account that will be used to withdraw winnings to, in case they were originated from a non-deposit bonus;

3) A proof of a particular, or number of deposits that may seem of high risk in relation to money laundering;

4) A declaration that will confirm CLIENT’S Source of Wealth (SOW)

5) A proof of Source of Funds (SOF) that may be in the form of:

i) Proof of earnings: Payslip/Director remuneration/Dividends/Pension

ii) A bank statement/savings account that clearly shows consistent incoming values from an identifiable source

iii) A Trust deed clearly showing a consistent entitlement to funds

iiii) Dated proof of an award/payment made to the CLIENT from 3rd parties

Other clear evidence that would support “affordability” in relation to CLIENT’s business with Energy.

17. WITHDRAWALS

a. Information relating to withdrawal methods is included in the Withdrawal section of the WEBSITE.

b. A request for withdrawal cannot be made while the CLIENT is involved in an ongoing gaming session.

c. The CLIENT may withdraw any withdrawable funds from account at any time. ‘Withdrawable funds’ means all winnings from wagers made with your deposits, and excludes any funds that are subject to a restriction (including wagering restrictions or other promotional play restrictions). The right to withdraw these funds is subject to our regulatory obligations being fulfilled (including source of funds and additional verification checks).

d. Withdrawals can only be paid-out to the same account and payment method from which the CLIENT’s deposits were originated. In such cases where a payment method cannot be used for a withdrawal (for instance paysafecard), the CLIENT’S withdrawal must be paid to their bank account. By following a “closed-loop” policy (ensuring that pay-outs are made back to the same method as the inbound funds originated) Energy complies with “The Fourth EU Anti-Money Laundering Directive.” However, there are some occasions where this closed-loop system is impossible to enforce. Whilst ensuring compliance with the “The Fourth EU Anti-Money Laundering Directive,” Energy is also obligated to ensure our CLIENTS’ needs are served. Furthermore, on occasion, technical and /or policy reasons beyond our control may dictate that some pay-outs cannot be made in this fashion. In these cases Energy endeavours, via required measures and beyond, to verify an alternative account owned by the individual CLIENT. The finance department of Energy makes the final decision as to whether a payment outside of the “closed-loop” policy will be performed.

e. Once a withdrawal request is submitted it can take Energy up to three (3) business days to process the request. However, Energy strives to process withdrawal requests immediately.

f. Withdrawals of winnings, or parts thereof, will be paid out upon request of the CLIENT. Please note that only the first withdrawal each week is free of charge. A second – and every subsequent – withdrawal in the same week costs a fixed fee of €5 (or equivalent in other currencies). The minimum withdrawal amount per transaction is £20 (or equivalent in other currencies); the exception being a request for account closure by the CLIENT, where the balance is less than £20, in such circumstances, the CLIENT has the right to withdraw the full balance.

g. Energy attaches great importance to the security of your funds, therefore the maximum withdrawal amount per day (24 hours) is £5,000. This does not apply to progressive jackpots. To protect CLIENT’s funds from unauthorized outflow, all withdrawals above £5,000 per day will be subject to additional checks to verify the person requesting the withdrawal.

h. Please be informed that there is a three percent (3%) administrative charge to cover the payment provider fee, which will be applied for withdrawal requests referring to amounts deposited with Energy that have not been used at least once for playing casino games or sports bets. Such pay-outs have to be assessed and confirmed by the finance department before being approved.

18. PROTECTION OF CLIENT’S FUNDS

Energy is required to inform customers about how funds are being held on their accounts, and the extent to which such funds are protected in the event of insolvency. In accordance with the Gambling Commission’s rating system, Energy offers not protected segregation in relation to the funds held on player accounts. This means that a customer’s funds are kept in accounts separate from business accounts but would form a part of the assets of the business, in the event of insolvency. For more information about how funds are protected please refer to the Gambling Commission WEBSITE: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx.

19. BONUS POLICY

a. Energy may, from time to time, offer our players bonuses, which will be credited by Energy into their accounts. Bonuses being offered and their details of crediting will be available in the Bonus / Promotions section on the WEBSITE. The Bonus amount is determined by Energy and CLIENTS have no general entitlement to receive Bonus.

b. Each individual promotion will come with its own set of specific relevant terms and conditions (the “Significant Terms”) in addition to Standard Bonus Terms and Conditions , the CLIENT should therefore read ‘Standard Promo Terms’ in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably) they wish to enter. Please always refer to our Standard Bonus Terms and Conditions (where applicable) for information on promotions, bonuses and offers.

20. LIMITED LIABILITY

a. The games and Services offered on the WEBSITE are only available to CLIENTS within the scope of the current state of technology used. Energy provides no guarantee for the uninterrupted availability or the serviceability of the Services and games offered.

b. Energy endeavours to provide steady Services on the WEBSITE. However, Energy assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of, the WEBSITE or Services.

c. Energy is not responsible for any issues or technical malfunction of any telephone network or lines, online computer systems, servers or providers, hardware, software, failure due to technical or internet bandwidth problems or on any of it’s WEBSITES or Services.

d. Energy accepts no liability for any interruption of games or WEBSITE downtime. It is not liable for any errors contained in any game, nor is it Energy’s duty to correct them – Energy is not liable for any damage caused as a result. Furthermore, Energy assumes no liability for the existence of or damage caused by viruses or other damaging components on the WEBSITE or the corresponding server, which could lead to damage to the computer hardware and/or software of the User. For the avoidance of doubt, all winnings from bets, stakes or wagers placed on any games which contains an error shall be voided and Energy shall only be responsible to return the respective bet, stake or wager placed back to the CLIENT.

e. Energy is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, Energy reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of Players, wagers etc.) In cases of such mistakes occuring due to errors or software issues, causing a game interruption or malfunction, the game will be deemed void and the wagered amount will be refunded to the CLIENT. Energy also reserves the right to limit/refuse bets, whenever it deems this to be necessary due to any errors, software malfunctions or similar circumstances.

f. To the maximum extent permitted by the applicable law, under no circumstances shall Energy be responsible for any loss or damage resulting from the use of the WEBSITE or Services, from any content posted on or through the WEBSITE or Services, or from the conduct of any users of the WEBSITE or Services, whether online or offline.

g. Under no circumstance shall Energy or any of its directors or employees be liable to the CLIENT for any damages whatsoever, including and without limitation to indirect, incidental or any type of consequential damages, which may arise from, or in connection with a CLIENTS’ use of the WEBSITE or Services, including but not limited to the quality, accuracy or utility of the information provided.

h. Energy is not liable for damages of any kind that are caused by the undue use of the account by the Player or third parties.

i. Energy is not liable for the loss of winnings caused by interrupted games.

j. Energy shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Internet WEBSITE or its content, including and without limitation to any delays or interruptions in operation or transmission, communications line failure, any person’s use or misuse of the Internet WEBSITE or its content, or any errors or omissions in the content.

k. In case of infringement of the Terms and Conditions of the WEBSITE by the User, the User shall indemnify Energy for any claims by third parties and bear any losses, costs or damages resulting thereof.

l. Energy shall not be held responsible for any typing, technical or human error in the operation of the products offered by Energy or in the operation of the Services. In the event of any error, Energy reserves the right to either void any affected bets or to correct the error. Where a correction by Energy changes the terms of a bet, you will be given an opportunity to accept the revised terms prior to the bet being deemed valid.

m. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and under no circumstances shall Energy’s cumulative liability to the CLIENT exceed the amount of money the CLIENT transferred or deposited in to the CLIENT’s account on the WEBSITE in relation to the transaction giving rise to such liability.

21. ANTI-MONEY LAUNDERING PROCEDURES

a. All licence providers based in Europe are subject to the European Union’s Fourth AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.

b. No person shall abuse this WEBSITE for the purpose of money laundering. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures, therefore all transactions regardless of the amount must remain under constant monitoring.

c. Energy reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, CLIENTS who do not accept or conform to the following AML requirements and policies and to deny acceptance of any transactions from CLIENTS who do not respect and adhere to the following AML requirements:

(I) Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating debit card or account on record;

(II) When a CLIENT funds an account by means of debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;

(III) Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;

(IV) Energy may request a CLIENT to provide additional proof of identity or proof of Source of Funds as it deems necessary under the subject of closer scrutiny for regular players or in the case of the level of risk that the business is exposed to is classified as high. Energy may suspend the account until such proof has been provided and accepted as per regulatory standards;

For more information on what might be required to complete enhanced due diligence process please refer to: https://energycasino.com/en/Promotions/Terms-and-conditions/know-your-customer-source-of-funds-checks

(V) All transactions are screened to prevent any money laundering activity.

c. Any suspicious or fraudulent transactions may be reported further to the relevant authorities, including but not limited to the National Crime Agency (NCA).

22. INTELLECTUAL PROPERTY

a. All content, trademarks, service marks, trade names, logos and icons are the property of Energy and are protected by copyright laws and international treaties and provisions.

b. The CLIENT agrees not to delete any copyright notices or other indications of protected intellectual property rights from materials that the CLIENT receives from Energy or Energy’s WEBSITES. The CLIENT will not obtain any intellectual property rights in, or any right or license to use such materials or the WEBSITES, other than as set out in this Agreement.

c. The CLIENT agrees not to resell marketing materials provided to them by Energy or permit secured access of the WEBSITE to others, and not to copy any materials appearing on the WEBSITE for resale or for any other purpose to others without the prior written consent of Energy. The same rule applies to all users of the WEBSITE and is not limited to the Account holders only.

d. Images displayed on the WEBSITE are either the property of Energy or are used with the owner’s permission. The CLIENT agrees not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of Energy.

23. INDEMNIFICATION

The CLIENT agrees to indemnify Energy and its officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including and without limitation to reasonable attorney’s fees and costs, arising out of or in any way connected with:

I. A CLIENT’s access to or use of the WEBSITE or Services;

II. A CLIENT’s violation of any of the terms of this Agreement; or

III. A CLIENT’s breach of any applicable laws or regulations.

24. TERM AND TERMINATION

a. The term of the Agreement shall be for an indefinite period of time. Should the CLIENT wish to terminate this Agreement at any time, he/she may do so by sending an email notification to Energy. The CLIENT shall not be able to carry any new transactions, as of the termination date.

b. The CLIENT may only terminate the agreement with Energy by providing written notice to the customer support email at support@energycasino.com.

25. DATA PROCESSING

Prior and during the CLIENT’s use of Services, it will be necessary for Energy to collect and process the CLIENT’s personal data. All information pertaining to how Energy collects, processes, secures and shares personal data can be found in the Energy Privacy Policy.

26. RESPONSIBLE GAMING

a. Gambling whilst under the age of 18 is a criminal offense and Energy takes the responsibility of preventing access by under 18s very seriously. Energy may supply the information given by the CLIENT during registration to authorised credit reference agencies, 3rd party identity verification services and/or fraud prevention agencies to confirm the CLIENT’S identity. Such information will be processed in accordance with our Privacy Policy. Electronic age verification checks are carried out and whilst Energy aims to make the process as seamless and unobtrusive as possible, it is possible that further information will have to be obtained directly from the CLIENT. Once identity checks are positively conducted the CLIENT will be allowed to gamble.

b. Energy is committed to ensuring that its CLIENTS gamble in a responsible manner, while acknowledging that gambling can be addictive to some and affect their lives negatively. In view of this, Energy offers various measures to promote responsible gambling practices.

Such measures include: setting limits on deposits, wagers and session times as well as the possibility to self-exclude for both a definite and/or an indefinite period of time. These can be set by the CLIENT through the Website by entering the Responsible Gaming page and/or by sending an email to the Energy customer care team.

c. The CLIENT is able to lock their Account for a defined or undefined period of time when he/she no longer wishes to gamble, play or stake.

d. Energy offers CLIENTS a “time-out” facility for the following durations: 24 hours, one week, one month or another period the CLIENT may reasonably request, up to a maximum of 6 weeks.

e. Energy further allows the CLIENT to self-exclude themselves from their account for a duration of not less than 6 months, and not more than 12 months. This period may, on request, be extended for one or more further periods of at least 6 months each. Once this change has been made to an account for a set period, it will not be possible for the account to be re-opened for any reason before the set period has expired. During the period of self-exclusion, Energy will apply additional measurements in order to prevent the CLIENT from registering new accounts.

f. At the end of this period chosen by the CLIENT, the self-exclusion remains in place if no specific action is taken by the CLIENT to gamble again.

g. By accepting our terms and conditions, the CLIENT acknowledges and confirms that they are not already excluded from Energy’s Services. Therefore, no deposits, losses or winnings will be owed/refunded to a CLIENT if they are associated with a fraudulently created additional/duplicate account. To fully investigate such cases Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation, such as ID in hand and phone/voice verification.

h. A cooling off period of 24 hours will be put into effect, should a CLIENT request the raising or removal of limitations or request restrictions of the Account to be made undone. Requests for lower limits or requests for a renewal of the period of exclusion will be actioned immediately.

i. Upon entry into self-exclusion, Energy will automatically refund the remaining account balance.

j. In the case of account closure, the balance will be frozen unless otherwise requested by the CLIENT. Such refunds will incur a 1.35 GBP administrative fee. In addition, all active promotions will be voided.

k. The CLIENT will be removed from any direct marketing lists Energy holds, within two days of a self-exclusion.

l. Any still outstanding bets (where the result is not yet known) at the time of requesting a self-exclusion, will result in the corresponding sums being paid to the CLIENT, after the event has been settled, should the bets result in a win.

m. During the self-exclusion period, every effort will be applied to prevent the CLIENT from creating a duplicate account and any account detected with a clear link to an account under self-exclusion will be closed upon detection and any remaining unused balances will be returned to the original depositing source.

n. If the CLIENT is considering self-exclusion, they may wish to register with GAMSTOP. GAMSTOP is a free service that enables the CLIENT to self-exclude from all online Gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

o. Energy will not be held responsible for GAMSTOP registration issues such as, but not limited to, a personal details mismatch. The CLIENT must contact Gamstop directly in order to resolve such issues at www.gamstop.co.uk.

p. Energy operates solely on the basis of the information that the CLIENT has provided upon registration, and, therefore, we as an operator are not responsible for any inconsistencies arising from the customer’s side.

q. The Responsible Gaming page also contains links to external entities and information which can help in cases of addictive gambling. If the CLIENT believes that they might be addicted to gambling, we encourage them to seek help through these areas of our Website and also contact us via email.

r. By entering and playing on our WEBSITE, the CLIENT acknowledges that playing games of chance through the use of the Energy Services and/or the software they are under the risk of losing money. It is the CLIENT’S sole responsibility to assume the account losses suffered through the Player’s Account.

s. Energy reserves the right to impose limitations or block any CLIENT’S accounts if suspicions of gambling problems are identified.

t. Please note, an ‘idle time’ is reached after 40 minutes of inactivity, at which point a CLIENT will be logged out automatically. It is the responsibility of individual CLIENTS to maintain the security of their accounts by making sure that no one else has access to their passwords or login details. We recommend that clients do not leave themselves logged in if their device can be potentially accessed by others, especially minors or those with known gambling problems.

u. In the case of protecting vital interests of those affected by problem gambling, who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, Energy reserves the right to contact the relevant local authorities to seek immediate action.

v. Please be advised that all sensitive data related to problem gambling or exclusions have to be collected and kept on record to carry out our statutory functions related to affected individuals. Thus, in such cases where a CLIENTS’ well-being is at stake, Energy will take all possible steps to maintain full compliance with the Social Responsibility Code, which could in some cases override GDPR where necessary. Energy reserves the right to impose account limitations or account closure should there be any gambling issue recognised in a CLIENTS’ behaviour.

27. COMPLAINTS

Energy is committed to provide the best quality of support for our players.

One of the ways in which Energy can continue to improve its Services is by listening and responding to the views of CLIENTS and, in particular, by responding positively to complaints. However, admittedly reaching a unanimous outcome in all cases may not always possible.

If a Client wishes to make a complaint or feels that their case might need further escalation, they should contact the Energy customer support service by email at support@energycasino.com. Energy customer care representatives shall acknowledge the receipt of the complaint to the Client within a maximum period of 3 working days.

Energy’s agents are also available on live chat or via phone, as Energy strives to ensure that making a complaint is as accessible as possible. The ‘Help’ section on the WEBSITE is there to assist the CLIENT in selecting the most appropriate communication channel to reach our customer support.

Energy will also accept any complaints received via 3rd party intermediaries/support tools such as the Resolver web tool, however, please be advised that any complaints raised via social media will not be considered as an official complaint.

Please be advised that in order for us to take action on a complaint in the shortest time frame possible, it must contain clear and concise information about the Client’s identity (name, surname, username, registered email and residential address), as well as all relevant details about the case (the name of the game, any available screen-shots the time and date of the incident with a clear explanation).

The customer support managers (and other managers, if necessary) assigned to the escalated case will commit their best efforts to promptly resolve a reported matter internally. The whole process should take no more than 8 weeks to be assessed and responded to. However, please note that when the client fails to respond to any reasonable requests for additional information within 7 days, this may bring the procedure to a halt until a response is received from the Client. The procedure will be resumed from the same point as it was halted as soon as the Client responds to such a request. An informal approach is appropriate when it can be achieved but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure will be followed.

Energy strives to ensure that all Clients are informed of any final decision through a letter of deadlock. However, if a Client is dissatisfied with said final decision or if a resolution has not been acheived to their satisfaction within eight weeks of Energy receiving their complaint, then information will be provided about the necessary steps to take an official complaint to a registered Alternative Dispute Resolution Body, also known as an ‘ADR’. An ‘ADR’ is an independent third party, which mediates disputes and assess all of the facts and information provided by both parties and thereafter issues an impartial decision on the matter. The Independent Betting Adjudication Service (IBAS) is the approved entity for complaints relating to Energy for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015. The full listing of all approved ADR’s by the Gambling Commission is available at: https://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/ADR/Approved-ADR-providers.aspx.

Clients are advised to visit their WEBSITE http://www.ibas-uk.com and submit an adjudication form. Submission of an adjudication form will lead to the ADR contacting us to release necessary information about the case within a deadline of 10 working days to submit a full explanation regarding the final decision previously made by Energy.

IBAS can be contacted at:

Telephone: +44 (0)20 7347 5883

Website: http://www.ibas-uk.com

Email: adjudication@ibas-uk.co.uk

Please note that IBAS will only adjudicate on a dispute if:

Complaints can also be channelled to IBAS through the use of The European Commission’s ODR platform: http://ec.europa.eu/odr Furthermore, please be advised that any Client has the right to bring proceedings against an operator to any court of competent jurisdiction. If there is any concern that the CLIENT would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help. Terms and Conditions of Use of the Services of Energy under the UK Gambling Commission licence. Version 2.8, Last Updated 20.11.2019

Standard and Welcome Bonus Policies

Standard Bonus Terms and Conditions – Casino

EnergyCasino currently offers 3 different type of bonuses:

– EnergySpins Bonus

– Deposit bonus

– No Deposit Bonus

The promotional email or landing page is your main point of reference and an integral part of these terms and conditions. Please quote the promotional message subject when contacting our support.

ENERGYSPINS:

  1. Customers with active bonus funds in their accounts, from another offer, will be unable to activate any other bonuses.
  2. Any winnings resulting from EnergySpins on NetEnt™ games will be added directly to a player’s account as NetEnt™ Bonus funds. Such funds are only valid on NetEnt™ games.
  3. Any winnings resulting from EnergySpins on BF Games™ will be added directly to a player’s account as BF Games™ Bonus funds. Such funds are only valid on BF Games™.
  4. Unless specified otherwise, EnergySpins expire after 7 days, and bonus funds are subject to a 35x wagering requirement and are valid for 3 days.
  5. Wagers made on all Table Games and Video Poker do not apply for the purposes of this bonus.
  6. Winnings and withdrawals from EnergySpins are subject to a £100 cap.
  7. Currency conversions for bonuses are calculated as per the following example: 10 EUR, 10 GBP, 10 USD, 10 CAD, 10 NZD, 50 PLN, 50 BRL, 100 NOK, 800 RUB, 800 INR, 3000 HUF.
  8. All promotions are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
  9. Please note that any deposit bonus or no-deposit bonus can be claimed once per person, household, family, residential address, email address, debit card number, IP address, device or shared computer environment (please note that if you are using a shared computer, such as in the workplace, public library or Internet cafe, only one use per computer and/or IP address will be eligible to receive the bonus, prize, cashback etc). Winnings will be paid out in such cases where Energy decides that one or more bonuses were claimed as a result of genuine error or connectivity issue that seems incidental and is not being considered as fraudulent.
  10. The CLIENT upholds not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Energy may offer. Energy has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of the service and/or other suspicious activity, and reserves the right to block and remove bonuses as well as any associated winnings from accounts deemed suspect of being involved in such activities or behaviours. (Links with access to promotions will be restricted or removed from such accounts) NOTE that in such circumstances, Energy shall be under no obligation to refund any funds that may be on the standing balance, other than the originally deposited amounts.
  11. ‘Bonus Abuse’ is defined as, but is not limited to, any one of the following types of activity:
    • a.The use of VPN, proxy or other services and techniques, for the purposes of deliberately obscuring, hiding or changing IP addresses in order to fraudulently take advantage of promotional offers;
    • b.Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error, or failure including, but not limited to, in respect to any game provided
    • c.Using multiple accounts to claim a bonus or any other promotional offer more than once;
    • d.Working in a syndicate with other players to abuse promotions, deliberately cheat or other exploitative behaviour
  12. Energy’s management reserves the right to deny or limit bonuses and offers to any CLIENTS, in circumstances that include, but are not limited to: problem gambling, Bonus Abuse and any other technical exploitation of the system.
  13. Energy reserves the right to review transaction records for any reason that may be required, as per our license obligations. If, as the result of such a review, it is concluded that an individual customer or a group of customers are practising strategies which Energy deem to be collusion, unlawful or improper activity, or fraudulent practice, Energy reserves the right to revoke the entitlement of such customers to enter the Promotion and will void any related prize, free bet, bonus or other award. Therefore, please note that in certain cases some of our promotions may not always be visible or available to all CLIENTS. If for any reason mentioned above the CLIENT is unable to view the promotion content, this will subsequently mean that his/her participation in such promotion is restricted.
  14. The above conditions are additional to the General Terms and Conditions of Energy. Energy reserves the right to change the Standard Bonus Terms and Conditions and/or discontinue or withdraw any promotion, due to unforeseen circumstances (e.g. force majeure, connectivity issues, changes in law). Energy will strive to give as advanced prior notice as possible to players in such events. If you find any addendum unacceptable, you should cease using the site, participating in the promotion and/or close your account. Continuation of use after the date on which the changes to the terms come into effect, will be deemed as acceptance of the updated terms.
  15. Should you find Energy’s decision unsatisfactory, you can seek an alternate dispute arbitration, whose decision will be deemed final.
  16. In case of any discrepancy between the Terms & Conditions specified in any given promotional campaign and those in Standard Bonus Terms and Conditions, the former shall prevail.
  17. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. In case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
  18. General terms and conditions apply.

DEPOSIT BONUS:

  1. Customers with active bonus funds in their accounts, from another offer, will be unable to activate any other bonuses.
  2. To receive the bonus, you must make a real money deposit and select the bonus under your preferred deposit method.
  3. Once the deposit has been confirmed you will receive the bonus funds immediately.
  4. To decline the Energy Deposit Bonus, the ‘No Bonus’ option must be selected on the deposit form.
  5. All casino deposit bonuses, if not otherwise stated, are subject to a 35 times wagering requirement. In order to redeem your deposit bonus, you must wager the bonus and deposited amount, constituting the Mixed Funds.
  6. We offer you an option to forfeit your bonus. All you need to do is go to “My account” and click on “Cancel bonus” which is available in right section of website. Players can forfeit a bonus and withdraw their cash balance at any time. Any winnings from the Mixed Funds are proportional to the share of the stake from cash and bonus balance. Players can check these balances in My Account tab.
  7. EnergyBet and EnergyCasino bonuses are considered separate bonuses. EnergyBet bonuses cannot be used at EnergyCasino and vice versa.
  8. Failure of wagering the bonus within the specified days will result in forfeit of the bonus and eventual winnings.
  9. Wagers made on all Table Games, Video Poker, and the following games (desktop and mobile versions) do not apply for the purposes of this offer: Koi Princess, Blood Suckers, Lucky Angler, The Wish Master, Devil’s Delight, Dead or Alive, Simsalabim, Victorious, Forsaken Kingdom, Castle Builder, Castle Builder II, Ladies Nite, Stardust, Peek-A-Boo, Tower Quest, EggOMatic, Zombie Hoard, Eye of the Kraken, Jack Hammer 2, Jackpot 6000, Pearls of India, Sea Hunter, Wild Turkey, Dead or Alive 2, Jurassic Park, Jack Hammer, Sails of Gold, Le Kaffee Bar, Magic of Sahara.
  10. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. The maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than £5 until the wagering requirements have been met. Bets of larger amounts until bonus is fully wagered will not be accepted. Should the Energy deem that irregular game play has occurred, the Energy reserves the right to withhold any withdrawals and/or confiscate all winnings.
  11. Currency conversions for bonuses are calculated as per the following example: 10 EUR, 10 GBP, 10 USD, 10 CAD, 10 NZD, 50 PLN, 50 BRL, 100 NOK, 800 RUB, 800 INR, 3000 HUF.
  12. All promotions are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
  13. Please note that any deposit bonus or no-deposit bonus can be claimed once per person, household, family, residential address, email address, debit card number, IP address, device or shared computer environment (please note that if you are using a shared computer, such as in the workplace, public library or Internet cafe, only one use per computer and/or IP address will be eligible to receive the bonus, prize, cashback etc). Winnings will be paid out in such cases where Energy decides that one or more bonuses were claimed as a result of genuine error or connectivity issue that seems incidental and is not being considered as fraudulent.
  14. The CLIENT upholds not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Energy may offer. Energy has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of the service and/or other suspicious activity, and reserves the right to block and remove bonuses as well as any associated winnings from accounts deemed suspect of being involved in such activities or behaviours. (Links with access to promotions will be restricted or removed from such accounts) NOTE that in such circumstances, Energy shall be under no obligation to refund any funds that may be on the standing balance, other than the originally deposited amounts.
  15. ‘Bonus Abuse’ is defined as, but is not limited to, any one of the following types of activity:
    • a. The use of VPN, proxy or other services and techniques, for the purposes of deliberately obscuring, hiding or changing IP addresses in order to fraudulently take advantage of promotional offers;
    • b. Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error, or failure including, but not limited to, in respect to any game provided;
    • c. Using multiple accounts to claim a bonus or any other promotional offer more than once;
    • d. Working in a syndicate with other players to abuse promotions, deliberately cheat or other exploitative behaviour;
  16. Energy’s management reserves the right to deny or limit bonuses and offers to any CLIENTS, in circumstances that include, but are not limited to: problem gambling, Bonus Abuse and any other technical exploitation of the system.
  17. Energy reserves the right to review transaction records for any reason that may be required, as per our license obligations. If, as the result of such a review, it is concluded that an individual customer or a group of customers are practising strategies which Energy deem to be collusion, unlawful or improper activity, or fraudulent practice, Energy reserves the right to revoke the entitlement of such customers to enter the Promotion and will void any related prize, free bet, bonus or other award. Therefore, please note that in certain cases some of our promotions may not always be visible or available to all CLIENTS. If for any reason mentioned above the CLIENT is unable to view the promotion content, this will subsequently mean that his/her participation in such promotion is restricted.
  18. The above conditions are additional to the General Terms and Conditions of Energy. Energy reserves the right to change the Standard Bonus Terms and Conditions and/or discontinue or withdraw any promotion, due to unforeseen circumstances (e.g. force majeure, connectivity issues, changes in law). Energy will strive to give as advanced prior notice as possible to players in such events. If you find any addendum unacceptable, you should cease using the site, participating in the promotion and/or close your account. Continuation of use after the date on which the changes to the terms come into effect, will be deemed as acceptance of the updated terms.
  19. Should you find Energy’s decision unsatisfactory, you can seek an alternate dispute arbitration, whose decision will be deemed final.
  20. In case of any discrepancy between the Terms & Conditions specified in any given promotional campaign and those in Standard Bonus Terms and Conditions, the former shall prevail.
  21. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. In case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
  22. General terms and conditions apply.

NO DEPOSIT BONUS:

  1. Customers with active bonus funds in their accounts, from another offer, will be unable to activate any other bonuses.
  2. Wagering requirements only apply to bets placed with bonus funds.
  3. Failure of wagering the bonus within the specified days will result in forfeit of the bonus and eventual winnings.
  4. Wagers made on all Table Games, Video Poker, and the following games (desktop and mobile versions) do not apply for the purposes of this offer: Koi Princess, Blood Suckers, Lucky Angler, The Wish Master, Devil’s Delight, Dead or Alive, Simsalabim, Victorious, Forsaken Kingdom, Castle Builder, Castle Builder II, Ladies Nite, Stardust, Peek-A-Boo, Tower Quest, EggOMatic, Zombie Hoard, Eye of the Kraken, Jack Hammer 2, Jackpot 6000, Pearls of India, Sea Hunter, Wild Turkey, Dead or Alive 2, Jurassic Park, Jack Hammer, Sails of Gold, Le Kaffee Bar, Magic of Sahara.
  5. The maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than £5 until the wagering requirements have been met.
  6. Wager requirement for No Deposit Bonus: 30x.
  7. EnergyBet and EnergyCasino bonuses are considered separate bonuses. EnergyBet bonuses cannot be used at EnergyCasino and vice versa.
  8. We offer you an option to forfeit your bonuses. All you need to do is go to “My account” and click on “Cancel bonus” which is available in right section of website. However please be aware that if you forfeit a bonus before completing any required wagering, the bonus along with any additional accumulated winnings will be removed.
  9. Any decisions made by our Customer Support representatives, with regards to goodwill offers, are deemed final and may not be reversed (though please remember that we always try to find a solution that will be mutually beneficial).
  10. Winnings and withdrawals from no deposit bonus funds are subject to a £100 cap.
  11. Currency conversions for bonuses are calculated as per the following example: 10 EUR, 10 GBP, 10 USD, 10 CAD, 10 NZD, 50 PLN, 50 BRL, 100 NOK, 800 RUB, 800 INR, 3000 HUF.
  12. All promotions are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
  13. Please note that any deposit bonus or no-deposit bonus can be claimed once per person, household, family, residential address, email address, debit card number, IP address, device or shared computer environment (please note that if you are using a shared computer, such as in the workplace, public library or Internet cafe, only one use per computer and/or IP address will be eligible to receive the bonus, prize, cashback etc). Winnings will be paid out in such cases where Energy decides that one or more bonuses were claimed as a result of genuine error or connectivity issue that seems incidental and is not being considered as fraudulent.
  14. The CLIENT upholds not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Energy may offer. Energy has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of the service and/or other suspicious activity, and reserves the right to block and remove bonuses as well as any associated winnings from accounts deemed suspect of being involved in such activities or behaviours. (Links with access to promotions will be restricted or removed from such accounts) NOTE that in such circumstances, Energy shall be under no obligation to refund any funds that may be on the standing balance, other than the originally deposited amounts.
  15. ‘Bonus Abuse’ is defined as, but is not limited to, any one of the following types of activity:
    • a. The use of VPN, proxy or other services and techniques, for the purposes of deliberately obscuring, hiding or changing IP addresses in order to fraudulently take advantage of promotional offers;
    • b. Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error, or failure including, but not limited to, in respect to any game provided;
    • c. Using multiple accounts to claim a bonus or any other promotional offer more than once;
    • d. Working in a syndicate with other players to abuse promotions, deliberately cheat or other exploitative behaviour;
  16. Energy’s management reserves the right to deny or limit bonuses and offers to any CLIENTS, in circumstances that include, but are not limited to: problem gambling, Bonus Abuse and any other technical exploitation of the system.
  17. Energy reserves the right to review transaction records for any reason that may be required, as per our license obligations. If, as the result of such a review, it is concluded that an individual customer or a group of customers are practising strategies which Energy deem to be collusion, unlawful or improper activity, or fraudulent practice, Energy reserves the right to revoke the entitlement of such customers to enter the Promotion and will void any related prize, free bet, bonus or other award. Therefore, please note that in certain cases some of our promotions may not always be visible or available to all CLIENTS. If for any reason mentioned above the CLIENT is unable to view the promotion content, this will subsequently mean that his/her participation in such promotion is restricted.
  18. The above conditions are additional to the General Terms and Conditions of Energy. Energy reserves the right to change the Standard Bonus Terms and Conditions and/or discontinue or withdraw any promotion, due to unforeseen circumstances (e.g. force majeure, connectivity issues, changes in law). Energy will strive to give as advanced prior notice as possible to players in such events. If you find any addendum unacceptable, you should cease using the site, participating in the promotion and/or close your account. Continuation of use after the date on which the changes to the terms come into effect, will be deemed as acceptance of the updated terms.
  19. Should you find Energy’s decision unsatisfactory, you can seek an alternate dispute arbitration, whose decision will be deemed final.
  20. In case of any discrepancy between the Terms & Conditions specified in any given promotional campaign and those in Standard Bonus Terms and Conditions, the former shall prevail.
  21. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. In case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.

General terms and conditions apply.

Version – 2.1 Last Updated – 26.12.2019

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