Casino of Dreams Terms and Conditions
Casino of Dream is a relatively new, yet impressively progressing online casino. The operator does not only offer a great game selection, but also generous bonus offers, suitable for all players. Need to learn more about the casino features? Feel free to take a look at our Casino of Dreams review. Meanwhile, if you have taken the decision to sign up, please read thoroughly the Casino of Dreams terms and conditions that you will find listed below.
General Casino Terms
The following terms and conditions (“Terms and Conditions”) govern Your use of the Casino of Dreams website at https://www.casinoofdreams.uk including all of the software, products and services made available by means of that website from time-to-time (all of which are referred to collectively in these Terms and Conditions as the “Website”).
These Terms and Conditions are a legally binding contract between You and Us. By applying to register with Us You expressly agree to be bound to these Terms and Conditions in their entirety. Should You disagree with anything in these Terms and Conditions You should not apply to register with Us and/or You must cease use of the Website.
We consider these Terms and Conditions to be reasonable and fair to You and We have tried to write them in clear, plain and understandable English. Should You need any explanation or advice regarding these Terms and Conditions or any other part of our service, including where You do not understand any part of these Terms and Conditions, please contact Us. In the interests of both You and Us, please note that all telephone calls may be recorded.
These Terms and Conditions may be amended by Us from time-to-time. Where We make an amendment to them that amounts to a material change, We will notify You in advance. It is Your responsibility to check these Terms and Conditions from time to time.
For Customers resident in the United Kingdom, all transactions between You and Us occur in the United Kingdom under our licence issued by the Gambling Commission. Such transactions are subject to applicable English and UK law, regulations and other regulatory statements published time to time by the Gambling Commission, regulations published from time to time by the Capital Markets Authority and regulations published time to time by the Advertising Standards Agency.
For Customers resident elsewhere than the United Kingdom, all transactions between You and Us take place in Malta, where our principal servers are based, and under our license issued by the MGA. Such transactions are subject to applicable Maltese law, regulations and other regulatory statements published from time to time by the MGA.
In these Terms and Conditions:
“Active Customer Account” means a Customer Account that is not closed, blacklisted, self-excluded, de-activated or provisional; but may be a Dormant Account;
“Available Funds” means the total funds in a Customer Account (including all unspent deposits and winnings from wagers made with Your deposits) excluding any funds that are subject to a restriction (including wagering requirements or other applicable restrictions as set forth in the Promotional Terms).
“Customer” means a person who has successfully registered with Our Website;
“Customer Account” means an account registered by a Customer with Our Website;
“Customers Funds” means the aggregate value of withdrawable funds held to the credit of a Customer in their Customer Account, including cleared funds deposited with Us, winnings and prizes and any crystallised loyalty or other bonus monies due to You;
“Dormant Account” means any Customer Account which for a period of 12 months or more has not either (a) had funds deposited in it; (b) had funds withdrawn from it; (c) had a bet placed from it; (d) had a bet settled from it; or (e) has been completely inactive;
“Gambling Commission” means the Gambling Commission of the United Kingdom;
“Gamstop” means The National Online Self-Exclusion Scheme Limited t/a Gamstop, whose website is www.gamstop.co.uk;
“Intellectual Property” means trademarks and trade names, whether registered or not, including trademark applications and registered trademarks, with the goodwill which attaches to such trade names and trademarks, domain names, getup, trade dress and trading style including, without limitation as presented in websites, domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to Us, in each case in any part of the world;
“MGA” means the Malta Gaming Authority;
“Participate” and “Participation” means visiting the Website, accepting or taking advantage of any Promotion, or the playing of any form of free-to-play or pay-to-play products offered by Us on the Website from time-to-time;
“Progressive Jackpots” means gambling where part of the stakes laid by players are accumulated over time to form a jackpot, typically more sizable than a non-Progressive Jackpot prize;
“Promotion” means any offer, incentive, bonus, deposit match, competition or other promotion that We might make available from time-to-time;
“Promotional Terms” means as defined in the Introduction section above;
“We/Us/Our” means Broadway Gaming Limited, the operator of the Website;
“Website” means the website operated under the ‘Casino of Dreams’ brand at https://www.casinoofdreams.uk;
“You/Your” means You Our Customer who is a party to these Terms and Conditions.
1. About Us
1.1 We are Broadway Gaming Limited (company number C48904) a Malta registered company whose address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta” Xbiex XBX1011 Malta. We currently operate the Website.
1.2 You acknowledge and agree that We have no obligation to accept and register You as a Customer. Where We are happy to register You as a Customer, Your registration will depend upon verification to Our satisfaction of Your identity, Your age, and any other checks and confirmations that we reasonably consider to be necessary in the circumstances, for example in relation to whether you have previously self-excluded from gambling. You must provide us with the information and co-operation that We reasonably need in order to undertake these checks and register You as a Customer and where We need to obtain information about You from third party sources, You agree that We may do that.
1.3 All transactions between You and Us take place in the jurisdiction set forth in the Introduction section above based on your place of residence. The primary currency of the Website is pounds sterling (£/GBP). As a default all Promotions will be listed in pounds sterling, with a one-to-one rate of exchange should Your Customer Account utilise an alternative currency.
1.4 All Customer Funds are held by Us in a segregated Customers’ Funds bank account with our corporate bank, separate from Our company funds. In the event that Broadway Gaming Limited becomes insolvent and is put into liquidation, these funds shall be handled in accordance with the insolvency laws of Malta and are available to Our creditors and are not otherwise protected. This meets the Gambling Commission’s requirement for the segregation of Customer Funds is at the level: basic segregation. For more details on how We protect Customer Funds please see Protection of Funds and for or more information on the Gambling Commission”s different categories of protection for Customer Funds, please visit the Protection of Customer Funds section of the Gambling Commission”s website.
2. Licensing and Regulatory Authorities
2.1 Broadway Gaming Limited is licensed by the Gambling Commission (License Number: 000-039075-R-319385-011) for Customers resident in the United Kingdom.
2.2 Broadway Gaming Limited is licensed by the Malta Gaming Authority (License Numbers: MGA/B2C/184/2010 issued on the 16th of November 2011) for all Customers resident in a jurisdiction other than in the United Kingdom.
3. Participation on Our “Casino of Dreams” Website
3.1 It is illegal to gamble if You are under 18 years of age, (or the applicable legal gambling age in the country where You reside if You reside outside the UK).
3.2 Customers must be 18 years of age or older. You warrant to Us that You are 18 years of age or older. By being at least 18 years of age, You are of legal age to enter into online gambling with the full ability to enter into and be legally bound by the contract between Us that is represented by these Terms and Conditions.
3.3 If We become aware or have any good faith basis for suspecting that a You are underage except where there are grounds for Us to believe that You have breached applicable law concerning anti-money laundering provisions, published regulatory policy against third party payments, violated the Gambling Commission’s or MGA’s provisions on self-exclusion, violated or have attempted to violate s 42 of the Gambling Act 2006, fraud by false representation or the like, or, if you are resident or a jurisdiction other than the UK, then subject to similarly applicable law and regulation under Maltese law and any applicable European Union law:
a. close Your Customer Account immediately; and,
b. subject in all instances to clause 9.1 below, refund the Available Funds in your Customer Account; provided, however, that in no case under this clause 3.3 or clause 9.1, as appropriate, shall any payment of any funds be made to You that would, or which we reasonably believe might, cause us to violate in any manner whatsoever of any provision of the Gambling Commission’s License Conditions and Codes of Practice, including in particular, but not limited, to code provision 3.2.11 thereof.
3.4 Participation on Our Website is at Your sole option, discretion and risk; furthermore, You agree that Participation on Our Website is for Your own personal entertainment and non-professional use and, in doing so, you are acting on Your own behalf and not as the agent, proxy or nominee of any other person or persons.
3.5 We reserve the right to limit and/or restrict Customer Account functionality, limit and/or restrict the maximum amount a Customer may place on any bet or wager; we also reserve the right to limit and/or restrict games offered to Customers and/or groups of Customers at our sole discretion without any obligation to provide You with prior notice.
3.6 You acknowledge that it is Your sole responsibility to understand the laws of whatever jurisdiction applies to Your use of online gambling facilities, prior to Your Participation on Our Website (both in terms of the country within which You are resident when participating on Our Website and in terms of any jurisdiction’s laws to which You may be subject, notwithstanding that You may not be physically present in such country when participating on Our Website). By participating on Our Website, You warrant that You understand the applicable laws pertaining to Your use of online gambling facilities and You have confirmed that it is entirely legal for You to make use of online gambling facilities including Our Website. We make no warranty as to the legality of online gambling in any jurisdiction.
3.7 You may not participate on Our Website in any manner if You reside in any of the following jurisdictions: Afghanistan, American Samoa, Anguilla, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bosnia and Herzegovina, Brunei, Bulgaria, Burma, Cayman Islands, China, Colombia, Comoros, Cote D’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Democratic People’s Republic Of Korea (North Korea), Democratic Republic Of Congo, Denmark, Eritrea, Finland, France, French Polynesia, French Southern Territories, Germany, Greece, Grenada, Guadeloupe, Guam, Guernsey, Guyana, Haiti, Hong Kong, Hungary, India, Iran, Iraq, Israel, Isle Of Man, Italy, Korea, Kuwait, Lao PDR, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macau, Malaysia, Marshall Islands, Martinique, Mayotte, Mongolia, Montenegro, Namibia, Netherlands, New Caledonia, Nigeria, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Philippines, Poland, Portugal, Puerto Rico, Republic Of Guinea, Reunion, Russian Federation, Saint Lucia, Samoa, Saudi Arabia, Serbia, Singapore, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, St Pierre and Miquelon, Sudan, Sweden, Switzerland, Syria, Taiwan, Thailand, Trinidad and Tobago, Turkey, UAE, Uganda, Ukraine, United States Minor Outlying Islands, United States Of America, US Virgin Islands, Vanuatu, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen, Zimbabwe.
Attempts to register as customers by persons from the above jurisdictions will be rejected. Bets placed from these jurisdictions will be voided and any deposits or bets made by persons who are domiciled or reside in such jurisdictions will be refunded less an administrative fee of 10% of the total deposits made by the individual, in addition to any charges that may be levied by the bank or financial institution managing the aforementioned reversal.
Persons in breach of clause 3.7 will not be entitled to collect any winnings. Furthermore, any person who is knowingly in breach of clause 3.7 may be committing fraud and may be subject to criminal prosecution.
4. Your Customer Account
4.1 By registering for a Customer Account with Our Website, You:
4.1.1 Warrant that all information provided by You to Us is true and correct and acknowledge that, should it be discovered by Us that any information provided by You is false, We reserve the right to suspend Your Customer Account, and, subject at all times to clause 3.3 or 7.1, as appropriate, including the payout of any cash-ins, until You have provided Us with information reasonably satisfactory to Us;
4.1.2 Warrant that You are opening and using Your Customer Account for Yourself and not on behalf of any third party;
4.1.3 Accept and agree these Terms and Conditions as a binding agreement between Us and You; and, 4.1.4 Warrant that You have not previously self-excluded from any Broadway Gaming casino or bingo brand or with Gamstop.
4.2 Only one Active Customer Account with Our Website per Customer is allowed. If there is more than one Customer Account on Our Website registered per family, household address, email address, telephone number, and shared computer, e.g., school, public library or workplace, We may require You to provide Us with the necessary documentation to verify that the individual Customer Accounts comply with these Terms and Conditions and are therefore valid accounts; notwithstanding, nothing in this clause 4.2 shall prevent Us from immediately deeming any instance of more than one Active Customer Account as a violation of these Terms and Conditions.
4.3 We are required by the Gambling Commission to verify the age and identity of all Our Customers, to our satisfaction, prior to wagering, depositing or withdrawing. Please note this requirement is also a prerequisite for access to any free-to-play games We may make available to Customers on the Website from time-to-time. Accordingly, We require You to submit the following documents and information in order to operate Your Customer Account:
4.3.1 An e-verification whereby we will seek to match data You provide with available public records databases;
4.3.2 Current and valid form of official identity document that contains your date of birth issued by the government of a recognised country/state, for example a driving license or passport (see also section 5 below);
4.3.3 A copy of a recent bank statement / utility bill (the utility bill and bank statement must not be older than 6 months);
4.3.4 Any further or additional documents and information that We may require from time-to-time for the purposes of complying with Our obligation to prevent money laundering and the financing of terrorism and promoting socially responsible gambling.
4.3.5 The provision of the identity and date of birth documents required pursuant to clauses 4.3.1, 4.3.2, 4.3.3 and 4.3.4 must be provided to Us either (i) via email attached as a PDF, a JPEG or other photo file similar to JPEG; or; (ii) as a PDF, JPEG or other photo file similar to JPEG uploaded to us via the Website via PC computer or mobile phone app. E-verification data is provided via interface with our Website.
4.4 Once a new Customer has had his or her Customer Account opened, thereafter, we may ask for new or additional identity and age verification from time-to-time. If You cannot or do not provide Us with such documents and/or information that We ask You for, We may suspend Your Customer Account until such documents and/or information is provided. We may also elect to permanently close Your Customer Account if such documents and/or information are not provided within a reasonable period. For example, We may from time-to-time ask You to prove to Us the source of the funds that You use for gambling with Us and We may ask to see documents such as wage slips, bank statements and other proof of income to our reasonable satisfaction. You also acknowledge and agree that We will at all times have the right to obtain information about You from third parties and publicly available sources.
4.5 We reserve the right to perform affordability checks regarding Your Customer Account with an appropriate third party agency(ies) on the basis of the information provided on registration, your transactional patterns and history and any other information we may deem relevant to such an enquiry.
4.6 All email addresses must be verified before withdrawals are permitted. In the event of you requesting a withdrawal without having verified your email address, subject at all times to clauses 3.3 or 7.1, as appropriate, your Available Funds will be returned to your Customer Account.
4.7 If there are any irregularities or if there is a mismatch between Your name and address, and the name and address associated with the card, or other method of payment, used by You, We reserve the right to void all transactions conducted with any such card and take any other further action We believe is necessary to comply with these Terms and Conditions and / or applicable law.
4.8 Customers are required to keep all registration details in a safe place. We will not accept liability for any damages caused by misuse of Your Customer Account by third parties. If You have lost or forgotten Your registration details, please go to the ‘forgot password or username’ link and follow the instructions. Alternatively contact Us immediately by sending an email to email@example.com and We will assist You.
4.9 Customers are required to keep their registration details up to date. If You change Your address or phone number, please contact firstname.lastname@example.org as soon as possible for assistance in updating your Customer Account information.
4.10 It is prohibited to sell or transfer accounts to and/or acquire from or operate accounts of other registered Customers.
5. Verification of Your Age and Identity
5.1 By agreeing to these Terms and Conditions You authorise Us to undertake such verification checks as may be required to confirm Your age.
5.2 We reserve the right to withhold any payment to you from Your Customer Account as provided by clause 3.3.
5.3 If Your age and identity verification is not completed Your Customer Account will not be permitted to operate until such time as We can conclusively verify that Your identity and that You are aged 18 or over.
5.5 We may ask You to provide further information to Us in order to complete these checks. If You do not or cannot provide Us with such information as may be required for these checks to be completed to Our satisfaction as set forth in clause 3.3 We will not approve Your Customer Account for operation until You have provided the relevant information. In the event that You cannot do so Your Customer Account will be closed and your Customer Account will be treated in accordance with the procedure set forth in clause 3.3.
5.6 If, as part of our initial age and identity verification process, You are found to be underage then We set out in clause 3.3 of these Terms and Conditions the steps that We will take.
6.1 The minimum deposit amount is £20.
6.2 Your selected chosen currency during registration will dictate the displayed currency of all prizes and ticket costs.
6.3 The funding of more than one Customer Account using the same source of deposit is not permitted.
6.4 If You use a debit card and/or a bank account for transactions with Us, the personal details linked to that account and registered with Us MUST be the same as the name You used when registering Your Customer Account. Should the name you registered on Your Customer Account and the name associated with Your debit card and/or bank account differ, Your Customer Account may be suspended.
6.5 If one or more of Your deposits are reversed or charged back Your Customer Account will be suspended. In the event of this occurring, outstanding wagers, ticket purchases and winnings will be subject to the procedure set forth in clause 7.1.
6.6 It is Your responsibility to retain copies of transaction records and Website policies and rules.
6.7 It is Your responsibility to notify Us to remove from Your Customer Account, any cards or depositing methods that are no longer valid; this includes any cards that are lost / stolen / expired and closed e-cash / bank accounts. This is particularly important to best prevent any withdrawals being paid to the wrong account.
6.8 On making a deposit we will automatically collect all Your winnings in video poker games that are in a “collect state” at the time of making a deposit.
6.9 It is prohibited for You to transfer funds between Your Customer Account and other Customer Accounts You may have with other casino and/or bingo brands operated by Broadway Gaming Limited.
6.10 The prevention of money laundering, the prevention of terrorist financing and the promotion of socially responsible gambling are important priorities in Our business and also the subject of regulatory requirements required of us by, in particular, the Gambling Commission and MGA. We may from time-to-time ask Our Customers to provide proof of the source of funds with which they are funding their account and We expect you to co-operate with us promptly, openly and honestly in any enquiries that We make and You agree to do so. For further details of this please visit Source of Funds.
7.1 You can withdraw Available Funds from Your Customer Account at any time. Subject to clauses 7.2 and 7.3, there are no restrictions or requirements to meet in order to withdraw these funds except where We believe in good faith that You are underage in your jurisdiction of residence in which specific instance clause 3.3 shall govern any actions we might take. Moreover, where You have breached or where we believe you have breached applicable law concerning anti-money laundering provisions, published regulatory policy against third party payments, a violation the Gambling Commission’s or MGA’s provisions on self-exclusion, a violation or attempted violation of s 42 of the Gambling Act 2006, fraud by false representation or the like; or, if you are resident of a jurisdiction other than the UK, similarly applicable law and regulation under Maltese law and applicable European Union law; and/or a breach or suspected breach on Your part of the representations and warranties and/or terms contained in parts 4, 6, 7, 11, 12, 13.1, 14, 17 or 18 of these Terms and Conditions. Any wagering, play-through or other Promotional Terms that might affect Your ability to withdraw any balances in your Customer Account derived from a Promotion will be made clear to you as part of the relevant Promotional Terms. We also reserve the right to deny or withhold a withdrawal request, or to confiscate funds if:
7.1.1 You have provided false or misleading information.
7.1.2 We have requested information or documents from You, and satisfactory information or documentation is not provided in a timely manner; or,
7.1.3 The details associated with Your registered payment methods, do not match the details You have used to register your account.
7.2 Your minimum withdrawal via Our online facilities is £10/€10 or other currency equivalent (this minimum amount is subject to change without notice). Where you seek to withdraw below £10/€10 please contact customer service to facilitate this transaction. In addition such withdrawals may be subject to a service fee of £2/€2 in order to cover Our own administrative charges.
7.3 With the exception of Progressive Jackpot wins, the maximum a Customer may request a withdraw of their full Available Funds on any calendar day may be subject to daily limitation on withdrawal amounts as imposed on Us from time to time by Visa, Mastercard or other similar card providers. In addition, where a Customer’s capacity to withdraw funds is subject to such limitation imposed on Us, if the Customer so wishes, any excess Available Funds may still be withdrawn in their entirety on the same calendar day provided the Customer timely provides Us with any documentation we might require in order to comply with our general regulatory obligations.
7.4 Documentation and information may be requested prior to any withdrawals being processed, where We have reason to believe that any of the circumstances described in clause 3.3 or 7.1 above, as appropriate, may apply. We will contact You with any such requirements.
7.5 Withdrawals at or above £20 are generally FREE, however on some rare occasions there may be charges for some withdrawal methods.
7.6 Withdrawal requests are normally processed every weekday, excluding bank holidays, and will usually be processed within 3 business days in the UK.
7.7 Subject to clause 9.1 below, We will always pay Your withdrawals of Available Funds to whatever deposit methods you have previously used to deposit with Us and in the event of Your total withdrawals being greater than Your previous total deposits we will pay the balance to Your preferred method of payment.
7.7.1 Withdrawals will only be remitted to a card/account that has already been used to deposit to Your Customer Account.
7.7.2 Please note that some depositing methods may not subsequently be available for withdrawals.
7.8 In the event that for any of the reasons set out in the Terms and Conditions any request for a withdrawal from Your Customer Account cannot be met by Us then Your withdrawal request may be refunded back to Your Customer Account without notice.
7.9 All withdrawal requests will be subject to review by Us. We reserve the right to void your participation in any Promotion, void or take back any Promotional benefits such as bonuses, to remove any winnings and to close accounts if Your Customer Account exhibits evidence of Bonus Abuse, Bonus Fraud, third party funding of your Account in whole or in part or participation in a Promotion with any Casino of Dreams Customer Account You maintain other than Your Active Customer Account. Please find definitions of what constitutes Bonus Abuse and Bonus Fraud in section 4 of our Promotional Terms and refer in particular to section 14 below.
7.10 With certain withdrawal requests, where You have used a debit card to make Your deposit, We may ask for a copy of the front and back of the debit card(s) used before processing Your withdrawal request. In the event that We do ask for this, please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes please also ensure that You block out the middle eight numbers on the front of the card(s) and three-digit security number of the back of the card(s).
7.11 In the event that You/We cancel a withdrawal request, You will bear full responsibility for any subsequent wager of such sum. We are under no obligation to refund any amounts that are cancelled by You/Us and which are subsequently wagered.
8. Responsible Gambling
8.1 We are committed to offering Our Customers a safe, fun and friendly online gambling experience. We actively promote responsible gambling in a variety of ways and encourage Our Customers to make use of a variety of responsible gambling features so as to ensure that any potential problems are dealt with swiftly and effectively and well before any Customer of Ours suffers any harm. For further details on this, please visit our Responsible Gambling Policy.
8.2 You may, at any time, request a take-a-break period (temporary account suspension) or a self-exclusion from Our Website. To view the various take-a-break and self-exclusion options, as well as other responsible gambling information such as session reminders please see our Responsible Gambling Policy. All the Responsible Gambling options available on Our Website are also available on request via Our customer service team.
9. Dormant Accounts
9.1 Applicable to Customers who are resident of the United Kingdom: If Your Customer Account becomes a Dormant Account (as defined above):
9.1.1 If possible from an administrative standpoint as well as under applicable law, where your Customer Account has been inactive for a period of time so as to be at risk of becoming a Dormant Account for purposes of these Terms and Conditions, then subject to applicable law and regulation, We shall make an attempt to transfer the Available Funds in your Dormant Account to you via the last payment method You used to place funds into your Customer Account.
9.1.2 No less than 30 days before your Customer Account becomes a Dormant Account, we shall attempt to remind you that your Customer Account is at risk of becoming subject to the administration fee set forth in clause 9.1.4 below and on what date this will occur should You continue to fail to access your Customer Account by such date.
9.1.3 It is accepted and agreed between you and us that the administration fee we charge against a Dormant Account represents no more than our determination of reasonable estimate of the costs directly incurred by Us in relation to the ongoing maintenance of Your Dormant Account.
9.1.4 The administration fee as determined on the basis of clause 9.1.3 shall be £5 per month. This charge shall continue on a monthly basis until either the Dormant Account becomes active, or the cash balance on the Dormant Account is reduced to zero.
9.2 Applicable to Customers who are residents of a jurisdiction other than the United Kingdom: If Your Customer Account becomes a Dormant Account (as defined above):
9.2.1 An administration fee of £5 per month (or your Customer Account currency equivalent) shall be levied on each Customer Account that becomes Dormant until either the Dormant Account becomes active, or the cash balance on the account is reduced to zero.
9.2.2 If a Customer Account is Dormant for a period exceeding 30 months, it will de-activated/locked. If the Dormant Account holds a balance, We will attempt to contact You with a view to returning any remaining funds. Should this not be possible, the remaining account balance shall be remitted to the MGA.
9.3 In the cases of all Customers, irrespective of place of residence, You acknowledge that We may close any Customer Account which has become a Dormant Account. Such action will not otherwise compromise any of the procedures as set forth in this section 9.
10.1 We may, from time to time, offer Promotions which are governed by Promotional Terms. Any bonuses or special offers credited to Your Customer Account as part of any Promotion must be used in compliance with such Promotional Terms. Our Promotional Terms, which comprise part of these Terms and Conditions, may be found here. Any bonuses or special offers credited to anything other than Your Active Customer Account with Casino of Dreams shall be void ab initio and subject to immediate forfeiture. Such forfeiture shall also apply to any winnings that may have been generated from any bonus to any Casino of Dreams account other than Your Active Customer Account.
10.2 The fact that You may receive from us credits to your Customer Account pursuant to a Promotion, and/or win winnings in the course of a Promotion, in each case subject to the wagering requirements of that Promotion, does not mean that You cannot withdraw from Your Customer Account those funds that are not subject to these Promotional Terms. You can make ordinary withdrawals of non-Promotional funds even when a Promotion is active.
10.3 If You breach any Promotional Terms, We reserve the right to hold back or reclaim any benefit awarded, or to void any winnings arising from, the relevant Promotion.
10.4 We may deduct Any reasonable administrative costs that we suffer as a result of Your breach of any Promotional Terms.
10.5 We reserve the right to withdraw the availability of any Promotion to any Customer or group of Customers, provided that You have not started play with the relevant Promotion.
11. Anti-Money Laundering
11.1 You are strictly prohibited from using Us or Our systems to facilitate any type of illegal or what a reasonable person could suspect to be an illegal money transfer(s). You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If We suspect that You may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering (as defined by s 340(11) of the Proceeds of Crime Act 2002, and including engaging in the funding Your Customer Account with the funds of a third party), the financing of terrorism, underage gambling activities or any other conduct which breaches these Terms and Conditions, Your access to the Website will be terminated immediately and Your Customer Account will be closed. If Your Customer Account is closed under such circumstances, We are under no obligation to refund to You any money that may be in Your Customer Account. In addition, We shall be entitled to inform the relevant authorities, other online service providers, banks, card companies, electronic payment providers or other financial institution of Your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any investigation by Us into such activity.
12. Obligations and Warranties
12.1 You warrant that You are the true and lawful owner of the funds being wagered on the Website and that You are duly and properly authorised to use such funds for gambling with us.
12.2 You acknowledge that gambling carries the risk of losing money. You confirm to us and agree that You are aware of such risks and that Your Participation on Our Website is entirely voluntary. Furthermore, You are solely responsible for the payment of any relevant taxes that may be payable on Your prizes or winnings.
12.3 You shall not allow any third party including, in particular, any minor (person under the age of 18 years), to Participate on Our Website using Your Customer Account details. You accept full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, You agree that You will compensate Us in respect of any liabilities suffered or incurred by Us in relation to the same.
13. Compensation and Limitation of Liability
13.1 You agree that You will compensate Us, the other companies that form part of our group of companies (such as Our holding company, Our subsidiaries, and the subsidiaries of Our holding company), Our officers and employees for any and all costs, expenses, liabilities and damages whatsoever that We or such other of our group companies may suffer or incur as a result of Your:
13.1.1 Participation on Our Website;
13.1.2 use of any materials made available from or via Our Website;
13.1.3 use of Our Website’s server and/or software;
13.1.4 Participation in gambling on Our Website;
13.1.5 facilitating or making a deposit into Your Customer Account with Us;
13.1.6 acceptance of any payout/prize or the benefit of any Promotion from Us; or
13.1.7 breach of any warranty given in these Terms and Conditions.
13.2 Nothing in these Terms and Conditions is intended to:
13.2.1 exclude or limit Our liability for fraud or for death or personal injury arising from Our negligence;
13.2.2 for UK resident customers, limit Your statutory rights under any applicable consumer laws or regulations which You benefit from (UK Customers should contact their local Citizens Advice Bureau https://www.citizensadvice.org.uk/ or Trading Standards Office https://www.gov.uk/find-local-trading-standards-office).
13.3 Except under clause 13.2 above, and with the exception of any winnings that are due to You in accordance with these Terms and Conditions, Our maximum liability to You in relation to these Terms and Conditions, the Website and Your Participation on the same and any connected or related matters is limited in relation to any one event, or connected series of events, as follows:
13.3.1 where the liability owed by Us to You relates to a specific gambling transaction, the value of the stake wagered by You upon that transaction;
13.3.2 where the liability owed by Use to You relates to funds deposited in Your Customer Account, the amount of the funds in dispute; or
13.3.3 otherwise, £5,000.
13.4 Subject to clause 13.2 above We will not under any circumstances and for any reason be liable to You for any loss or damage suffered by You:
13.4.1 that was not reasonably foreseeable;
13.4.2 to the extent caused by Your Participation on the Website or use of Your Customer Account in contravention of these Terms and Conditions, or any other breach or non-compliance by You of or with these Terms and Conditions (including any Promotional Terms);
13.4.3 any incomplete, lost or delayed transactions;
13.4.4 related in any manner to the equipment or connectivity used by You to access Our Website, for example, the failures of your desktop, tablet or smartphone, or any failures, outages or latency affecting your internet service provider or the networks used by You to access Our Website;
13.4.5 related in any manner to Our actions in enforcing these Terms and Conditions (including any Promotional Terms);
13.4.6 related in any manner to the implementation of administration by Us of our social responsibility/responsible gambling processes and procedures, including any failure on our part to interact with You where You have not told us of any problems that You are experiencing with your gambling or where You have mislead Us in relation to any such problems; or
13.4.7 our suspension, closure of other dealing with Your Customer Account in accordance with these Terms and Conditions.
14. Suspension/Closure of Customer Accounts
14.1 We will suspend or close Your Customer Account (notwithstanding any other provision contained in the Terms and Conditions) where we have reason to believe that any of the following has occurred in relation to Your activity with Us:
14.1.1 If you have more than one Active Customer Account with Our Website;
14.1.2 If the name registered on Your Customer Account does not match the name on the bank account and/or the card(s) used to make deposits on Your Customer Account;
14.1.3 If We have reason to believe Your account is being funded in whole or in part by a third party;
14.1.4 If you provide incorrect or misleading information while registering or attempting to register an Account with us;
14.1.5 If you have allowed or permitted (intentionally or unintentionally) someone else to Participate on the Website using Your Customer Account.
14.1.6 If you have ‘colluded’ with other players, for example, You have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
14.1.7 If We have received a “charge back” and/or a “return” notification via a deposit mechanism used on Your Customer Account;
14.1.8 If You are found cheating, money laundering or undertaking any kind of fraudulent activity (see clause 7.1);
14.1.9 If it is determined by Us that You have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat Our gaming systems; or, 14.1.10 If you have previously self-excluded on any of Our casino or bingo brands or via Gamstop.
14.2 If we have reasonable grounds to believe that You have participated in any of the activities set out in clause 14.1 above then (in addition to Our right to effect a suspension or closure of Your Customer Account), We reserve the right to withhold all or part of the balance and/or recover from Your Customer Account deposits, pay outs, bonuses, winnings that are attributable to any of the practices contemplated in clause 14.1. In such circumstances, Your details may be passed to the applicable authorities, regulatory or any other external third parties. The rights set out here are without prejudice to any other rights that We may have against You under these Terms and Conditions or otherwise.
14.3 Notwithstanding any other provision of these Terms and Conditions, We may at our own discretion and without having to provide any justification, refuse to open an account or close an existing Customer Account. Where We have exercised our right to close an Account, this decision shall have no impact on any contractual obligation(s) between You and Us that may exist at the time of such Account closing.
14.4 If You wish to close your Customer Account at any time for any reason, you should send an email to customer service email@example.com and state Close My Account in the title. A customer services agent will endeavour to respond to you within the next working day or as soon as possible afterwards in order to process your request and, subject in all cases to the provisions of these Terms and Conditions and (if relevant) applicable law and regulation, to arrange return of any Available Funds in your Account.
15. Interruptions in Play and Malfunctions
15.1 The Website is provided on a “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Website, its hardware, software and connectivity.
15.2 We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to Participate on Our Website by methods, means or ways not intended by us.
15.3 Although we shall take all reasonable measures to ensure that Our Website is operated with reasonable care and skill, we cannot guarantee that the Website will operate without degradation, outages or other failures in all circumstances We will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by e-mail or via live chat with our customer service centre.
15.4 In the event of a system malfunction affecting our responsible gambling tools available on Our Website, we will not be liable for any losses accrued should you continue to play and make subsequent deposits to Your Account. If a fault occurs, you should report the fault by e-mail or via live chat with our customer service centre and we will endeavour to restore these responsible gambling services as soon as is reasonably practicable.
15.5 Although we shall take all reasonable measures to ensure that the Website is free from computer malware we cannot and do not guarantee that it will always be free of such problems. It is Your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to malware such as viruses or ‘Trojan Horses’.
15.6 We may temporarily suspend the whole or any part of the Website for technical or regulatory reasons. We will endeavour to give you as much notice as is reasonably practicable of such suspension. We will restore the Website, as soon as is reasonably practicable after such suspension.
17. Player Protection
17.1 We want to ensure that You enjoy Your experience with Us in a safe and responsible manner. Please see Our Player Protection Policy for further information which will assist You to have an enjoyable experience with Us.
17.2 We will deal with any issue affecting Your playing experience with Us promptly. If you would like to make a complaint about Your experience with Us, please see section 18 below for details on how to do this.
18. Support, Disputes & Complaints
18.1 Customer support is available if You experience any difficulties or problems and can be reached by email at: firstname.lastname@example.org or live chat. We encourage You to contact Us with any difficulties or problems.
18.2 For Customers resident in a jurisdiction other than the United Kingdom, the following applies:
18.2.1 Should there be any claim or dispute arising from past or current transactions please contact Us. We will endeavour to resolve all disputes in a timely and responsible manner. If We are unable to settle the dispute we will refer the dispute to an arbiter, such as eCOGRA, whose decision will be final, subject to full representation given to all parties involved. If, after this process, a matter still remains unresolved a dispute may be brought to the MGA at email@example.com
18.2.2 Any dispute relating to the provision of the Website and the validity, performance and construction of these Terms and Conditions shall be exclusively subject to Maltese law. Where recourse to the Courts of Law is necessary, Maltese courts shall have exclusive jurisdiction.
18.3 For Customers resident in the United Kingdom, the following disputes procedure applies:
18.3.1 If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a ‘complaint’ and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction and is not resolved at the first stage of the complaints procedure, the matter will be categorized as a ‘dispute’.
18.3.2 We aim to keep you informed throughout the process. On receipt of Your complaint we will email you and acknowledge that we have received Your complaint, will confirm the particulars of Your complaint and provide you with a copy of this procedure.
18.3.3 During the internal process all telephone and email communications may be recorded. If the contents of these communications are disputed we will consult these records and they may be key to the ultimate decision.
18.3.4 We will handle Your complaint or dispute in accordance with Gambling Commission’s guidelines. Where such guidelines, as published from time to time, conflict with this clause of these Terms and Conditions, the guidelines shall control.
18.3.5 You should initially contact customer service by emailing customer support using the details above in 18.1, or by using the Live Chat facility on Our Website.
18.3.6 We aim to provide you with a substantive response to Your complaint as soon as practically possible and, in any event, so long as You cooperate with the process in a timely manner, resolve Your complaint within eight weeks from the date we receive the complaint. We will ensure that we write to You within eight weeks of the date we receive Your complaint or dispute with either a final response or an update of the position explaining that due to a lack of timely cooperation from You during the process, that we are or may not be in a position to provide a final response within our normal eight week review process.
18.3.7 An advisor will log Your call/message, investigate Your enquiry and respond to it. If Your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to the Head of Customer Support, at: firstname.lastname@example.org
18.3.8 The Head of Customer Support’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer Your dispute to our Alternative Dispute Resolution (ADR) entity, eCogra, at https://ecogra.org/forms/adr-dispute-step-1. This entity may change without notice in which case Your dispute would be referred to any successor ADR service provider.
18.3.9 Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission.
18.3.10 eCogra or any successor ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts of appropriate jurisdiction.
18.3.11 Details of all disputes referred to the eCogra or any successor ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the License Conditions and Codes of Practice attached to our operating license.
19. Intellectual Property
19.1 You acknowledge that the software, the “get-up” of the Website and all material which may be visually or audibly presented to You in Your use of the Website is either the Intellectual Property of Us, Broadway Gaming Limited, or Our licensors You are granted a revocable, non-exclusive, non-transferable license to use Our software solely in order to Participate on the Website subject to these Terms and Conditions. In this regard You acknowledge that You have no rights whatsoever to use or lay claim to any Intellectual Property belonging to Us and/or Our licensors.
19.2 You acknowledge and that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
19.3 You further agree not to, and not to assist or facilitate any third party to, copy reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with Our (and our licensors’) Intellectual Property in any manner whatsoever.
20. Payout Rates
20.1 Please click here for all our Casino payout rates.
21. Financial Institution
21.1 We are not a financial institution and thus any deposits made into Your Customer Account are not due any interest payments on the deposit(s) whatsoever.
21.2 We do not provide advice to You regarding tax and/or legal matters.
21.3 You are strictly prohibited from utilising the Website and Our systems to facilitate arbitrage through currency exchange transactions. Where We deem that You have deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Your balance without warning or notification.
22.1 Each clause contained in these Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason, the remaining rules shall remain of full force and effect. All dates and times stipulated in these Terms and Conditions are based on UK time, unless otherwise stated.
22.2 We may amend, alter, delete, interlineate or add to these Terms and Conditions at any time and will notify You of any material changes prior to them taking effect. Applicable to Customers who are resident of the United Kingdom. If we make any material changes to these Terms and Conditions a notification message advising that changes have been made to our Terms and Conditions will appear upon Your next login to the Our Website. You are required to accept the changes to the Terms and Conditions before continuing to Participate with on Our Website.
22.3 Our employees, subsidiaries, affiliates, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individual, are not eligible to Participate in any manner on Our Website.
22.4 No indulgence granted by Us to You should be construed as a waiver of any of Our rights in these Terms and Conditions.
22.5 Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions.
22.6 We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon Us by these Terms and Conditions. You may not transfer, sub-license or pledge any of the rights and obligations granted to or imposed upon You by these Terms and Conditions.
22.7 Unless the context indicates otherwise, these Terms and Conditions set out the entire agreement between You and Us and supersede all prior oral or written agreements, arrangements or understandings between You and Us. You acknowledge that You are not relying on any representations, agreement, term or condition that is not set out in these Terms and Conditions.
22.8 In these Terms and Conditions reference to persons shall include incorporated and unincorporated persons; reference to the singular shall include the plural and vice versa; and references to the masculine includes the feminine.
22.9 The validity, construction and performance of these Terms and Conditions shall be governed by the laws of Malta with the Maltese courts having exclusive jurisdiction over any dispute between You and Us. For Customers resident of the United Kingdom, the validity, construction and performance of these Terms and Conditions shall be governed by English law with the English courts having exclusive jurisdiction over any dispute between You and Us.
22.11 Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.
22.12 Force Majeure; We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to You that is caused by events outside our reasonable control.
23. Entire Agreement
23.1 The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Broadway Gaming Limited. and supersede and merge all prior agreements, representations and understandings between You and Broadway Gaming Limited with regards to Us and Our Website.
23.2 We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of Our service, please contact customer support via live chat or email to email@example.com
Please note that all correspondence, live chats and telephone calls may be recorded.
Terms and Conditions last updated on October 21st 2020. Version 5.004
1.1 The following terms and conditions govern the various Promotions offered by Us to You from time to time via or in association with the Website, and, as provided by our General Terms and Conditions, they form part of the legally binding contract between You and Us whenever You opt in to any such Promotion. Individual Promotions may also have further specific terms (“Promotion-Specific Terms”) applicable to them and We will make those clear to You within the advertising, headline offer, landing or sign-up pages for the relevant Promotions (or equivalent, as the case may be) or else by means of a link. Any such Promotion-Specific Terms shall form part of these Promotional Terms.
1.2 In addition to these Promotional Terms, Your use of the Website is governed by our General Terms and Conditions which You can find here. If there is a conflict between these Promotional Terms and the General Terms and Conditions, the latter shall govern as appropriate concerning our legal relationship with You.
1.3 Capitalised words and phrases in these Promotional Terms shall have the meanings set out in the General Terms and Conditions unless they are specifically defined in these Promotional Terms.
1.4 In these Promotional Terms, the following capitalised terms shall have the following meanings: “Account Balance” means the total funds in Your Customer Account, meaning the aggregate of all: (i) Cash (which, subject to clause 7.3 of the General Terms and Conditions, You may normally withdraw without restriction); and (ii) Casino Bonus Monies (which may be subject to Promotional Restrictions before it or the winnings won with it become deemed as Cash);
“Bad Faith” means a Customer (whether at the outset of Your Customer relationship or at any point during this relationship once established) who intentionally engages in trading with Us for purposes other than entertainment by any of the following (or via actions similar to any of the following):
(a) seeking promotional awards We offer to exploit known or (for seeking out) potential loopholes, faults or errors in Our or any third party’s software; or,
(b) making a living or attempting to conduct himself or herself as a “professional gambler”; or,
(c) applying or intending to apply techniques or approaches to one or more bingo or casino game(s) where such techniques or approaches are specifically designed to exploit published odds or volatility of one or more of Our games, including, but not limited to, the use of software and/or internet websites designed and promoted for such purpose. For avoidance of doubt, a Customer shall be acting in Bad Faith for purposes of these Promotional Terms if he or she applies or seeks to apply techniques published from time to time on websites, in newsletters, internet chatrooms or forums or the like, that discuss and recommend methods to achieve maximum returns from gaming operators such as Our firm, whether with or without software assistance, use of a VPN, multiple accounts (multiple accounts on one brand is itself a violation of our terms and conditions) or the like, and whether or not Our firm is recommended as a suitable target for such activities by such websites, newsletters, internet chatrooms or forums or the like.
“Bonus” means any funds or equivalent which We have credited to Your Customer Account which You can use to make wagers on the Website, including (for example) so-called ‘deposit matches’, free wagers and free spins;
“Bonus Abuse” and “Bonus Fraud” means those activities that We list in clauses 4.2 and 4.3 of these Promotional Terms;
“Bonus Monies” means Casino Bonus Money;
“Cash” means those funds in Your Customer Account that are not subject to any Promotional Restrictions namely: (i) Your deposits; (ii) Casino Bonus Monies where You have complied with the applicable Promotional Requirements.
“Casino Bonus” means any Bonus that We have credited to Your Customer Account as part of a casino games-related Promotion;
“Casino Bonus Money” means: (i) any Casino Bonus which is not immediately withdrawable by You as Cash, plus (ii) any winnings made using a Casino Bonus which are subject to uncompleted Wagering Requirements; and (iii) in the case of any wager made using a mixture of Casino Bonus Money and Cash, the share of the relevant winnings that is proportionate to the share of the stake which came from Casino Bonus Money.
“Deposit Bonus” means a Bonus consisting of a so-called ‘deposit match’ where funds are credited by Us to your Customer Account in response to You making a deposit of Cash;
“Fair Play Policy” means as defined in clause 2 below;
“Free Bonus” means a Bonus awarded without requiring a deposit to be made;
“Free Spin” means a Bonus consisting of the right to play slots games for no charge;
“Promotional Restriction” means: (i) any Wagering Requirement applicable to any Bonus; as well as (ii) any other restriction on how You can wager that is a term of any Promotion and which would not apply to ordinary Cash deposited by You in Your Customer Account in the normal manner outside that Promotion;
“Promotion-Specific Terms” means as defined in clause 1.1;
“Wagering Requirement” means the number of times you must wager the value of the Casino Bonus awarded to You before that Casino Bonus will become Cash.
“Welcome Package Bonus” means the casino-related Promotion described in clause 4 below.
2. Fair Play Policy
2.1 We offer our valued customers promotions and bonuses to reward them and enhance their experience and enjoyment of our services. To enable us to continue offering these promotions, we have a zero-tolerance policy on activity which is intended to take advantage of our offers in a Bad Faith manner (“Fair Play Policy”). In Our sole discretion, if any instance of Bad Faith occurs or is attempted by a Customer, We reserve the right to ban or suspend the Customer from receiving any further bonuses, promotions and/or offers and suspend or close his or her Account.
2.2 In the event of circumstances as set forth in clause 2.1, in addition to the actions We shall be entitled to take thereunder, the Customer acknowledges and agrees that We further shall be entitled to debit from the Customer any bonus balance, any winnings obtained in whole or in part from the original bonus award achieved via violation of our Fair Play Policy, and, save where directly prohibited by law, any funds deposited by the Customer that a Customer may have in his or her Account and/or linked accounts.
2.3 The Customer acknowledges that breaching or attempting to breach by circumvention or contravention our Fair Play Policy via Bad Faith action(s) requires staff resource to monitor and prevent. Accordingly, where a Customer’s Bad Faith action(s) are in violation of clause 2.1, in addition to our rights set forth in clause 2.2, we shall have the right as an administrative charge to debit the Customer a fee of up to £50 (or currency equivalent) from any deposit the Customer may have in his or her Account at the time of such violation. The parties acknowledge that this charge is a liquidated damage and hereby confirm that this sum represents a genuine pre-estimate of Our loss in the event of a breach or attempted breach of the Fair Play Policy.
2.4 Where we suspect or find Bonus Abuse, Bonus Fraud or a violation of our Fair Play Policy to be taking place (or have taken place or about to take place) we reserve the right to create a digital profile to investigate the extent and severity of such Bonus Fraud, Bonus Abuse and / or violation of the Fair Play Policy which may include, but shall not be limited to, IP mapping, payment method auditing, device fingerprinting, open source reviews and electronic verification.
2.5 In the event that a Customer has engaged in, or We believe to be engaged in Bonus Abuse, Bonus Fraud and/or a breach of the Fair Play Policy and the Customer has withdrawn winnings (including or not including original deposit) then we reserve the right to claim as damages such amount (along with the administrative charge set forth in clause 2.3) via the ADR process as set forth in the General Terms and Conditions and/or legal action in a court of competent jurisdiction.
3. Standard Terms
3.1 Subject to clause 7.3 of the General Terms and Conditions, You may withdraw Cash from Your Customer Account at any time without any restriction other than any processing charges that may be set out in clause 7.2 of the General Terms and Conditions from time-to-time. However, where you make a withdrawal you will forfeit any remaining Bonus Balances in Your Customer Account.
3.2 You may not withdraw any Casino Bonus Money until You have complied with the applicable Promotional Requirements. Where You have complied with the relevant Promotional Requirements, the Casino Bonus Money (or any winnings resulting from it) derived from the relevant Promotion will become Cash and will be free for You to withdraw without any restriction other than as described in clause 3.1 above.
3.3 If Your withdrawal request is unsuccessful for any reason as provided by section 7 of the General Terms and Conditions, and Your funds have been returned to Your Cash Account, You will not receive back any forfeited Bonus funds.
3.4 Before any withdrawals are processed, Your play will be reviewed for any Bonus Abuse and Bonus Fraud. Where We reasonably suspect that You have been engaged in either Bonus Abuse or Bonus Fraud, then the consequences are described in clause 4.1 below.
Casino Games Wagering Requirements – Game Weighting
3.5 Where a Promotional Restriction consists of a Wagering Requirement, different casino games will be regarded as providing different percentages of the relevant Wagering Requirement, as follows: most Slots 100%, Roulette 8%, Blackjack 8%, Other Games 0%. Bets placed on the following slots will contribute 75% towards the Wagering Requirement: Retro Reels, Retro Reels – Diamond Glitz, Retro Reels – Extreme Heat, Hot Ink, Reel Gems, Dragon Dance, Bikini Party, Wild Orient, Lady In Red, Scrooge and Loaded, Immortal Romance, High Society, The Great Albini, Playboy, Leagues of Fortune, The Finer Reels of Life, Jungle Jim – El Dorado, Cool Buck 5 Reel, Isis, Jurassic Park, Break Da Bank Again, Mystic Dreams, Bust The Bank, Deck The Halls, Dragonz, Fish Party, Fortune Girl, Girls With Guns – Jungle Heat 90, Girls With Guns – Frozen Dawns, Golden Princess, Pretty Kitty, Rhyming Reels Georgie Porgie, Secret Romance, Titans Of The Sun – Hyperion, Titans Of The Sun – Theia, and Untamed – Giant Panda.
3.6 Unless stated in the specific terms applicable to any Promotion, any Casino Bonus awarded will be subject to a 50 times Wagering Requirement. What this means is that Your Casino Bonus Monies derived from that Promotion will become Cash as soon as You wager 50 times the value of the Casino Bonus initially awarded to You.
3.7 Casino wagers placed with Cash will win Cash, and casino wagers placed with Casino Bonus Money will win Casino Bonus Money. If Your total Account Balance consists of Cash and Casino Bonus Money, then each wager You place will be placed using both Cash and Casino Bonus Money in the ratio that the Cash and the Casino Bonus Monies in Your Customer Account bear to each other at the time of placing the wager.
For example if You have a Cash balance of £100 and a Bonus Money balance of £100 in Your Customer Account, if You place a £20 wager, £10 of the wager will come from Cash and £10 of the wager will come from Bonus Monies. If You win £50 from this wager, then £25 of Your winnings will be Cash and £25 will be Bonus Monies.
3.8 If You are awarded a Casino Bonus, then the maximum single wager You are allowed to place is £6.25 until the Wagering Requirement of the Casino Bonus awarded is achieved.
3.9 Only deposits made using a debit card are eligible for Deposit Bonuses. Deposits made using alternate payment methods are not eligible for any Deposit Bonus.
Free Spin Promotions
3.10 Promotions consisting of Free Spins and may be awarded to You from time to time subject to any minimum deposit requirement as set forth in clause 6.1 of the General Terms and Conditions.
3.11 Any Free Spins awarded to You shall be valid for 2 days (48 hours), after which any unused Free Spins will expire (in no event sooner than 48 hours after their award).
3.12 Winnings derived from Free Spins will be Casino Bonus Monies and will be credited to a Customer’s Casino Bonus Account.
Free Bonuses and Free Spins Where There is No Deposit 3.13 In the event of a Customer never having made a deposit on their Customer Account prior to receiving any Free Bonus or Free Spin, any withdrawal of Cash winnings derived from the Free Bonus or Free Spin awarded will be limited to £100.
Expiry 3.14 All Bonuses, including Free Spins, expire 2 days (in no event sooner than 48 hours) after being awarded.
3.15 You can opt-out of receiving bonuses as follows:
3.15.1 You can choose not to opt-in to receiving all bonuses and promotions during the Your Account registration process.
3.15.2 You can opt-out of receiving any given Bonus after registration online in the “My Account” section of Our Website, under the “Manage Bonuses” section.
3.15.3 You can opt-out of receiving any given Bonus applied to Your Customer Account before wagering on that Bonus commences. To do this, You must contact customer service and request that the Bonus is removed from Your Customer Account prior to making Your first wager after receiving the Bonus. Once We have confirmed to You that the Bonus has been removed You can commence wagering. If however You begin wagering after receiving a Bonus, but before We confirm that the Bonus has been removed from Your Customer Account, You will be bound by these and any other applicable Promotional Terms as regards such Bonus.
4. Bonus Abuse and Bonus Fraud 4.1 We offer our valued Customers Promotions to reward them but We do not tolerate Bonus Abuse or Bonus Fraud. If We discover, or have reasonable grounds to suspect, that any Bonus Abuse or Bonus Fraud has taken or is taking place, We reserve the right to take one or more of the following actions: We shall cease awarding any further Promotions to the relevant Customers, void Bonuses received by the relevant Customers as part of existing Promotions and/or remove winnings and/or any funds deposited by the Customer from the relevant Customers’ Customer Account(s).
4.2 The following constitutes Bonus Abuse:
4.2.1 equal, zero or low margin wagers with Bonus Monies;
4.2.2 placing single bets in excess of £6.25 until such time as the Wagering Requirement of that Bonus is met;
4.2.3 two tier betting; where bets are placed on high variance outcomes, before switching to normal variance outcomes to meet the Wagering Requirement;
4.2.4 decreasing Your stake amount by 60% or more after a win, where such win is 5 times or greater than Your last deposit, for the purpose of clearing Wagering Requirements while a Bonus is still active, (e.g. winning £100 on any spin including a double up and reducing Your stake amount to £40 or less);
4.2.5 moving from a low weighted game (8% or 0% wagering contribution) to a higher weighted contribution game (100%) after a win, where such win is 5 times or greater than your last deposit, for the purpose of clearing Wagering Requirements. Game weighting is specified in clause 3.5 above;
4.2.6 placing minimal risk bets, such as any bet spread combination in roulette games covering 25 or more of the 37 unique number spots on the table.
4.2.7 the use of bonus funds to progress through the bonus stages of slot games which, from time to time, may offer such additional bonus stages may result in the winnings from the final bonus round being voided.
4.3 The following constitutes Bonus Fraud:
4.3.1 using more than one Customer Account in order to claim multiple Bonuses;
4.3.2 using a VPN or masking IP addresses in order to claim multiple Bonuses or to facilitate acting in concert with other Customers;
4.3.3 colluding between Customers as described in clause 13.1.5 of the General Terms and Conditions through the use of bonuses;
4.3.4 bonus stacking, namely using multiple deposits to claim multiple Bonuses before the Wagering Requirement of the original Bonus is met; and
4.3.5 Multi-brand Bonuses, namely the process of opening accounts with more than one casino or bingo brand that we operate so as to receive a new player or welcome bonus strictly with the intention, in our sole discretion, to engage advantage playing not consistent with our requirement that Customers always and only avail Our services for, and in the spirit of, our Fair Play Policy.
Welcome Bonus Terms
5. Welcome Offer Promotions – Additional Terms
5.1 The Welcome Offer is available to newly registered Customers on the occasion of such new registration only.
5.2 The minimum deposit is £20 (unless otherwise stated).
5.3 The Welcome Offer is only available for the first deposit provided that such deposit is made within the first 2 days (48 hours) of Your new Customer Account registration.
5.4 The following applies where Your Welcome Offer includes Free Spins:
5.4.1 Any Free Spins awarded to You shall be valid for 2 days (48 hours) from the time of your approved registration, after which any unused Free Spins will expire (in no event sooner than 48 hours after their award).
5.4.2 Winnings derived from Free Spins will be Casino Bonus Monies and will be credited to a Customer’s Casino Bonus Account.
5.5 The following applies where Your Welcome Offer includes a Casino Bonus:
5.5.1 The Casino Bonus shall be 100% (unless otherwise stated) of Your first deposit up to the maximum described in clause 5.5.2 below. For Example; if You deposit £50 in Your first deposit, You will receive a Casino Bonus of £50.
5.5.2 The maximum Casino Bonus You can receive is £150 (unless otherwise stated in Your Promotion).
5.5.3 Promotional Terms concerning game weighting per clause 3.5 will apply to Your Casino Bonus.
5.6 To qualify for the Welcome Offer You must opt-in and click the “JOIN” box during the registration process, which indicates that you wish to receive the Welcome Offer and accept the applicable Promotional Terms.
5.7 If You do not wish to receive the Welcome Offer or would like the Welcome Offer removed from Your Customer Account, please follow the steps outlined in clause 3.15 above.
Promotional Terms last updated on April 8th 2020.