Cashino Casino Terms and Conditions
Terms and Conditions of Use
These Terms and Conditions govern your use of the Site, the Gambling Platform and the Services (as the terms “Site”; “Gambling Platform” and “Services” are defined below). if You do not agree to these Terms and Conditions please do not continue using the Site. Your continued use of the Site is acceptance by You of these Terms and Conditions. These Terms and Conditions form a legal agreement between You and Us. You should print off a copy of these Terms and Conditions and keep them in a safe place. These Terms and Conditions are subject to change as set out below. The Terms “You”, “Your”, “Us”, “Our” and “We” are defined below as are other words and phrases used in these Terms and Conditions.
Certain words and phrases are defined in these Terms and Conditions. In addition, in these Terms and Conditions, the following words and phrases have the following meanings:
“You” and “Your” means you, the person using the Site, Gambling Platform and the Services;
“Us”, “Our” and “We” means Merkur Interactive Malta p.l.c., a limited liability company incorporated under the laws of Malta, with registration number C 40619 and having its registered office address at No. 2, Geraldu Farrugia Street, Zebbug, ZBG 4351, Malta and licensed by the GB Gambling Commission under a remote operating licence number 000-044908-R-323825-010.
“Gambling Platform” means any online and/or mobile platform provided by Us to allow You to access the Site and the Services;
“Players” means all end users of the Site (including You) who use the Services and who have agreed to the Terms and Conditions;
“Site” means the website www.cashino.com; and
“Services” means the provision by Us of gambling and betting services provided via the Site and the Gambling Platform to Players.
In these Terms and Conditions, references to the singular shall include references to the plural and vice versa. Headings are for convenience only and shall not affect interpretation. Reference to statutes shall include such statute as amended or re-enacted, together with all secondary legislation made under the relevant statute.
1. Who we are
1.1 We are regulated by the Gambling Commission. We operate and provide the Services under a remote operating licence number 000-044908-R-323825-010 issued by the Gambling Commission on the 11th day of May 2016, which can be found here. Additional details can be found at the Gambling Commission portal www.gamblingcommission.gov.uk.
1.2 The Site and the provision of the Services fall under the jurisdiction of Great Britain and all bets placed on the Gambling Platform are placed on servers which are located in France.
1.3 In the event that these Terms and Conditions are translated into another language, the English language version shall prevail.
1.4 If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions shall prevail.
1.5 If You have any questions about the Site or the Services, or in the event that You have any complaint or dispute regarding the Services, You should contact Our Customer Services Team at: firstname.lastname@example.org.
2. Applicability of these Terms and Conditions
2.1 You agree that You will only use the Gambling Platform for Your personal entertainment and that You will not use the Gambling Platform to conduct a commercial business.
2.3 You agree that Your failure to comply with these Terms and Conditions may result in the closure of Your Account (as the word “Account” is defined in paragraph 5 below) and may also lead to loss of funds in Your Account and/or legal action by Us against You.
3. Amendments to these Terms and Conditions
3.1 We reserve the right to amend these Terms and Conditions (including to rectify errors or mistakes discovered on the Gambling Platform) without prior notice.
3.1.1 However, We will ensure that any material changes to these Terms and Conditions will be notified to You before they come into effect by an appropriate method (for example via a prominent notice on the Site). The changes will apply to the use of the Site, the Gambling Platform and the Services after We have given notice.
3.1.2 If You do not wish to accept the new terms You should not continue to use the Site, Gambling Platform or the Services and should close Your Account. If You continue to use the Site, Gambling Platform and the Services after the date on which the change to these Terms and Conditions comes into effect, Your use will be confirmation of Your agreement to be bound by the new Terms and Conditions.
3.2 It remains Your responsibility periodically to check these Terms and Conditions to ensure that You continue to agree with them and You are advised to do so each time You use the Site, Gambling Platform and the Services.
3.3 Any bet received (but not settled) prior to the time of notification of the amendments to these Terms and Conditions will be subject to the pre-existing and unamended version. We reserve the right to suspend, amend, add or remove any part of the Site, Gambling Platform and/or the Services at Our sole discretion and without warning and We will not be liable for any such action.
4. Legality of the use of the Gambling Platform and the Services
4.1 To access and utilize the Gambling Platform and the Services You must be at least 18 years of age or the legal age required for gambling in the jurisdiction in which You reside, whichever is the greater. We are required to verify Your age and may require evidence from You and proof of Your place of residence.
4.2 We reserve the right to suspend and/or terminate access to the Gambling Platform and the Services if We are of the reasonable opinion that the Player is under 18, under the legal age required for gambling in their jurisdiction, resident in a jurisdiction where We are prohibited from offering access to the Gambling Platform and/or it is unlawful for the individual to access it, or if We cannot independently verify the name, age, address or other details of any Player.
5. Registration and use of Your Account
5.1 You must establish an account with Us before You use the Services (an “Account”).
5.1.1 You must ensure that any details provided by You in order to establish an Account or at any time thereafter are correct and complete and You must inform Us of any changes to Your details by updating Your Account.
5.1.2 The name on Your Account must match Your true and legal name and must match the names on bank cards or other payment methods You make to Us.
5.1.3 The payment method You use must belong to you. It is unlawful to deposit money which has been obtained illegally or which belongs to someone else, regardless of any agreement that You may have with the third party.
126.96.36.199 We do not accept payment via credit cards. We accept payment via e-wallets if those e-wallets prevent credit card use for gambling.
5.2 You may open only one Account per household, per user, per IP or device. Any identified additional account will be closed and/or blocked.
5.2.1 We reserve the right not to open an account for any applicant without having to provide any reason whatsoever.
5.3 You agree that We are unable to provide You with any legal advice regarding the legality of Your use of the Site, the Gambling Platform or the Services.
5.3.1 There may be specific laws in Your country, place of residence, or the place where You access the Site and the Gambling Platform which prohibit online gaming and online gambling.
5.3.2 It is Your responsibility to ensure compliance with Your applicable local or national laws before establishing an Account with Us or using the Gambling Platform or the Services.
5.3.3 You are encouraged to seek legal advice before establishing an Account and/or using the Gambling Platform or Services to ensure that the use of such is not contrary in any way to laws applicable to You.
5.3.4 You warrant to Us that You will not use the Gambling Platform or use the Services in a jurisdiction that prohibits online gaming or online gambling. Further, You warrant to Us that You will not use the Gambling Platform or use the Services at any time if You are a citizen of a jurisdiction that prohibits its citizens from participating in online gaming or online gambling (regardless of the citizen´s location).
5.3.5 You acknowledge and agree that We may not be able to provide some or all of the Services in certain jurisdictions. Should We discover that you are a resident of a jurisdiction in which it is unlawful for Us to provide the Gambling Platform and/or Services, and/or for You to access the same, We reserve the right to close Your Account, in which case, any Funds deposited by You will be refunded in full.
5.4 We shall require information from You to enable Us to meet anti-money laundering and prevention of terrorism legislation and regulations and to verify Your identity, name, age and address.
5.4.1 This may include but is not limited to copies (including certified copies) of Your passport/valid Photo ID and satisfactory proof of address, including but not limited to recent utility bills (within the last 3 months) and/or bank statements and the requirement for such can be made by Us at any time. Please refer to our FAQs for further information.
5.4.2 We might also require from You documents or evidence as proof of the source of funds used in Your Account.
5.4.3 Failure to provide Us with any documentation requested by Us may lead to suspension or termination of Your Account.
5.4.4 We reserve the right to contact third parties to verify Your identity and source of funds and for the prevention of money laundering and the prevention of the financing of terrorism.
5.4.5 You will be provided with a log-in code and password for Your Account on the Gambling Platform.
5.4.6 In order to prevent fraud, You must keep this log-in code and password confidential and not disclose it or share it with anyone.
5.4.7 If You know or suspect that someone else knows Your log-in code and/or password or that any other personal information has been stolen or otherwise accessed without Your authority You must notify Us immediately.
5.4.8 You will not allow any other person or third party to use Your Account.
5.4.9 You are solely responsible for all use of the Gambling Platform and the Services through Your log-in code and password.
5.4.10 Unless caused by Our negligence, any unauthorised use of the log-in code and password will be Your sole responsibility and deemed to be Your use. You will therefore be liable for any such unauthorised use and will not be re-credited by Us for any resulting losses from Your Account, regardless of whether or not the third party who participated had Your consent.
5.4.11 The currency of Your Account will be British Pounds (Sterling). If We have reason to believe that there is likely to be a breach of security or misuse of the Gambling Platform, We may require You to change Your log-in code and/or password and/or We may suspend Your Account.
5.5 To play real money games You will be required to pay real money into Your Account (“Deposit Funds”).
5.5.1 The minimum amount for deposits is GBP £5 (five).
5.5.2 Deposit Funds will be deposited in Your Account on actual receipt by Us of the Deposit Funds.
5.5.3 Deposit Funds together with any Legitimate Winnings (as the term “Legitimate Winnings” is defined in the following paragraph) due to You (collectively “Your Funds”) will be held in Your Account in trust by Us on Your behalf.
5.5.4 We are not a bank and funds in Your account do not attract interest.
5.5.5 We will only pay winnings due to You, into Your account, once We have received all the information We require from You for our legitimate anti-money laundering purposes.
5.5.6 If You request a withdrawal without wagering an amount that is equal or more than the amount deposited, We reserve the right to enforce wagering of the full or part of the previous deposits made, and / or charge a fee on a withdrawal request, and require an explanation from You as to why You requested the withdrawal.
5.5.7 If a further request for withdrawal is made without wagering an amount that is equal to or more than the amount deposited, we reserve the right to charge a 5% (five percent) fee of the transactional value, but no less than GBP £5 (five), and a final third attempt to withdraw funds without wagering an amount that is equal to or more than the amount deposited will result the closure of your account.
5.5.8 Betting on Red and Black simultaneously on Roulette and/or betting on Player and Banker simultaneously on Baccarat do not qualify as valid wagering.
5.5.9 These measures are intended to prevent money laundering such that clients who do not turn over are not able to launder money via our services.
5.5.10 As long as you turn over you will be able to withdraw your deposit and winnings.
5.5.11 We are entitled to refuse to accept any deposit of Deposit Funds into Your Account.
5.5.12 You acknowledge that when using bank cards or e-wallet providers to make a deposit of Deposit Funds into Your Account, it may take up to five business days for such deposit to reach Your Account and to be available for you to use.
5.6 For the purposes of these Terms and Conditions, the term “Legitimate Winnings” means winnings legitimately due to You that have been won by You using the Gambling Platform and that have been won fairly by You in accordance with these Terms and Conditions and are not subject to any reasonable objection by Us, less
(a) any rate or commission; and, (b) other entry or other fees due to Us for Your use of the Gambling Platform and the Services; and (c) any charge backs made by a Third Party Service Provider (as the term “Third Party Service Provider” is defined in paragraph 6 below). 5.6.1 You have the responsibility for checking any winnings due to You before or after each Gambling transaction and prior to departing from the game session. If You suspect any errors, You must report it immediately to Us (email@example.com) before participating in the next or another game.
5.7 The minimum amount for withdrawal is GBP £10 (ten). You can request withdrawals of Your Funds at any time provided all Deposit Funds paid into Your Account by You have been received by Us and provided that We are satisfied that any winnings claimed by You are Legitimate Winnings.
5.7.1 Withdrawals of Your Funds (total or partial) can only be made to You and via the same method and in the same currency as the method You used for deposit, unless this is not possible. If this is not possible, we will use the second, alternative payment method obtained from you.
5.7.2 In order for You to be able to withdraw Funds from your account, it is Your responsibility to ensure that You have provided all the necessary documentation requested by Us to complete age verification checks when You make the request to withdraw.
5.7.3 Withdrawals are usually processed within 24 hours, but might take longer if additional verification checks are required.
5.8 We may suspend or terminate Your Account immediately without notice and without giving reasons at Our absolute discretion if You breach any of the obligations under these Terms and Conditions.
5.8.1 The expiry or termination of Your Account for any reason will not affect:
a) any rights, obligations and/or liabilities accrued before the date of termination or expiry; or b) any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination. 5.8.2 You can terminate Your Account at any time however if You do terminate Your Account, You must stop using the Gambling Platform.
5.8.3 The suspension or termination of Your Account will not affect either party´s statutory rights or liabilities, or those rights and liabilities that are expressed here as persisting beyond the term of this Agreement.
5.9 You are responsible for paying and accounting to any relevant governmental, tax or other authority for tax or other duty that may be due on Legitimate Winnings by You.
5.10 You will be required to be age verified before “play for free” games are made available to You. We may at Our discretion provide “play for free” games where You may use certain games selected by Us on the Gambling Platform for free. In the event that You play the play for free games no winnings or returns will be made to You in relation to such play for free games. Play for free games are offered at Our discretion and can be withdrawn at any time.
5.11 If Your Account is inactive for 6 months or longer, We reserve the right to charge monthly administrative fee of 5% (five percent) or GBP £5 (five), whichever is greater or to terminate Your Account after 12 (twelve) months of inactivity giving you 30 (thirty) days’ notice. Any remaining balance will be returned to you. If following the 30 (thirty) day notice period, we are unable to return your account balance to you, your balance will be donated to charity.
6. Third party service providers
6.1 To place funds into Your Account, You will be required to use the services of third party service providers including e-wallet providers, electronic payment processors and/or financial institutions (each a “Third Party Provider”).
6.1.1 We will also be required to use the services of Third Party Providers to pay Your Funds to You.
6.1.2 You hereby authorise Us to instruct Third Party Providers to handle deposits and withdrawals into Your Account in accordance with these Terms and Conditions.
6.1.3 You will be required to enter into separate terms and conditions with the Third Party Provider regarding services the Third Party Provider will supply to You in connection with Your Account (“Third Party Terms and Conditions”).
6.1.4 We are not a party to the Third Party Terms and Conditions.
6.2 To maintain security to protect Your Account, We perform random security checks. You hereby accept that We maintain the right to obtain additional documentation from any Third Party Provider to verify Your identity in the event of such a security check. Where the Third Party Provider fails to provide Us with such additional documentation in relation to Your Account, We reserve the right to suspend or terminate Your Account at Our absolute discretion.
6.3 Should winnings be credited to or debited from Your Account in error, it is Your responsibility to notify Us of the error without delay in order for the sum to be rectified in accordance with a reconciliation of the amount processed. Any winnings credited to You due to the error will be deemed invalid, are not available to bet with and We reserve the right to void any transaction involving such winnings. If You believe that the amounts displayed in Your Account do not accord with the amount processed through the Third Party Provider, You should address this issue with the Third Party Provider.
6.4 We have no liability for any acts or omissions of any Third Party Provider and any remedy that you might have lies against them.
7. Right to use
7.1 You are required to download and install software to use the Gambling Platform.
7.1.1 We grant to You a personal, non-exclusive, non-sub licensable, non-transferable and revocable licence to install and use the software required for Your use of the Gambling Platform (the “Software”).
7.1.2 You may use the Software solely for participation in the Gambling Platform and for the provision of the Services by Us to You.
7.2 The Site, Gambling Platform, the Software and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds and all other intellectual property rights on and in and to the Site, Gambling Platform and the Software are and will remain Our exclusive property or the exclusive property of Our licensors and are protected by intellectual property laws, including copyright and shall not be reproduced without Our prior written consent.
7.2.1 You have no rights to use any trade marks, trading names or the like used on the Gambling Platform and all rights in and to the same are Our exclusive property or those of Our licensors.
7.3 Except as permitted by these Terms and Conditions, You may not (other than as permitted by law) copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Gambling Platform, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicence the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software.
7.3.1 Without limitation, the above activity includes any form of hacking, attacking, manipulating or damaging of the Gambling Platform or the Software.
8. Payment and security
8.1 To maintain a high level of security to protect Your Account, We perform random security checks.
8.1.1 You hereby accept that We maintain the right to obtain additional documentation in order to verify Your identity in the event of such a security check.
8.1.2 Where We fail to obtain such additional documentation to Our reasonable satisfaction, We reserve the right to suspend or terminate Your Account at Our absolute discretion.
8.2 Any applicable taxes and fees in connection with any winnings are Your sole responsibility. Legitimate Winnings cannot be transferred, substituted, or redeemed for any other prize.
8.3 Unless otherwise stated in these Terms and Conditions, no bet can be cancelled once confirmed by Us. We reserve the right to refuse any bet.
8.4 No bet can be placed unless You have a sufficient balance on Your Account. You will not be given any credit.
9. Anti-Money Laundering provisions
9.1 We will only place winnings into the Account of the Player that placed the winning bet and once the winning Player has identified himself/herself and verified the same to Our reasonable satisfaction.
9.2 We reserve the right, at Our discretion, (acting reasonably) to suspend payment of Legitimate Winnings, pending a full investigation (including providing details to the relevant competent authorities where appropriate, such as a law enforcement agency), where We suspect that winnings have been credited, and are attempted to be withdrawn, by a Player for any illegal purposes including the purposes of money laundering or terrorist financing.
9.3 Merkur Interactive Malta p.l.c. are committed to complying with all prevailing and current Anti Money Laundering legislation in the relevant jurisdiction and any prescribed licence conditions as determined by the appropriate Regulator. We will check all transactions and report any suspicious transaction to the relevant competent authorities. 9.3.1 In the case that You become aware of any suspicious activity relating to the Site, You must report this to us immediately.
9.4 We may suspend, block or terminate Your Account and withhold funds, as required by the current Anti Money Laundering legislation in the relevant jurisdiction.
10. Responsible Gambling Provisions
10.1 If You would like to take a longer break from gambling, We offer the option of self-exclusion from cashino.com. During the self-exclusion period, You will not have access to gambling and we will not send you any marketing materials.
10.1.1 The minimum period for self-exclusion is of 6 months and can be set to last up to 5 years.
10.1.2 At the end of the self-exclusion period, the self-exclusion will remain in effect for a minimum of 7 years unless You decide to reactivate Your account.
10.1.3 Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period.
10.1.4 At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting Customer Services.
10.1.5 If You require any information relating to this facility please speak to Customer Services or visit our Responsible Gambling section.
10.1.6 We will use our reasonable endeavors to ensure compliance with self-exclusion. However, self-exclusion requires the joint commitment of both You and Us.
10.1.7 During the self-exclusion period You must not attempt to try to open new accounts and You accept that We have no responsibility or liability whatsoever if You continue gambling and/or seek to use the Website and We fail to recognize or determine that You have requested self-exclusion in circumstances which are beyond our reasonable control including, but not limited to, You opening a new account using a different name or address or using any software to masking or faking Your ID and Your connection details.
10.2 We reserve the right to Suspend or Terminate Your account if We are of the reasonable opinion that You might have Gambling Problems, or We find You incurring in practices with the objective of breaching Your self-exclusion.
10.3 We participate in a free national self-exclusion service GAMSTOP, which was set up to help players avoid online gambling if they wish to do so. For more information on GAMSTOP, please visit https://www.gamstop.co.uk.
10.3.1 After Your registration on GAMSTOP your details will be checked against Your Cashino account details or Your Cashino registration account details and You will be prevented from accessing our services if Your details match based on the information You registered on GAMSTOP.
10.3.2 There are circumstances when You may not be prevented from access; for example due to details you provided to GAMSTOP which are not matching Your account or due to the technical failure on GAMSTOP’s side; and therefore no refund will be granted to You. Upon self-exclusion from Cashino.com any outstanding Funds held on Your Account will be refunded to You.
11.1 In making a bet, You will determine the amount of Your own stake, subject, to the following:
a) the restrictions on bets set out in these Terms and Conditions; b) the minimum and maximum amount of any bet as set by Us. 11.2 In the event that You give Us instructions which We consider ambiguous, We will be entitled to treat the entire bet as void. In such circumstances, Our decision will be final and binding.
11.3 If You place a bet, the stake for which would exceed any limits set by Us, the stake amount in excess of the limit shall be disregarded and this element of the bet will be void.
11.3.1 If a bet is not made in full or if details of it are missing, We may, at Our discretion, deem such bet to be void.
11.4 Subject to limits on the value of bets, You may send multiple copies of the same bet in which case all such bets shall be treated as separate bets.
11.4.1 If You submit a number of bets (whether identical or different), they shall be dealt with by Us in the order in which they are received.
11.5 You must make bets as an individual.
11.5.1 We will be entitled to refuse and treat as void a series of identical bets from different Players or where We suspect that Players are acting in collusion or as a syndicate with any other individual(s) or using “bots” and will be entitled to refuse payment of any winnings (including Legitimate Winnings) in this event.
11.6 In making a bet, You represent and warrant to Us that You do not know or have any influence over the outcome of the event in respect of which the bet is made, otherwise We may treat Your bet as void.
11.7 In order to make a bet, there must be available amounts in Your Account equal to or exceeding the amount of the stake.
11.7.1 If the amounts in Your Account do not cover the aggregate stakes wagered at any one time, We will refuse the bets. In these circumstances, You must limit Your bets to Your available sums or re-credit Your Account through the Third Party Provider before You can place the bets in full.
11.8 Where a manifest error (whether caused by human error or otherwise) or systems failure results in incorrect or erroneous game results, any bet (or part of a bet) made will be void. In the event that a game error has occurred such that the game was not performing as anticipated or where a game vulnerability has been exploited by a player so as to gain unfair advantage, We may void the relevant bet, suspend or refuse the payout of winnings and the subsequent crediting of stakes to the player’s account.
11.9 Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on the Gambling Platform, such settlement will be invalid and reversed by Us. If You have insufficient funds in Your Account to permit such a reversal, You will be required to return the erroneously credited sums to Us forthwith.
11.10 We may, at any time, at Our absolute discretion and without giving any reason or advance notice, suspend a game, cease betting on a game or refuse to accept any bet or any part of a bet.
12. Placing a bet
12.1 Bets may only be placed via the Gambling Platform, unless an alternative prior arrangement has been made with Us.
12.2 A bet is accepted only when confirmed in accordance with the procedures stated in the Gambling Rules (as the term “Gambling Rules” is defined in Paragraph 13 below).
12.3 The deadline for placing bets will in each case be determined by Us. Notwithstanding the foregoing, if a bet is placed after the commencement of the game in respect of which the bet is made, the bet will be invalid. Disputes over the times when bets are placed will be finally settled by reference to Our transaction log.
12.4 You shall be responsible for ensuring that Your bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these Terms and Conditions.
12.5 We assume no responsibility for typing, transmission and/or evaluation errors in respect of any bets and will be entitled (after the event, if necessary) to correct manifest errors relating to the reporting of results.
13. Results and evaluation of bets
13.1 We recognize only the official results achieved in the live casino games and the outcome of the randomly generated games. You acknowledge that the results of the games offered on the Gambling Platform are generated by a random number generator (“RNG”) which determines the shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice, the outcome of the games and other randomly generated events that are part of the Gambling Platform. You agree to accept such shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice and the outcomes of the game and other randomly generated events performed by the RNG, as final and conclusive.
13.2 If there is a discrepancy between the result showing on the Software and Our server, the result showing on Our server will govern the result of the Gambling Platform. In the event of system malfunction or damage which results in the loss of data, We will make reasonable efforts to recover all historic data and all recovered data will be deemed official.
13.3 Where there is any malfunction of the electronic display in live gambling, the result will be settled according to the actual result determined by the live gambling mechanism (e.g. the roulette wheel). Any failure on the Player´s part, including but not limited to network connection or computer problems, will not void the game result. You can check Your own bet history in the report section of Your Account to see how any bet was determined.
13.4 Any system malfunction and hardware (including scanner and/or computer) failure during a live game will void the play and the particular table will be closed.
14. Special rules for specific games
14.1 We accept bets for casino games as displayed on the Gambling Platform. All such bets are subject to the rules specific to each relevant casino game (“Gambling Rules”) and it is Your responsibility to become aware of all Gambling Rules to the extent that it is relevant to any bets You place.
14.2 Gambling Rules may be amended by Us at any time.
15.1 We offer promotions in good faith to players who use our Services for entertainment purposes.
15.2 All our promotional offers are limited to one person, family, household address, email address, telephone number, same payment account number and shared computer (e.g. public library or workplace).
15.3 Bonuses are awarded at Our discretion and We reserve the right to govern how bonuses are used before a player is allowed to withdraw them.
15.3.1 Specific T&Cs applying to each bonus or promotion will indicate any restrictions on players claiming or withdrawing bonuses.
15.4 Any bonus issued is valid for a period of 7 (seven) days from the date of issue unless otherwise stated. Any remaining/unused bonus at the end of the stated period will be removed from the player’s account.
15.5 All bonuses credited must be ‘bought-in’ to, accepted or declined.
15.5.1 Once accepted, a bonus is credited to Your playable balance.
15.5.2 Declined bonuses will not be reapplied.
15.6 Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account.
15.7 If We become aware that a bonus promotion is subject to Irregular play or the bonus promotion’ terms are being breached, we reserve the right to:
Refuse any bonuses or bonus winnings that we determine at our absolute discretion to have been redeemed by an abuse of our Services; Withhold any withdrawals and/or confiscate all winnings for irregular play; Bar Players’ Accounts from receiving further bonuses; and Terminate Players Accounts with immediate effect. 15.8 Irregular play includes activities such as abuse of a bonus scheme or promotion, which We identify as Prohibited Practices (as defined in Paragraph 16). Irregular play also includes, but is not limited to, any one or more of the following types of play:
Using more than one account; Wagering bonuses on excluded games;
a) Placing single bets equal to or in excess of 30% of the value of the bonus before the wagering requirements for that bonus have been met. Example: You deposit £100, accept a £100 bonus and place a single bet of £60 on any game.
b) Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.
c) Low risk Roulette bets. ANY bet spread combination on European/French Roulette games covering 25 or more (68%) of the 37 unique number spots on the table or on American Roulette games covering 25 or more (66%) of the 38 unique number spots on the table. Example: You bet on Red and Black, You are covering 36 of the 37 possible outcomes; therefore this bet would not count towards any wagering requirements.
16. Prohibited Practices
16.1 The following activities are considered Prohibited Practices in relation to the Services:
abuse of bonuses or other promotions, including Irregular play (as defined in Paragraph 15.8); and/or the exploitation of any fault, loophole or error in our or any third party’s software by You in connection with the Services to Your advantage and/or to the disadvantage of us or others; and/or the use of third party software or analysis systems including but not limited to software that (i) enables play without human intervention (e.g. Bots); (ii) makes automated decisions; (iii) is designed to utilize or benefit from the data contained on the Gambling Platform; and (iv) is designed to attack, manipulate or damage Our online gambling and gambling operations; and/or opening any duplicate Account; and/or Criminal activities including but not limited to money laundering and any offence under section 42 of the Gambling Act 2005 (commonly known as cheating); and/or Fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with you including but not limited to: (i) the use of a stolen, cloned or otherwise unauthorized bank card as a source of funds; (ii) the collusion by You with others to gain an unfair advantage (including through bonus schemes or similar promotions offered by us); and (iii) any attempt to register false or misleading account information Masking an IP address or using a Virtual Private Network. 16.2 You agree that You shall not participate in or be connected with any form of Prohibited Practices.
16.3 We will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence to utilize or benefit from the data contained on the Gambling Platform.
16.4 Any activity that We reasonably determine, at our absolute discretion, to be a Prohibited Practice will constitute a material breach of the Terms and Conditions of Use.
16.5 We will not be liable for any loss or damage which You may incur as a result of any Prohibited Practice.
16.7 In exercising any of our rights in respect of Prohibited Practices, we shall use all reasonable endeavors to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our customers.
17. Your representations
17.1 You represent and warrant that You have reached the age of 18 or the legal age required for gambling in the jurisdiction in which You live, whichever is the greater. You also warrant that You will not access the Gambling Platform and use the Services from or within a jurisdiction that prohibits online gambling and that You will not access the Gambling Platform and use the Services at any time if You are a citizen of a jurisdiction that prohibits its citizens from participating in online gaming or online gambling.
17.2 You represent and warrant that You are not currently a party to an active Self-Exclusion Agreement with Us or another Gambling Operator.
17.3 You represent and warrant that You understand that by using the Gambling Platform You may lose money on bets placed and You accept full responsibility for such loss. You agree that Your use of the Gambling Platform is at Your sole risk.
17.4 Should sums be paid to or debited from Your Account in error, it is Your responsibility to notify Us of the error without delay. Any sums credited to Your Account due to an error will be deemed invalid and in the event there are sufficient sums in Your Account, such sums will be immediately reversed by Us from Your Account. In the event that there are insufficient sums in Your Account, You shall immediately return to Us the funds representing the erroneously credited funds. Amounts credited to Your Account in error are not available to bet with and We reserve the right to void any transaction involving such sums paid in error to You. For the avoidance of doubt, where You have a balance in Your Account and further sums are erroneously added to this, You are permitted to transact up to the level of credits available in Your Account excluding the erroneously added sums.
17.5 You agree to indemnify Us for the return of any amounts representing erroneously credited sums that You have withdrawn from Your Account.
18. No Warranty
18.1 We will endeavor to provide the Site, Gambling Platform, the Software and the Services using reasonable skill and care. However, We make no further warranty or representation of any nature, whether express or implied, in relation to the Site, Gambling Platform, the Software and the Services. Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded to the fullest extent permitted by law.
18.2 We make no warranty that the Site, Gambling Platform, Software or Services will be secure or will meet Your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site, Gambling Platform or software or the server that makes it available are free of viruses or bugs.
18.3 We make no warranty as to the full functionality, accuracy, reliability of the materials supplied by Us, the Software or results of the Gambling Platform or the accuracy of any information obtained by you through the Gambling Platform.
18.4 The quality of the Internet connection to the gambling platform varies from player to player and may not be absolutely stable. We are not responsible for any misplaced or lost bets. We are not liable, for acts or omissions of any Internet service provider or third party with whom You have contracted for Internet services.
18.5 We carry out regular maintenance to the Gambling Platform to ensure, as much as possible, that an optimum gambling experience is provided to You. During such maintenance sessions, You acknowledge and agree that access to the Gambling Platform and the Software may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. We will make reasonable efforts to notify You of any downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the Gambling Platform) and resume the Gambling Platform and the Services as soon as We reasonably can.
19. Limitation of Liability
19.1 You agree that Your use of the Site, Gambling Platform, the Software and the Services is at Your sole risk.
19.2 WE WILL NOT BE LIABLE IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE, FOR ANY LOSS OR DAMAGE WHATSOEVER OR HOWSOEVER ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE, GAMBLING PLATFORM, THE SOFTWARE OR THE SERVICES WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, DAMAGE FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS ARISING FROM DOWNTIME OR ANY OTHER PECUNIARY OR CONSEQUENTIAL LOSS (EVEN WHERE WE HAVE BEEN NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE). WE HEREBY EXCLUDE ALL LIABILITY TO YOU WHETHER UNDER THE TERMS OF CONTRACT, TORT, NEGLIGENCE OR OTHERWISE TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENT ACT OR OMISSION OR FOR OUR FRAUDULENT ACTS OR OMISSIONS.
19.3 We will not be liable or responsible to You for any loss or damage incurred or suffered by You as a result of any suspension or stoppage (whether temporary or permanent) of the Gambling Platform arising from any governmental order or change in policy by Our regulator, the GB Gambling Commission.
19.4 We shall not be liable for any acts of God, denial of service attacks, loss of internet connection, acts of war or aggression, acts of government or regulatory authority, pandemic or any other events outside of Our reasonable control.
19.5 We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Gambling Platform and You confirm that We will not be liable to You or any third party for any modification to, suspension of or discontinuance of the Gambling Platform, the Software and/or the Services.
19.6 We reserve the right to withdraw the Site, Gambling Platform, the Software or the Services or any elements of the Site, Gambling Platform, the Software or the Services at any time, and will not be liable to You as a result of any such action.
19.7 We will not be liable to You for any use of the Site, Gambling Platform, the Software or the Services that is contrary to the law of the jurisdiction in which You are located. Where local law prohibits Your participation in, or us offering for use, the Gambling Platform, it is contrary to these Terms and Conditions for You to participate in the Gambling Platform and the Services.
19.8 Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent required by law such are not permitted to be excluded.
20. Third Party obligations
You confirm and acknowledge that Your use of the Site, Gambling Platform, the Software and the Services provided by Us is strictly for entertainment in online gaming and online gambling purposes only and that you are not gambling as part of a syndicate, using funds provided by a third party or using a “bot”. You understand and confirm that We are not responsible for any Third Party Provider and any agreement between You and a Third Party Provider does not form part of these Terms and Conditions between You and Us. You agree and confirm that in no circumstances will We be responsible for the conduct of or provision of services by a Third Party Provider. You confirm and acknowledge that any agreement between You and the Third Party Provider is not a contract to which We are a party and therefore We are not liable for any element of the relationship between You and the Third Party Provider.
21.1 You agree to fully indemnify, defend and hold Us, Our officers, directors, employees and agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by You.
21.2 You agree to fully indemnify, defend and hold Us, Our officers, directors, employees and agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of warranties or representations by You including, but not limited to, the representations that (a) You are not a citizen or a resident of a country which prohibits the supply by Us, or acceptance by You, of such online gaming or online gambling activities; and, (b) You are not accessing the Gambling Platform from a jurisdiction where online gaming and online gambling activity is prohibited by law.
21.3 You will indemnify Us for all losses and damages suffered by Us as a result of wrongdoings and/or fraud by You alone or as part of a group of Players acting in concert or as a syndicate. “Wrongdoings and/or fraud” will include but not be limited to attempts to breach the single account per Player rule, to exceed the betting limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which We reasonably deem to be a fraud and/or wrongdoings.
21.4 You further agree fully to indemnify, defend and hold Us, and Our officers, directors, employees and agents harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any claim brought against Us by a Third Party Provider as a result of the breach of these Terms and Conditions by You.
You may not transfer, assign or novate any of Your rights or obligations under these Terms and Conditions to any third party. We may transfer, assign or novate any of Our rights and/or obligations under these Terms and Conditions to a third party. Any material changes to these Terms and Conditions will be communicated to you before these take effect in relation to any of your gambling transactions.
23. Third Party Content
23.1 The Gambling Platform provides content from internet sites or resources belonging to third parties (“Third Party Content”) and while We take reasonable steps to ensure that material included on the Site and Gambling Platform is correct, reputable and of high quality, We do not make any warranties or guarantees in relation to Third Party Content and will not be held liable by You for any such Third Party Content. If We are informed of any inaccuracies in the Third Party Content contained on the Site and Gambling Platform, We will attempt to correct the inaccuracies and inform you of the same as soon as We reasonably can.
23.2 We make no representations or warranties regarding any websites linked to the Gambling Platform (“Linked Sites”), the entities which operate the Linked Sites or which feature on the Linked Sites. We will not accept liability for any loss (including any indirect or consequential loss) or damage You may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. You acknowledge that Your access to and use of any of the Linked Sites is entirely at Your own risk.
24. Third Party Rights
A person who is not a party to these Terms and Conditions has no right under local law or statute to rely upon or enforce any part of these Terms and Conditions and whether under the terms of the Contracts (Rights of Third Parties) Act 2005 or otherwise.
25. Settlement of disputes
25.1 Your complaint should be done via phone, via email to firstname.lastname@example.org, via live chat or via third parties. In the first instance any complaints should be referred to Our customer services team at email@example.com for resolution. Thereafter Our internal review mechanisms will be used to investigate a complaint from You. All investigations shall be done in fair, open, timely and effective manner. The acknowledgement of the complaint shall be provided to You no longer than within 3 days. During the process, we will keep You up to date with Our investigations. We will deal with all complaints as soon as reasonably practicable but shall take no longer than 8 weeks to conclude with Your cooperation. We are only responsible for the provision of the Site, Gambling Platform, the Software and the Services.
25.2 Complaints should be referred to us as soon as possible. You are entitled to raise a complaint for a time period of 6 months from the date of the incident. You should provide us relevant information in relation to the case and cooperate with the investigation.
25.3 A dispute is defined as any complaint that can’t be resolved internally and that relates to the outcome of a gambling transaction.
25.4 In the event that We cannot resolve a dispute You have with Us to both parties´ satisfaction and You are resident in the UK, You will receive a deadlock letter confirming Our final decision and that We have reached the end of the internal complaints process and You may refer the dispute to Our Alternative Dispute Resolution entity, namely IBAS:
Address: IBAS (Independent Arbitration Service), PO Box 62639 London EC3P 3AS
25.4.1 Players registered outside of the United Kingdom (UK) may utilise the dispute resolution services as provided by the GB Gambling Commission under Merkur Interactive Malta p.l.c.´s GB Licence. The GB Gambling Commission can be contacted via the following methods:
Phone: 0121 230 6666
25.5 A dispute or complaint can be raised either directly by the licensee or through UKGC Complaints tool Resolver which is free of use. More information can be found here.
Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provided to Us when You opened Your Account.
27.1 If any part of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed to be severable from the remainder of these Terms and Conditions and such will not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.
27.2 The time stamp on all records either stored in or written to Our transactional database including but not limited to bets (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT).
27.3 No waiver by Us of any part of these Terms and Conditions will be construed as a waiver of any preceding or succeeding breach of any of these Terms and Conditions.
27.4 Unless otherwise expressly stated, nothing in these Terms and Conditions will create or confer any rights or any other benefits in favour of any person other than You and Us.
27.5 Nothing in these Terms and Conditions will be construed as creating any agency, partnership, joint venture or any other form of joint enterprise between You and Us.
27.6 Paragraph 16 (No Warranty), paragraph 17 (Limitation of Liability) and paragraph 19 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason) of these Terms and Conditions.
27.7 You agree to be bound by and adhere to the relevant Gambling Rules in Your participation in the Gambling Platform and the Services. We reserve the right to modify the Gambling Rules, including table limits and game features. Any material changes will be communicated to you before they take effect in relation to any of your gambling transactions.
27.8 You confirm and acknowledge that in agreeing to accept these Terms and Conditions, You have not relied on any representation save insofar as the same has expressly been made a representation in these Terms and Conditions. You agree that You will have no remedy in respect of any misrepresentation which has not become a term of these Terms and Conditions save that Your agreement will not apply in respect of any fraudulent or negligent misrepresentation made by Us or on Our behalf.
27.9 Under legislation in the UK, online gambling debts are legally enforceable.
27.10 These Terms and Conditions and the Services are subject to the laws and regulations of the UK and any dispute arising out of or relating to the Site, Gambling Platform, Software, the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the UK.
27.11 Segregation of Player Funds. We are required by Our Gambling Commission licence to inform You about what happens to Funds which we hold on account for you in the event of insolvency. For more information please see here. We hold all Player Funds in a separate bank account which is ring-fenced from our operational funds. You must be aware that these funds are not protected in the case of insolvency.
27.12 Confidentiality. The Software includes non-public and confidential information, which is secret and valuable to Us or Our licensors . You agree, as long as You use the Software and thereafter, to (a) keep all such confidential information strictly confidential; (b) not to disclose such confidential information to a third party, and not to use such confidential information for any purpose other than participating in the Gambling Platform and for the provision of the Services by Us to You. You further agree to take all reasonable steps at all times to protect and keep confidential such confidential information.
28. Account Closure by You
28.1 You are entitled to close Your Account and terminate the legal agreement between You and Us under the Terms and Conditions of use. Provided that Your Account does not identify that an outstanding balance is due to Us, You can contact Us at any time:
Confirming Your wish to close Your Account; and
Stating the reasons for Account closure, in particular if You are doing so because of concerns regarding the use of Our and other Gambling Services.
28.2 We will endeavour to respond to Your notification within a reasonable timeframe confirming the date upon which Your Account closure will take effect, provided that You continue to assume responsibility for all activity on Your Account until such time as closure takes effect, at which point the agreement under the Terms and Conditions of use shall terminate.
28.3 Upon Account Closure We will return any outstanding balance due to You using the same method of payment used to deposit funds in Your account or such other payment method as we may reasonably determine subject to the following provision:
We shall be entitled, without limiting our rights under Paragraph 29 (Account Closure and Termination by Us) to withhold, from any repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Paragraph 15 (abuse of Services and Irregular Play); (b) pursuant to Paragraph 16 (Prohibited Practices); (c) as otherwise provided by the Terms and Conditions of Use; or (d) as required by law or regulation.
29. Account Closure and Termination by Us
29.1 We retain the right, notwithstanding any other provisions contained in the Terms and Conditions of Use, to close and terminate Your Account on written notice or attempted notice to You in accordance with Paragraph 26. Prior to the Account closure taking effect, if You have made one or more qualifying bets in respect of a Free Bet Promotion other than where we close Your Account pursuant to Paragraph 15 (Irregular Play) and Paragraph 16 (Prohibited Practices) and any other breach of the Terms and Conditions of Use We will
permit You to receive any free bet(s), or the full expected value of any free bets from that Free Bet Promotion, if You having placed all required qualifying bets and refund the balance of Your Account.
29.3 Following the time at which Your Account is closed whether in response to Your request or upon closure by us, We will not credit any bonuses to Your Account, nor will You be entitled to any contingent winnings.
30. Suspension by Us
30.1 We retain the right, at our sole discretion, to suspend Your Account in pursuant to the provisions set out in these Terms and Conditions of Use. Following Account suspension you will be prohibited from using Our Gambling Services, including making deposits and withdrawals, until the date upon which Your Account is re-activated by Us. During Account suspension no bonuses or contingent winnings will be credited to Your Account.
30.2 We shall as soon reasonably practicable address all matters that have given rise to Account suspension in order to resolve any issues so that Your Account may, at our absolute discretion, be re-activated or terminated by Us.
“You” and “Your” means you, the player using the Site, Gaming Platform or the Services.
“Gaming Platform” means any online and/or mobile platform provided by Us to allow You to access the Site and the Services;
“Site” means the website www.cashino.com;
“Services” means the provision by Us of gaming and betting services provided via the Site and the Gaming Platform.
Protecting Your privacy and Your personal data is important to Us.
Your personal information data will be held in accordance with the UK Data Protection Act 2015 (the “Data Protection Law”).
PERSONAL DATA COLLECTED AND ITS USE
We collect personal data when You use the Site and information about the transactions You undertake including details of payment cards used. Where such details of payment cards used are provided, they are stored in a fully encrypted format and not accessible by Us.
You will be asked to provide personal data when You register for any account with Us or otherwise use the Site or the Services.
When You use the Site and/or the Services, Our servers keep an activity log unique to You that collects certain administrative and traffic information including but not limited to: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of the Site and the Services. We may collect personal data about You from third parties including financial institutions, identification verification agencies, credit providers and credit reference agencies for the purposes of maintaining Your account with Us (“Your Account”), identification verification, conducting credit or other financial checks, and You consent to Our collection and processing of Your personal data for these purposes.
Your personal data will be used by Us and by third parties on Our behalf:
a) to set up, manage and administer Your Account, including for anti-money laundering, prevention of terrorist financing and identity verification; and
b) to make, settle and pay bets or wagers;
c) for statistical and research purposes;
d) for market research and data analysis purposes;
e) to analyse Your credit risk (if applicable);
f) to improve the quality or service and gaming experience for Our players; and
g) to comply with licensing and regulatory requirements as are applicable to Us.
We and other members of Our group may contact You to advise You of other goods and services that We think may be of interest to You. If You do not wish to receive such marketing materials, please contact Us in writing to firstname.lastname@example.org and marked for the attention of the Data Protection Officer. Any telephone calls You make to Us may be recorded for training and/or security purposes.
ACCURACY OF PERSONAL DATA
It is Your responsibility to notify Us of any changes in Your personal data by sending an e-mail to Us at email@example.com.
If You believe any of Your personal data is incorrect or inaccurate, You may request corrections or changes to such personal data by contacting Us at firstname.lastname@example.org. We may require You to provide information to Us to allow Us to verify Your identity in this event.
We may disclose Your personal data:
a) if required to do so by law. This may include disclosing Your personal data to third parties for the purposes of identifying You, anti-money laundering, the prevention of terrorist financing. We may also obtain personal data about You from third parties to allow Us to carry out checks to prevent money laundering, vetting and identification and the prevention of the terrorist financing;
b) if We believe in good faith that such action is necessary to:
i. to comply with any law or comply with legal process served on Us;
ii. to protect and defend Our rights or property; or
iii. to act to protect the personal safety of users of the Site, the Services or the public;
c) to any regulatory body or licensing body or authority;
d) to third parties for the purposes of settling or making payment in connection with any bet or wager;
e) to any payment management company engaged by Us to handle payment and collection processes to and from Our players;
f) to third parties who provide services to or on Our behalf;
g) to any third party that purchases Us or Our business;
h) with Your consent;
i) for the purposes of disaster recovery.
We may also disclose Your personal data to other parties in Our group or to third parties for the purposes mentioned above. Your personal data may be processed outside of the UK and/or the European Economic Area. In this event We will ensure that Your personal data is processed in accordance with the Data Protection Law.
We will only use Your name in publicity material with Your consent.
We will take the steps as required by the Data Protection Law to ensure that the personal data We collect is accurately recorded and kept securely.
We do not warrant the security of any information, including personal data, which You transmit to Us over the internet. However, once We receive Your personal data, We will protect Your personal data from misuse, loss or unauthorised access in accordance with the Data Protection Law.
Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of personal data on an international basis. Therefore, by browsing this Site and communicating electronically with Us, You acknowledge and agree to Us processing Your personal data in this way.
Cashino Welcome Free Spins: Promotional Terms
These Promotional Terms set out the terms and conditions governing your use of this promotion. Before entering the promotion, please read through them carefully to ensure that you fully understand how it works. If you have any questions, you can contact us.
1. Are you eligible for this promotion?
1. This promotion is only open to verified new customers located in Great Britain who have never played on our casino before.
2. You must be 18 or over to enter.
3. This promotion is restricted to one entry per person and we reserve the right to forfeit any attempt to share this promotional offer with any other persons within your family and/or anyone who shares your household address, email address, IP address, telephone number, payment account number and shared computer (e.g. public library or workplace).
4. You will not be eligible for this promotion if you use Skrill and/or Neteller as your deposit methods.
5. All other eligibility requirements for the use of our Gambling Platform and our Services (as are set out in our General Terms) also apply to the terms of this promotion.
2. How does it work?
1. Subject to fulfilling the eligibility requirements set out above, you will qualify to enter this promotion by depositing a minimum of £10 on your first deposit.
2. After depositing you will receive 40 Free Spins to use. Any winnings from your Free Spins will convert to bonus money and will have to be turned over 20x before they can be withdrawn.
3. The maximum total Free Spins that you can be awarded is 40 Free Spins.
4. You will have two separate balances in your account: (i) the balance with your real-money funds that you deposited (the “Main Balance”) and (ii) the balance with the bonus funds awarded to you (the “Bonus Balance”).
5. Wagers will always be drawn from your Main Balance before your Bonus Balance. Any winnings from games played using real money will be credited to your Main Balance. You will only be able to play games with your Bonus Balance once your Main Balance has been fully depleted (i.e. the balance is zero).
6. Except where we are required to withhold funds in order to comply with our regulatory or legal obligations, you can make a withdrawal from your Main Balance at any time. If you choose to do so, then the Bonus Balance will be forfeited immediately and reduced to zero and you will not be entitled to any subsequent bonuses under this promotion.
3. How can I claim my bonuses?
1. Once you have registered and made your first deposit, your Free Spins will be automatically be credited to your account.
2. You will have to accept your Free Spins when they are offered to you.
4. What are the wagering requirements?
1. In order to meet the wagering requirement for the welcome bonus, you will need to wager any winnings from your Free Spins twenty (20) times before those funds can be withdrawn (the “Wagering Requirement”). For example, if your bonus fund balance from the Bonus is £10, then you will need to wager the equivalent of £200 (i.e. £10 x 20) before the balance of your bonus funds are converted to real-money funds and become eligible for withdrawal.
2. Wagering can only be completed on: Age of the Gods: God of Storms, Fields of Fortune, Frankie Dettori’s Magic Seven, Gladiator, Neon Life, Wild Beats
3. You need to complete the Wagering Requirements within fourteen (14) days from the date on which the Bonus is awarded (the “Expiry Period”).
4. Winnings from bonus funds will only become withdrawable funds following successful completion of the relevant Wagering Requirement. Once the amount you have wagered meets or exceeds the Wagering Requirement, the remaining Bonus Balance will be transferred to your Main Balance from which you will be able to withdraw as cash or continue to wager on the website.
5. If you do not meet the Wagering Requirement within the Expiry Period, then any existing balance of your bonus funds (including any derived winnings) will be forfeited.
5. Are there any maximum stakes or winnings?
1. The maximum stake permitted with your bonus funds is £5 per bet/spin.
2. The maximum winnings from the Free Spins and any bonus related to it is £50.
6. How do I play the Free Spins?
1. Free Spins can only be played on the following games: Age of the Gods: God of Storms, Fields of Fortune, Frankie Dettori’s Magic Seven, Gladiator, Neon Life, Wild Beats.
2. You will not be able to use the Bonus Balance for skill games, poker, table games or any live casino games. Any attempt to play these games will not contribute towards satisfaction of the Wagering Requirement.
3. Free Spins will be set at a pre-determined spin value of 0.25p.
7. Any other terms?
1. If you do not meet the eligibility requirements for this promotion (see section 1 above), we reserve the right to withhold the payment of any prizes or bonusses and any winnings that may have been generated in your Bonus Balance.
2. If we have reasonable grounds to believe that any terms of these Promotional Terms and/or our General Terms are breached or there is evidence of wagers placed by a customer, or group of customers, which is intended to enhance your chances of securing a profit (irrespective of the outcome), then we may reclaim the bonus and void any winnings or pending winnings linked to this promotion.
3. Any form of play and or suspected bonus abuse or irregular play will automatically lead to cancellation of remaining Bonus Balance and any derived winnings and, in such case, we reserve the right to close your account without any further notice or explanation.
4. We reserve the right (without notice) to amend or cancel this promotion or amend these Promotional Terms at any time in order to comply with any legal or regulatory change.
5. We reserve the right to amend or cancel this promotion or amend these Promotional Terms at any time and for any reason. In such circumstances, we will provide you with notice of any such change.
6. In the event that your initial deposit is cancelled or refused by a payment processor then we reserve the right to refuse or withhold bonuses or winnings. We reserve the right to inspect your transaction records and playing logs to ensure full compliance with these Promotional Terms. We reserve the right to decline or withhold withdrawals unless these Promotional Terms have been fully complied with.
7. It is your responsibility to check whether any amendments have been made to these Promotional Terms. The last alterations were made on 27.11.19.
8. In addition to these Promotional Terms, your use of our Services and your participation in any gaming or wagering (including this promotion) is governed by our General Terms. In the case of any discrepancy between these Promotional Terms and our General Terms, these Promotional Terms shall prevail.
9. These Promotional Terms shall be exclusively governed and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the courts of England and Wales.