Casumo Casino Terms and Conditions
The Danish Casumo Casino is a fantastic choice to play slots, classic tables and live dealer games. It also offers plenty of bonuses for its new Danish players. However, before you make your first deposit, please make sure to read the full casino terms and conditions, as well as its bonus policy. You will find them here, along with the bonus terms in Danish language.
General Casino Rules
1. In general
1.1. The Terms and Conditions defined in this text (hereinafter “the Terms and Conditions”) govern the use of the games made available through www.casumo.com, as well as other URLs licensed or belonging to Casumo Services Limited (hereinafter referred to as “Website” or “Websites”). These Terms and Conditions, the Game Rules and any document expressly referred to in them, as well as any guideline or rules contained on the Website, constitute the agreement between the Parties and govern the contractual relationship between Casumo and the Account Holder. Please read these Terms and Conditions carefully and make sure you understand them. If you disagree with the content, do not use this Website further. These Terms and Conditions also apply to all games made via mobile devices as well as downloaded applications. We also recommend that you familiarize yourself with ausevore’s Privacy Statement. All references to the use of the Website must also be construed as references to the use of our gaming products for mobile devices.
1.2. Casumo Services Limited is a company incorporated under the laws of Malta with company registration number C55663, and with registered address at The Unicorn Center, Triq il-Uqija, Swieqi, SWQ 2335, Malta.
1.3.1. Casumo Services Limited is licensed from and regulated by the Danish Gaming Authority for five years from 12 February 2019, which gives Casumo the right to offer games online in Denmark.
1.4. Casumo Services Limited is hereinafter referred to as “Casumo”, “We”, “Us” or “Our” and the Player and the Registered Account Holder are referred to as “You”, “You”, “Yours”, “User” or “The Player” , as and where appropriate.
1.5. “Games” or “The Games” refers to any of the gaming products offered on the Websites.
1.6. The version of this agreement is currently Version 1.4 and was updated on March 6, 2020. It is valid until a new version is available on the Websites and is accepted by the Player.
1.7. These Terms and Conditions also apply to all platforms and devices that allow you to play games provided by Casumo. ‘Games’ is defined as casino and other games available on Casumo’s website, mobile applications (the “Products”). These terms and conditions thus include “Website” both mobile applications and all other platforms that contain Casumo products.
1.8. Casumo reserves the right to update these Terms and Conditions from time to time for various reasons. This includes, but is not limited to, complying with laws and regulations as well as other regulatory requirements. As a result, we may change this agreement between you and Casumo at any time. When this happens, we will notify you when a significant change in the Terms and Conditions is made via a notice / notification on the Website after login and before the terms apply. You must accept the updated terms before you can access your Account. If you do not agree to the updated Terms and Conditions, you will no longer be able to play on our Website. The full Terms and Conditions are available on the front page of the Website at any time. It is always advisable to check the Terms and Conditions from time to time to make sure you agree with them. All versions are dated.
1.9. Such changes will take effect immediately upon publication on www.casumo.com . It is your responsibility to review this Agreement along with the specific rules for each Game you choose to participate in, to stay up to date with all changes each time you play. You can easily identify if these Terms and Conditions have changed by looking at version number and date as mentioned in section 1.6. In addition, it is recommended to review these Terms and Conditions as well as the respective rules for the games you participate in regularly and not less than once a month, so as not to forget their content.
1.10. You must read and fully understand these Terms and Conditions before registering an account with us. If you do not agree with all parts of this Agreement, do not use or continue to use the Websites.
1.11. These Terms and Conditions apply when you register and confirm your information used for registration in the registration process on the Website. By registering an account with Casumo, you confirm that you have read and understood these Terms and Conditions. By using any of the Websites, you indicate that you have accepted and agreed with the content therein.
1.12. You understand and agree to be bound by the terms of this text, which may change from time to time. In addition, you acknowledge that by registering and using the Website or any other Website that we own, you are also bound by the Game Rules and it is deemed that you have read, understood and accepted all such terms and conditions. We also recommend that you familiarize yourself with our Privacy Statement .
1.13. This Danish version of the Terms and Conditions is the legal basis of the relationship between you and Casumo.
2. Your obligations
2.1. You may only open one account on each of the products provided by us. Casumo reserves the right to close additional accounts.
2.2. If you open or attempt to open more than one account, for whatever reason, Casumo may block or close any or all of your accounts at our sole discretion. Casumo may also, at its sole discretion, cancel all bets that have been placed from the additional accounts added. Should Casumo decide to leave an account open, it will be the first account you have opened with Casumo, to which your remaining deposits, if any, will be transferred. Casumo will deduct an administrative fee of 10% (minimum DKK 300) for each additional account you have opened as well as any other deductions or fees that may apply in accordance with the provisions of these Terms and Conditions.
2.3. You declare that you are over 18 years of age or meet a higher minimum age as stipulated in the jurisdiction of your residence in accordance with the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence. It is illegal to play if you are under 18 years old.
2.4. You are solely responsible for ensuring that your account information is accurate and up to date. This includes, but is not limited to, username and password and / or any other form of access to your account through the respective Website. If there is a suspicion that such information should be compromised, you should inform Casumo and take the necessary steps to prevent or prevent any unauthorized access to any part of your account or its deposit.
2.5. You must use the Games on your own behalf and not on behalf of any other person or company. A Casumo account can only belong to natural individuals. For the avoidance of doubt, company accounts are not allowed. In addition, you may not allow others to access your Casumo account and / or accept winnings or access and / or participate in any of the services that Casumo offers. You understand that you are fully responsible for any loss incurred by a third party on your Account and you must immediately inform us if you suspect that a third party has gained access to your Account and must fully assist us and be available to us in our investigation of the case.
2.6. You may only participate in the Games in your own personal, non-professional, capacity and for entertainment purposes only.
2.7. You declare that you are a resident of and access this Website from Denmark. You are aware that the right to access and use the Website and any of its products may be illegal in some countries. Casumo cannot verify whether the service is legal in each jurisdiction / country. It is therefore your responsibility to ensure that it is in accordance with the applicable laws and regulations that you access and use our Website, and you do not guarantee to use our Website from an area where gambling is illegal. In addition, you declare that you are not a resident of the United States and its affiliated territories, military bases and territories. Casumo also prohibits persons who are in (including temporary visitors) or resident in certain jurisdictions; for the avoidance of doubt, access and registration from countries
2.8. You are not allowed to transfer funds from your account to other players or to receive money from other players in your account. Casumo accounts are not transferable and players are prohibited from selling, transferring or acquiring accounts from other players.
2.9. As an account holder, you are responsible for providing Casumo with correct personal information. As a result, you agree that all information you provide to us, such as, but not limited to, address and email, during the term of this contract is complete, accurate and up to date and that you will immediately inform Casumo there should be changes to such information. Should Casumo become aware that you have intentionally provided us with incorrect information, we reserve the right to block the account and confiscate all funds thereon.
2.10. You may only participate in Games available on our Websites if you have sufficient funds in your account to participate.
2.11. You must not use funds that are associated with or arising from any kind of illegalities and especially funds that originate from illegal activity or source. In addition, we reserve the right to close an account, exclude a player and withhold all funds where the player is reasonably suspected of engaging in fraudulent activities including, but not limited to; use of stolen or counterfeit credit cards or account numbers, chip dumping, counterfeiting, agreed play, and submission of data or documents that have been forged, stolen or otherwise altered.
2.12. It is your sole responsibility to comply with all reporting requirements related to the payment of taxes and / or other fees that may be charged on winnings that you receive from Casumo, if and where applicable.
2.13. In relation to deposits and withdrawals of funds to and from your Account, you acknowledge that you only use credit cards and other financial instruments that are valid and issued by legal institutions and that legally belong to you. We reserve the right not to accept company credit cards.
2.14. You understand and acknowledge that by playing Games offered by us, you risk losing money deposited into your account. If you do not accept this, do not use this Website further.
2.15. You declare that you are not and will not be involved in any kind of fraud, scam, agreed game or any other illegal activity in relation to your or any third party’s participation in any of the Games and will not use any software assisted method or technique or hardware device (s) for your participation in any of the Games. We hereby reserve the right to cancel all bets and confiscate all funds if we suspect such conduct.
2.16. You may only use our pages and products for your own personal leisure use in accordance with the rules and Terms and Conditions we have established and in accordance with all laws, rules and regulations, if and where applicable.
2.17. You must be kind to other players who use the Websites, as well as customer service staff employed by Casumo and avoid inappropriate or offensive comments. Failure to comply with these Terms and Conditions and the Rules of the Game will in no case be tolerated.
2.18. As part of your use of our casino products, we offer you a live chat where you can communicate with our customer service representatives. All conversations are recorded. Offensive or offensive language will not be tolerated. Use of the chat facilities shall only relate to our service and inquiries related thereto.
3. Your account
3.1. In order to place bets and deposit money, you must first register in person with us and open an account (the “Account”). Due to security and legal obligations, you have up to thirty (30) days (verification period) to verify your Account with NemID. In addition to verification with NemID, your name, address and CPR number will be automatically verified in relation to the information in the CPR register. In the event that the automatic verification cannot be completed, Casumo also reserves the right to also request proof of your address as well as a valid ID. You will be notified in your Casumo account as well as via email if this is the case. A Fully Verified account thus refers to an account that has completed all the necessary verifications.
During the Verification Period, the following conditions will apply: Only payments up to DKK 10,000 are allowed and it will not be possible to pay out. In addition, unless you verify your Account with NemID during the verification period, your Account will automatically be permanently closed and any winnings gained during this period will be confiscated; in such cases, any remaining funds paid will be refunded to you.
3.2.1. You are only allowed to have one Casumo account at any one time and must register this personally. You may not apply for or open an Account if you are not the owner or do so on behalf of or for the benefit of another. If you try to open more than one account, all game accounts you try to open may be blocked and any games and bonuses may be canceled. At Casumo’s sole discretion and in cases where we consider the creation of multiple accounts as a result of a sincere error, we may agree to credit the first Account that you have opened with us with any balance remaining on your additional Account (s) ( in). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, any bonus and any other promotion without distinction, that it affects our access to take other actions or use other remedies. In these Terms and Conditions, reference to ‘fraud’ / ‘fraud’ will also include ‘bonus abuse’. Bonus Abuse includes, but is not limited to, opening more than one Account to receive an additional bonus or otherwise benefit from it.
3.2.2. Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Casumo must be notified by the respective account holders.
3.3. You must complete all mandatory information requested in the registration form and it is your sole responsibility to ensure that the information you have provided to us is true, complete and correct. You are hereby informed that we are performing verification procedures and that your Account may be blocked from accessing or closed if we suspect that you have provided us with false or misleading information. You are obliged to inform Casumo of any update, as well as keep the mandatory information given in connection with the registration updated, if this information changes.
3.4. If you notice that you have more than one registered Account, please notify us immediately. Failure to do so may result in your Account being blocked from access.
3.5. As part of the registration process, you must select a username and password to log in to the Website (s). It is your sole responsibility to ensure that your login information is stored securely. You must not give your login information to anyone. We are not responsible for any misuse of your Third Party Account due to your disclosure of login information, whether intentionally or through active or passive or accidental use.
3.6. Casumo reserves the right at any time and for any reason to perform background checks on any player and request relevant documentation, including, but not limited to, any inquiry into the player’s identity, any credit check of the player, or any query about the player’s personal history. In order to comply with our general legal obligations, these procedures will depend on the specific case, and may include, but are not limited to, verification of the player’s information, such as employment, verification of the player’s financial transactions, financial position, source of revenue and / or gaming activity. . Such activities may include the use of specific third party companies that perform the verification as required. Casumo may, in its sole discretion, decide to terminate a player’s account,
3.7. Casumo reserves the right to suspend or close a gaming account at any time in cases where we believe that a continued business relationship with you is at risk of adversely affecting our license to offer games and general legal obligations. at any time and without explanation.
3.8. Casumo reserves the right to reject or close an Account at its sole discretion and without any explanation, however, all contractual obligations already entered into by Casumo without precedent for Casumo’s possible enactment will be honored accordingly.
3.9. You understand and agree that Casumo does not allow players who cheat and players who participate in agreed play. Should we have reasonable suspicion that fraud or collusion has taken place, we reserve the right to cancel any action that we suspect has been taken in connection with such action. In addition, any player who has reasonable cause to suspect that another player is gaining an unfair advantage by cheating or through agreed play should inform Casumo of the suspicion by sending an email to email@example.com.
3.10. Casumo does not permit the use of robots, automated, mechanical, electronic or other types of devices to make automated decisions in any game or in relation to bets on its sites, whether such use has been attempted, or actually influenced by you or by any third party. Should we have reasonable suspicion that such a device is being used on our Products, we reserve the right to cancel any bet that we suspect has been placed by using such a device and exclude any customer from any promotion or contest in which we suspect that such a device has been used. It is also forbidden for you to use an external resource which is designed to give a player an unfair advantage over other players. Such prohibited external resources may include, but is not limited to, third party software applications and databases as well as websites, web based databases, subscription services and the assistance of any other person, whether or not that person also has a Casumo account. We may also suspend that Account during an ongoing investigation and close the Account at our sole discretion. Casumo considers the use of such devices to be equivalent to fraud / deception and reserves the right not to refund any balance on the Account at the time the Account is terminated and to cancel all ongoing games. We may also suspend that Account during an ongoing investigation and close the Account at our sole discretion. Casumo considers the use of such devices to be equivalent to fraud / deception and reserves the right not to refund any balance on the Account at the time the Account is terminated and to cancel all ongoing games. We may also suspend that Account during an ongoing investigation and close the Account at our sole discretion. Casumo considers the use of such devices to be equivalent to fraud / deception and reserves the right not to refund any balance on the Account at the time the Account is terminated and to cancel all ongoing games.
3.11.1. If you wish to close your account, you can do so at any time, by contacting customer service via email or chat. Subject to clauses 5 and 6 below, all funds in the Casumo Account will be transferred to you. The closure of the Account will correspond to the termination of the Terms and Conditions, however, all obligations already entered into must be complied with.
3.11.2. In the event that an Account is closed due to concerns about possible gambling addiction, the player must indicate this. A player who closes an account due to gambling addiction may not open or attempt to open a new Casumo account. Casumo is not liable for direct or indirect consequential damages if a player succeeds in opening a new account. We reserve the right, at any time, to close an account opened in violation of this rule.
3.12. All communication between the account holder and Casumo is stored for compliance with both legal and financial / accounting regulations. In the event that a player’s account is closed, relevant information about the account is stored for five (5) years from the time the account is closed. Related information includes player name, CPR number, address, phone, email and account transaction information. After this time period, all information will be archived.
3.13. Casumo has the right to appoint providers of payment solutions to act on its behalf as well as to receive and / or pay funds on behalf of Casumo.
3.14. You may not apply for an Account, or use any of our Services, if you, or a member of your household, are, or have been for the past two years, employed by Casumo. To understand this provision, “employee” shall also mean employment with third party vendors such as licensors, software vendors, developers or partners and any person who is in any way associated with us.
3.15. Casumo does not offer its services to persons identified as politically exposed persons (PEP). If you are identified as a PEP at any time, your account will be closed and any funds remaining will be refunded (subject to applicable rules). If you would like to dispute your classification as a PEP, please contact us at firstname.lastname@example.org.
3.16. Time Outs Account Account holders may wish to take a break from playing at Casumo. Your “Take a break” period can not be longer than 24 hours. Should you wish to pause your account, you can activate it yourself by going to the Play OK settings on your account.
4.1. When you open an Account, we require you to make a minimum deposit before you can place bets or play. ok, We will assign minimum deposit levels and maximum deposit levels as specified on the Website under “Deposit”. You agree that you may only play with balances that have been cleared in your Casumo account. You can make a deposit at any time by using your debit or credit card, e-wallet, prepaid voucher or by bank transfer. Cash or check are not approved payment methods. Certain factors such as country and currency may mean that some payment methods may not be available to you.
4.2. By depositing funds into your account, you give your permission, and we agree with any winnings to keep them, for the sole and specific purpose of using them (i) to place bets; and (ii) to pay any fee or charge that you may incur in connection with the use of our service. We may charge fees for processing deposits. If such fees are imposed, they will be possible to see in the payment process and will also appear under the section “Payment” on the Website.
4.3. Payment of funds to your account must at all times be made through a Bank or a payment provider, using one of the methods specified on the Website, which may change from time to time. Procedures, terms, availability and processing time for transactions may vary depending on the time, country and bank used. Information about the time of payouts in relation to the payment method used is available on the relevant pages of the Website, and these may change from time to time.
4.4 Funds deposited are available on the Account within a reasonable period of time after confirmation of the payment made, unless additional verification procedures, as set out in clause 4.5, are required.
4.5. Casumo reserves the right to use additional procedures and methods to verify your identity (Know Your Customer), both before and after payments to your Account.
4.6. If Casumo accidentally credits your Account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the amount will continue to belong to Casumo and the amount will be returned to us from your Account. We reserve the right to cancel transactions made with them, including related winnings paid out by mistake. To fulfill such liability, we also reserve the right to freeze and withhold these funds and and set off any subsequent gains to you. If you have paid out funds that do not belong to you before Casumo has become aware of the error, without this affecting other remedies and actions that may be available to us by law, the amount paid by mistake will constitute a debt which you owe Casumo. If a credit is made by mistake, you are obliged to inform our Customer Service about this immediately via. email.
4.7. You may only use debit or credit cards and / or other means of payment that are valid and legally belong to you.
4.8. The minimum deposit is one hundred (100) DKK. Casumo reserves the right to change this minimum amount at any time should we find it appropriate.
4.9. It is illegal to deposit money you have not legally acquired. In accordance with our anti-fraud policies, we reserve the right, upon request for a payment, to pay the amount in full or in part to the same payment method by which one or more payments have been made. In addition, we reserve the right to withdraw any requested payment directly to your bank account.
4.10. Casumo accepts payments made in Danish Kroner (DKK). If your account (bank account or ewallet account) is in another currency, Casumo, or your bank / ewallet, as the case may be, will convert the funds to DKK before they are paid into your account. The same will apply to funds that you pay out. They will be sent to you in DKK and Casumo or your bank / ewallet, as the case may be, will convert the funds into the currency of your account. Please note that all exchange fees are paid by the Player.
4.11. Casumo has a feature that allows for fast and secure deposits while the game is running. This function is only available to customers who use either Visa / Dankort or Skrill. Customers must use this feature responsibly.
4.12. Deposits made to your Casumo account should be made for gaming purposes. If, in Casumo’s estimation, there is a suspicion of misuse (eg if a reasonable proportion of a paid amount has not been wagered or used at stake, and the user then makes a request for payment of the paid amount, or where Casumo suspects that you are abusing exchange rate fluctuations or have made an economic gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit (s) and / or payout (s) related thereto, to deduct in whole or in part and / or refund any balance or related costs from any funds in the User’s account, confiscate funds including winnings and close the Casumo account indefinitely, without warning and notification. In addition, we reserve the right at any time to request and receive satisfactory proof of payment and additional copies of personal identification and other documents that may be required during the life of the account and in such cases before processing any payment request that will be processed exclusively after Casumo’s estimate. In cases where we are not satisfied with the documentation submitted, Casumo may cancel the payment and refund the funds to the account or confiscate the funds and block the account indefinitely. which will be treated solely at Casumo’s discretion. In cases where we are not satisfied with the documentation submitted, Casumo may cancel the payment and refund the funds to the account or confiscate the funds and block the account indefinitely. which will be treated solely at Casumo’s discretion. In cases where we are not satisfied with the documentation submitted, Casumo may cancel the payment and refund the funds to the account or confiscate the funds and block the account indefinitely.
4.13. You agree that the funds paid into your Account should only be used to play the Games found on our Websites. We are entitled to suspend or close your account if we have reasonable suspicion or have reason to believe that you are depositing funds with no intention of placing bets. In such cases, we can also report this to relevant authorities.
4.14. Casumo does not provide any credit for the use of its services.
4.15. You acknowledge that we have the right to block a Casumo Account should we receive a chargeback in connection with that Account. Once a refund request has been received, we will contact you as the registered account holder, to receive confirmation of your identity and, if necessary, we will also ask you to confirm your preferred payment method. Reminders can be sent if the requested confirmation is not received. Administrative fees may apply in such cases and the balance on your Casumo account may be reduced in the event of unauthorized chargebacks or other expenses or costs incurred by us in connection with your account. You should note that remaining funds in a Casumo account that have been blocked due to a refund request,
5.1.1. Available payout methods are clearly described on the Websites.
5.1.2. Payments will be made to your bank account or via another payment method, which you can select under the “Payout” section and / or as selected by Casumo. Whenever possible, Casumo will pay out using the same method you used to make your deposits. Payment methods may only be made in the name of and to the registered account holder. Casumo reserves the right to cancel payouts either to enforce a closed loop or to force the player to pay out for a particular payout method.
5.2. It will not be possible to pay out funds marked as “Bonus Money”, as well as funds that are “stuck” in an interrupted game. Please see section 6 for more information on bonuses and promotions.
5.3. www.casumo.com/da (“The Danish Website”) is licensed by the Danish Gaming Authority (DGA) to offer online games in Denmark. Casumo only allows customers residing in Denmark to use the Danish Website and therefore illegal access to the Website from any other territory is strictly prohibited. Casumo has used its best efforts to restrict any illegal access to the Danish Website from other territories and therefore, any player who violates this restriction and participates in the products we offer on the Danish Website, accepts that such unsolicited participation does not affect bets or payments. made to and accrued in favor of Casumo. In addition, you understand that it is your sole responsibility to pay to continue with all necessary care in relation to taxes on any premium money, if and where applicable.
5.4. Casumo’s handling staff will perform additional verification procedures for any disbursement of an amount of EUR 1,000 or accumulated disbursements of an amount of EUR 2,000. In addition, we reserve the right to perform such verification procedures in the event of minor disbursements. Such verifications may include, but are not limited to, copies of the player’s health card, passports, copies of the player’s bills, and / or copies of credit / debit cards used to make payments. Where applicable, all identification documents must include a clear photographic image of the registered customer.
5.5. All transactions must be checked to prevent money laundering. Casumo, financial institutions and / or the authorities may monitor or request the review of all transactions in order to prevent and combat money laundering. Casumo must report any suspicious transaction to the relevant authorities in the jurisdiction to which they belong and in which Casumo is licensed to operate. Should we be made aware of any suspicious activity related to any of our Games or customers, we must report it to the appropriate authorities immediately. Casumo may suspend, block or close an Account and withhold all funds thereon if requested to do so in accordance with the applicable rules for the prevention of money laundering and terrorist financing.
5.6. The period for processing a requested payment may vary depending on different circumstances, but a request for payment should be approved or rejected within three (3) days. Once a payout is canceled, the funds will be returned to your account and you can apply those funds to your account. Casumo takes no responsibility for funds lost through play after a payout has been canceled either by you or by us.
5.7. Please note that our products are consumed immediately during play. Therefore, we can not give a refund, return of money, or cancel the requested service when playing. If you play for real money, the money will be deducted from your gaming account immediately.
5.8. You should not consider Casumo a financial institution or expect any interest.
5.9.1. Casumo reserves the right to charge a fee should you request a payout without having turned over an amount equal to or greater than the amount paid out that has not been turned over. Should this fee be charged, it will be equivalent to 5% of the requested payout and additional bank charges associated with payouts may be passed on to you in this case.
5.9.2. The approval of a request for payment will be subject to checks made by Casumo to ensure that general legal obligations are complied with and in accordance with other terms and conditions set by Casumo. All payout requests will be subject to transaction limits and payout methods that we will notify you of before payout. Casumo reserves the right to carry out additional checks on disbursement if necessary and especially in cases where paid-in funds have not been adequately converted.
5.10.1. In accordance with applicable laws and license terms imposed on Casumo by respective jurisdictions in which we are licensed to offer games (including in Denmark) and offer our services, players ‘funds are protected in the event of insolvency by separating customers’ funds from Casumos and stored in separately created bank accounts. These accounts have been used for this purpose only and our bank has acknowledged this. In addition, our bank assures that these funds are not covered by the enforcement, seizure or execution of claims against Casumo and these funds are not considered part of the funds to Casumo in case of insolvency. In the event of our insolvency, your funds will therefore be protected and returned to you.
5.10.2. As a general rule for our regulated markets (including the Danish market), Casumo holds customers’ funds separately from the company’s funds in separate bank accounts. This ensures that the funds in players’ accounts are secured in the event of insolvency. This means that measures have been taken to protect players’ funds, but there is no absolute guarantee that all funds will be repaid. This also meets the Danish Gaming Authority’s requirements for separating customers’ funds from the company’s.
6. Terms and Conditions for Bonuses and Rewards
6.1. We can offer new players a welcome offer (or various welcome offers to choose from) the first time they create, verify and deposit on our site. From time to time, we also offer other bonuses, rewards, promotions and / or contests to our players, which are subject to these terms and conditions – as well as any separate rules and conditions for that bonus, reward, promotion and / or competition. If there are separate rules and conditions, these will appear or be read where the offer is presented or activated.
When you receive any type of offer from Casumo, it will be in the form of a valuable item, which you can see under “My valuables” in your account. Sometimes an action is required (for example, making a deposit) in order to use the valuables. In our Bonus Terms and Conditions you can see an overview of the various valuables and how you can get them.
6.2. We reserve the right to set rules for how bonuses are used and how the turnover requirement for the bonus is determined.
6.3. If there is conflicting or conflicting information in these terms and conditions for bonuses and rewards and specific promotion or promotion terms, the specific promotion and promotion terms will apply to the promotion and / or promotion in question.
6.4. Most games contribute to the wagering requirement, cf. section 6.2 – but not all. How much the various games contribute to the wagering requirements will be stated in our Bonus Rules and Terms or in the specific promotion or promotion rules and terms.
6.5. If Casumo sees that a promotion or offer is being abused and / or the bonus terms are not being complied with, we may take the following actions: Revoke or cancel bonuses and bonus winnings obtained through the abuse and / or Exclude players from receiving additional bonuses and / or Close accounts from players who abuse the offers
6.6. Here is a list of what can be considered abuse (including – but not limited to):
- Use of more than one gaming account
- Agreed play Equal, zero sum or low margin play
- Hidden IP address or use of VPN
- Turnover on games that do not count with Bets of more than DKK 50 per spin or DKK 5 per payline.
- Manipulation of software, exploitation of loopholes or other technical abuses that result in intentional fraud.
- Playing games with an active bonus to build a value, convert the bonus and then collect the accumulated value afterwards – for example by postponing a bonus round in a game.
- An offer or promotion can only be used once is person, household, IP address (incl. Shared networks), device, and / or credit / debit card numbers or any other payment method used.
6.7. Employees of Casumo or its affiliates, their families and all others affiliated with Casumo and its business, or those who are not qualified due to other sections of these Terms, may not participate in offers and / or other promotions.
6.8. In the event of errors, mishaps, misunderstandings or disputes regarding any promotion or offer, Casumo’s estimates will be deemed final.
6.9. Casumo reserves the right to adjust a promotion or offer at any time without notice and cannot be held liable for any losses where circumstances beyond our control require it. Any change to the offer or promotion will be stated in the rules and conditions and thus apply to customers who subsequently agree to these in the future.
7. Inactive accounts
7.1. An ‘inactive account’ is an account with a balance that has not been active for twelve (12) months in a row. You can activate an inactive account again by logging in.
7.2. Casumo does not charge a fee for an inactive account.
7.3. Casumo will not actively target inactive players in submissions for marketing.
8. Responsible gaming
8.1. Casumo offers a number of options to help you if you feel you are developing an addiction to gambling. We have a number of measures that can help you play in a safe environment. You acknowledge that when you gamble that involves money, the outcome can never be certain. We have developed tools that will make your gaming experience more secure. To use these tools, you can either go to the ‘Play OK’ settings on your account and set restrictions on your account according to your needs, or you can contact our customer service and describe what you prefer at email@example.com. When you set these restrictions yourself in your account, through the ‘Play OK’ settings in your account, all restrictions that have been activated will take effect immediately. Should you make your request through our customer service, you will receive an email confirmation from our customer service team within a few minutes after your game restriction has been activated. Should you not receive a confirmation, please contact customer service again immediately. This service is available 24 hours a day. We encourage you to consider these measures when playing at Casumo. As a registered account holder, you can:
(i) Set a limit on the amount that you want to spend at most, or on an amount that you want to deposit within a certain period of time;
(ii) Exclude yourself from playing a specific or an indefinite period of time.
8.2. Amount limits
8.2.1. We offer you the opportunity to set amount limits on your Casumo account. When you set a limit, you will not be able to continue playing for more than the limit you have set, as our system automatically prevents further play. You can choose to set a limit for the amount you want to:
(i) Use This allows you to control the amount you can deposit into your account during a certain time period, and in addition you will be able to deposit an amount corresponding to withdrawals made during this period.
(ii) Turnover This lets you control exactly how much money you are willing to bet over a certain period of time. It limits the total amount you can place in bets.
(iii) Tabe This allows you to limit the amount of real money you can lose from the deposits you make. Gains are included in the calculation of the loss.
(iiii) Deposit This allows you to limit the amount of funds you can deposit into the account for a certain period of time.
8.2.2. You can choose to set a ‘daily limit’, a ‘weekly limit’ or a ‘monthly limit’.
8.2.3. You can change or remove a limit that you have set on your account either via PlayOK settings on your account or by contacting our customer service either via chat or at the following email address firstname.lastname@example.org. Increasing or lifting a limit does not take effect until after a 24-hour ‘cooling-off period’ from the time Casumo detects the requested change. This cooling off period will give you the chance to consider whether you really want to increase your deposit limit. Reducing a limit, on the other hand, will take effect immediately after the request for the change has been registered. Should you reach any of the set limits, you will not be able to make additional deposits or place bets (including what you are trying to perform) until the time of such a limit has expired.
8.3. Setting a Maximum Session Time and ‘Reality Checks’
(a) You can choose to set a maximum session time at which you are allowed to be logged in to your account. After this period has expired, the game will automatically stop and you will have to close the game and reopen it from the game browser in order to play again.
(b) The ‘Reality Check’ tool helps you monitor your gaming activity. When this feature is enabled, a message will appear on your screen at regular intervals. You can set how often this is displayed. This message will inform you about how long you have played, how much you have spent / won, it will also offer a direct link to your transaction history and present you with the option to continue or close the game. Customers should note that for certain Casino providers, Reality Check may not suspend play when the message is displayed if ‘Autoplay’ / ‘Autospin’ is enabled.
8.4.1. If you feel that you are becoming addicted to gambling, consider restricting your access to your account. We have measures in place to ensure that once your self-exclusion request is processed, you will no longer be able to play at Casumo and you will not be able to access your account until this time period has expired. Please make sure to pay out all the funds in your account before you choose to request a self-exclusion. For more information on payouts, please see Section 5 of these Terms and Conditions. Should you still have a balance in your account after requesting self-exclusion, our customer service team will pay out any remaining funds in your account. For a self-exclusion longer than 30 days, Casumo will seek to pay out any remaining funds in the account within 5 days of the closure. We reserve the right to request all necessary documentation for this purpose. Should you have any questions, please contact our customer service at email@example.com.
You can, at your option, choose to restrict your access to your Account (login) in:
(i) Permanent / Final Self-Exclusion. You can exclude yourself for a period of min. 1 year. In this case, the account remains closed, and if you ever want to play on our site after the self-exclusion period has passed, you must register a new account. You will not be able to reactivate your current account again, during the self-exclusion or after.
(ii) Temporary self-exclusion. If you choose to temporarily close your account, you must restrict your access for a minimum period of thirty (30) days. Under no circumstances will you be able to reactivate your account during the selected self-exclusion period. Temporary self-exclusion can be extended for additional periods of at least 30 days.
(i) Short break. You can activate a 24-hour break in your account. The account cannot be opened during this time frame, but will reopen automatically when the break is over.
8.4.2. Note that when the time period for a self-exclusion set expires for longer than 30 days, your account will not be opened automatically. If you request that we reopen your account, please contact us via Live Chat, which is available 24 hours a day, 7 days a week. If we decide to reopen your account, you will have to wait for the 24 hour cooling down period to expire and you will not be able to log in to your account immediately. A cooling off period gives you time to consider whether you really want to have your account reopened.
8.4.3 Please understand that it is important for us to know the reason for your self-exclusion, especially if it is related to gambling addiction. Please let us know the reason for your closure request.
8.4.4. You can activate your self-exclusion from the ‘Play OK Settings’ in your account. When you put a self-exclusion on your account, it will take effect immediately. You can also self-exclude by contacting our customer service and requesting self-exclusion. If the self-exclusion has been activated by our customer service, you will receive an email confirming your request. Should you not receive such confirmation, please contact our customer service again immediately. Upon a request for self-exclusion, we will not send you additional sales / marketing material.
8.5. When you exclude yourself, you will cancel all entries in contests that you have entered before the self-exclusion, as well as cancel all non-cash prizes that have been awarded or offered to you that have not been redeemed, activated or used of you.
8.6. All restrictions and responsible gaming tools described in this section can be managed by you from the ‘Play OK Settings’ on your account or by contacting our customer service at firstname.lastname@example.org. The customer service staff has been trained in social responsibility and is aware of the risks of gambling addiction. If you feel that you are in the danger zone, then they are here to help you and inform you about the various options you have to limit your game, by referring to special organizations that can help you. Our customer service is available to you 24 hours a day, 7 days a week.
8.7. Any account restriction and self-exclusion requests will be valid for the licensed brand of which you were a member at the time (for example casumo.com) only and will not apply to other of our sites.
8.8. If Casumo suspects that your game will cause financial or personal difficulties for you, we reserve the right to close your account. If you feel that you need assistance in overcoming gambling addiction, please refer to our Play Okay ‘section ‘ on the Website.
8.9. Minor Players
Casumo does not allow anyone under the age of 18 to open an account on our Websites. Should you be under 18 years of age and try to open an account with us, or should you help a minor to open an account with us, you are breaking the law. Should you have minors in your household or should there be an opportunity for minors to access your computer, please make sure:
(i) Not to share your login information;
(ii) Not to enable the “remember password” feature on the login screens;
(iii) Not to share your credit card or bank account information with minors;
(iv) To install parental control software or internet filter software on your computers. Such software can be found on e.g. www.netnanny.com or www.cyberpatrol.com .
8.10. At Casumo, we strive to provide excellent service to our customers. As part of this, we strive to help our customers with responsible gaming with the tools mentioned in this section. Should you need more information on how to play responsibly, please go to our Play Okay ‘section’. Casumo always strives to live up to social responsibility within reasonable limits, but we trust that you understand that human error cannot be completely avoided and we therefore ask you at all times for your full cooperation. We shall not take any responsibility for and disclaim any obligation should you continue to play or continue to use the Website, with the intention of avoiding the relevant measures taken, this includes but is not limited to opening or attempt to open accounts with us with false or misleading personal data for the purpose of avoiding limits, exclusions and other responsible gaming tools previously requested by you.
8.11. Should you feel that you may be at risk of developing a gambling addiction or would like to be sure that you, or someone in your family or circle of friends do not have access to gambling sites, you can install software that prevents users from accessing these. There are independent third party websites that offer products that block play related websites or software. The Center for Gambling Addiction site is one of the websites offering this service. Please click on these links should you need more information. To provide maximum protection for those affected by gambling addiction, this type of software cannot be removed from a device once installed.
8.11.1. Players should note that Casumo is not made aware of self-exclusions posted on other gaming sites.
8.11.2. If you have chosen to restrict yourself from playing at Casumo because there is a chance that you may have a gambling problem, it is recommended that you consider excluding yourself from all venues you can access both online and offline.
8.11.3. With ROFUS (Register of Voluntary Excluded Players), you can exclude yourself from gaming and gaming marketing from all online gaming sites licensed by the Gaming Authority for a period of your choice or permanently. You can find more information on the Danish Gaming Authority’s website for ROFUS at https://rofus.nu .
9. Privacy and Cookies
9.1. In order to give you access to Casumo’s services, we must process your personal information. To understand how we use your personal information, please read our Privacy Statement .
10. Extraordinary circumstances and interrupted games
10.1. Unexpected technical issues or circumstances beyond Casumo’s control, such as, but not limited to, technical issues with a third party provider, give Casumo access to cancel games and refund players. In addition, you acknowledge that your computer equipment, mobile device or Internet connection may affect the performance and operation of the Website. For this reason, Casumo cannot guarantee that the Website will operate without error or that Casumo’s service will be available without interruption. Casumo cannot be held responsible for any errors or problems arising from your equipment, Internet connection or third party provider. This also includes your inability to place bets or bets or to view or receive information in relation to specific bets.
10.2. Casumo has the right to limit, cancel or reject bets in cases where they are considered too large or if we suspect that the player’s play pattern indicates that the system is being abused.
10.3. In cases where a refund is offered, the amount will be transferred to the player’s account. The player must be informed of this and the procedure must be completed within 48 hours after the decision has been made.
10.4. In the event that a game is “stuck” in a state where it is not finished, for example where the connection is lost while playing an active Blackjack hand, Casumo has the right to “clean up” such games on a regular basis and refund play / bet to the player’s account.
10.5. If a bonus campaign has been misconfigured in any way, then Casumo has the right to change the player’s balance as well as other account information that may be affected by the misconfiguration or setup, to correct the error.
10.6. Should a game contain an error or error configuration that causes incorrect behavior or payout, then Casumo has the right to remove the game and change players’ balances and account information to correct the error.
10.7. Casumo is not responsible for downtime of any kind, server interruptions, ‘lagging’, or other technical or political disruptions to the game. Reimbursement can be given at the discretion of management.
10.8. Casumo shall not be liable for any damages or losses that are deemed, or allegedly incurred, in connection with the Website or its content; including, but not limited to, delays or interruptions in the operation or transfer, loss or destruction of data, communication errors, any person’s misuse of our products or their content or any error or omission of content.
10.9. Casumo strives to ensure that the Website is available 24 hours a day, but shall not be liable if any of our products are not available at any time or at any time. preferably period. We may remove any game from the Website at any time in our sole discretion and reserve the right to change, suspend or remove content, products or services, including your access to the Website.
10.10. In order for you to use certain products that we may offer, you may need to download certain software. Additional terms and conditions of third party software providers that govern the use of their products may also be required by you. Should you not wish to accept such third party terms and conditions, please do not use their software. Casumo accepts no responsibility for any third party software.
10.11. You may not misuse any errors or omissions on the Website, in the Client Program, in any Software or any of the Services we offer. Should you become aware of such an error or defect, do not take advantage of this, but instead inform us immediately. If you do not comply with this clause and use or pass on any information about an error or incompleteness, Casumo is entitled to compensation within the applicable law and this includes compensation for any costs that Casumo may have incurred in connection with the loss, as a result or consequence of your breach of this clause.
11. Complaints and Conflict Procedures
11.1. You can contact our customer service in accordance with the guidelines on the Website, if you wish to complain about our products, services or their handling. This can be found under the “Contact Us” or “Help” section of the Website. Alternatively, you can send an email to email@example.com.
11.2. Complaints are handled in our customer service department and forwarded to the management of Casumo in cases where the customer service staff does not resolve the matter immediately. The player is continuously updated on the status of his complaint. We always strive to resolve complaints as quickly as possible.
11.3. If you are not satisfied with the solution to your complaint at Casumo, you can choose to complain through the public consumer complaint system. See more about this on forbrug.dk . The Gambling Authority also offers guidance on how to complete complaints on the Gambling Guide for Players .
11.4. Alternatively, you can submit your complaints to the European Commission’s Online Dispute Resolution (ODR) platform. This website is dedicated to helping consumers and merchants resolve their disputes out of court and you can access their page via this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main. home.chooseLanguage .
12. Limitation of Liability
12.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Service and your participation is solely your choice and discretion. Therefore, you log in to the Website and participate in the Games at your own risk. The Websites and Games are provided without any warranty whatsoever. You acknowledge that your interest in our Services and in our Website is personal and not professional and that you have registered an account with us solely for personal entertainment. Any other use of our Services that we offer or any other use of our Website is in no way permitted.
12.2. Without prejudice to the general provision of the preceding provision, we, our directors, employees, partners and service providers:
12.2.1. Does not guarantee that the software, Games and Website are always suitable for their purpose;
12.2.2. Does not warrant that the Software, Games and Website are error free;
12.2.3. Does not guarantee that the Software, Games and Website will be available without interruption;
12.2.4. Can not be held responsible for any loss, cost, expense or damage, whether direct, indirect, special, as a consequence, accident or otherwise arising in relation to your use of the Websites or your participation in the Games.
12.3. You understand and agree that if there is an error in a Game or its compatibility, any play made under such error will be void. Winnings obtained through an error in a Game shall be deemed void, and all subsequent rounds of play with these means shall likewise be deemed to have been void, regardless of which Games are played with such means.
12.4. You hereby fully agree to indemnify us, our directors, employees, partners and service providers for any costs, expenses, losses, damages, claims and obligations for any reason that may occur in connection with your use of the Website or participation in the Games.
12.5. To the extent permitted by law, our maximum liability arising from, or in connection with, your use of the Websites, regardless of the reason (whether in contract, tort law, breach of warranty or otherwise), will not exceed DKK 1,000.
12.6. All information displayed on our Website is provided for informational purposes only and is not intended to constitute professional advice of any kind. Neither Casumo nor any of our independent providers are responsible for any errors in information, incompleteness, inaccuracy or delays, or for any actions taken in reliance on information contained herein.
13. Intellectual property rights
13.1. Casumo, the company, the related companies and its licensees (including all third party suppliers) are the sole owners of all rights in the Software and the Software’s code, structure and organization, including copyright, trade secrets, intellectual property and other rights. You must not, within the applicable framework of the relevant legislation:
- copy, distribute, publish, reverse engineer, decompile, disassemble, modify or translate the Software or attempt to access the source code to create derivative works based on the Software’s source code or otherwise;
- sell, assign, sublicense, transfer, distribute or lease the Software;
- make the Software available to any third party through a computer network or otherwise;
- export the Software to another country (whether physical or electronic); or
- use the Software in a manner that violates the relevant laws or regulations, (any of the above is “Unauthorized Use”).
13.2. The term “Casumo” and all other trademarks, service marks, logos, trade names and / or domain names used by Casumo on the Sites and / or applications from time to time (the “Trademarks”), the trademarks, service marks, logos, trade names and / or domain names belong to Casumo and / or its licensees, and they reserve all rights to such Trademarks. In addition, all content on the Pages, including, but not limited to, the Software, images, graphics, photographs, animations, videos, music, sounds and text (“Page Content”) belongs to Casumo and / or its related companies and / or licensees (incl. all third party suppliers) and are protected by trademark and / or intellectual property rights or other rights. You acknowledge that by using our Services and our Sites, that you do not acquire rights in relation to the Page Content and / or trademarks or any parts thereof. Under no circumstances may you use Page Content or trademarks without the prior written consent of Casumo. In addition, you agree not to take any actions that harm or potentially harm rights, including the intellectual property rights held by Casumo related companies and / or licensees (including third party suppliers) in the Software, Trademarks or Page Content, and you will not do so. something that damages the reputation of Casumo, its affiliates, employees, directors, executives or consultants.
14. Violations, sanctions and termination
14.1. If you violate any provision of these Terms or Conditions or we may have reasonable cause to suspect that you have breached them, we reserve the right not to open, suspend, or close your Account, or withhold payment of your winnings and Apply such remedies to any harm caused by you.
14.2. If Casumo suspects that you are engaging in illegal and / or fraudulent activities while using any of the Websites; or that you breach this Agreement; or that you have problems with creditors or that you are otherwise engaged in actions that may be harmful to our company, we reserve the right to freeze or cancel your account or cancel any efforts at our discretion.
14.3. You acknowledge that Casumo shall be the final decision-maker in questioning whether you have violated Casumo’s rules, policies and / or Terms and Conditions, in a manner that results in suspension or permanent exclusion from participating in / on our site (s).
14.4. Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we lose or waive those rights in cases where certain time periods are not set. The same should apply to you. 14.5. We will not be liable to you for any breach of these Terms and Conditions which should arise due to circumstances which we cannot reasonably expect or control.
15.1. If any provision of these Terms and Conditions is found to be unlawful or unenforceable, such provision shall be separated from these Terms and Conditions and all other provisions shall remain in effect and unaffected by such dismissal.
16.1. We reserve the right to assign or otherwise legally transfer this Agreement. However, you may not assign or otherwise transfer this Agreement.
17. The entire agreement
17.1. These Terms and Conditions constitute the entire agreement between you and us in relation to the use of our Websites and, except in the event of fraud, they must replace all previous or simultaneous notices, proposals and agreements, whether electronic, oral or written, between you. and us in relation to the Websites.
18. Applicable law and venue
18.1. Any legal claim or any dispute arising out of these Contract Terms shall be settled in accordance with the governing law of the place of the contract. These Terms and Conditions are subject to Danish law.
18.2. The parties agree that any conflict, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be decided by the Copenhagen City Court. We cannot be held liable under the laws of another jurisdiction.
Updated: March 6, 2020
Welcome Bonus Rules
Here you can see the rules and conditions associated with our welcome offer as well as our general bonus terms. We have tried to the best of our ability to write it as easy to read as possible.
When you receive any type of offer from Casumo, it will be in the form of a valuable item, which you can see under “My valuables” in your account. Sometimes an action is required (such as making a deposit) in order to use the item.
Welcome offer for casino
The welcome offer currently consists of:
– A 100% deposit bonus up to DKK 1,000 on your first deposit after your account is fully verified.
Can I take advantage of the offer?
– You must be at least 18 years or older to register an account and make use of an offer.
– A 100% deposit bonus up to DKK 1,000 on your first deposit after your account is fully verified.
– You have to be a new player. The welcome offer is only valid for new customers who have not previously had an account with Casumo.
What’s up with that deposit bonus?
– Your account must be fully verified before you can activate the deposit bonus.
– You can only get the bonus on your first deposit after verification and you can only get the bonus once.
– Important: To activate the bonus, click on the value item before making the deposit to make use of it. Once the deposit has been made, the bonus will appear on your account.
– You need my. deposit 100 kr.
– The bonus is a 100% deposit bonus up to a maximum of DKK 1,000. So what does that mean? Here is an example: If you activate the bonus and deposit DKK 300, you will receive a bonus of DKK 300 in your account.
– The bonus amount and the amount paid must be wagered 10 times before the bonus and any winnings won with the bonus can be paid out. Forward with the calculator: If you deposit DKK 300 and get a bonus of DKK 300, you will have to turn over DKK 6,000 (300 + 300) x 10.
– You have 183 days (or about half a year ;-)) to meet the turnover requirement above – otherwise the bonus and any winnings won with this will lapse.
– You can play for a maximum of NOK 50 per spin or NOK 5 per payline
– You can of course make a payment before the turnover requirement is met, but then you must be aware that the bonus and any winnings won with this lapse and will not be reactivated.
Is there anything else I need to know about bonuses – including the welcome offer?
– When you play, bonus money will be used in equal distribution with the real money you have in your account and winnings obtained from these will thus also be divided equally in relation to what you bet on bonus money and real money.
Example: If you have DKK 100 in real money and DKK 50 in bonus money in your account, a game of DKK 3 will contain DKK 2 real money and DKK 1 bonus money. Winnings from the game will be distributed in the same way. For example, if you wins DKK 6 in the same example, DKK 4 will be real money, while DKK 2 will be bonus money.
How do games contribute to revenue requirements?
– Important! We reserve the right to control how bonuses are used before you can pay them out – and therefore not all games will contribute to the wagering requirement of your bonus. Most games contribute to the wagering requirement – but not all.
The following slot machines do not contribute to the wagering requirement (0%): 1429 Uncharted Seas, Blood Suckers, Dead or Alive 2, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim.
All other slot machines: 100%
All other games incl. live casino, poker games and table games: 0%
– If Casumo can see that a promotion or offer is being abused and / or the bonus terms are not being met, we will be upset. In addition, we can take the following actions:
Revoke or cancel bonuses and bonus winnings obtained through the abuse and / or Exclude players from receiving additional bonuses and / or
– Close accounts from players who abuse the offers.
– Here is a list of what can be considered abuse (including – but not limited to – and not for inspiration):
– Use of more than one gaming account:
– Rigging. Example: If we can see connections / coincidences between accounts that have common or similar features, and cooperate with regard to to take advantage of the same bonus.
– Third Party Use. Example: If we find out that someone other than the registered player is using the account to play and use a bonus.
Equal, zero or low margin games
– Hidden IP address or use of VPN during creation or login
– Turnover on games that do not count
– Bets with more than DKK 50 per spin or DKK 5 per payline.
– Manipulation of software, exploitation of loopholes or other technical abuses that result in intentional fraud.
– Play games with an active bonus to build a value, convert the bonus and then collect the accumulated value afterwards – for example by postponing a bonus round in a game.
An offer or campaign can only be used once is person, household, IP address (incl. Shared networks), device, and / or credit / debit card numbers or any other payment method used.
– Casumo employees or affiliates, their families and all others affiliated with Casumo and its business, or those who are not qualified due to other sections of these Terms, may not participate in offers and / or other promotions .
– In the event of errors, accidents, misunderstandings or disputes regarding any campaign or offer, Casumo’s estimates will be considered final.
– Casumo reserves the right to arrange a promotion or offer at any time without notice and cannot be held liable for any losses where circumstances beyond our control require it. Any change to the offer or promotion will appear in the rules and conditions and thus apply to customers who subsequently agree to these in the future.
Other type of bonuses
We may from time to time offer other bonuses, rewards, promotions and / or contests to our players. Here you have a good overview of what we offer:
How to get hold of the good stuff:
– Level up!
At Casumo, there is a built-in automagic loyalty program. So when you play at Casumo you receive points. Once you have collected enough points to fill the status bar, you level up and get the chance to earn a reward. These rewards are given out in the form of valuables and can be either free spins with no wagering requirements or cash valuables.
Promotions and competitions
We often have promotions and competitions for our players based on e.g. play on a given slot machine or similar. The prize structure, the specific conditions and how the winners will be announced will always be visible in the campaign or competition description.
So what can you get?
You can also be awarded valuables with spins for specific games. Winnings from these spins are cash and have no wagering requirements attached.
– Bonus money
Bonus money can e.g. obtained via deposit bonuses works by activating the value item, making a deposit as specified on the value item and thus getting a bonus amount deposited into the account subsequently. The deposit bonus and the amount paid must be wagered 10 times within 183 days before a payout can take place. Example: The deposit bonus is a 50% bonus up to DKK 500. If you deposit DKK 1,000, you will receive the maximum bonus of DKK 500. To get the money paid out, you must turn over the bonus and the amount paid 10 times = DKK 15,000: (1000 + 500 ) x 10.
– You can also get bonus money from e.g. “Marketable items”. Example: Play for DKK 200 on Starburst and get DKK 100 in bonus money. The turnover requirement is 10 times the bonus amount = DKK 1,000: 100 x 10.
– Cash / real money You can also be offered cash valuables. On these, there will be no requirement for turnover after you have received the valuable item – but you may have to take an action (eg playing for DKK 50 on a given slot machine) to be able to use the cash valuable item
Updated August 25, 2020
Welcome Bonus Rules in Danish
Bonusregler og vilkår
Her kan du se de regler og vilkår, der er tilknyttet vores velkomsttilbud samt vores generelle bonusvilkår. Vi har prøvet efter bedste evne at skrive det så let læseligt som muligt.
Når du modtager en hvilken som helst type tilbud hos Casumo, vil det være i form af en værdigenstand, som du kan se under “Mine værdigenstande” på din konto. Nogle gange er en handling påkrævet (f.eks. at foretage en indbetaling) for at kunne bruge værdigenstanden.
Velkomsttilbud for casino
Velkomsttilbuddet består i øjeblikket af:
– En 100% indbetalingsbonus op til 1.000 kr. på din første indbetaling efter din konto er fuldt verificeret.
Kan jeg benytte tilbuddet?
– Du skal være minimum 18 år eller ældre for at registrere en konto og gøre brug af et tilbud.
– En 100% indbetalingsbonus op til 1.000 kr. på din første indbetaling efter din konto er fuldt verificeret.
– Du skal være en ny spiller. Velkomsttilbuddet er kun gældende for nye kunder, som ikke før har haft en konto hos Casumo.
Hvad er det med den indbetalingsbonus?
– Din konto skal være fuldt verificeret før at du kan aktivere indbetalingsbonussen.
– Du kan kun få bonussen på din første indbetaling efter verificeringen og du kan kun få bonussen éen gang.
– Vigtigt: For at aktivere bonussen skal du klikke på værdigenstanden før du foretager indbetalingen for at gøre brug af den. Når indbetalingen er foretaget vil bonussen vises på din konto.
– Du skal min. indbetale 100 kr.
– Bonussen er en 100% indbetalingsbonus op til maksimalt 1.000 kr.
Hvad betyder så det? Her et eksempel: Hvis du aktiverer bonussen og indbetaler 300 kr. vil du modtage en bonus på 300 kr på din konto.
– Bonusbeløbet og det indbetalte beløb skal omsættes 10 gange før bonussen og eventuelle gevinster vundet med bonussen kan udbetales. Frem med lommeregneren: Hvis du indbetaler 300 kr. og får en bonus på 300 kr., vil du skulle omsætte for 6.000 kr. (300 + 300) x 10.
– Du har 183 dage (eller ca. et halvt år ;-)) til at indfri omsætningskravet ovenfor – ellers vil bonussen og eventuelle gevinster vundet med denne bortfalde.
– Du kan maksimalt spille for 50 kr. per spin eller 5 kroner per betalingslinje
– Du kan selvfølgelig godt foretage en udbetaling inden omsætningskravet er indfriet, men så skal du være opmærksom på, at bonussen og eventuelle gevinster vundet med denne bortfalde og ikke vil kunne genaktiveres.
Er der andet jeg skal vide omkring bonusser – inklusiv velkomsttilbuddet?
– Når du spiller vil bonuspenge blive brugt i ligelig fordeling med de ægte penge, du har på din konto og gevinster opnået ved disse vil således også være delt ligeligt i forholdet til det du satser af bonuspenge og ægte penge. Eksempel: Hvis du har 100 kr. i ægte penge og 50 kr. i bonuspenge på din konto, vil et spil på 3 kr. indeholde 2 kr. ægte penge og 1 kr. Bonuspenge. Gevinster fra spillet vil blive fordelt på samme måde. Hvis du f.eks. vinder 6 kr. i samme eksempel, vil 4 kr. være ægte penge, mens 2 kr. vil være bonuspenge.
Hvordan bidrager spil til omsætningskrav?
– Vigtigt! Vi forbeholder os retten til at styre, hvordan bonusser bruges, inden du kan udbetale dem – og derfor vil alle spil ikke bidrage til omsætningskravet på din bonus. De fleste spil bidrager til omsætningskravet – men ikke alle.
Følgende spillemaskiner bidrager ikke til omsætningskravet (0%) : 1429 Uncharted Seas, Blood Suckers, Dead or Alive 2, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim.
Alle andre spillemaskiner: 100%
Alle andre spil inkl. live casino, pokerspil og bordspil: 0%
– Hvis Casumo kan se, at en kampagne eller et tilbud bliver misbrugt og/eller bonusvilkårene ikke bliver overholdt, bliver vi kede af det. Derudover kan vi foretage følgende handlinger:
– Tilbagekalde eller annullere bonusser og bonusgevinster der er opnået via misbruget og/eller
– Udelukke spillere fra at modtage yderligere bonusser og/eller
– Lukke konti fra spillere, der misbruger tilbuddene.
– Her er en liste over hvad der kan blive betragtet som misbrug (inklusiv – men ikke begrænset til – og ikke til inspiration):
– Brug af mere end én spilkonto:
– Aftalt spil. Eksempel: Hvis vi kan se forbindelser/sammenfald mellem konti, der har fælles eller ens træk, og samarbejder mhp. at udnytte den samme bonus.
– Tredjepartsbrug. Eksempel: Hvis vi finder ud af, at en anden person end den registrerede spiller bruger kontoen til at spille og brug en bonus.
– Lige-, nulsums eller lav margin spil
– Skjult IP adresse eller benyttelse af VPN under oprettelse eller login
– Omsætning på spil som ikke tæller med
– Indsatser med mere end 50 kr. per spin eller 5 kr. per gevinstlinje.
– Manipulation af software, udnyttelse af smuthuller eller andre tekniske former for misbrug som resulterer i forsætligt snyd.
– At spille spil med en aktiv bonus for at opbygge en værdi, konvertere bonussen og så indkassere den akkumulerede værdi efterfølgende – for eksempel ved at udsætte en bonusrunde i et spil.
– Et tilbud eller kampagne kan kun benyttes éen gang er person, husholdning, IP adresse (inkl. delte netværk), enhed, og/eller kredit / debit kort numre eller enhver anden indbetalingsmetode, der er benyttet.
– Ansatte i Casumo eller tilhørende selskaber, deres familier og alle andre, der er tilknyttede med Casumo og dets forretning, eller dem, der ikke der ikke er kvalificeret pga. andre afsnit i disse betingelser, kan ikke deltage i tilbud og/eller andre kampagner.
– I tilfælde af fejl, uheld, misforståelser eller tvister omkring en hvilken som helst kampagne eller tilbud vil Casumos skøn betragtes som værende endelig.
– Casumo forbeholder sig retten til at tilrette en kampagne eller et tilbud på et hvilket som helst tidspunkt uden varsel og kan ikke holdes ansvarlig i forhold til eventuelle tab, hvor forhold uden for vores kontrol kræver det. Enhver ændring til tilbuddet eller kampagnen vil fremgå af reglerne og betingelserne og således gælde for kunder, der efterfølgende er enige i disse fremadrettet.
Andre type bonusser
Vi kan fra tid til anden tilbyde andre bonusser, belønninger, kampagner og/eller konkurrencer til vores spillere. Her har du et godt overblik over hvad vi tilbyder:
Hvordan kan du få fat i de gode sager:
– Level up!
Hos Casumo er der et automagisk loyalitetsprogram indbygget. Så når du spiller hos Casumo modtager du point. Når du har samlet nok point til at fylde statuslinjen ud, stiger du et niveau og får chancen for at opnå en belønning. Disse belønninger gives ud i form af værdigenstande og kan enten være freespins uden omsætningskrav eller kontant værdigenstande.
– Kampagner og konkurrencer
Vi har ofte kampagner og konkurrencer for vores spillere baseret på f.eks. spil på en given spilleautomat eller lign. Præmiestrukturen, de specifikke betingelser og hvordan vinderne bliver offentliggjort vil altid kunne ses i kampagne- eller konkurrencebeskrivelsen.
Hvad kan du så få?
Du kan også få tildelt værdigenstande med spins til bestemte spil. Gevinster fra disse spins er kontanter og har ikke omsætningskrav tilknyttet.
Bonuspenge kan f.eks. opnås via indbetalingsbonusser fungerer ved at man aktiverer værdigenstanden, foretager en indbetaling som specificeret på værdigenstanden og således får et bonusbeløb indsat på kontoen efterfølgende. Indbetalingsbonussen samt det indbetalte beløb skal omsættes 10 gange inden 183 dage før en udbetaling kan finde sted. Eksempel: Indbetalingsbonussen er 50% bonus op til 500 kr. Hvis du indsætter 1.000 kroner vil du få den maksimale bonus på 500 kr. For at få udbetalt pengene skal du omsætte bonussen og det indbetalte beløb 10 gange = 15.000 kr: (1000 + 500) x 10.
– Du kan også få bonuspenge fra f.eks. “Omsætningsværdigenstande”. Eksempel: Spil for 200 kr. på Starburst og få 100 kr. i bonuspenge.
Omsætningskravet er 10 gange bonusbeløbet = 1.000 kr: 100 x 10.
– Kontanter / ægte penge
Du kan også få tilbudt kontant værdigenstande. På disse vil der ikke være krav om omsætning efter at du har modtaget værdigenstanden – men det kan være, at du skal foretage en handling (f.eks. at spille for 50 kr på en given spilleautomat) for at kunne benytte den kontante værdigenstand
Opdateret d. 25. Augusti 2020