WILLIAM HILL TERMS OF USE OF THE SERVICES

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GB customers: General Terms & Conditions

Date updated: 4 February 2021 Version number: 2021/2.4

We are WHG (International) Limited, a company registered in Gibraltar with its registered office at 6/1 Waterport Place, Gibraltar (“William Hill”, “we”, “our” or “us”).

The provisions below regulate your use of our sports betting, gaming and gambling products and services (“services”) alongside our:

Safer Gambling Policies – which help our customers use our services safely and responsibly;

Privacy Policy – which governs how we will hold and use your details and information about your Account;

Cookies Policy;

Bonus Terms – (which apply to special promotions and offers we may make);

Sports Rules;

Games Rules; and

Withdrawal Terms.

(collectively, with the rest of this document, the “Terms”).

The Terms apply to you if you are located in Great Britain and are using the following website: www.williamhill.com.

By using William Hill’s services you accept and agree to be bound by the Terms. If you do not agree to be bound by the Terms, please do not use William Hill’s services. We may change these Terms from time, by reasonable notice to you. You can always read the most up-to-date Terms and access our services on www.williamhill.com (“Website”). If we make any material changes to the Terms, we will notify you of those changes in advance and obtain your agreement to them. The Terms are the entire agreement between us and replace any previous agreements.

William Hill is committed to supporting Safer Gambling initiatives. If you require any information about self-excluding from gambling, at any time, or any other gambling related support please speak to our Customer Services team, or view our Safer Gambling pages for more information.

1. Opening and controlling access to your Account and Verification Checks

1.1 By opening an account with William Hill (“Account”) you confirm that:

1.1.1 you are older than the minimum age at which gambling or gaming activities are legal under any laws that apply to you and you are 18 years of age or older in any event. You should note that, if you are 16 or 17 years old and gamble, this is a criminal offence;

1.1.2 you have not been excluded or self-excluded yourself from gambling;

1.1.3 you understand that by using our services you may win and lose money;

1.1.4 gambling is not illegal in the country, territory and/or jurisdiction where you access the services from and that you are responsible (to the extent required under any applicable local laws / rules of any tax authority), to report any winnings or losses arising from your use of our services;

1.1.5 the information you provide when opening your Account, and subsequently, is, and will at all times be, correct and accurate;

1.1.6 you are opening your Account solely for your personal use (and are not acting as an agent on behalf of someone else);

1.1.7 you have not asked us to close any of your previous accounts and/or we have not previously closed any accounts held by you.

1.2 You are responsible at all times for any activity on your Account. You must ensure that other people (and in particular children or other vulnerable people) are not able to access your Account. You must ensure your password is sufficiently secure and is not available to, or easily guessed by, anyone else.

1.3 We are required to make appropriate checks to verify your identity and, in certain circumstances, the source of any funds deposited in your Account (“Verification Checks”). You authorise us to undertake the Verification Checks that we believe are required and agree to provide any information and evidence in respect of any details you have provided us when we request them. This may include certified ID, proof of address, passport, bank statements etc. and we may also require you to provide a photograph of yourself holding these ID documents. Occasionally, we may require you to provide either a certified or notarised copy of your ID documents.

1.4 We may restrict or suspend your access to your Account and use of our services at any time and at our reasonable discretion, including pending completion of any Verification Checks. We may review and/or monitor the activity on your Account from time to time and may also share details about you and/or your Account with any regulatory or law enforcement agency in accordance with our legal requirements and obligations.

2. Use of Your Account – Depositing Money and Insolvency Protections

2.1 To use the services, you must deposit monies into your Account. You can then use this money to place bets or play games. Deposits will be credited to your Account after we have processed and cleared them.

2.2 The name on the account or payment card from which you deposit monies into your Account must correspond with the details and name on your Account. You can only deposit money into your Account from a personal, and not a corporate or business, card or account. You are not allowed to sell or transfer your Account to anybody else.

2.3 No one else is allowed to deposit money into your Account or to use your Account. You may not deposit money given to you by someone else to circumvent any restrictions or suspension on that person’s account. If we suspect that you have deposited money into your Account from, or on behalf of, someone else, we may require further evidence from you before any bets are accepted or withdrawals permitted. We will withhold payment of any winnings to you if we suspect such payment is for the benefit of someone else (i.e. your deposit would be returned to you).

2.4 You must not use your Account as a bank account. If you do not use your account to gamble for a period of at least thirteen (13) consecutive months, your Account may be classified as ‘Inactive’.

2.5 We are required by our GB gambling Commission license to inform you about what happens to funds which we hold on account for you, and the extent to which such funds are protected in the event of insolvency, By depositing funds into your Account in Pounds Sterling, you direct us and we agree to hold such funds (including winnings, prizes or bonus arising therefrom) on trust for you in a “Designated Client Account” (“Purpose”). These funds are kept separate from William Hill’s company funds and bank accounts. Our Bank has acknowledged in writing that funds held by us in the Designated Client Account are held on trust by us for the Purpose. We will not combine the Designated Client Account with any other account and will not exercise any right of set-off or counterclaim against funds in the Designated Client Account in the event of insolvency. This means that steps have been taken to protect your funds but there is not absolute guarantee that all funds will be repaid. This arrangement meets the GB Gambling Commission’s requirements for the protection of customer funds at the level: Medium.

2.6 Funds deposited via a third party payment provider (“Payment Provider”) may take a few days before they reach the Designated Client Account. During this period your funds will be held in the account of the relevant Payment Provider and will not be protected by the Designated Client Account. Whilst these steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid.

2.7 For more information about what happens to any money we hold on account for you, check out the full FAQ page.

2.8 You agree not to make any charge-backs, reversals or otherwise cancel any deposits into your Account; but if you do, we have the right to block your account, void winnings and cancel any pending withdrawals.

2.9 You can use any permitted payment method to deposit money in any permitted currency into your Account. All deposits will be credited to your Account (in an agreed currency) after we have processed and cleared that payment. We do not charge fees for any deposit method (although some banks may impose fees and you should check with your provider if you’re unsure). We may impose a minimum threshold on withdrawals.

2.10 You can only have a single Account at any time.

2.11 We may, without notice to you, close any accounts if we have reason to believe that you have opened or are associated with more than one Account (“Duplicate Account”).

2.12 Whether or not we close any Duplicate Account, we reserve the right to void all Transactions on such Duplicate Account and to retain any amounts paid by us to that Duplicate Account.

2.13 If we close a Duplicate Account:

2.13.1 all bonuses, free bets and winnings accrued from any such bonuses and free bets obtained using that Duplicate Account will be void and removed; and/or

2.13.2 to the extent that we are not able to fully recover amounts we have paid out to your Duplicate Accounts, we may recover any such amounts directly from your Account and/or from any Duplicate Account held by you or on your behalf.

3. Placing your bet and the provision of services

3.1 It is important that you ensure that the details of any bet, wager, stake or similar transaction that you place (a “Transaction”) are correct.

3.2 No Transaction is accepted by us until we have confirmed this to you. We reserve the right to refuse the whole or part of any Transaction or to place limits on it. Once we have accepted a Transaction, you cannot cancel the Transaction unless we agree otherwise. If you are in any doubt as to whether (or not) a Transaction has been accepted, you should contact Customer Services. For further information relating to making Transactions please see the Help section of the Website.

3.3 We will provide the services with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the services and exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for your purpose).

3.4 We do not warrant that the Website or our services will have uninterrupted availability or that they will be free of bugs, viruses or other errors. If you decide to access any third party sites linked to our Website, you do so entirely at your own risk and should be aware that such sites may not display full information about their services. We reserve the right to terminate any link or linking program at any time. You accept that, in relation to time-critical gambling events there is a risk that you may be at a disadvantage because of technical issues such as slower network speeds, or slower end user device performance.

3.5 Any failure or delay by us in the performance of our obligations under these Terms shall not be deemed a breach if that failure or delay is caused by the following events: fire, flood, earthquake, disease, pandemic, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond our reasonable control. We do not accept any liability for the consequences arising out of these sorts of events.

4. Errors; Technical Malfunctions

4.1 A number of circumstances may arise where a Transaction is accepted, or a payment is made by us, in error (including, but not limited to obvious errors in the odds we have published, technical errors which result in us continuing to accept bets on a closed or suspended market, or errors or malfunctions in any of our games or software) (“Errors”). We reserve the right at our discretion to correct any Error (this may include removing any payment made to your Account as the result of an Error).

4.2 If you have wagered on a game, but have not started the game before the game is disconnected as a result of any technical malfunction, the game will not take place (and any sums you have wagered will be returned to you). If you have wagered, and the game has started, when any technical malfunction on our servers or systems causes the game to be disconnected, that game will be recorded on our game servers. The wager will stand and the outcome will be reflected in your Account status. If you win, the amount will be credited to your Account. You understand that in the event of disconnection, the records stored on our game servers shall be the final authority in determining the terms of any wagers placed and the circumstances in which such wagers were made. We reserve the right, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and any wagers deposited will be repaid to you.

4.3 Any monies which you receive in connection with an Error are held by you on trust for us and you must immediately repay them to us when we ask you to do so. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from an Error.

4.4 You must contact Customer Services and tell us as soon as reasonably practicable if you become aware of any Error relating to our services or any Transaction.

5. Withdrawal of Funds

5.1 You may request withdrawal of funds from your Account at any time provided that:

5.1.1 all payments made into your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

5.1.2 any Verification Checks have been completed by us to our satisfaction; and

5.1.3 you have complied with any other relevant withdrawal conditions affecting your Account details of which can be found at the Deposits and Withdrawals section of the Website.

6. Improper use of your Account

6.1 You agree not to do any of the following (each a “Prohibited Practice”):

6.1.1 use false or misleading information to open your Account;

6.1.2 abuse bonuses or other promotions we offer;

6.1.3 use unfair external factors or influences (i.e. cheating) or take unfair advantage of our services, or otherwise use our services in bad faith (including, but not limited to, the exploitation of any loophole in any software used in connection with the services; using e.g. bots to enable play without human intervention etc.);

6.1.4 collude with others to gain an unfair advantage (e.g. by intentionally losing money to other players);

6.1.5 use a VPN or proxy to hide or alter the location or the identity of the device used to access the Website and/or our services;

6.1.6 break the rules of any sport’s governing body;

6.1.7 open or procure the opening of any Duplicate Accounts;

6.1.8 undertake fraudulent practices or any criminal activity.

6.2 You agree that if you participate in or are connected with any form of Prohibited Practice that will constitute a material breach of the Terms by you. If you suspect that another customer is participating in or connected with any form of Prohibited Practice you should contact Customer Services.

6.3 If we have reason to believe that you have participated in or are connected with any form of Prohibited Practice, we have the right to withhold your deposit and/or account balance and to recover any other sum from you which may be attributable to your participation in or connection to a Prohibited Practice. In exercising our rights under this clause, you accept that we may require you to provide information and/or documents to us as part of our investigation.

7. Closure or Suspension of your Account

7.1 You are entitled to close your Account at any time, by contacting us through Customer Services (Contact Us). You agree to pay any amounts you owe to us immediately on the closure of your Account.

7.2 We are entitled, at any time, to close or suspend your Account on written notice to you, including if:

7.2.1 you breach any of the Terms;

7.2.2 we suspect you of committing any Prohibited Practices;

7.2.3 in our reasonable opinion, your continued use of our services may damage our regulated status; and/or

7.2.4 if you have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of behaviour equivalent to any Prohibited Practices in relation to those other gambling services.

7.3 When repaying any outstanding balance on your Account, we shall use the same payment method you provided when making the last deposit to your Account; or such other payment method as we may reasonably select. In addition to any other remedy available to us, if we have reason to believe that you are in breach of the Terms we shall be entitled to recover from your Account any positive balance up to the amount we reasonably claim against you.

8. Complaints Procedure; Claims; Notices; and Miscellaneous

8.1 Any claim or dispute with regard to: (i) a Transaction; and/or (ii) a game you have played using the services, must be made within six (6) months from the date of that Transaction or gameplay. We reserve the right not to accept claims or disputes made after that six (6) month period.

8.2 In the event that you seek to go to court over a claim or dispute the courts of England and Wales shall have exclusive jurisdiction over those claims or disputes. You and we agree that the Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

8.3 With the exception of any company within our group of companies, a person who is not party to these Terms has no right to enforce any of the terms.

9. Indemnities and Limitation of Liability

9.1 Our maximum liability arising out of your use of our services, in any and all circumstances will be limited to:

9.1.1 where our liability relates to a Transaction, the amount of the Transaction placed by you in respect of which our liability has arisen;

9.1.2 where our liability relates to the misapplication of funds, the amount of money in your Account that has been misapplied by us; and

9.1.3 in respect of any other liability of William Hill, twenty five thousand pounds sterling (£25,000).

9.2 William Hill accepts no responsibility for the acts or omission of any other legal entity within our group of companies.

9.3 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

9.4 Where we provide services supplied by our third party game providers (“Providers”), you acknowledge and agree that: (i) the Providers are the sole and exclusive owner of all intellectual property rights in/to their software, and (ii) your agreement in respect of the services, is with William Hill which is the entity responsible to you. If you have any complaint or issue with any Provider’s software, you should address this to us and follow our complaints procedure as above.

Get a £50 Casino Welcome Bonus When You Stake £10

Things you should know

• For new UK customers only.
• You need to opt in want to take part.
• The promotion runs from 08:00:01 (UK time) on 12.06.20 until further notice (the promotion period).
• The promotion is only available on Age of the Gods: Gods of Storms, Epic Ape,  Buffalo Blitz & Age of the Gods: King of Olympus (the promotion games).
• Maximum of one bonus per customer.
• Place a stake of at least £10 (the minimum stake), from your main balance, to opt in.
• The maximum bonus is £50.
• A wagering requirement of 40x £50 applies to the bonus.
• Deposits made via an E Wallet will not be eligible for the bonus
• Stake contributions apply.
• Unused bonus will be deleted 72 hours after it is added to your account (the bonus period).
• Eligibility rules, location restrictions and terms and conditions apply.
• Location restrictions: UK only
• This promotion is only available to players with an online account held in: Pound sterling (£).
• By clicking on ‘Opt in’ you agree to the full terms and conditions below.
• Scroll to the bottom of the terms and conditions to watch our video help guides.

 

Terms and conditions of the promotion

1        How this promotion works

a           To take part in this promotion you need to click on the ‘Join now’ button and place the minimum stake (shown under ‘Things you should know’), from your main balance, during the promotion period. Your bonus will then be added to your bonus balance, for you to use on the promotion games.

b          This promotion applies to the promotion games shown under ‘Things you should know’, except the following excluded games.

Excluded games

All other games listed on the website

c           You must use your bonus within the bonus period shown under ‘Things you should know’. After the bonus period, any bonus you have not used will automatically be deleted.

d          You cannot withdraw your bonus, or any winnings from bonus you have used, until you have met the wagering requirement shown under ‘Things you should know’.

e          You can only take part in this promotion once, and you can only receive one bonus.

f          Deposits made via an E Wallet with not be eligible for the bonus.

2        Wagering requirement and stake contributions

a           A wagering requirement, shown under ‘Things you should know’, applies to this promotion. Any stake on the promotion games that is taken from your bonus balance will be taken off the wagering requirement. Any amount of stake taken from your main balance will not be taken off the wagering requirement.

b          The wagering requirement applies from the moment the bonus is added to your bonus balance, and it must be met within the bonus period. If it is not met within the bonus period, any bonus you have not used, and winnings from bonus you have used, will be deleted from your account.

c           If you are opted in to more than one promotion at a time, the wagering requirements for the promotions will be met in the order that you opted in to them.

d          The percentage of the total stake that must come from your bonus balance, and so go towards the wagering requirement, is the ‘stake contribution’. Some promotion games have different stake contributions. The stake contributions for this promotion are set out in the table below.

Promotion games

Stake contribution

Age of the Gods: Gods of Storms, Epic Ape, Buffalo Blitz & Age of the Gods: King of Olympus

100%

All other games listed on the website

0%

3        How stakes are taken after a bonus has been added to your account

a           Any stake you place on a promotion game will be taken from your bonus balance. If the stake is more than the amount in your bonus balance, the remaining amount will be taken from your main balance.

b          If you have more than one promotion active on your account at a time, stakes will be applied in the order that you opted in to the promotions.

4        How winnings are added to your account

a           Any winnings from the promotion games will be split between your bonus balance and main balance in proportion to the percentage of the stake that came from each balance.

b          If you have more than one promotion active on your account, winnings will be applied in the order that you opted in to the promotions.

 

5        Taking your winnings

a           Once the wagering requirement has been met, this promotion will automatically end and your winnings from the promotion games (up to the maximum redeemable amount, if any, shown under ‘Things you should know’) will be transferred to your main balance. You can then:

b          If your winnings are more than the maximum redeemable amount shown under ‘Things you should know’, the winnings over that amount will be deleted.

c           If the promotion game is a seeded jackpot game, where a percentage of the stake is added to the jackpot amount, any jackpot winnings over the maximum redeemable amount shown under ‘Things you should know’ will not be added to your account until the win has been confirmed.

 

 

6        Cancelling this promotion

a           You can cancel the promotion at any time by:

b          When you have cancelled this promotion, you will stop being able to take part in it.  Any bonus you have not used, and winnings from bonus you have used, will be deleted from your bonus balance.

 

 

 

7        General restrictions

a           We expect you to be fair when you take part in promotions. We consider certain types of play to be unfair and to break these terms and conditions. These unfair types of play include the following.

b          If you take part in any play that we consider to be unfair, we may cancel any bonuses or promotions applied to your account, reclaim any bonus you have received as part of any promotion we have cancelled, and either:

c         Payment cards which begin with the following numbers will not be accepted for this promotion.

 

8        General conditions

a           Regardless of anything else set out in these terms and conditions, you can withdraw funds from your main balance at any time, except where we must withhold the funds to meet our legal or regulatory obligations.

b          You cannot take part in this promotion if we have previously banned you from taking part in promotions, or from betting or playing any games on our website.

c           We can withhold or refuse to pay any winnings from a bonus if funds you paid into your main balance (including any amounts you have already used) are cancelled or denied by any payment service (for example, your card provider).

d          We can change or cancel this promotion, or change these terms and conditions:

We can also award an equivalent bonus to the one referred to in this promotion.

e          We will not be responsible for any technical, hardware or software failures, or any unavailable or lost network conditions which may result in incorrect information being displayed, or affect your ability to enter or take part in the promotion.  If there is any dispute over your eligibility for the promotion, our decision will be final.

f           Your use of our website, and your gaming or betting, is governed by our  terms and conditions of using our website or telebetting service  (the general terms). You must read the general terms and these terms and conditions before you take part in this promotion. If any of these terms and conditions conflict with the general terms, these terms and conditions will apply.

g           These terms and conditions are governed by, and interpreted in line with, the laws of England and Wales. Any legal action in connection with these terms and conditions will be dealt with in the courts of England and Wales.

 

Poker Bonus Terms

€6 Twister Discovery Pack

Enjoy Twister Poker, a 3-person SNG in hyper-turbo format, where the prize pool is decided by lottery and is awarded fully to the winner (the winner takes it all).

£100 Bonus Money

Get a special £100 bonus when you make your first deposit, no matter how much you deposit! Redeem your bonus money in 2 stages:

10 Bonus Spins

Enjoy the thrill of our slot games with enhanced game play, stunning graphics, and huge jackpots with your 10 Bonus Spins.

The Casino Side Games can be found in the William Hill Poker software. Simply click on the Casino tab located just below the William Hill logo at the top right hand side or on our Widgets Bar -> Mini Games and start playing!

Significant conditions:

Opt-in required. Once per customer. New customers only, min first deposit/transfer of £10 to poker account. Game restrictions and Terms Apply.

Twister Discovery Pack:

Bonus Money

Bonus Spins:

Promotion Terms

  1. 1) This “Play with £10 and receive a Welcome Package” promotion (the “Promotion”) is promoted, operated and hosted at williamhill.com (the “Website“) by WHG (International) Limited (“William Hill”, “we“, “us“, “our“) a limited company registered in Gibraltar.
  1. 2) Please refer to the “Definitions” section in Section E of these terms and conditions (“Promotion Terms“) for the meanings given to capitalised terms used in these Promotion Terms.
  1. 3) The Promotion will run from 00:00:01 (UK time) on 27 February 2018 until otherwise brought to an end by us on not less than 30 days’ notice on the Website (the “Promotion Period”). Where we give notice that this Promotion will end in accordance with the above, this will not affect any Bonuses (as defined below) that you have accrued prior to the end of the Promotion Period, which you will be able to continue to use in accordance with these Promotion Terms.

How does the Promotion work?

  1. 4) The Promotion is open to customers who do not already have a William Hill Poker Account and who have not previously deposited any funds into their Poker Balance or transferred any funds into their Poker Balance from their Main Balance (“New Customer“).
  1. 5) If you are a New Customer and you would like to take part in this Promotion then, during the Promotion Period, you need to:

    a. create a Poker Account by clicking on the “Join” button on the “Poker” page on the Website, entering the requested information and clicking on the “Agree and Join” button; and

    b. either:

    i. make your first deposit into your Real Balance on your Poker Account of an amount of at least £10, $10, 10(or currency equivalent); or

    ii. if you already have an online Account with William Hill, make your first transfer of an amount of at least £10, $10, 10(or currency equivalent) from your Main Balance on your Account to your Poker Balance on your Poker Account by logging in to your Account on the Website, then clicking on your Account balance (in the top right hand corner of the screen), then clicking on “Balance Transfer” and then transferring the required funds from the “Main Account Balance” to the “Poker Account Balance”,

    (your “Deposit“); and

    c. opt-in to the Promotion by clicking the “Accept” button on the pop up message that appears for each of the Bonuses (as defined below) once you have made your Deposit, to confirm that you have read and agree to these Promotion Terms in respect of each of the Bonuses and that you wish to take part in the Promotion.

  2. 6) Once you have completed the steps above, you will receive:
  3. b. the following 6 tickets to use in our Sit & Go tournaments:

    i. three €1 ticket to use in one of our Twister Sit & Go Tournaments (“Twister Ticket”); and

    ii. three €1 ticket to use in one of our Age of the Gods Twister Tournaments (“Age of the Gods Twister Ticket”),

    (together, the “”€6 Tournament Tickets“);

    c. £100, $100, 100€ (if you are using any other currency you will be given 100€) of Bonus Money (the “Bonus Money Bonus“); and

    d. 10 bonus spins to use on certain Bonus Spins Games (as defined below) (“Bonus Spins“),

(the £6 Tournament Tickets, the Bonus Money Bonus and the Bonus Spins being each a “Bonus” and, together, the “Bonuses“).

  1. 7) Please refer to the following sections of these Promotion Terms for the terms that apply to:

    a. Section A – your €6 Tournament Tickets;

    b. Section B – your Bonus Money Bonus;

    c. Section C – your Bonus Spins; and

    d. Section D – your participation in this Promotion generally.

  2. 8) Once you have opted in to the Promotion (by following the steps above), you can use your Bonuses on our “Poker Software“, which can be:

    a. downloaded by clicking on the “Download” button on the “Poker Home” page on the Website (“Downloaded Software“); or

    b. accessed:

    i. by clicking on the “Instant Play” button on the “Poker Home” page (“Instant Play“); or

    ii. via the William Hill mobile app (“Mobile App“).

  3. 9) This Promotion is only available once per customer and you may only receive each of the Bonuses once.
  4. 10) You may only enter into one promotion in connection with your Deposit. By opting-in to this Promotion, you are selecting this Promotion to be the only promotion that applies to your Deposit.
  5. 11) Unless otherwise stated in these Promotion Terms, your Bonuses cannot be combined with any other offers, promotions or bonuses offered by us.
  6. 12) You may not participate in the Promotion (and you will not be entitled to receive any Bonuses) if you have previously been excluded by William Hill from participating in promotions or any gaming or wagering on the Website.
  7. 13) Notwithstanding anything else contained in these Promotion Terms, you may withdraw any funds in your Real Balance at any time except where we are required to withhold such funds in order to comply with our legal or regulatory obligations.
  8. 14) William Hill poker customers are part of the William Hill “Players Club“, which provides benefits which includes the ability for customers to accumulate “Club Points” (when they participate in real money games on the Poker Software) which can be exchanged for rewards. The rate at which customers can accumulate points is linked to the customer’s “Club Status“, with the Club Status level determined by the number of WHPoints the customer has accumulated in the relevant calendar month. Although some of the Bonuses offered to customers in this Promotion require customers to accumulate WHPoints, please note that your WHPoints will not count towards Club Points unless you are part of the Players Club. Please note that the Players Club does not form part of this Promotion (or any Bonuses) and is subject to separate Players Club terms and conditions. Please refer to the following page on the Website for more information about the Players Club: http://poker.williamhill.com/players-club/#points.

How do you cancel the Promotion?

  1. 15) You may choose to cancel the Promotion at any time by contacting our Customer Services team to confirm that you wish to cancel the Promotion using the contact details contained on the “Contact Us” page on the Website.
  2. 16) Upon cancellation, any bonus funds (including the Bonus Spins, Bonus Money Bonus, £7 CGT and €6 Tournament Tickets) will automatically be deleted from your Poker Account and you will not be able to take any further part in the Promotion.

Section A – €6 Tournament Tickets Bonus Terms

How does the 6 Tournament Tickets Bonus work?

  1. 1) Once you have opted in to the Promotion and made your Deposit, the €6 Tournament Tickets will automatically be credited to your Poker Account.
  2. 2) Your €6 Tournament Tickets are non-refundable, non-transferrable and cannot be converted to cash and can only be used to enter into tournaments with a buy-in amount corresponding to the value on the relevant €6 Tournament Ticket.
  3. 3) Your €6 Tournament Tickets entitle you to participate in one free tournament per Free Ticket and can only be used on the following tournaments only (either on the Downloaded Software, Instant Play or the Mobile App):

    a. your Twister Ticket can be used in one of our Twister Sit & Go Tournaments; and

    b. your Age of the Gods: Twister Ticket can be used in one of our Age of the Gods: Twister Tournaments.

  4. 4) Please note that the Twister Sit & Go Tournaments and the Age of the Gods: Twister Sit & Go Tournaments are cash tournaments which we offer to all William Hill Poker customers (including customers who have not taken part in this Promotion) and therefore the following specific terms and conditions apply to these tournaments:

    a. Twister Sit & Go’s rules, available at http://poker.williamhill.com/promotions/twister/sitngo/

    b. Age of the Gods: Twister rules, available at http://poker.williamhill.com/getting-started/aog_twister

  5. (the “Tournament Terms“).

  6. 5) Before taking part in any of the above tournaments, you should carefully read the applicable Tournament Terms. Please note that once you have used your Twister Ticket or your Age of the Gods: Twister Ticket, any further participation in the applicable type of Sit & Go Tournament will require you to buy-in using real cash funds from your Real Balance.
  7. 6) You can view your €6 Tournament Tickets by clicking on:

    a. the “Tickets” option on the “My Info” tab on the Downloaded Software;

    b. the “Tickets” tab on Instant Play; or

    c. the “Tickets” option on the “More” tab on the Mobile App.

Section B – £3 Tournament Tickets Bonus Terms

How does the 3 Tournament Tickets Bonus work?

  1. 1) Once you have opted in to the Promotion and made your Deposit, the £3 Tournament Tickets will automatically be credited to your Poker Account.
  2. 2) Your £3 Tournament Tickets are non-refundable, non-transferrable and cannot be converted to cash and can only be used to enter into tournaments with a buy-in amount corresponding to the value on the relevant £3 Tournament Ticket.
  3. 3) Your £3 Tournament Tickets entitle you to participate in one free tournament per Free Ticket and can only be used on the following tournaments only (either on the Downloaded Software, Instant Play or the Mobile App):
  4. a. your Ladder 1 Tickets can be used in our SnG Ladder Tournaments;

    b. your Twister Ticket can be used in one of our Twister Sit & Go Tournaments; and

    c. your Wild Twister Ticket can be used in one of our Wild Twister Sit & Go Tournaments.

  5. 4) Please note that the SnG Ladder Tournaments, Twister Sit & Go Tournaments and the Wild Twister Sit & Go Tournaments are cash tournaments which we offer to all William Hill Poker customers (including customers who have not taken part in this Promotion) and therefore the following specific terms and conditions apply to these tournaments:

    a. SnG Ladder rules, available at http://poker.williamhill.com/promotions/the-sng-ladder/ladder/

    b. Twister Sit & Go’s rules, available at http://poker.williamhill.com/promotions/twister/sitngo/

    c. Wild Twister rules, available at http://poker.williamhill.com/promotions/twister-sit-go/wild_twister/,

(the “Tournament Terms“).

  1. 5) Before taking part in any of the above tournaments, you should carefully read the applicable Tournament Terms. Please note that once you have used your Ladder 1 Tickets, Twister Ticket or your Wild Twister Ticket, any further participation in the applicable type of Sit & Go Tournament will require you to buy-in using real cash funds from your Real Balance.
  2. 6) You can view your £3 Tournament Tickets by clicking on:

    a. the “Tickets” option on the “My Info” tab on the Downloaded Software;

    b. the “Tickets” tab on Instant Play; or

    c. the “Tickets” option on the “More” tab on the Mobile App.

Section C – Bonus Money Bonus Terms

  1. 1) Once you have opted in to the Promotion and made your Deposit, your Bonus Money Bonus will automatically be credited to your Poker Account.
  2. 2) You can redeem your Bonus Money Bonus as real cash into your Real Balance (in instalments or “chunks“), by accumulating WHPoints by taking part in any cash table games or tournaments on the Poker Software (“Bonus Money Games“).
  3. 3) Each time you:

    a. contribute money to the pot in in any Bonus Money Game which is a cash table game, you will accumulate 10 WHPoints for every €1 raked hand from funds you have contributed to the pot on that cash table (the rake taken is based on iPoker’s Rake Ranges); or

    b. buy in to any Bonus Money Game which is a tournament, you will accumulate 10 WHPoints for every €1 in tournament fees you have paid.

  4. 4) Your Bonus Money Bonus can be redeemed in chunks as follows:

    a. for all customers with a Euro () currency Account or an Account in any currency other than US Dollars ($) or GBP pounds (£) sterling:

    i. for the first €10 of your Bonus Money Bonus, you will receive €5 into your Real Balance for every 200 WHPoints you accumulate on the Bonus Money Games; and

    ii. for the remaining €90 of your Bonus Money Bonus, you will receive €5 into your Real Balance for every 250 WHPoints you accumulate on the Bonus Money Games;

    b. for all customers with a GBP pounds (£) sterling currency Account:

    i. for the first £10 of your Bonus Money Bonus, you will receive £5 into your Real Balance for every 280 WHPoints you accumulate on the Bonus Money Games; and

    ii. for the remaining £90 of your Bonus Money Bonus, you will receive £5 into your Real Balance for every 350 WHPoints you accumulate on the Bonus Money Games; and

    c. for all customers with a US Dollars ($) currency Account:

    i. for the first $10 of your Bonus Money Bonus, you will receive $5 into your Real Balance for every 180 WHPoints you accumulate on the Bonus Money Games; and

    ii. for the remaining $90 of your Bonus Money Bonus, you will receive $5 into your Real Balance for every 225 WHPoints you accumulate on the Bonus Money Games.

  5. 5) Once you have accumulated the required number of points needed to release a chunk of your Bonus Money Bonus, the relevant portion of your Bonus Money Bonus will be transferred to your Real Balance from where you will be able to withdraw it as cash or continue to wager it in non-Promotion play.
  6. 6) For example, you take part in 20 Bonus Money Games and you accumulate 300 WHPoints. The first 280 WHPoints would be redeemed against your Bonus Money Bonus, you would receive £5 into your Real Balance and £95 of your Bonus Money Bonus would remain outstanding. Your 20 remaining WHPoints would remain on your Poker Account and you would need to accumulate a further 260 WHPoints (i.e. 260 + 20 = 280 WHPoints) to redeem the next £5 of your Bonus Money Bonus.
  7. 7) Your Bonus Money Bonus must be redeemed in full within 45 days of the date on which your Bonus Money Bonus was credited to your Poker Account (“Bonus Money Bonus Period“). If your Bonus Money Bonus has not been redeemed in full within the Bonus Money Bonus Period, then the amount of the Bonus Money Bonus that has not been redeemed will automatically be deleted from your Poker Account.
  8. 8) You can view the amount of your Bonus Money Bonus that you have redeemed (and the amount still outstanding) and the number of WHPoints you have accumulated and the number of points needed to release your next chunk:

    a. on the Downloaded Software, by clicking on the “My Info” tab at the top of the screen and then on the “Bonus” tab; or

    b. on Instant Play or on the Mobile App by clicking on the “More” tab on the left hand side of the screen and then on the “Bonus” tab.

Section D – 10 Bonus Spins Bonus Terms

How can you use your Bonus Spins?

  1. 1) Once you have opted in to this Promotion and made your Deposit, your Bonus Spins will automatically be credited to your Poker Account.
  2. 2) You can only use your Bonus Spins on “Casino” games on the Poker Software that have a free spins icon at the bottom of the game window (“Bonus Spins Games“).
  3. 3) In order to use your Bonus Spins, you must open any of the Bonus Spins Games. An icon will then appear in the game footer which you will need to click to reveal a menu and a “Spin” button which will enable you to use your Bonus Spins.
  4. 4) Once you have used all of your Bonus Spins on the Bonus Spins Games, any “winnings” you have accumulated will automatically be credited as a bonus to your Casino Bonus Balance (“Bonus Spins Bonus“).
  5. 5) For the purposes of this Section D, “Bonus Spins Bonus Funds” means your Bonus Spins Bonus plus any winnings from wagers placed using your Bonus Spins Bonus (which are allocated to your Casino Bonus Balance).
  6. 6) Your Bonus Spins Bonus Funds can only be used on “Casino” games on the Poker Software only that have a free spins icon at the bottom of the game window (“Selected Games“).
  7. 7) Only funds wagered in the Selected Games will count towards the Bonus Spins Wagering Requirement (as defined below).
  8. 8) You can wager your Bonus Spins (and any Bonus Spins Bonus Funds) on any Selected Games for 14 days from the date on which you received your Bonus Spins (“Bonus Spins Bonus Period“). If your Bonus Spins have not been used, or if the Bonus Spins Wagering Requirement (as defined below) has not been met, within the Bonus Spins Bonus Period, then any Bonus Spins and any Bonus Spins Bonus Funds will automatically be deleted from your Casino Bonus Balance at the end of the Bonus Spins Bonus Period.
  9. 9) You cannot transfer any Bonus Spins Bonus Funds from your Casino Bonus Balance to your Real Balance until the Bonus Spins Wagering Requirement (as defined below) has been met. If you attempt to transfer any Bonus Spins Bonus Funds from your Casino Bonus Balance to your Real Balance before the Bonus Spins Wagering Requirement has been met, then your Bonus Spins Bonus Funds will automatically be deleted from your Casino Bonus Balance and this Bonus will end.
  10. 10) The maximum Bonus Spins Bonus Funds that you can transfer from your Casino Bonus Balance to your Real Balance (subject to meeting the Bonus Spins Wagering Requirement (as defined below)) is limited to £20. Any Bonus Spins Bonus Funds in excess of £20 will be deleted from your Casino Bonus Balance once the Bonus Spins Wagering Requirement has been met.
  11. 11) You may only receive a maximum of 10 Bonus Spins in relation to this Promotion.
  12. 12) If you have received more than one free or bonus spins bonus (due to your participation in this Promotion and other promotions we offer to customers on the Website), then, if the free or bonus spins you receive from each bonus can be used on the same games they will be combined (i.e. a bonus with 5 spins and another bonus with 10 spins will be available as 15 spins when choosing to play bonus spins), but will be shown separately on your Poker Account. Winnings from any combined spins bonuses that you receive will be allocated to the applicable spins bonus (and a separate wagering requirement will apply to each spins bonus).

What Wagering Requirement applies to your Bonus Spins Bonus?

  1. 13) Your Bonus Spins Bonus is subject to a wagering requirement of 40 x the value of your Bonus Spins Bonus (“Bonus Spins Wagering Requirement”). This means that you cannot transfer any BonusSpins Bonus Funds from your Casino Bonus Balance into your Real Balance until you have wagered at least 40 x the value of your Bonus Spins Bonus on the Selected Games.
  2. 14) If you have received a Bonus Spins Bonus then, when you place a wager on any of the Selected Games, the amount you stake will be deducted against the Bonus Spins Wagering Requirement. For example, if you received a Bonus Spins Bonus of £20, your Bonus Spins Wagering Requirement would be 40 x the value of your Bonus Spins Bonus = 40 x £20 = £800.If you then staked a wager of £30 in any of the Selected Games, this would be deducted from the Bonus Spins Wagering Requirement and you would need to wager a further £770 (i.e. £800 – £30 = £770) before you could transfer any Bonus Spins Bonus Funds from your Casino Bonus Balance into your Real Balance.
  3. 15) This Bonus will automatically end if the amount you have wagered meets or exceeds the Bonus Spins Wagering Requirement. At this point, any Bonus Spins Bonus Funds in your Casino Bonus Balance (subject to any maximum amount of Bonus Spins Bonus Funds that may transfer to your Real Balance specified in these Promotion Terms (if any)) will automatically transfer to your Real Balance from where you will be able to withdraw them as cash or to continue to use them in non-Promotion play.

How do funds in your Poker Account contribute to wagers you place?

  1. 16) When you place a wager in any of the Selected Games, the stake will be taken from your Poker Account in the following order of priority:

    a. initially, from your Real Balance; and

    b. then, if the stake exceeds the value of your Real Balance, the remaining stake will be taken from your Casino Bonus Balance.

  2. 17) If the amount of your Bonus Spins Bonus Funds falls below £0.99 at any time, any remaining Bonus Spins Bonus Funds in your Bonus Balance will be deleted and this Bonus will automatically end.

How are winnings allocated to your Poker Account?

  1. 18) When you place a successful wager in any of the Selected Games, then your winnings will be split between your Real Balance and your Casino Bonus Balance in proportion to the percentage of the stake contributed by each, respectively.
  2. 19) The examples below set out how wagers are deducted from, and winnings are applied to, your Poker Account when you participate in the Promotion.

Example 1

You opt-in to the Promotion and you receive your 10 Bonus Spins. After playing through your 10 Bonus Spins, you have “winnings” of £5, which are credited as a £5 Bonus Spins Bonus to your Casino Bonus Balance. Your Bonus Spins Wagering Requirement is 40x the value of your Bonus Spins Bonus = 40 x £5 = £200. You also have £10 in your Real Balance. Your Poker Account looks like this:

Real Balance

£10

Casino Bonus Balance

£5

Balance (= Real Balance + Casino Bonus Balance)

£15

Bonus Spins Wagering Requirement

£200

You place a wager of £5 on a Selected Game. This is deducted from your Poker Account as follows: £5 from your Real Balance; and £0 from your Casino Bonus Balance (i.e. your stake is taken from your Real Balance initially and does not exceed the amount of your Real Balance so nothing is taken from your Casino Bonus Balance). The Bonus Spins Wagering Requirement is now £195 (i.e. £200 – £5 = £195).

Your wager is successful, with winnings of £10 (including your £5 returned). This is allocated to your Poker Account as follows: the Real Balance gets £10 (it contributed 100% of the stake, so it gets 100% of the returns); and the Casino Bonus Balance gets £0 (it contributed 0% of the stake, so it gets 0% of the returns).Your Poker Account now looks like this:

Real Balance

£15

Casino Bonus Balance

£5

Balance (= Real Balance + Casino Bonus Balance)

£20

Bonus Spins Wagering Requirement

£195

Example 2

You place a second wager of £20. This is deducted from your Poker Account as follows: £15 from the Real Balance; and £5 from the Casino Bonus Balance (i.e. the Real Balance is used up first (£15) and then the amount of the stake in excess of the Real Balance (£5) is taken from the Casino Bonus Balance). The Bonus Spins Wagering Requirement is now £175 (£200 – £5 – £20 = £175).

This wager is also successful, with winnings of £30 (including your £20 returned). This is allocated to your Poker Account as follows: the Real Balance gets £22.50 (it contributed 75% of the stake, so it gets 75% of the returns); and the Casino Bonus Balance gets £7.50 (it contributed 25% of the stake, so it gets 25% of the returns). Your Poker Account would now look like this.

Real Balance

£22.50

Casino Bonus Balance

£7.50

Balance (= Real Balance + Casino Bonus Balance)

£30

Bonus Spins Wagering Requirement

£175

Section E – Terms applicable to all Bonuses

Promotional Play Restrictions

  1. 1) We offer bonuses and promotions to enhance your enjoyment of our games and wagering. We therefore expect that you will participate in all bonuses and promotions fairly, so that our other customers too may enjoy our services. We have set out below certain types of play which we consider to be unfair and therefore to be in breach of these Promotion Terms:
  2. a. using minimal risk wagering patterns (e.g. low risk wagering, zero risk wagering or equal betting patterns);

    b. using multiple accounts to obtain more than the number of bonuses or free bets permitted for each customer;

    c. sharing personalised promotional offers or bonuses which are available to specific customers only (i.e. that you have received by e.g. email, inbox message, text message, links, URLs etc.) with others who were not the intended recipient. This includes accessing promotions or bonuses forwarded to you by others when you were not the intended recipient;

    d. concealing your country of residence in order to access a promotion or bonus that is not available in your country of residence;

    e. colluding with other customers in order to take advantage of promotions or bonuses; or

    f. using more than one account per household or per IP address,

together, “Promotional Play Restrictions“.

  1. 2) Where you are in breach of any Promotional Play Restrictions, we may be entitled to cancel any bonuses or promotions applied to your account, reclaim any bonus element of such offers and either settle bets at the correct odds, void any free bets, void any bet funded by a bonus, or remove any subsequent winnings relating to a bonus. We may also be entitled to levy an administration charge up to the value of the bonus, free bet or additional payment to cover our reasonable administrative costs in respect of any such action that we take.

General Promotion Terms

  1. 3) Unless otherwise stated in these Promotion Terms, if you have a number of different promotions active on your Poker Account, stakes and winnings (and contributions towards any wagering requirements) will be applied to the promotion you first chose to participate in first (until that promotion ends or expires).
  2. 4) William Hill has the right to refuse or withhold payment of any bonus funds in the event of funds you have deposited into your Real Balance or Main Balance being cancelled or denied by any payment service.
  3. 5) William Hill reserves the right to amend or cancel this Promotion or amend these Promotion Terms:

    a. without notice if the change or cancellation is as a result of any legal or regulatory change; or

    b. for any other valid reason by giving you notice in advance of the change (we shall only do this where the circumstances are sufficiently serious, for example, where there is a malfunction of the software or systems we use to provide the Website and/or the Promotion or in the event of manifest error in the Promotion and/or the Promotion Terms), unless the change is in your favour (including, making the Promotion Terms fairer to you or easier to understand), in which case we will not tell you of the change. We may also offer an equivalent prize, bonus or free bet to the one referred to in any Promotion without telling you.

  4. 6) In addition to these Promotion Terms, your use of the Website and your participation in any gaming or wagering (including this Promotion) is governed by our general terms and conditions which are available at https://williamhill-lang.custhelp.com/app/answers/detail/a_id/6719/ (“General Terms“). You should therefore ensure that you have read and understood the General Terms and these Promotion Terms before taking part in this Promotion. In the case of any discrepancy between these Promotion Terms and the General Terms, these Promotion Terms shall take precedence.
  5. 7) These Promotion Terms shall be exclusively governed by and construed in accordance with the laws of England and subject to the non-exclusive jurisdiction of the courts of England and Wales.

Definitions

  1. 8) In these Promotion Terms, the following definitions shall apply:

    a. “Account” means your online account with William Hill which can be accessed via the Website;

    b. “Bonus Money” means bonus funds which are credited to your Poker Account when you take part in certain bonus money promotions on the website (including your Bonus Money Bonus). Bonus Money can be redeemed as real cash into your Real Balance if you complete certain wagering objectives (as specified in the applicable promotion terms);

    c. “Cash Game Ticket” or “CGT” means any bonus funds credited to your Cash Game Ticket Balance as cash game tickets (including your £7 CGT), which can be wagered on cash games on the Poker Software only;

    d. “Cash Game Ticket Balance” means the total sum of all Cash Game Tickets credited to your Poker Account(including your £7 CGT) which cannot be withdrawn as cash or wagered in non-promotion play because they are subject to ongoing promotional play restrictions (e.g. the minimum number of WHPoints required to release the relevant Cash Game Ticket from the Cash Game Ticket Balance has not been achieved);

    e. “Casino Bonus Balance” means the total sum of all bonuses and bonus funds active on your Account (excluding any Cash Game Tickets) which cannot be withdrawn as cash or wagered in non-Promotion play because they are subject to ongoing promotional play restrictions (e.g. the wagering requirements have not been achieved);

    f. “Main Balance” means the total funds that you have deposited into your online Account;

    g. “Poker Account” means an online account with William Hill enabling customers to participate in any of the poker games available from the “Poker” page on the Website or via the Poker Software;

    h. “Poker Balance” means the separate funds wallet which contains all of the funds relating to your Poker Account only;

    i. “Real Balance” means the total funds that you have deposited into your Poker Account (and any winnings from wagers placed using these funds), which you can withdraw as cash or wager in non-Promotion play at any time;

    j. “SnG Ladder Tournaments” means the Sit & Go ladder tournaments which can be accessed via the “Sit & Go” tab on the Poker Software and which include “SNG Ladder” in their name;

    k. “Twister Sit & Go Tournaments” means the Twister poker Sit & Go tournaments which can be accessed via the “Twister” tab on the Poker Software and which include “Twister” in their name;

    i. WHPoints” means points that that can be accumulated by customers when they take part in cash games or tournaments on the Poker Software. Customers will accumulate 10 WHPoints for every €1 raked hand on cash tables or for every €1 in tournament fees paid; and

    m. “Wild Twister Sit & Go Tournaments” means the Wild Twister poker Sit & Go tournaments which can be accessed via the “Twister” tab on the Poker Software and which include “Wild Twister” in their name.

Rules For All Sports Bets on William Hill Sportsbook

Below are our Fair Deal Rules for the William Hill Sportsbook, effective from 29/11/2013.

GENERAL BETTING RULES

1. EVENTS ON WHICH BETS ARE ACCEPTED:

We only accept bets on virtual sporting events, numbers betting or special events as listed in these Fair Deal Rules or where the bet has been agreed and authorised by the William Hill Trading Department. Any bets accepted in error and not so authorised or covered by these Fair Deal Rules will be declared void.

2. MAXIMUM WINNINGS:

a. The maximum winnings categories listed below apply to bets placed on the Internet, in our Telephone Betting department and in our LBOs. The maximum winnings categories in the UK and the Channel Islands are in Sterling and in the Isle of Man they are in Pounds. A bet is accepted on the basis that it is the investment of one customer only and the following are the maximum amounts that can be won (excluding stake) by a customer in one day’s betting regardless of stake and apply even if bets have been placed through more than one betting channel (i.e. internet, telephone betting or LBOs).

b. Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final race/event on each bet is resolved, rather than the day on which each individual bet is placed.

c. Where selections taken from the different categories listed below are combined in multiple or accumulative bets the lowest maximum winnings limit will apply.

d. Where bets are placed in an alternative currency, the maximum payout will be converted based on the table below using the Sterling local currency exchange rate on the day of settlement of the bet.

HORSE RACING – (UK & IRELAND) available on williamhill.com/Shop Screens

Race Winner singles and multiples (inc. ante-post) – £1,000,000

Showcast, Forecast, Tricast – £250,000

Other horse racing markets – including but not exclusive to: Distance Betting, Fav Points etc, Insurance, Jockey Challenge & all other special markets – £50,000

Any Tote bet placed into the pool – no limit

Any Tote bet not placed into the pool for whatever reason – £10,000

Other horse racing (inc. trotting, harness, Arab, charity) – £25,000

HORSE RACING – FRANCE, DUBAI & BREEDERS CUP MEETING (available on williamhill.com/Shop Screens)

Race Winner singles & multiples (inc. ante-post) – £500,000

Showcast, Forecast, Tricast – £100,000

Other horse racing markets – including but not exclusive to: Distance Betting, Fav Points etc, Insurance, Jockey Challenge & all other special markets – £25,000

Any Tote bet placed into the pool – no limit

Any Tote bet not placed into the pool for whatever reason – £10,000

Other horse racing (inc. trotting, harness, Arab, charity) – £25,000

HORSE RACING – OTHER US, SOUTH AFRICA, AUSTRALIA & ALL OTHER GROUP 1 RACES NOT COVERED ABOVE (available on williamhill.com/Shop Screens)

Race Winner singles & multiples (inc. ante-post) – £100,000

Showcast, Forecast, Tricast – £100,000

Other horse racing markets – including but not exclusive to: Distance Betting, Fav Points etc, Insurance, Jockey Challenge & all other special markets.

Any Tote bet placed into the pool – no limit

Any Tote bet not placed into the pool for whatever reason – £5,000

Other horse racing (inc. trotting, harness, Arab, charity) – £10,000

ALL OTHER HORSE RACING & MEETINGS OR RACES NOT available on williamhill.com/Shop Screens

Race Winner singles & multiples (inc. ante-post) – £50,000

Showcast, Forecast, Tricast – £50,000

Other horse racing markets – including but not exclusive to: Distance Betting, Fav Points etc, Insurance, Jockey Challenge & all other special markets – £5,000

Any Tote bet placed into the pool – no limit

Any Tote bet not placed into the pool for whatever reason – £5,000

Other horse racing (inc. trotting, harness, Arab, charity) – £10,000

UK MAINLAND GREYHOUND RACING – BAGS Meetings starting before 5pm and races televised live on major UK TV channels including (but not exclusive to) Sky

Race Winner singles & multiples, Forecast & Tricast singles – £500,000

Forecast Doubles, Forecast Trebles, Forecast Yankee & Forecast Lucky 15 – £100,000

Ante-post – £100,000

Forecast Fourfolds (exc. Forecast Yankee & Forecast Lucky 15) – £100,000

Other greyhound markets (inc. Hotbox, Trap Challenge, Distances & other special markets) – £25,000

UK MAINLAND GREYHOUND RACING – BEGS & RPGTV Meetings starting after 5pm, Open & Graded races not available on williamhill.com/Shop Screens

Race Winner singles & multiples (inc. ante-post) – £100,000

Forecast Doubles, Forecast Trebles, Forecast Yankee & Forecast Lucky 15 – £50,000

Ante-post – £100,000

Forecast Fourfolds (exc. Forecast Yankee & Forecast Lucky 15) – £25,000

Other greyhound markets (inc. Hotbox, Trap Challenge, Distances & other special markets) – £10,000

GREYHOUND RACING – Racing from outside of the UK Mainland

Ante-post – £50,000

Race Winner singles & multiples, Forecast & Tricast singles – £25,000

Forecast Doubles, Forecast Trebles, Forecast Yankee and Forecast Lucky 15 – £10,000

Forecast Fourfolds (exc. Forecast Yankee & Forecast Lucky 15) – £5,000

Other greyhound markets (inc. Hotbox, Trap Challenge, Distances & other special markets) -£5,000

FOOTBALL – EPL, ENGLISH CHAMPIONSHIP, LEAGUE 1, LEAGUE 2, SCOTTISH PREMIERSHIP, FA CUP (1ST ROUND ONWARDS), SCOTTISH CUP (2ND ROUND ONWARDS), ENGLISH & SCOTTISH LEAGUE CUPS, TOP DIVISION IN SPAIN, COMPETITIVE INTERNATIONALS PLAYED BETWEEN TWO MEMBERS OF UEFA, WORLD CUP FINALS, CHAMPIONS LEAGUE & EUROPA LEAGUE (BOTH GROUP STAGE ONWARDS)

90 Minutes, To Qualify, To Win The League, To Win The Cup – £2,000,000

Over/Under Goals, Double Result, Match Handicaps, Correct Score, 1st/Last/Anytime Goalscorers, Wincast, Scorecast, S&W/MR&BTTS, BTTS – £500,000

All other match markets – including but not exclusive to: Bookings, Cards, Goals, Draw No Bet, other Goalscorers etc – £100,000

Other ante-post/longterm – including but not excusive to: Finish Bottom, Top 3, Relegation, Promotion, Match Bets, Group Betting – £100,000

All other markets (including all markets which are decided off the field of play) – £10,000

FOOTBALL – ENGLISH CONFERENCE PREMIER, SCOTTISH CHAMPIONSHIP, SCOTTISH LEAGUE 1, SCOTTISH LEAGUE 2, TOP DIVSIONS IN GERMANY, ITALY, FRANCE, HOLLAND, PORTUGAL & TURKEY, COPA AMERICA, COMPETITIVE MATCHES BETWEEN TWO MEMBERS OF CONMEBOL, AFRICAN CUP OF NATIONS FINALS, CONCACAF FINALS & OLYMPIC GAMES

90 Minutes, To Qualify, To Win The League, To Win The Cup – £1,000,000

Over/Under Goals, Double Result, Match Handicaps, Correct Score, 1st/Last/Anytime Goalscorers, Wincast, Scorecast, S&W/MR&BTTS, BTTS – £200,000

All other match markets – including but not exclusive to: Bookings, Cards, Goals, Draw No Bet, other Goalscorers etc – £100,000

Other ante-post/longterm – including but not excusive to: Finish Bottom, Top 3, Relegation, Promotion, Match Bets, Group Betting – £100,000

All other markets (including all markets which are decided off the field of play) – £10,000

FOOTBALL – ALL OTHER LEAGUES, COMPETITIONS & DOMESTIC/INTERNATIONAL FRIENDLIES

90 Minutes, To Qualify, To Win The League, To Win The Cup – £100,000

Over/Under Goals, Double Result, Match Handicaps, Correct Score, 1st/Last/Anytime Goalscorers, Wincast, Scorecast, S&W/MR&BTTS, BTTS – £50,000

All other match markets – including but not exclusive to: Bookings, Cards, Goals, Draw No Bet, other Goalscorers etc – £50,000

Other ante-post/longterm – including but not excusive to: Finish Bottom, Top 3, Relegation, Promotion, Match Bets, Group Betting – £50,000

All other markets (including all markets which are decided off the field of play) – £10,000

FOOTBALL ESPORTS – ALL FIFA-RELATED EVENTS INCLUDING BUT NOT EXCLUSIVE TO: ESPORTS FIFA LIGA PRO, ESPORTS FIFA EBATTLE & FIFA QUARAN-TEAM

All available markets – £10,000

#YOURODDS & BUILD#YOURODDS

All Markets for all sports (including football) – £50,000

GOLF – MENS GOLF MAJORS & RYDER CUP

To Win The Tournament – £500,000

Other match markets & Group Betting, Specials, Moneylist, Tournament Wins etc – £100,000

GOLF – ALL OTHER GOLF TOURNAMNENTS

To Win The Tournament – £250,000

All other match markets & Group Betting, Specials, Moneylist, Tournament Wins etc – £50,000

TENNIS – GRAND SLAM MAIN DRAW MENS & WOMENS SINGLES

To Win The Tournament & Match Betting – £250,000

All other match markets & group betting, Specials, Moneylist, Tournament Wins etc – £50,000

TENNIS – ALL OTHER ATP/WTA CHALLENGER SINGLES TOURNAMENTS, DAVIS CUP, FEDERATION CUP, HOPMAN CUP, OLYMPIC GAMES

To Win The Tournament – £100,000

All other match markets & group betting, Specials, Moneylist, Tournament Wins etc – £25,000

TENNIS – ALL OTHER TENNIS INCLUDING BUT NOT EXCLUSIVE TO ATP/WTA & GRAND SLAM DOUBLES, ATP/WTA CHALLENGER & ITF TOURNAMENTS

To Win The Tournament & Match Betting – £25,000

All other match markets & group betting, Specials, Moneylist, Tournament Wins etc – £10,000

SPORTS – DARTS,SNOOKER, RUGBY LEAGUE, RUGBY UNION, BOXING, CRICKET, NBA, NFL, MLB & NHL, FORMULA 1

To Win Tournament & Match, Race, Bout etc – £250,000

All other match markets & Set Betting, Handicap Betting, Specials, Moneylist, Tournament Wins etc – £50,000

SPORTS – ALL OTHER SPORTS INCLUDING BUT NOT EXCLUSIVE TO AMERICAN FOOTBALL (NON NFL), ATHLETICS, BASEBALL (NON MLB), BASKETBALL (NON NBA), BOWLS, CYCLING, HANDBALL, ICE-HOCKEY (NON NHL), VOLLEYBALL

To Win Tournament, Match, Race, Bout etc – £25,000

All other match markets, Set Betting, Handicap Betting, Specials, Moneylist, Tournament Wins etc – £10,000

MOTOR RACING ESPORTS – INCLUDING BUT NOT EXCLUSIVE TO: F1 VIRTUAL GRAND PRIX, VIRTUAL MOTO GP & ALL-STAR ESPORT BATTLE

All available markets – £10,000

POLITICS

All politics bets – £50,000

NON-SPORTS – INCLUDING BUT NOT EXCLUSIVE TO TV REALITY SHOWS FILMS/TV/MUSIC/LITERARY AWARDS, CHRISTMAS SPECIALS, CELEBRITY/ROYAL SPECIALS

All non-sports bets -£25,000

VIRTUAL

All virtual racing/sports – £250,000

NUMBERS

49S – £1,000,000

Irish Lotto – £1,000,000

New York Lotto – £250,000

Spanish Lotto – £250,000

Rapido – £50,000

3. NON RUNNERS / NON-PARTICIPANTS AND VOID SELECTIONS:

Unless a bet has been placed under antepost terms, when a selection is made void or does not run, then in single bets the stake will be returned. In accumulative bets the stake will run on to the remaining selection(s) with a double becoming a single, a treble becoming a double and so on. Unless a specific reference is made in the individual section that covers the sport, abandoned or postponed events are void. However, bets in markets that have already been resolved at the time of abandonment, such as ‘first touchdown scorer’ etc. will stand.

4. DEAD HEATS:

In a DEAD HEAT the stake money on a selection is divided by the number of runners or competitors involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost.

5. CONDITIONAL BETS (Any-To-Come, Stop-At-A-Winner etc.):

Such bets are available in our LBOs and with our Telephone Betting Service, but are not available on-line.

6. ANTE-POST BETTING (FUTURE EVENTS):

a. Ante-post prices are those offered on:

i. Horse Racing prior to the final declaration stage.

ii. Greyhound events up to and including the semi final stage. (Any bets placed after the semi finals or on a single race event where a price has been taken will be settled as early bird bets and stakes refunded on non runners. In the event of a non runner all bets will be settled at starting price).

iii. Sports events prior to the start of an event, with the exception of bets on a golf tournament, a tennis tournament, a match, a single race event (e.g. London Marathon) or an individual heat/stage. When stakes are refunded on a competitor who withdraws from an event a rule 4 deduction may apply to winning bets.

iv. All special (non-sporting) events.

b. Ante-post bets are accepted on the understanding that you will lose your stake if your selection does not participate. No Tattersalls’ Rule 4 deductions are made from winning bets except when a runner in a horse race is balloted out.

c. i. Bets placed after the start of a sports event are not classified by us as antepost. Unless a specific reference is made in the rules for a particular sport, the start of an event is defined as the first time there is any competitive action. Stakes will be refunded on competitors/teams who take no further part after the bet is placed, unless they have been eliminated by competition rules. A Tattersalls’ Rule 4 deduction will be applied to winning bets placed after the competitor’s/team’s last competitive action and prior to the market being re-formed.

ii. Stakes are lost on competitors/teams who start an event and then withdraw.

iii. In total tournament/series markets e.g. top series wicket taker, winner of the golden boot etc. individuals named in the team squad will be deemed to have participated whether or not they have taken part in any competitive action.

d. The maximum winnings limits for ante-post bets are determined by the categories listed in Rule 2.

e. Ante-post each way doubles, trebles etc. are settled win to win, place to place.

f. Ante-post bets are settled at the price and place terms applicable at the time of acceptance.

g. Place only bets and forecast bets are not accepted at antepost odds. If taken in error, place only bets will be void. Forecast bets will be settled on the computer straight forecast.

h. Where the same selection is backed to win two or more antepost events in an accumulative bet a special combined price will apply irrespective of any individual prices quoted. Where no special combined price is available e.g. a horse to win a Derby trial and the Derby, settlement will be based on the first available odds after each leg has been completed.

i. Bonuses and consolations associated with any bet type are not available at ante-post odds. If taken in error bets will be settled without the bonuses or consolations.

j. The terms of special event/sports bets laid following a written/email request from an individual customer will be clarified in our written/emailed response to the customer prior to the bet being placed.

k. An ante-post bet will be made void under the following circumstances:

The race is cancelled and is not run. A horse is balloted out under the rules of racing. The race is run at an alternative venue to the one originally scheduled. Entries for the race are re-opened. l. An ante-post bet will stand under the following circumstances:

The race is run on a different date from the one originally specified, but at the original venue. The entries for the race are not re-opened. If entries revert back to a previous declaration stage, this won’t count as entries being re-opened and all bets will stand.

7. VIRTUAL WORLD

Description

Virtual World events are computer generated presentations of an accredited random number generator in which the first number generated decides the winner; the second decides the runner-up etc.

Bets on virtual racing are settled to the same rules as horse racing, greyhound racing and bets on virtual sports are settled to the same rules as other relevant events. Virtual selections do not qualify for bonuses and consolations. The RTP (return to player) is between 70% and 95.23% depending upon the sport and type of market. The RTP reflects the theoretical return across a very large number of plays by numerous players over an extended period of time. The results for any given player over a play session can vary widely from this long-term, expected average in either direction. The fewer the number of games played, the wider the normal variance of actual payback that may be experienced. The fairness of our Random Number Generator and our Virtual sports has been independently tested and certified by NMi Metrology & Gaming. NMi’s evaluation of William Hill’s hardware-based RNG (random number generator) was performed with the aim of verifying compliance with the following sets of standards: The Gambling Commission’s Remote Gambling and Software Technical Standards, June 2007 Generally-accepted industry standards for highly-regulated jurisdictions William Hill’s technical specifications for their hardware-based RNG.

8. RELATED CONTINGENCIES:

Accumulative/multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. If taken in error the stake will be invested on the selection with the largest price. Where two or more selections are quoted at the largest price the stake will be divided equally between them. However, where the related parts of the bet are resolved at different times, unless ‘special double’ or ‘special accumulative’ odds are available, bets will be settled as instructed with the odds for the second or subsequent legs being determined at each individual stage.

9. SPORTS GOVERNING BODIES:

It is a condition of our acceptance of bets from you that, and by offering to place a bet with us, you represent that:

a. You are not prohibited from entering into the bet by any term of your contract of employment or other professional contract or any rule of a Sports Governing Body, which applies to you.

b. You are not aware of any circumstance which would make the placing of the bet a breach of a rule on betting applied by a Sports Governing Body.

c. Where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring you do not know the outcome of the event or have not been involved in events which adversely affected the potential outcome.

d. In the event of any such representation by you proving to be false your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

e. We have a memorandum of understanding with Sports Governing Bodies where we will share information with them, the Gibraltar Gambling Commission and the GB Gambling Commission, where there is suspicious betting, or where we identify bets that have not been placed in accordance with our rules for Sports Governing Bodies.

10. DATA SUPPLIED BY A THIRD PARTY:

Please be aware that data such as current scores, time elapsed etc. that is displayed on our site or on our text screens is sourced from a ‘live feed’ provided by a third party and may be subject to time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk and William Hill accept no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.

11. RIGGING:

We reserve the right to withhold payment or void any bet(s) if we have any reasonable suspicion and/or evidence that the prices or the pool have been manipulated or where a race, event or match has been rigged and this reasonable suspicion and/or evidence has caused us to report the match to ESSA (Sports Betting Integrity) or any of our applicable regulatory authorities (UK Gambling Commission, Gibraltar Gambling Commission and the DGOJ). Evidence of the above may be based on the size, volume or pattern of bets placed with William Hill across any or all of our betting channels.

12. TIME OF ACCEPTANCE:

We produce an automated ‘no more bets time’ for all horse, greyhound and numbers events covered in our full service. Bets are valid if accepted up to this time. Except where prior authorisation is given, single bets accepted after the ‘no more bets time’ will be void. In multiple bets late selections will be treated as non runners. Where the official ‘off’ of a race or event is not announced bets are accepted up to the advertised start time. If betting in-play is available bets will stand and be settled at the current in-play price at the time the bet was struck. Where betting in-play is not available any bet that is inadvertently accepted after this time will be void, unless we are satisfied that the bet was placed before the actual start of the event, except in the following circumstances: on a golf event up to 15 minutes after the start time; a football match up to 15 minutes after the start time, provided there has been no goals scored or players sent off and any of the following sports events up to 5 minutes after the start time: American Football; Baseball; Basketball; Bowls; Cricket; Cycling; Darts; Gaelic Football/Hurling; Ice Hockey; Rugby; Snooker/Pool; Speedway; Tennis.

13. CASH IN MY BET:

Cash In My Bet (“cash-in”) gives you the opportunity to settle your bet at the value displayed before the market is resulted, both on-line and on mobile

For further information on Cash In My Bet and a full list of markets it is available on please check out the FAQ details.

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