How We Rate Online Casinos

What Does it Take to Get Featured on BestCasinoSites.net

BestCasinoSites.net delivers transparent and reliable casino evaluations you can count on. Our team conducts comprehensive assessments of gambling platforms available to Serbian players, applying strict evaluation standards. Player protection stands as our primary concern. That’s why we exclusively showcase regulated and secure casino operators on our platform. Beyond safety, we thoroughly examine and score essential aspects such as game selection, promotional offers, banking methods, and support services. Continue reading to learn about our casino evaluation methodology.

1. Safety & Licensing

We never recommend an online casino unless it meets clear safety standards. That starts with licensing. A valid licence from a recognised regulator shows that a site is operating legally and is subject to oversight.

We also check for other signs of trust. This includes independent testing of games and payouts, proper use of SSL encryption, and clear privacy policies. If a site doesn’t meet basic safety requirements, it doesn’t get included in our list of the best casino sites in Serbia.

1.1 Recognised Gambling Licences

For the Serbian market, we review casinos holding licences from trusted authorities. This includes operators with Serbian licences from the Games of Chance Administration, as well as internationally licensed casinos from jurisdictions like Malta (MGA), Curaçao, and Anjouan.

Each licensing authority enforces standards for fairness, security, and responsible gambling. We verify that every casino we recommend holds a valid licence from an established regulator, ensuring players have access to complaint procedures and player protection measures.

1.2 Independent Regulations for Fairness

Licensed online casinos are required to prove that their games are fair. Independent testing agencies such as eCOGRA, GLI, and iTech Labs audit games to ensure outcomes are random and not influenced by the casino site.

These agencies also review payout percentages and publish reports showing how much games return to players over time. Fairness testing is a key part of regulation and helps ensure that players are not at a disadvantage when they play.

1.3 Technical Security

Any site handling real money and personal information must take security seriously. We check that every online casino we list uses industry-standard SSL encryption to protect player data during logins, payments, and account activity.

As part of our review process, we also look at who issues the site’s security certificates and whether the casino follows basic data protection practices. If a site fails on security, it doesn’t make it past this stage.

GLI, eCogra, Gambling Therapy

2. Games & Software Requirements

The quality of a casino’s game selection is one of the first things we look at. We check for variety across categories, including slots, table games, and live dealer titles, and expect a balance of both quality and quantity. We also assess the underlying software to ensure that games load quickly, run smoothly, and work consistently across desktop, tablet, and mobile devices.

2.1 Available Game Variety

We review each casino’s game library to see what’s available and how well it covers different types of players. A strong site should offer more than just volume as it should include a mix of slots, table games, live dealer options, and other categories like video poker or instant games.

We also take note of the range of themes, features, and betting limits across the selection. Sites that work with multiple game studios tend to offer better variety and more consistent quality, which helps players find games that suit their preferences.

2.2 Trusted Software Developers

We check which software developers a casino works with, as this directly affects game quality, fairness, and variety. Well-established developers like Pragmatic Play, Evolution, and NetEnt are known for producing reliable games with strong visuals and consistent performance.

Casinos that partner with multiple developers tend to offer a broader mix of styles, themes, and gameplay features. This helps ensure there’s something for different player preferences, whether you’re looking for simple slots or more advanced game mechanics.

2.3 High Quality Gambling and Casino Apps

Mobile access is essential for most players, so we check how well each casino performs on phones and tablets. Some casino sites offer dedicated apps for iOS or Android, while others focus on fully responsive browser-based platforms.

The best sites maintain solid performance across devices, with quick load times and straightforward layouts. You may find fewer games on mobile, but in most cases the core features remain available, including payments, promotions, and account settings.

Pragmatic Play, Netent, Evolution

3. Bonus Offers and Promotions

Bonus offers are a standard part of most online casinos. These promotions range from welcome packages for new sign-ups to regular offers aimed at returning players. While bonuses can add value, the terms behind them matter just as much as the headline amount.

In our reviews, we assess both the variety and fairness of a casino’s promotions. That includes welcome bonuses, ongoing offers, and loyalty schemes. We look at what’s available, how transparent the terms are, and whether players are likely to get any real benefit from the deal.

3.1 Welcome Bonus Offers

Welcome bonuses are typically aimed at new players making their first deposit. These offers often include matched funds or free spins tied to specific slot games. While they can add value early on, what matters most is how the offer works in practice.

We review the terms that come with each bonus, including wagering requirements, time limits, and eligible games. The goal is to highlight offers that are clearly explained and reasonably achievable and not just those that look generous at first glance.

3.2 Daily & Weekly Offers for Regular Players

Welcome bonuses aren’t the only offers available at online casinos. Many provide ongoing promotions aimed at returning players. These might include weekly free spins, reload bonuses, prize draws, or limited-time offers tied to specific games.

We look at the frequency and clarity of these promotions, as well as how accessible they are. Ongoing offers can add value over time, especially when they’re backed by clear terms and realistic conditions. Casinos that regularly reward existing players tend to score higher in our reviews.

3.3 Fair Terms and Conditions

Every bonus comes with terms and conditions that set out how it works. These include details like the minimum deposit, the maximum bonus amount, eligible payment methods, and how long the offer is valid. The most important condition is often the wagering requirement meaning how much you need to bet before any winnings can be withdrawn.

We check how clearly these terms are presented and whether they are reasonable. If a bonus is difficult to unlock or tied to vague restrictions, we call that out in our reviews. Clear and fair terms are just as important as the size of the offer itself.

3.4 Loyalty and Rewards Programmes

Many online casinos offer loyalty schemes for returning players. These programmes may include comp points earned through regular play, which can be exchanged for bonuses, cashback, or other benefits. Some casinos also offer additional perks to high-stakes players, such as account managers or tailored offers, usually through invite-only tiers.

We consider how loyalty programmes are structured, how clearly they are explained, and whether they appear to follow relevant local rules. If a scheme seems unclear or overly aggressive, we reflect that in our review.

4. Payment Options for Deposits and Withdrawals

To play real money games, you’ll need to fund your account using one of the payment methods offered by the casino. Most sites accept debit cards, e-wallets, prepaid options, bank transfers, and in some cases, cryptocurrency. It’s worth noting that not all deposit methods can be used for withdrawals.

As part of our review process, we look at which payment options are supported, as well as how clear the limits, fees, and processing times are. We highlight sites that make it easy to deposit and withdraw in both Serbian Dinar (RSD) and Euro without unnecessary delays or restrictions.

4.1 Fast and Secure Deposits

When reviewing deposit options, we look for speed, reliability, and how well the process protects your financial details. A good casino should process deposits instantly or within minutes, and clearly state any limits or fees involved.

We also check whether the site uses secure connections and recognisable payment providers. Some methods, like e-wallets or prepaid cards, offer an extra layer of privacy by keeping your bank details out of the transaction entirely. Clear instructions, visible confirmation messages, and easy access to deposit history also play a part in our evaluation.

4.2 Efficient and Reliable Withdrawals

We assess how easy it is for players to withdraw their money, not just whether withdrawals are available. That includes checking processing times, payment method availability, minimum and maximum withdrawal amounts, and any verification requirements that could cause delays.

A good casino makes its withdrawal process clear and consistent. Most require you to use the same method you used to deposit, unless that option doesn’t support withdrawals. We pay close attention to how long it takes for funds to reach players and whether any hidden restrictions apply. Sites with reliable, transparent cashout systems are rated more favourably.

4.3 Diverse Payment Methods

We check which payment methods are available at each casino and how well they cover different user preferences. This typically includes debit cards like Visa and Mastercard, e-wallets such as Skrill and Neteller, and other options like prepaid cards, bank transfers, or cryptocurrency.

The range of supported methods affects how flexible a site is, especially for players who prefer not to share card details directly. We also note which methods can be used for both deposits and withdrawals, since not all support both directions. Sites that offer a broad and clearly explained set of payment options tend to score higher in this area.

4.4 How We Score Payment Systems

We evaluate each casino’s payment system as a whole and not just the number of options offered. That includes how clearly the site presents deposit and withdrawal terms, whether payments are processed quickly and securely, and how accessible the methods are for different types of players.

We also consider minimum and maximum limits, supported currencies including Serbian Dinar and Euro, and whether players can expect consistent payout times. Casinos that combine flexibility, transparency, and reliable processing tend to rate higher in this area.

Skrill, Neteller

5. Reliable Customer Support

Customer support plays an important role in how we rate online casinos. Whether it’s a technical issue, an account query, or a question about payments, players should have access to help when they need it.

We check which support channels are available, how quickly the team responds, and whether the information provided is actually useful. The best casinos offer live chat as standard, along with email support, and invest in proper training so their teams can handle issues clearly and efficiently. We also note whether support is available in English, which is particularly important for Serbian players using international platforms.

5.1 Customer Support Features

We check how easy it is to reach the support team and how well they handle player questions. Live chat is now the standard, but we also note whether phone or email support is available and how long responses typically take.

We also assess how useful the support actually is. Are the advisers helpful? Do they provide accurate answers, or just scripted replies? Casinos that make it easy to get help and train their staff to offer it properly tend to score higher in this area.

6. Responsible Gambling

We expect every licensed casino to take responsible gambling seriously. That includes offering tools to help players set limits on deposits, spending, and playing time, as well as clear access to timeout and self-exclusion options.

We also check whether the site provides links to support services for those experiencing gambling-related harm. While most sites now meet the minimum requirements, we rate sites more favourably if they go further by offering personalised limits or promoting responsible play throughout the site.

6.1 Organisations That Help Prevent Gambling Addiction

Licensed gambling sites are expected to support organisations that provide help and advice to those affected by gambling harm. These include services such as Gambling Therapy, Gamblers Anonymous, and the Responsible Gambling Council. They offer free, confidential support and often play a role in research and prevention as well.

We look for clear links to these organisations on a casino’s responsible gambling page. While most casinos now meet the minimum standards, we give higher marks to those that make support easy to access and visible throughout the site.

6.2 Self-Exclusion

Self-exclusion allows players to block access to their casino account for a fixed period or permanently. Once activated, the player will not be able to deposit, place bets, or receive marketing messages from that casino.

This tool is designed to support those who are struggling to stay in control of their gambling. We check whether casinos offer clear self-exclusion options, explain how they work, and honour them consistently.

7. Want to Be Reviewed by BestCasinoSites.net?

We regularly evaluate new online casinos to consider for inclusion on our site. If you operate a licensed casino that meets the standards outlined on this page, you’re welcome to request a review.

Each application is assessed thoroughly. We check licensing, security, game providers, bonus terms, payment systems, customer support, and more. If you’d like your casino to be considered, please visit our submission page for full details on the review process.

Submit Your Casino for Listing

What Casinos Would Be Blacklisted?

Not every casino we review ends up being listed on our site. Casinos that fail to meet basic standards around safety, fairness, and transparency are excluded and in some cases, blacklisted. This can include missing licences, poor handling of player funds, or misleading promotions.

Here are the main reasons why an online casino could be blacklisted:

⚠️ Missing or Revoked Licence
⚠️ Misuse of Player Data
⚠️ Unstable or Unverified Software
⚠️ Consistently Unhelpful Support
⚠️ Delays or Failures in Processing Withdrawals
⚠️ Inadequate Site Security
⚠️ Unexplained Withholding of Winnings
⚠️ Misleading or Hidden Bonus Terms