How We Rate Online Casinos

What Does it Take to Get Featured on BestCasinoSites.net

At BestCasinoSites.net, we prioritize delivering transparent, dependable assessments of online gambling platforms available to players in Bosnia and Herzegovina. Each operator featured on our site undergoes rigorous evaluation based on standardized benchmarks, with security as our primary concern. We exclusively feature casinos holding legitimate international licenses and showing genuine dedication to safeguarding their players. Beyond regulatory compliance, we examine factors that directly impact user experience – such as gaming portfolio diversity, banking methods suitable for Bosnian players, promotional conditions, and support team responsiveness. Our mission is to showcase casinos that provide not merely accessible platforms for players from Bosnia and Herzegovina, but trustworthy and user-friendly gaming environments. Here’s our evaluation process.

1. Security and Licensing

We never recommend an online casino unless it meets clear security standards. This starts with licensing. A valid licence from a recognised regulator shows the site operates legally and is subject to oversight.

We also check for other trust signals. This includes independent testing of games and payouts, proper use of SSL encryption and clear privacy policies. If a site does not meet basic security requirements, it does not make our list of best casino sites in Bosnia.

1.1 Licence from International Regulators

Since Bosnia and Herzegovina does not have a local licensing system for online casinos, players should look for operators with valid international licences. Most commonly these are licences from Malta Gaming Authority (MGA) or Curaçao Gaming Control Board.

This is how we rate casino sites for the Bosnian market – including only sites that hold valid licences from trusted regulators. If a site is not properly regulated, it does not enter our reviews. Licensing is the foundation of trust – without it, nothing else matters.

1.2 Independent Fairness Regulations

Licensed online casinos are required to prove their games are fair. Independent testing agencies – such as eCOGRA, GLI and iTech Labs – audit games to ensure outcomes are random and not influenced by the casino.

These agencies also review payout percentages and publish reports showing how much games return to players over time. Fairness testing is a key part of regulation and helps ensure players are not at a disadvantage when playing.

1.3 Technical Security

Any site handling real money and personal data must take security seriously. We check that every online casino we list uses standard SSL encryption to protect player data during logins, payments and account activity.

As part of our review process, we also look at who issues the site’s security certificates and whether the casino follows basic data protection practices. If a site fails on security, it does not pass this stage.

GLI, eCogra, Gambling Therapy

2. Games and Software Requirements

The quality of a casino’s game selection is one of the first things we look at. We check for variety across categories, including slots, table games and live dealer titles, and expect a balance of quality and quantity. We also assess the software behind it to ensure games load quickly, run smoothly and function consistently across desktop, tablet and mobile devices.

2.1 Available Game Variety

We review each casino’s game library to see what is available and how well it covers different types of players. A strong site should offer more than just volume as it should include a mix of slots, table games, live dealer options and other categories such as video poker or instant games.

We also note the range of themes, features and betting limits across the selection. Sites that work with multiple game studios usually offer better variety and more consistent quality, which helps players find games that suit their preferences.

2.2 Reliable Software Developers

We check which software developers a casino partners with, as this directly affects game quality, fairness and variety. Well-established developers like Playtech, Microgaming and NetEnt are known for producing reliable games with strong visuals and consistent performance.

Casinos that partner with multiple developers typically offer a wider mix of styles, themes and gameplay features. This helps ensure there is something for different player preferences, whether you are looking for simple slots or more advanced game mechanics.

2.3 High-Quality Gambling and Casino Apps

Mobile access is essential for most players, so we check how well each casino performs on phones and tablets. Some casino sites offer dedicated apps for iOS or Android, while others focus on fully responsive browser-based platforms.

The best sites maintain solid performance across all devices, with fast loading times and simple layouts. You may find a few less games on mobile, but in most cases the core features remain available, including payments, promotions and account settings.

Playtech, Netent, Microgaming

3. Bonus Offers and Promotions

Bonus offers are a standard part of most online casinos. These promotions range from welcome packages for new sign-ups to regular offers aimed at existing players. While bonuses can add value, the terms behind them are just as important as the headline amount.

In our reviews, we assess both the variety and fairness of casino promotions. This includes welcome bonuses, ongoing offers and loyalty programmes. We look at what is available, how transparent the terms are and whether players are likely to get real benefit from the offer.

3.1 Welcome Bonus Offers

Welcome bonuses are typically aimed at new players making their first deposit. These offers often include matched funds or free spins tied to specific slot games. While they can add value early on, what matters most is how the offer works in practice.

We review the terms that come with each bonus, including wagering requirements, time limits and eligible games. The goal is to highlight offers that are clearly explained and reasonably achievable – not just those that look generous at first glance.

3.2 Daily and Weekly Offers for Regular Players

Welcome bonuses are not the only offers available at online casinos. Many provide ongoing promotions aimed at existing players. These can be weekly free spins, reload bonuses, prize draws or limited-time offers tied to specific games.

We look at the frequency and clarity of these promotions, as well as how accessible they are. Ongoing offers can add value over time, especially when backed by clear terms and realistic conditions. Casinos that regularly reward existing players typically score higher in our reviews.

3.3 Fair Terms and Conditions

Every bonus comes with terms and conditions that determine how it works. This includes details such as minimum deposit, maximum bonus amount, eligible payment methods and how long the offer is valid. The most important term is often the wagering requirement – how much you must bet before any winnings can be withdrawn.

We check how clearly these terms are presented and whether they are reasonable. If a bonus is hard to unlock or tied to unclear restrictions, we highlight this in our reviews. Clear and fair terms are just as important as the size of the offer itself.

3.4 Loyalty and Rewards Programmes

Many online casinos offer loyalty programmes for existing players. These programmes can include comp points earned through regular play, which can be exchanged for bonuses, cashback or other perks. Some casinos also offer additional privileges to high-stakes players, such as account managers or tailored offers, usually through invite-only tiers.

We consider how loyalty programmes are structured, how clearly they are explained and whether they appear to follow relevant local rules. If a scheme seems unclear, overly aggressive or not in line with local regulation, we reflect this in our review.

Free Spins, Referral Bonus

4. Payment Options for Deposits and Withdrawals

To play real money games, you will need to fund your account using one of the payment methods the casino offers. Most sites accept debit cards, e-wallets, prepaid options, bank transfers and in some cases mobile payment services. It is worth noting that not all deposit methods can be used for withdrawals.

As part of our review process, we look at which payment options are supported, as well as how clear the limits, fees and processing times are. We highlight sites that make it easy to deposit and withdraw without unnecessary delays or restrictions.

4.1 Fast and Secure Deposits

When we review deposit options, we look for speed, reliability and how well the process protects your financial information. A good casino should process deposits instantly or within minutes and clearly state any limits or fees involved.

We also check that the site uses secure connections and recognisable payment providers. Some methods, like e-wallets or prepaid cards, offer an extra layer of privacy by keeping your bank details completely out of the transaction. Clear instructions, visible confirmation messages and easy access to deposit history also play a role in our evaluation.

4.2 Efficient and Reliable Withdrawals

We assess how easy it is for players to withdraw money – not just whether withdrawals are available. This includes checking processing times, payment method availability, minimum and maximum withdrawal amounts and any verification requirements that might cause delays.

A good casino makes its withdrawal process clear and consistent. Most require you to use the same method you used to deposit, unless that option does not support withdrawals. We pay close attention to how long it takes for funds to reach players and whether any hidden restrictions apply. Sites with reliable, transparent withdrawal systems score more favourably.

4.3 Diverse Payment Methods

We check which payment methods are available at each casino and how well they cover different user preferences. This typically includes debit cards like Visa and Mastercard, e-wallets like PayPal, Neteller or Skrill and other options such as prepaid cards or mobile payments.

The range of supported methods affects how flexible the site is – especially for players who prefer not to share card details directly. We also note which methods can be used for both deposits and withdrawals, as not all support both directions. Sites that offer a wide and clearly explained set of payment options typically score higher in this area.

4.4 How We Rate Payment Systems

We evaluate each casino’s payment system as a whole – not just the number of options offered. This includes how clearly the site presents deposit and withdrawal terms, whether payments are processed quickly and securely and how accessible the methods are to different types of players.

We also consider minimum and maximum limits, supported currencies and whether players can expect consistent withdrawal times. Casinos that combine flexibility, transparency and reliable processing typically score higher in this area.

Skrill, Neteller

5. Reliable Customer Support

Customer support plays an important role in how we rate online casinos. Whether it is a technical issue, an account query or a question about payments, players should have access to help when they need it.

We check which support channels are available, how quickly the team responds and whether the information provided is actually helpful. The best casinos offer live chat as standard, alongside email or phone support and invest in proper training so their teams can resolve issues clearly and efficiently.

5.1 Customer Support Features

We check how easy it is to contact the support team and how well they handle player questions. Live chat is now standard, but we also note whether phone or email support is available and how long responses typically take.

We also assess how helpful the support actually is. Are advisors helpful? Do they provide accurate answers or just scripted responses? Casinos that make it easy to get help and train their staff to deliver it properly typically score higher in this area.

6. Responsible Gambling

We expect every licensed casino to take responsible gambling seriously. This includes offering tools that help players set limits on deposits, spending and playing time, as well as clear access to pause and self-exclusion options.

We also check whether the site provides links to support services for those experiencing gambling-related harm. While most sites now meet minimum requirements, we rate sites higher that go further – for example, offering personalised limits or promoting responsible play throughout the site, not just in the footer.

6.1 Organisations That Help Prevent Gambling Addiction

Licensed gambling sites are expected to support organisations that provide help and advice to those affected by gambling harm. This includes services such as Gambling Therapy and Gamblers Anonymous. They offer free, confidential support and often play a role in research and prevention.

We look for clear links to these organisations on the casino’s responsible gambling page. While most casinos now meet minimum standards, we give higher ratings to those that make support easy to access and visible throughout the site.

6.2 Self-Exclusion

Self-exclusion allows players to block access to their casino account for a set period or permanently. Once activated, the player will not be able to deposit, place bets or receive marketing messages from that casino.

This tool is designed to support those who are struggling to control their gambling. We check whether casinos offer clear self-exclusion options, explain how they work and respect them consistently.

7. Want to Be Reviewed by BestCasinoSites.net?

We regularly evaluate new online casinos for consideration for inclusion on our site. If you operate a licensed casino that meets the standards outlined on this page, you are welcome to request a review.

Every submission is thoroughly assessed. We check licensing, security, game providers, bonus terms, payment systems, customer support and more. If you would like your casino to be considered, visit our submission page for full details on the review process.

Submit Your Casino for Listing

Which Casinos Would Be Blacklisted?

Not every casino we review ends up on our site. Casinos that fail to meet basic standards of security, fairness and transparency are excluded – and in some cases, blacklisted. This can include missing licences, poor handling of player funds or misleading promotions.

Here are the main reasons why an online casino might be blacklisted:

⚠️ Missing or Revoked Licence
⚠️ Misuse of Player Data
⚠️ Unstable or Unverified Software
⚠️ Consistently Unhelpful Support
⚠️ Withdrawal Processing Delays or Failures
⚠️ Inadequate Site Security
⚠️ Unexplained Withholding of Winnings
⚠️ Misleading or Hidden Bonus Terms