Duelz Casino Terms and Conditions
You can find a tonne of games from all kinds at Duelz Casino UK. Meanwhile, the huge bonuses and the numerous regular promotions can easily tempt you to play every day and enjoy new pastimes. If you want to learn more details about what you can expect, please read the full Duelz Casino review and now, let’s turn your attention to the following page. It features the general casino terms and the full bonus policy, so it is important to be aware of them before you make your first deposit.
Terms of Service
Version 2.0., dated 2021-02-02
1.1. These Terms and Conditions (hereinafter referred to as “T&Cs”) regulate the usage of the games provided through www.Duelz.com, as well as other URLs licensed to or belonging to SuprPlay Limited, including VoodooDreams.com and NYspins.com (hereinafter referred to as “Website” or “Websites” or “the Company”). These T&Cs, the Privacy and Cookies Policy, the Game Rules and any document expressly referred to in them, as well as any guidelines, rules or similar displayed on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between SuprPlay and the End Users. You are responsible for reading these T&Cs carefully and make sure you understand them. Should you not agree with these T&Cs you should refrain from using the Websites any further.
1.2. SuprPlay Limited is a company incorporated under the laws of Malta with company registration number C-74595, and having its registered address at 63, Villino Zammit, Triq il-Kbira, Sliema SLM 1541, Malta. SuprPlay Limited forms part of SuprNation Group.
1.3. SuprPlay Limited is here referred to as “SuprPlay”, “SuprNation”, “We”, “Us” or “Our” and the Player and registered End user shall be referred to as “You”, “Yours”, “User”, “End user” or “the Player”, as and where appropriate. SuprNation refers to the SuprNation Group of companies including SuprPlay Ltd.
1.4. SuprPlay is operating under a B2C license (issued on 07th of July 2016, with updated license number MGA/B2C/325/2016). The license is issued by the Malta Gaming Authority (“MGA”) (www.mga.org.mt), the single Authority and Regulator, responsible issuing of licenses and governance of Gaming in Malta.
1.5. When playing any games available on our Website/s, all deposits, withdrawals and other player management responsibilities are the sole responsibility of SuprPlay Ltd, Malta, and any other company providing gaming products on the Website are solely software providers and have no responsibility towards the players for the management of funds on Your member account.
1.6. “Games”, “the Games” or “Game” refer to any of the games or gaming products provided on the Websites.
1.7. These T&Cs also apply to all platforms and devices that enable game play of games provided by SuprPlay, whether through web applications or downloadable applications on any platform or device type.
1.8. SuprPlay reserves the right to modify these T&Cs, from time to time, for any reasons, including compliance with applicable laws and regulations, as well as other regulatory requirements. Consequently this agreement between you and SuprPlay may be modified by us at any time. Whenever an amendment is made of substantial nature, we will notify you in advance of such changes coming into effect. If you do not agree to the updated T&Cs you must immediately stop using the Website. These T&Cs shall be available on the respective Front Page of the Website at all times.
1.9. It is advisable to review these T&Cs, and any respective rules of games you chose to participate in, on a regular basis and not less than once a month, in order to not forget their contents.
1.10. These T&Cs come into effect by confirming your registration details in the registration process on the Website. By registering an account with SuprNation, you agree that you have read and understood these T&Cs. By using any of the Websites you acknowledge that you have accepted and agreed to the contents contained therein. 1.11. These Terms & Conditions may be published in different languages and SuprNation will strive to ensure these T&Cs shall reflect the same principles, no matter what language. Publishing the T&Cs in different languages is done for information purposes in order to help players. Should there nevertheless be any discrepancies between a specific language version and the English version, the English version shall prevail.
2. Your Obligations
2.1. You may only open one account on each of the Websites provided by us. SuprNation retains the right to terminate any duplicate or multiple accounts.
2.2 If you open, or attempt to open, more than one account per site, for whatever reason, SuprPlay has the right, and may block or close any or all of your accounts at our discretion. SuprPlay may also at its sole discretion void all the wagers that have been placed in the duplicate or multiple accounts. In case SuprPlay decides to leave any one of the multiple accounts open, it will be the first account that you opened with SuprPlay or the account which has the most activity, whichever We determine the case to be, to which your remaining deposits, if any, will be transferred. SuprPlay will deduct an administrative fee of 10% (minimum EUR 30) for every other account you opened as well as any other deductions that may apply in accordance with the provisions of these T&Cs.
2.3. By registering on the Website, you declare that you are over 18 years of age, or that you comply with a higher minimum legal age as stipulated in the jurisdiction of your residence, under the laws applicable to you. It is a criminal offence to gamble whilst being under age. It is your sole responsibility to know whether online gambling is legal in your country of residence. SuprPlay may take steps to verify your age and you agree to supply SuprPlay with any relevant information, including copies of identity documents or any other document as required, and, which we request. We retain the right to withhold any funds in your account until the necessary and satisfactory verification has been completed. Should the age verification checks show that you are under 18 years of age, your deposits will be returned to you and any bonuses and winnings shall be voided.
2.4. You are solely responsible for the details of your player account. This includes, but shall not be limited to, the username and password and/or any other means to access your account via the respective Website. In case you suspect that such information could have been compromised, you must immediately inform SuprPlay and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds. Should you be aware of any unauthorized access, you may contact us via Live Chat available 24/7 and accessible on the Website main page. You may also use the Live Chat function to report any breaches of T&Cs or game rules or to immediately notify SuprPlay of any cheating or suspected cheating when playing the Games.
2.5. You shall use the Games on your own behalf and not on the behalf of any other person or company. Only private individuals may hold an account with SuprPlay. For clarity purposes; company accounts, or accounts opened for, or on behalf of, anyone but a natural person acting on his or her own behalf, are not permitted. Furthermore, you shall not share your login credentials, or otherwise allow any other individual to access and/or use your SuprPlay account or accept any Prize or access and participate in any of the SuprPlay services. You understand that you are fully liable for any losses incurred by a third party on your Account and you shall immediately inform us should you suspect that a third party has obtained access to your Account. Furthermore, you agree to fully assist us in our investigations into such matter, should we so request.
2.6. You may only participate in the Games strictly in your personal non-professional capacity, and solely for recreational and entertainment reasons.
2.7. You are aware that the right to access and use the Website/s and any products there offered, may be considered illegal in certain countries. Consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not resident of the following countries: Afghanistan, Albania, Alderney, Algeria, American Samoa, Angola, Aruba, Austria, Australia, Bahamas, Bahrain, Barbados, Belgium, Benin, Bulgaria, Bosnia & Herzegovina, Botswana, Cambodia, Cape Verde, China, Cote d’ivoire, Croatia, Cuba, Curacao, Czech Republic, Democratic People’s Republic of Korea, Democratic Republic of Congo, Denmark, Eritrea, Estonia, Ethiopia, France, Ghana, Greece, Guam, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kenya, Kuwait, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Malaysia, Marshall Islands, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, New Caledonia, Nicaragua, Nigeria, Norfolk Island, Korea, Oman, Pakistan, Panama, Paraguay, Portugal, Qatar, Republic of Congo, Romania, Rwanda, Samoa, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Sweden, Taiwan, Tanzania, Tunisia, Turkey, Trinidad and Tobago, UAE, Uganda, United Kingdom, the United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands, Wallis and Fortuna, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.
2.8. You are not allowed to transfer funds from your account to another player’s account, or to receive money from other players into your account, so called buddy transfers. SuprPlay accounts are not transferable and it is prohibited for players to sell, transfer or acquire accounts from other players.
2.9. As an End user you are responsible for providing SuprPlay with correct personal details. Consequently, you agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement, is complete and true, and that you shall immediately notify us should there be changes to such information. Should SuprPlay become aware that you have deliberately failed to provide us with correct information, we retain the right to block the account and confiscate any funds therein.
2.10. You may participate in any Game provided on our Website/s only if you have enough funds on your account for such participation.
2.11. You may not use funds that are tainted or associated with any illegality and, in particular, you may not use funds that originate from any illegal activity or source. We moreover reserve the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated or tampered with. You may be required to evidence the source of your funds as part of SuprPlay’s KYC procedures.
2.12. It is your sole responsibility to abide by any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from SuprPlay, if and where applicable in your jurisdiction. SuprPlay shall not be held responsible for your failure to make payment of any taxes due by you to relevant authorities and shall be in no position to advise you of the same.
2.13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.
2.14. You understand and acknowledge that by playing Games provided by us, you take the risk of losing money deposited into your account. Should you not wish to accept this, you are kindly asked to refrain from using this site or any site belonging to SuprNation or SuprPlay any further.
2.15. You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to void any wagers and confiscate any funds, should we suspect such behaviour.
2.16. You may only use our sites and products for your own personal, recreational use, in accordance with the rules and the T&Cs we have established and in accordance with all laws, rules and regulations, if and where applicable.
2.17. You shall be courteous to other players using the Websites, as well as support personnel employed by SuprPlay and avoid rude or obscene comments. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance.
3. Your Account
3.1. In order for you to be able to place wagers and deposit money, you must first register personally with us and open an account (“account”).
3.2.1. You are only allowed to have one account on each of the Websites at any single point in time and you shall register this personally. You may not apply for, or open, an Account unless you are acting as principal and you may not act on behalf of someone else or for someone else’s benefit and may only register using your own personal details. If you attempt to open more than one account, all subsequent accounts you try to open may be blocked or closed and any wagers and bonuses may be voided, at our absolute discretion and funds available on the account including may be confiscated. In the event that we consider, at our sole discretion, that multiple Accounts have been opened in genuine error, we may agree to credit the first Account you opened with us, or the Account with the most activity at our absolute discretion, with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed, or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of. In these T&Cs, any reference to ‘fraud’ shall be considered to include ‘bonus abuse’ and/or any syndicate rings consisting of the linked group of persons following certain patterns of play to attempt to de-fraud SuprPlay. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.
3.2.2. Only one Account for each household, IP address and device is allowed. If two or more users share the same household, IP address and device, the respective account holders must immediately inform SuprPlay thereof.
3.3. You must enter all mandatory information requested in the registration process and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Account may be blocked for access, or closed, if we suspect that false or misleading information has been supplied to us by you. You are required to inform SuprPlay as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information would change.
3.4. You must immediately notify us if you notice that you have more than one registered Account. Failure to do so may lead to your Account being blocked and funds confiscated.
3.5. You will have to choose a username and password as part of the registration process, to be used to log in to the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely and you must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account, including your funds, by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
3.6. SuprPlay reserves the right, at its sole discretion and at all times to request documents to verify the following about you a) the identity of the registered End user; b) the authorisation of the End user to use a specific bank, debit or credit card and c) any facts and information provided to SuprPlay by the End user including residence and location. You agree to comply with such requests in a timely manner. Any such requests may be made whenever SuprPlay deems necessary and we reserve the right to suspend an account pending any investigations and verifications.
3.7. SuprPlay reserves the right to refuse or close an Account at its sole discretion and without any explanation whatsoever. However, any contractual obligations already made by SuprPlay shall, without prejudice to any rights available at law to SuprPlay, be honored accordingly, provided the account has been verified and requests for any documentation fulfilled before any withdrawals may be processed.
3.8. You understand and accept that SuprPlay strictly prohibits player collusion and does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any wager on its sites, whether such use is attempted or effected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any wager that we suspect has been made using such a device and exclude any customer from participation in any further promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a SuprPlay account. We may also suspend the Account in question pending investigation into the matter and close the Account at our sole discretion. SuprPlay considers the use of such devices to be equal to fraud and reserves the right not to refund any balance on the Account at the time of termination and to cancel any pending games.
3.9.1. If you wish to close your account, you may do so at any time, by contacting customer support by email at support-en@Duelz.com or via live chat. Any funds in the SuprPlay Account will be returned to you, provided that any pending or necessary KYC requests have been fulfilled and no breaches of these T&Cs are found to have occured. The effective closure of the Account will correspond to the termination of the T&Cs, however any obligations already entered into shall be honored.
3.9.2. In case the reason for closing of the Account is related to concerns about possible gambling addiction, the player shall indicate it. A player who closes an account for gambling addiction reasons shall not open or try to open a new SuprPlay account. SuprPlay shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time.
3.10 SuprPlay reserves the right to under certain conditions (as described in these T&Cs) close your account. When your account is closed, SuprPlay will promptly pay out the balance on the player account to you. However, SuprPlay will only pay back that which remains of the deposits made by you if your account is closed because you have been excluded from gambling as a result of misconduct.
3.11. All communication between the End user and SuprPlay is kept on record for compliance, as well as accounting and financial regulations’ purposes. In the case a player account is closed, any information about the account is saved for up to five (5) years, or longer if stipulated by law, from the time the account is closed, or as otherwise indicated within SuprPlay’s data retention policy on the basis of applicable laws. Related information includes player name, address, phone, email, IP address and transactional details. After the relevant time period has elapsed all the information will be deleted accordingly.
3.12. SuprPlay has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf. 3.13. You may not apply for an Account or use any of our Services if you, or a member of your household, are or have in the last two years been employed with SuprPlay. For the purposes of this clause “employee” includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with us.
3.14. If you want to recover funds from your account after it has been closed, blocked, terminated, or excluded, you may do so by email at support-en@Duelz.com.
4.1. Before you can wager or play on the Website, we require you to make a minimum deposit. The minimum, and maximum, deposit amounts will be specified on the Website under the deposit section of the site or on our dedicated Payment Information Page for information about available deposit methods, minimum and maximum deposits, fee structure and time . You acknowledge that you may only wager and play with the amount of cleared funds held in your SuprPlay account. We do not extend credits to end-users under any circumstances. You can make a deposit at any time online by using your debit or credit card, e-wallet, pre-paid voucher or via a bank transfer. We do not accept cash or cheques. Certain payment methods may not be available to you depending on certain factors such as jurisdiction and currency. SuprPlay retains the right to change any minimum amount indicated at any time and the current minimum amount will be published on the payment pages.
4.2. By depositing funds into your account, your direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes; and (ii) to settle any fees or charges that you might incur in connection with the use of our services. We may charge assigned fees for processing deposits. If such fees are applied, it will be visible to the end user during the deposit process and shall also be displayed in the deposit section on the Website.
4.3. Depositing funds into your account shall at all times be made through a Financial Institution or a Payment Solution Provider, by use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the Financial Institution used. Details about the timings for withdrawals in respect to the payment method utilized are available on the relevant pages of the Website, and these may be amended from time to time. From time to time your card transactions may be processed by different payment providers that we are partnering with. In the event where your card transaction is processed by our partner E-Pro, the following applies: E-Pro is a payment solution provided by EMP Corp based on E-money and E-wallet. E-Pro is an E-voucher issued by EMP Corp, an E-money agent of CFS ZIPP Ltd (UK). CFS ZIPP Ltd is a registered E-money institution with Her Majesty’s Revenue and Customs certificate no: 900027, and fully authorized by the UK Financial Conduct Authority (FCA) with reference: 900027. An E-voucher stores electronic money, and is generated in the event of an intervention by EMP Corp to pay for the services offered on the site. If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money. This is issued by an E-money issuer and used to credit an E-wallet. In the event where your card transaction is processed by our partner TSI, the following applies: TSI-Transaction services international is an electronic money issuer, registered with Bank Code N°16118 V. General terms & conditions relating to payments processed by TSI, as well as contact details, can be found via their website http://www.tsi-payment.com/gtcu_dp.pdf .
4.4 Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated under clause 4.5 are required.
4.5. SuprPlay reserves the right to use additional procedures and means to verify your identity (KYC, or Know Your Client), both before and after effecting deposits into your Account.
4.6. If SuprPlay mistakenly credits your Account with winnings, or loyalty points that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of SuprPlay and the amount will be transferred back to us from your Account. We reserve the right to void any transactions placed using such funds, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to SuprPlay becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to SuprPlay. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email, and you shall be obliged to return the funds to SuprPlay immediately.
4.7. You acknowledge that you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.
4.8. The minimum deposit amount can be viewed on our Payment Information page here: https://www.Duelz.com/en/payment-info, provided the minimum deposit may be subject to change from time to time at SuprPlay’s discretion.
4.9. It is unlawful to deposit money from ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment and/or to the same account through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
4.10. During the registration process you will choose a base currency for your Account. SuprPlay allows the following player account base currencies: (i) EUR or (ii)NOK. Once the Account is created, the base currency cannot be changed. Any deposits, wager, winnings will be of the selected currency. In case your payment account (i.e. your bank account or your eWallet-account) is in a different currency, SuprPlay/SuprNation, or your bank/eWallet, as the case may be, will convert the funds in to your Account base currency before depositing it to your account. Likewise, the funds you withdraw will be sent to you in your chosen base currency and SuprPlay/SuprNation or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums, if applied for such conversion, are payable by the Player.
4.11. Deposits made to your SuprNation account should be commensurate with game play. If in SuprPlay’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount, or where SuprPlay suspects that you are abusing exchange rate fluctuations, we reserve the right, in our absolute discretion, to cancel the respective deposit(s), and/or any related withdrawals, in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the SuprPlay account indefinitely. We further reserve the right to request and obtain satisfactory proof of source of funds and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at SuprPlay’s discretion.
4.12. You agree that the funds deposited in your Account must only be used for playing the Games which are found on our Website/s. We shall be entitled to suspend or close your account if we reasonable consider, or have reason to believe, that you are depositing funds without any intention of place wagers or gaming stakes. In such circumstances we may also report this to relevant authorities.
4.13. SuprPlay does not grant any credit for the use of its services. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and SuprPlay shall in no way be responsible for delays by third party processors of such funds, including but not limited to banks and payment service providers.
4.14. You acknowledge that we shall have the right to block a SuprPlay Account should we receive a chargeback request or similar dispute over a financial transaction in relation to that Account. When a chargeback request or similar dispute over a financial transaction has been received, we may contact you as the registered End user, so as to seek confirmation of your identity. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your SuprPlay account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your account. You are to note that any remaining funds held in a SuprPlay account which has been blocked due to a chargeback request, shall be treated as though they were funds on an Inactive account and the procedure laid down under section 7 of these T&Cs shall apply.
5.1.1. Available withdrawal options are clearly stated on the Website/s and may differ depending on the jurisdiction from which the Player originates.
5.1.2. Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the “Withdrawal” pages and/or as chosen by SuprPlay. Please see our dedicated Payment Information Pages for the current fee structure and time to execute withdrawals. Whenever possible, SuprPlay shall pay your withdrawals by using the same method you would have utilized to make your deposits. Withdrawal payments may only be made in the name of and to the registered End user. Withdrawals may only be remitted to the original source of funds used for deposit.
5.2. It will not be possible to withdraw funds marked as “Bonus money”, as well as funds stuck in an aborted game.
5.3. Financing a wager through the Internet may be illegal in the jurisdiction in which you reside, and in such circumstances, you are not authorised to use and fund your account for the purposes of placing a wager. Your participation in the games we provide, in a jurisdiction where such participation is prohibited by law, shall not affect any stakes or payments made to, and accrued for the benefit of, SuprPlay. Moreover, you understand and accept that it is your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable.
5.4. SuprPlay will carry out additional verification procedures for any deposits exceeding the 2000 Euro (or their equivalent under the base currency of the end-user’s account), and we further reserve the right to carry out such verification procedures also in case of lower pay-outs if deemed necessary by SuprPlay. Such verifications may include but shall not be limited to, copies of an end user’ passport, national Identity Card, copies of an End User’s utility bills, and/or copies of the credit/debit cards used to make deposits.
5.5. All transactions shall be checked in order to prevent money laundering. SuprPlay, the Regulator and any Governing body (including the FIAU in Malta) can monitor, or request to review, all transactions to prevent money laundering from being taking place. SuprPlay shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which SuprNation is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant authorities immediately. SuprNation may suspend, block or close an Account and withhold any funds therein, if it is requested to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations. It shall also be your responsibility to let us know if you are a politically exposed person (“PEP”) in your country of residence or in any other country, and you may do so by contacting us via email or live chat at any time, provided that SuprPlay reserves the right to make necessary checks to conclude whether you are a PEP or not in accordance with relevant laws and regulations.
5.6. The time for a withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us.
5.7. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
5.8. You shall not treat SuprPlay as a financial institution nor expect/be due any interest.
5.9. We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the withdrawal page on the Website.
5.10. SuprPlay reserves the right to charge an administrative fee should you request a withdrawal without having turned over an amount that is equal to, or more than, the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% of the requested withdrawal amount and additional bank charges in connection with such withdrawal payments made, can be passed on to you. Moreover, we shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal, the sum will be shown in the withdrawal pages of the Website prior to the confirmation of the withdrawal request. The fee will be deducted automatically from your account balance should you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider with which you chose to withdraw the funds. For more information on minimum withdrawable amounts, see our dedicated payments information page here.
5.11. In accordance with applicable laws and license conditions imposed on SuprPlay by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds from other funds held by the us. Player funds are held in separate designated bank accounts. These account are used solely for this purpose and the bank has acknowledged this separation. SuprNation holds customer funds on a separate dedicated Client Bank Account, separated from Company funds. Arrangements have been made with our bank to ensure customer funds are kept secure in case of our insolvency, however there are no absolute guarantees that all funds will be repaid.
5.12. While every effort will be made by SuprPlay to pay out withdrawals in the requested currency, SuprPlay may from time to time not be able to pay out certain currencies due to limitations out of our control. In such cases, SuprPlay reserves the right to pay withdrawals in another currency. In first hand, such withdrawals will be paid out in EUR but other currencies may be used. In these cases, you accept that your withdrawal may be subject to foreign exchange rates and fees imposed by the financial institutes and or payment service providers.
6.1. These bonus and reward scheme terms shall remain valid until a new version is made available and accepted by the user. Any changes to the terms of the bonuses and rewards scheme conditions will be notified to you in advance, and will not take effect until and unless you have reconfirmed your acceptance of the changes.
6.2. SuprPlay reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within six (6) months from the date when they were awarded. Individual campaigns, promotions and bonus awards may have a shorter expiration time and if so, this will be made clear to the end user upon receiving the offer about the campaign.
6.3. If you are eligible for a bonus, wagering requirements will apply before you are able to make any cash-outs of the bonus or the winnings of wagers made using bonus money. Wagering requirements can vary and will be displayed and made available for you to read once you receive the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, SuprPlay will deduct the whole bonus amount as well as any winnings made from bonus money before approving any such withdrawal. SuprPlay has the right to choose which games and how much a game contributes to the wagering requirements.
6.4. The bonus received when the Player makes his/her first deposit on the Website has a wagering requirement of a minimum of 30 times the sum of the received bonus and the deposit amount contributing to the bonus figure, unless any special T&Cs apply to that offer.
6.5. Different games contribute differently to the wagering requirements of bonuses, as shown in the list below: Video slots, Classic slots & Jackpot slots: 100%, Scratch games: 100%, All Roulette 5%, All Video Poker: 5%, All Blackjack & Baccarat games including Punto Banco: 5%, 3-card Poker, Oasis Poker and Red Dog: 5%, All Live Casino tables: 5%, Other table games: 40%.
6.6. Local wagering requirements may be applied and if so, this shall be stated together with the offer.
6.7. Bonuses/free spins at SuprPlay can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free wagers on any games do not qualify for SuprPlay’s wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.
6.8. Winnings on free spins may contribute to the wagering requirements.
6.9. Individual bonus campaigns can have specific details and terms, in this case such information shall be made available to the user. You are to note that any specific terms relating to any particular bonus and/or promotion will take precedence over these T&Cs in the event of there being any inconsistency or discrepancy.
6.10. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the player’s own money has been used up in full. 6.11. The maximum wager allowed when using bonus money is of €5 per spin, or €0.50c per bet line, (or currency equivalent) until your wagering requirements have been fulfilled. SuprPlay reserves the right to void any wagers, and winnings resulting from wagers, of larger amounts.
6.12. We award bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Free wagers, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. SuprPlay reserves the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the account should abuse be suspected. The term “Abuse” shall include, the opening of multiple accounts to claim multiple bonuses.
6.13. You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. SuprPlay reserves the right to vary the amount of bonuses granted depending on the user’s country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time.
7. Dormant & Inactive Accounts
7.1. An inactive account is an account that has not recorded any log in and, or log out and, or which has not recorded any wager for six (6) consecutive months, that has a real money balance.
7.2. SuprPlay will contact you via email up to one month prior to your account becoming inactive. You may reactivate an inactive account by logging in. Once an account becomes inactive, SuprPlay reserves the right to charge an administration fee of Euro 5 (and any other currency equivalent) per month to your account and/or close the account accordingly. If after your Account has become inactive, you access your Account, we may consider reimbursement of the fees charged if you can prove that you could not access your Account due to health-related impediments.
7.3. Should your account not be accessed for five (5) years or more, we shall make reasonable efforts to contact you so as to remit the balance on your account to you, including by sending you a final notice requesting that you withdraw available funds. However, if you cannot be located or do not respond to the final notice with instructions for payment or proceed to withdraw available funds, you shall no longer be due such funds and SuprPlay shall be free to donate such funds to charitable causes or programmes in aid of responsible gambling.
7.4. If your account has become inactive and you wish to claim your balance, you can do so by logging into your account and requesting a withdrawal or by contacting us via email at firstname.lastname@example.org or live chat button on the Website.
8. Responsible Gaming
8.1. SuprPlay offers a range of services to assist you if you are, or think you are, developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer. In order to use these tools, you must clearly state your preferences by contacting our customer support service via email at support-en@Duelz.com or by contacting us via live chat, or by using the several tools available on the Website to indicate your preference. We encourage you to consider these measures when playing on SuprPlay Website/s. As a registered End user you may: (i) Set a limit on the amount that you may wish to spend or on an amount you may wish to deposit/lose/wager within a specific period of time and you may also set a session limit; (ii) Exclude yourself from playing for a definite or an indefinite period of time.
8.2. Setting a Financial Limit
8.2.1. We offer you the opportunity to apply limits to your SuprPlay account at any time. If a limit is set-up and reached, you will be unable to continue to play beyond the relevant limit because our system will automatically block further play. All limits follow UTC time, i.e. a day starts on 00.00 UTC and ends 23.50 UTC. You may at your discretion choose to limit:
(i) Loss limit This allows you to control the amount of real money you can maximum lose in the period to which the limit applies.
(ii) Deposit Limit This allows you to limit the amount of funds you can deposit into your account. A deposit limit allows you to restrict the amount of money you can deposit into your account.
(iii) Wagering Limit This limit means you decide a limit for how much, in aggregate, you can wager over a specified time period. Once you reach that limit, whether you are winning or losing your wagers on aggregate, you will not be able to place more wagers.
8.2.2. You can choose to implement a “daily limit”, or a “weekly limit”, or a “monthly limit”.
8.2.3. You may change or revoke a limit that you set on your account by contacting our customer support service either via chat or on the following email address email@example.com. Increasing or revoking a limit takes effect after the following “cooling off” period from when SuprPlay has registered the requested change. This shall be a 24 hour cooling off period after which the request to make a limit of a definite period less stringent is made, whereas a request for change to make a limit for a definite period more stringent shall be implemented immediately. A request revoking an indefinite period of self-exclusion shall be effective after a lapse of not less than 7 days. This “cooling off” period will give you chance to reconsider whether you really want to raise or revoke the limit you have previously decided to put on your own gaming. If you should want to decrease a limit, such a change will be implemented immediately after the request of change has been registered in our system. Should you reach any limit so imposed, you will not be able to make any further deposits or place any wager (including the one you are trying to perform) until the duration of such limit has elapsed.
8.3 Setting a Maximum Session Time limit and Reality Checks
(i) You may decide to set a maximum session time during which you will be allowed to stay logged into your account. If you are logged in and your session reached a set limit, you will be logged out of the site and any game in progress will be stopped.
(ii) Reality Checks. SuprPlay offers a tool for users to help monitoring your activity. If you activate this feature, a message will be displayed on your screen at regular intervals. This feature will display a message every 60 min for all games. The message that is displayed will inform you about how long time you have been playing, how much you have spent/won. The message will also provide a link to your transaction history as well as provide you with the option to resume or exit the game you are playing.
8.4.1. If you feel that you are becoming dependent on gambling, you should consider limiting your access to your account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on the Website/s and you will not be able to access your account until your period of self-exclusion has lapsed. In order to activate self-exclusion, please contact our customer support by email on support-en@Duelz.com, and specify the desired period of self-exclusion. The minimum period of self-exclusion is 6 months. During the self-exclusion period, the account will not be re-opened under any circumstances.
8.4.2 Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request.
8.4.3. Once you have self-excluded, we will use our best endeavors not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 24 hours of account closure.
8.5. All limitations and responsible gambling tools mentioned in this section can be administered and initiated by contacting the Customer Support Service. The members of this service have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you are at risk, they are here to assist you and can explain the measures you can take to restrict your gambling by pointing you in the direction of specialist organizations, which can help you.
8.6. Any self-exclusion requests would be valid across all brands and/or Websites owned by SuprPlay by default and hence please note that should you self-exclude on Duelz.com you shall not be able to continue using its sister sites NYSpins.com and VoodooDreams.com should you have an account opened under these brands as well. Note that should there be an option available to self-exclude from only one or more sites but not all sites, then You note that this is at your sole discretion and will be allowed to gamble on any other sites belonging to SuprPlay without the right of refund of any deposits or funds gambled accordingly. Should you attempt to circumvent such exclusions in any way, including by registering an account with fake and hence different details to avoid detection, SuprPlay shall not be held responsible for your continued gambling and shall not be in a position to refund any losses and may also retain any funds available on any account belonging to you upon detection.
8.7. If SuprPlay believes that your gambling will cause you financial or personal difficulties, we reserve the right to close your account or set limits for you, whether financial or otherwise. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website. SuprPlay therefore reserves the right to request information and/or any KYC documentation to ascertain that you have sufficient funds to gamble at any time.
8.8. In particular note that SuprPlay sponsors Revansch in Sweden which is an organisation in Sweden (address at Nynäsvägen 56, 136 40 Handen, Stockholm) focusing on assisting problem gamblers or gambling addicts with overcoming gambling issues. Revansch is able to give support and advice to problem gamblers as well as relatives of gamblers and also have weekly meetings set up for support. If you feel that you need to speak about your gambling please contact Revansch by email: firstname.lastname@example.org or phone number: +46 (0) 72 281 80 88.
8.9. Under-Age Players. SuprPlay does not allow anyone under 18 years of age to open an account on its Website/s. Should you be under 18 years of age and attempt to open an account with us or should you assist an underage person in opening an account with us, you are in breach of the law. Should you have minors in your household, or should there be a possibility of minors accessing your computer, please make sure to: (i) Not to share your log-in details; (ii) Not to enable the “remember password” function on the log-in screens; (iii) Not to share your credit card or bank account details with minors; (iv) Install parental control software or internet filter software on your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com.
8.10 SuprPlay is committed in providing an outstanding service to its customers. As part of this commitment we endeavor to assist our customers in gambling responsibly with the tools listed under this section. Should you require further details on how to gamble responsibly kindly access our Responsible Gaming Info page. SuprPlay shall always strive to reasonably enforce its social responsibility, however, we trust you understand that we shall still require your full collaboration at all times. We shall take no responsibility and exclude all form of liability should you continue gambling or persist in using this Website or any other Websites owned and operated by SuprPlay, with the intent of avoiding the relevant measures in place, this includes opening or attempting to registering accounts with us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by you.
8.11. Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household, does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of websites that offer such service. Please click on the links provided should you require further information. In order to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.
9. Exceptional Circumstances & Aborted Games
9.1. Unexpected technical problems or circumstances outside our control, such as technical problems at third party providers, or unexpected technical problems with the loyalty system or any other system on the Website/s, allows SuprPlay to cancel wagers and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the website, and for this reason SuprPlay cannot guarantee that the website will operate without faults or errors or that its services will be provided without interruption. SuprPlay does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third party provider. This shall also include your inability to place wagers or wagers or to view or receive information in relation to certain particular games.
9.2. SuprPlay has the right to limit, cancel and refuse wagers in the case they are considered to be too large or if we are of the opinion that the betting pattern of the player takes place in such a way that the system is being abused.
9.3. In cases we decide to refund a player, for whatever reason, the amount of the refund shall be returned to the player’s account, the player shall be informed and the procedure shall be finalised within 48 hours after the decision has been made.
9.4. In the case that a game is interrupted or “stuck” in a state where it is not being finished, (for example because we are unintentionally disconnected from your equipment or if our gambling system is unexpectedly shut down), you will be given the opportunity to finish playing, unless otherwise specified in the specific game rules or otherwise not possible for any reason whatsoever. Should it not be possible for the game to continue, SuprPlay has the right to void or “clean up” such wagers at a regular basis and refund the bet/wager to the player’s account.
9.5. If a bonus campaign has in any way been misconfigured, SuprPlay has the right to alter players’ balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake.
9.6. Should a game contain a bug or misconfiguration that causes incorrect behavior or pay outs, SuprNation has the right to remove the game and alter players balances and account details in order to correct the mistake.
9.7. The Company is not liable for any downtime, server disruptions, lag, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of SuprPlay.
9.8. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website/s or its/their content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
9.9. SuprPlay will do its utmost to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the Wesite is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website.
9.10. In order for you to use particular products that we might offer, you may be required to download certain software. You may also be requested by some third party software providers to agree to additional T&Cs that govern the use of their products. Should you not wish to accept such third party T&Cs, please refrain from using their software. SuprPlay does not accept any liability in relation to any third party software.
9.11. You are not allowed to abuse, or attempt to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of, or divulge any information about an error or incompleteness, SuprPlay shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.
10. Complaints & Dispute Resolution Procedure
10.1. You may contact our customer support service according to the instructions located on the Website/s should you wish to make any complaints regarding our services. This can be found under the “Contact Us” or “Help” section. Alternatively, you may send us an email to email@example.com or contact us via the live chat function at any time.
10.2. In order for us to deal with your Complaint quickly and efficiently, please provide us with your identity and a clear description with all relevant details giving rise to the issue. This will help us reach swift resolution to any reported matter in an amicable settlement.
10.3. If you have a claim regarding any transactions, such claim must be made within 6 months after the transaction or payment took place in order for us to consider such claim. Upon receiving a claim, we will review the transaction and/or payment in question and let you know the outcome. Our decision after such a review is final.
10.4. Complaints are handled by the Customer Support department and escalated within the organization of SuprPlay in cases where the support personnel do not solve the case immediately. The player shall be reasonably informed about the state of their complaint.
10.5. If you are not satisfied with the resolution of your complaint by SuprPlay, you may escalate this complaint to Pardee Consulta Ltd., a registered company in Malta with registration number C85213, having its registered office at 2B, Victoria Buildings, Triq l-Għenieq, Naxxar, Malta, which acts as an independent and third party alternate dispute resolution (“ADR”) service provider and is duly authorized and eligible to handle customer complaints related to gambling. You may forward your complaint to the ADR service provider by filling in the Online Dispute Resolution Form contact this ADR service via http://www.adrbypardee.eu or via email at firstname.lastname@example.org.
10.6. You may also report your complaint to the Malta Gaming Authority by (i) email at email@example.com (ii) telephone: +3562546900 (iii) mail: MGA, Building SCM 02-03, Level 4, Smart City Malta, Ricasoli SCM1001, Malta. Please also note the Malta Gaming Authority’s player support portal which can be accessed here https://www.mga.org.mt/support/online-gaming-support/
11. Limitation of Liability
11.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.
11.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:
11.2.1. Do not warrant that the software, Games and the Websites are always fit for their purpose;
11.2.2. Do not warrant that the software, Games and the Websites are free from errors;
11.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;
11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
11.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games.
11.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), shall not exceed €100 or the equivalent in any other currency.
11.6. All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither SuprPlay nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.
12. Breaches, Penalties and Termination
12.1. If you breach any provision of these T&Cs, or should we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold the payment of your winnings and apply such funds on account for any damages due by you.
12.2. If SuprPlay suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or that you are in breach of this Agreement or any relevant game rules or applicable laws; or that you are having problems with creditors or that you are otherwise engaged in actions which may be detrimental to our business, we retain the right to freeze or terminate your account or cancel any stakes or confiscate funds available on your account at our absolute discretion.
12.3. You acknowledge that SuprPlay shall be the final decision-maker of whether you have violated SuprPlay’s rules, policies and/or terms or conditions, in a manner that results in the suspension or permanent barring from participation in our Website(s).
12.4. Should we delay or fail to enforce our rights under these T&Cs, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.
12.5. We will not be liable to you for any breach of these T&Cs which arises because of any circumstances that we cannot reasonably expected to control.
13.1. If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force and unaffected by any such severance.
14.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You on the other hand shall not assign or otherwise transfer this agreement.
15. Entire Agreement
15.1. These T&Cs constitute the entire understanding between you and us with respect to the use of our Websites and, save in the case of fraud, they shall supersede all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and us with respect to the Websites.
16. Applicable Law and Jurisdiction
16.1. Any legal claim or dispute arising under or in connection with these contractual terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is Malta and these T&Cs are governed by the Laws of Malta.
16.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. SuprPlay nor any other company forming part of the SuprNation Group of companies cannot and shall not be liable for any complaint or claim filed or made on the basis of the laws of any other jurisdiction.
Welcome Bonus Terms
General Bonus Terms & Conditions
Version 1.2, dated 2021-04-27
1. General bonus terms for all bonuses â€“ unless specifically stated.
a. We love bonuses as much you do – it’s a great way to get introduced to the casino and the game. However, unfortunately, some users give it their best shot to find loopholes and to abuse our bonuses in ways we did not intend. And that’s not ok in our book because abuse costs us money and leads to fewer bonuses for everyone else. To stop those mischief-makers in their tracks, we need to create a rather long list of what you can, and what you can’t do while playing with bonuses. For the vast majority of you out there, the risk of breaking any of these rules by mistake is low. We assess each breach of our rules on a case by case basis, and we retain the right to reset the account balance to its status prior to the breach if we deem the breach was made will fraudulent intent. In case of repeated breaches by an over-creative and mischievous player, we retain the right to void all activity and refund the original deposit to the player and close the account for good.
b. Deposit Bonuses may be offered to you from time to time. Upon a qualifying deposit, they will match your deposit by a certain percentage up to a certain value, which will be indicated on the specific offer. For any deposit bonus, the minimum deposit is £20 or currency equivalent, unless stated otherwise for the specific bonus.
c. Once your Deposit Bonus has been claimed, your funds will be used in the following order: 1/ Any funds required to trigger the bonus (your deposit) 2/ bonus funds 3/ any remaining funds.
d. The maximum amount you are allowed to bet per spin when playing with an active bonus is £2 per bet/spin (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed. The Company reserves the right to close any accounts that breach this requirement, return any deposited amount to the player, and confiscate any winnings made as a result of this breach.
e. Winnings resulting from a bonus or free spins that originated without making a deposit (i.e a â€œno deposit bonusâ€ or â€œno deposit free spinsâ€), are capped at £100 (or currency equivalent), unless specific terms are applied. Withdrawal requests of larger amounts will not be paid out and winnings in excess of £100 may be confiscated.
f. Your bonus will be converted to real money as soon as the wagering requirement is met.
g. If you forfeit your bonus, all bonus money is lost and any real money balance will stay in your account.
h. Different games contribute differently towards completing a wagering requirement of a bonus. Wagering £1 on one game may contribute £1 to the wagering requirements while wagering £1 on another type of game may contribute only 10% of the amount. ie. £0.10. Some games do not contribute at all towards completing the wagering requirements. See the below for details:
-Video slots, Classic slots & Jackpot slots: 100%
-Scratch games: 100%
-All Roulette 5%
-All Video Poker: 5%
-All Blackjack & Baccarat games including Punto Banco: 5%
-3-card Poker, Oasis Poker, and Red Dog: 5%
-All Live Casino tables: 5%
-Other table games: 40%
i. There are a number of games that you may not, or cannot play whilst playing with a bonus balance. These games are Tower Quest, Koi Princess, Dr Jekyll & Mr Hyde, Ladies Nite, Game of Thrones, Scrooge, Spring Break, Eye of the Kraken, Blood Suckers, Blood Sucker 2, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Devil’s Delight, Champion of the Track, Robin Hood, Pearls of India, Royal Masquerade, Tomb Raider 2, Dead or Alive, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, 1429 Uncharted Seas, Untamed Crowned Eagle, Double Dragons, Divine Fortune, Super Monopoly Money, Castle Builder, Castle Builder II, Stardust, Peek A Boo and Alchymedes.
j. The Company only allows one account per person – and as a consequence, only one bonus offer is allowed per person, account, address, device, and IP address. The Company reserves the right to close any accounts that breach this requirement, return any deposit balance to the player (subject to general regulatory obligations), and confiscate any winnings made as a result of this breach.
k. Duelz management retains the right to update these rules at any time and will notify the customers if the change is deemed significant.
l. All Duelz’ offers are intended for recreational players and We may in our sole discretion limit the eligibility of customers to participate in all or part of any promotion.
m. In case of breaches of these General bonus terms, or the specific terms related to a bonus or a promotion, we reserve the right to reclaim the bonus element of such offers, void bets, and winnings made.
n. It is not allowed to attempt to build up value inside a game while playing with an active bonus, and then leaving the value in the game and redeeming it after the active bonus expires and the wagering requirements no longer apply. Such behaviour is considered fraudulent and any winnings will be confiscated.
o. Points (p) are earned during gameplay at Duelz and can be exchanged for bonuses in the Marketplace.
p. You have a right to withdraw your cash deposit and any cash winnings from a deposit used to claim a bonus (subject to general regulatory obligations). Please be aware that if this is withdrawn, the bonus and spins will be forfeited.
q. If we have concerns about the nature or extent of your gambling from a responsible gambling perspective, we may restrict you from being eligible for bonuses on a temporary basis.
r. These General Bonus Terms must be read together with our general website Terms & Conditions (â€œOther Termsâ€). Please make sure that you have read and understood the Other Terms and these General Bonus Terms before taking part in any Offers. In the case of any discrepancy or differences between these General Bonus Terms and the Other Terms, these General Promotion Terms will take priority. More information on our General Terms and Conditions can be found here.
2. Deposit bonuses
a. A deposit bonus is defined as a bonus where you deposit an amount of real money and get an additional amount of bonus money from Duelz.
b. The bonus and any winnings generated will be forfeited 30 days after the bonus has been credited if the wagering requirement has not been met.
c. All deposit bonuses, if not otherwise stated, are subject to a wagering requirement of 45 times the bonus amount.
d. The Welcome Bonus is subject to a wagering requirement of 30 times the sum of the deposited funds and the bonus funds. For example, if a player deposits £20 when claiming the 100% match welcome bonus, the wagering requirement is 30 x (£20 + £20) = £1,200.
e. Deposit bonuses are only available to players who have received an offer either via Email, SMS, Phone, Onsite message.
f. The Welcome Bonus has a total win cap of £500. All bonus funds exceeding £500 at the end of the wagering requirement will be voided.
3. Free Spin bonuses
a. The winnings generated from Free Spin bonuses are credited as bonus money and are subject to a wagering requirement of 45 times the bonus amount unless otherwise stated.
b. Any Free Spins originating from a campaign are available for 3 days unless otherwise stated.
c. Any winnings generated from the free spins will be forfeited 30 days after the bonus has been credited if the wagering requirement has not been met.
d. Free Spin bonuses are only available to players who have received an offer either via Email, SMS, Phone, Onsite message.
Any Free Spins or Bonus received from Chests come without any wagering requirement.