Not only is Cloud Casino classy-looking – It also has a story to tell. But we are not here to tell you the story since we have an entire Cloud Casino review for the purpose. You can go check it out at any time. Here, we are going to look at the bonus and general terms and conditions of the operator. The individual paragraphs reveal in detail everything that can be of use to you given that you’re debating becoming a customer of the company. Stay with us, read the segments one by one and It will all eventually dawn on you. We’ve broken down the dull but necessary to review text into three parts, which you can access directly form the navigation menu.
Clouds Casino General Terms and Conditions
1.3 In these Terms and Conditions, Nektan (Gibraltar) Limited includes any of its affiliates or group companies and shall be referred to in these Terms and Conditions as “Nektan”, “Us”, “We” or “Our” and You are referred to as “You” or “Your”. Within the same group of companies as Nektan (Gibraltar) Ltd, where applicable.
1.4 Nektan is licensed to operate this Website by the Gambling Commission of Great Britain for customers located in Great Britain (Licence Numbers 000-039107-R-319400-015 and 000-041645-R320687-001) and by the Government of Gibraltar Licensing Authority (Licence Number 054) for all other customers.
1.5 For more information on the Gambling Commission of Great Britain please visit www.gamblingcommission.gov.uk. For more information on the Government of Gibraltar Licensing Authority, please visit http://www.gibraltar.gov.gi/new/gambling-commissioners-advice-complainants.
1.6 These Terms and Conditions apply Real Money Play and as set out in Section 4.1(a)). Any reference to Games in these Terms and Conditions, for Real Money Play, shall refer to the games of chance and other games as may from time to time be made available on the Service. Nektan reserves the right (in its sole discretion) to add and/or remove Games from this Website at any time.
2. USE OF THE SERVICE
2.1 You agree to use the Service solely and exclusively for your personal use for recreational and entertainment purposes only and not for any commercial or other operations nor on behalf of any person or organisation.
2.2 To use the Nektan service You must create an account with us (your “Account”). By using and/ or by registering an account, you fully agree to be bound by these Terms and Conditions.
2.3 By using the Service You confirm that You are of sound mind and You can take responsibility for Your own actions.
3. CHANGES TO THE TERMS AND CONDITIONS
3.1 We reserve the right to change, modify and update these Terms and Conditions at any time. We will use our reasonable endeavours to ensure that any material changes will be notified to You by email or by a notice on the Website before such change comes into effect.
3.2 Any changes to these Terms and Conditions will also be published within the lobby of the Website and can be tracked by version date provided at the bottom of these terms. Whilst we will try to use all reasonable endeavours to notify You of any material changes to the Terms and Conditions, it will remain your sole responsibility to ensure you are aware of the current Terms and Conditions.
3.3 Your continued use of the Service after the date on which the Terms and Conditions are stated to come into effect will be deemed to be Your binding acceptance of the revised Terms and Conditions.
3.4 No customer services operative has the power to amend these Terms and Conditions.
4. REGISTERING AN ACCOUNT
4.1 Full Registration – by successfully completing the full registration process by making a monetary deposit, you will be eligible to access the Service for “Real Money Play” purposes.
Completion of Full Registration is subject to the eligibility requirements of these Terms and Conditions and any supporting documentation that we may reasonably request which may include a copy of your passport or other photographic forms of identification.
4.2 During the registration process You will enter an email address, password and other personal details which will be used for the purposes of verifying Your identity and contacting You. The email address You register on Your account must belong to You and will be the sole email address from which communications regarding Your account will be accepted by Nektan. Nektan will not respond to any communications regarding Your Nektan casino account sent from any email address other than that registered on Your Nektan casino account, neither do we work with any third-party resolution services other than our designated Alternative Dispute Resolution (ADR) provider detailed in section 12.3 of these Terms. You may also need to verify Your registered email address and/or mobile phone number via SMS, this is to ensure that You are able to receive all of our promotional offers. If You have not received Your PIN code sent via SMS to Your phone it is because Your mobile phone service provider does not support the associated promotion therefore; You are not eligible for the bonus associated to the SMS promotion.
4.3 Nektan carries out ID verification procedures, itself or through third parties, on customers during registration or on first deposit. We may request that You provide suitable identification documents and we reserve the right to restrict, block or close Your Account if You do not provide requested information or documents or if such information or documents You supply are deemed to be unsatisfactory for any reason. Nektan reserves the right to refuse to accept any documents as valid ID verification. Examples of documents that we do not currently accept include, but are not limited to, those issued by Sky, Eon, Anglian Water, British Gas or Talk Talk. If it is not possible for Nektan to verify within 72 hours that You are at least 18 years of age or above the legal age for gambling in Your country of residence, Your Account will be suspended until Nektan has verified that You are of such age. For UK players, your account will be restricted until Nektan has verified your details.
4.5 At registration, You will be asked if You wish to opt-in to receiving promotional emails and other marketing campaigns from Nektan and other named 3rd parties. You may also change Your opt-in and opt-out preferences by accessing Your account from the lobby and editing Your preferences in Your profile.
4.6 Nektan reserves the right to refuse to open any Account. Players are permitted to register one account per Casino brand operated by Nektan – it is Your responsibility to correctly manage Your accounts. You can request further accounts to be opened by application to customer services, however the granting of this will be at Nektan’s entire discretion after review and with the decision of Nektan management being final. We reserve the right to close any accounts that we consider to be duplicated brand accounts and to void any wagers made via such duplicate accounts.
4.6.1 Your Account is for a single user only. you must not under any circumstances register an Account on behalf of someone else, or allow the use of your account by someone other than yourself.
4.6.2 Nektan reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Nektan has placed this restriction on Your accounts, any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus.
4.7 Related Parties” shall include employees of Nektan or licensees, affiliates, subsidiaries, advertising, promotion or other agencies, shareholders, members of the immediate families of each or anyone otherwise connected to a third-party service provider (to be determined in Nektan’s absolute discretion). Related Parties are not eligible to place a bet/wager or participate on any Casino operated by or on behalf of Nektan. Nektan will void any bet/wager that they determine has been placed by or on behalf of any of the Related Parties.
4.8 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) any of Your Account details including Your username, password and/or Account number to anyone else. You must also ensure that You have taken all reasonable precautions against fraud and computer hacking including the use of up-to-date security software on Your device and changing Your password regularly. In accordance with our Responsible Gambling Policy, we advise that if Your device is used by children that any information in relation to Your Account is kept confidential and secure and You may wish to make use of parental control software. Whilst Nektan takes every precaution possible to ensure underage gaming cannot take place, the use of parental information remains the account holder’s responsibility.
4.9 Nektan will allow You to claim welcome offers on a maximum of 4 accounts within the Nektan network of casinos in any 30 day period.
5. UNDERAGE GAMBLING
5.1 By opening an Account on the Website, you warrant to us that you are at least:
(a) 18 years of age; or
(b) of legal capacity to place a wager in the jurisdiction in which you are located, ,whichever is the greater (the “Requisite Age”).
(c) We reserve the right to void any wagers with minors and reserve the right to request proof of age documentation from You at any time. If age verification cannot be completed within 72 hours of any such request, Your Account will be frozen until Your identity has been verified. If (whether or not we have verified Your age), You are subsequently proven to have been under the Requisite Age at the time, and You placed transactions with us then Your Account will be closed, all transactions placed whilst You were under the Requisite Age will be made void and all related funds deposited will be returned save in respect of any winnings which You have accrued at such time which will be forfeited. We shall not be liable to any parent, relation or legal guardian of any such minor in respect of any losses incurred by a minor.
5.2. In the event that Nektan discover You are under 18 years of age or under the legal age for gambling of the country in which You are resident, Nektan will report such attempts or activities to the relevant regulatory bodies who in turn, may refer the matter to Your local prosecution authorities, parents, legal guardians or any other appropriate legal authorities
6. ACCOUNT SECURITY
6.1 The password that You choose must be kept private and secure by You always. Should You forget Your Account login or password please contact Customer Support for assistance. Failure to keep Your password private and secure could lead to unauthorised activities on Your Account for which Nektan accepts no liability.
6.2. Tansactions made using Your Account(s), login details and password are accepted by us on the understanding that the transactions have been authorised by You. Nektan shall not be liable for any claims if You disclose Your username and password to anyone else (whether deliberately or accidentally).
6.3. If another person accesses Your Account(s) You are solely responsible for all their actions whether their access was authorised by You and Nektan shall not be liable for any claims in the event that You disclose Your login details and/or password to a third party either intentionally or accidentally.
6.4. Should You feel or become aware that Your Account(s) security has been compromised, You are obligated to contact us immediately.
6.5. Nektan reserves the right at its sole discretion to close Your Account(s) if we suspect that You have disclosed Your login and/or password to any third party.
6.6 You are not permitted to (or attempt to) sell, transfer or acquire accounts to or from other persons.
6.7 We reserve the right to void any or all bets/wagers placed by or for the same individual or syndicate of individuals in an attempt to unfairly affect the outcome of the bets/wagers.
8. FRAUD, CHEATING, COLLUSION AND CRIMINAL ACTIVITIES
8.1 Nektan reserve the right to suspend your Account, and withhold both the cash and bonus balance of your Account, until it can be fully satisfied of validity if:
(a) you are found or suspected to be participating in any form of collusion or fraudulent practice;
(b) we become aware that you have invalidly requested a charge-back or have denied any of the transactions made on your Account; in which case Nektan may reverse requested deposits or off set the account balance to address charge back costs.
(c) you become bankrupt or have equivalent proceedings occurring anywhere in the world; or
(d) you have more than one account at any one time, on any individual Nektan casino or:
(e) you are using our software and/or system in a manner which we deem inappropriate; or
(f) you are found to be in breach of any other terms of these Terms and Conditions.
8.2 If we become aware or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we will retain the amount of that transaction and any other transaction made by you pending Our investigations. In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. As part of our financial, suspicious activity and AML requirements, We shall be under no obligation to provide you with any reasons for these actions. If the activity and transactions are cleared of any suspicions all retained funds will be made available to you.
8.3 Where we suspect that you are participating in any form of collusion, fraudulent practice or money laundering activities, we reserve the right to report such activity or suspicions to the regulators, the police, relevant authorities, other online gaming or gambling operators, other online service providers and banks, card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.
9. CLOSING YOUR ACCOUNT
9.1 You can close your Account at any time by contacting Customer Support. Once the closure has been executed, you will be sent a confirmation email and you will be entitled to the return of any balance remaining in your Account subject to standard withdrawal processes and verification checks.
9.2 Except where you have self-excluded, you will be able to re-open your Account at any time by contacting Customer Support. You should allow for up to 72 hours for these requests to be processed.
10. INACTIVE ACCOUNTS
10.1 If you have not accessed or used your Account for a continuous period of twelve (12) months, your Account shall be deemed to be inactive (“Inactive Account”). Nektan will use its endeavours to notify you before your Account becomes inactive, via the email address with which you registered your Account.
(a) Two weeks (fourteen days) prior to the start of the inactive period, You will be emailed via service messaging.
(b) One week (seven days) prior the start of the inactive period, You will be emailed a final reminder via service messaging.
(C) On the day of inactivation your account balance will be set to zero, a balance return can be requested at any time by contacting customer services
10.2 Nektan will attempt to return any cash funds to the deposit method used, this will be minus any transaction charge incurred by Us, on the date of “Account Inactivity”
10.3 Inactive accounts can be reopened on request to customer services, however verification of account information changes will be required
11. SERVICE, SOFTWARE AND CONNECTION FAULTS
11.1 You agree that use of the Service is at Your sole discretion and risk. Any wager placed by You is done solely on the exercise of Your own judgment and discretion. You acknowledge that You have not relied on any statement, representation or advice from us (including any of our employees) in deciding to place a wager. You also acknowledge that by playing the Games you may lose money and you accept full responsibility for any such losses.
11.2 Due to the inherent nature of the internet, third party disconnections may occur during game play. Nektan will not be held responsible for any financial loss caused by a loss of connection to Nektan servers or lag in your internet or network connection whilst accessing the Service or playing the Games. In the event that a single player Game is disconnected where there are still active wagers of real currency ‘in play’, the game state will be stored and may be resumed at a later date for a period of thirty (30) days. Funds attached to Games which remain incomplete after thirty (30) days shall be forfeited. Incomplete games need to be completed before you may participate in a new game.
11.3 If a gambling transaction is interrupted due to a failure in Nektan’s equipment in such a manner as to prevent you from continuing with the gambling transaction, the bets will be voided and Nektan will refund any amount staked by you in respect of the gambling transaction in question or, if possible, ensure that the gambling transaction is resumed and this will be your sole remedy in respect of any such disconnection caused by Nektan. This does not apply to third party disconnections such as network operators or internet service providers.
11.4 Nektan will not make any changes to the rules, pay-outs or outcome probabilities to its games in a live environment or without informing its players prior to further game play after any such change.
11.5 Nektan shall not be held responsible for any viruses, bugs, errors or defects in any of the Games on the Service, any content on the Service, systems, software or services which affects your enjoyment of the service or causes any damage or loss to your system or other personal property as a result of your use of the Service, the games and services available on the Service. Should this occur, you must report this immediately to Customer Support. Should you knowingly profit from a fault in the system or in a game, Nektan reserve the right to void all game play and/or winnings.
12. CUSTOMER DISPUTES AND COMPLAINTS
12.1 Nektan aims to provide all customers with excellent customer service and will endeavour to respond to all queries fairly and efficiently. On occasions, your query may require further in-depth investigation involving other departments or suppliers. In these circumstances Nektan will attempt to resolve your query as soon as possible.
12.2 On occasions Nektan understands that you may not be fully satisfied with the service you have received or the outcome of Nektan’s investigation. On these occasions you should email your complaint in full to the Customer Support Manager, which will invoke Nektan’s internal disputes procedure.
12.3 If you are still not satisfied that your complaint has been satisfactorily resolved, you can escalate the matter further as follows:
(a) For customers located in Great Britain, you can escalate the matter externally by contacting IBAS (The Independent Betting Adjudication Service). IBAS is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. You may submit an IBAS adjudication or contact IBAS by telephone number on 0207 347 5883.
You may also use the Online Dispute Resolution (ODR) platform Please note that, if you choose to use the ODR platform, you would not be referring your dispute directly to IBAS and this may then prolong the process of resolving your dispute. you
(b) For customers located outside Great Britain, you may choose for the matter to be referred to the Gibraltar Gambling Commissioner. For further information on how to contact the Gambling Commissioner, please refer to the gambling section of the Government of Gibraltar website.
13. RESPONSIBLE GAMBLING AND SELF-EXCLUSION
13.1 Nektan is committed to Responsible Gambling and offers a variety of facilities to help you control your gambling activity such as Reality Checks, Deposit Limits, Time Outs, Self-Exclusion and Transaction History. For full information about responsible gambling, please see Nektan’s Responsible Gambling Policy.
13.2 Reality Check is an additional feature introduced to assist you in managing your gameplay and is available in the “Your Account” section of the lobby. The reality check will allow you to set an alert on the amount of time you prefer to play per session. When enabling the Reality Check feature, you acknowledge that Nektan is not required to close or self-exclude your account or prevent you from using our services as a result of you using the feature.
13.3 Deposit Limits. The deposit limit facility allows you to limit the amount of money that you are able to deposit into your Account either daily, weekly or monthly.
13.4 Time Outs. A time out period is a minimum of twenty-four (24) hours and a maximum of six (6) weeks (or six (6) months for persons located outside Great Britain) and is set by you. Once the chosen period expires Your account will reopen automatically.
13.5 Self-Exclusion. We provide a self-exclusion facility to help you if you feel you have developed a gambling problem. If you choose to do this, it will be a minimum of six (6) months before you may apply to be reinstated. you have the choice to select a self-exclusion period of either six (6) months, one (1) year, two (2) years, three (3) years, four (4) years or five (5) years. Full details on how to Self-Exclude your account can be found in our Responsible Gambling Policy. In the event that you decide to self-exclude, you will be excluded from all of your Accounts which are operated by Nektan.
13.6 If you would like to re-activate your account after the selected self-exclusion period has expired, you can only do so by calling our Customer Support team (emails are not accepted); following which there will be a 24-hour reflection period before you will be able to access your Account.
13.7 We will use all reasonable endeavours to ensure compliance with our self-exclusion programme, which relies on the registration of true and verifiable information from You . In this case, you accept that Nektan has no responsibility or liability whatsoever if you continue gambling and/or seek to use the Service during your time-out or self-exclusion period, where you have taken steps to circumvent your time-out or self-exclusion period, Nektan will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by Nektan upon detection. For example, including but not limited to, you opening a new Account using a different name, email, mobile phone number or address.
13.8 We are registered with Gamstop, which is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain, further information can be found in our social responsibility policy
13.8.1 Nektan will not be held liable for deposits made in to accounts that have been opened with different details to those registered in Gamstop.
13.8.2 The responsibility is with the player to update Gamstop with any new details or changes to existing ones registered in Gamstop.
13.8.3 We use the Gamstop function in line with Our Own Exclusion systems, as such where an investigation is required we will request all details that you register with Gamstop, including date and time of registration, DOB, Postcode, Name, Address and Email Address, this information will be matched with that supplied by Gamstop and measured against verified information that You registered with Nektan.
14. BONUSES AND PROMOTIONS
14.1 From time to time, we may offer you Bonus amounts, Spins or Cash awards which will be credited into your Account once the applicable qualifying criteria and any special terms and conditions have been met. Bonuses may be categorised as follows: Note: Information on bingo specific bonuses can be seen in section 26 of these terms and conditions
(i) Free Games – These spins do not require cash deposits but will convert winnings to bonus funds, which are subject to the terms of the individual game and bonus terms. (The awarding of Free Games is subject to their availability in your jurisdiction.)
(ii) Bonus Spins – These spins are awarded subject to a declared deposit amount, winnings from these spins will convert to bonus funds and are subject to the terms of the individual game and bonus terms.
(iii) Bonus Match – these bonuses may be awarded because of you making a real-money deposit;
(iv) Bonus Drops – Typically no deposit required, subject to the terms of the individual game and specific bonus terms.
(v) Login Bonus – Typically no deposit required and triggered on login, subject to the terms of the individual game and specific bonus terms.
(vi) Cash Back – Based on results from cash game play and profit & losses.
(vii) Bonus Boost – Deposit based addition bonus funds based on cash game play profit & Loss.
(vii) Leader board Bonus – Bonus funds awarded subject to cash game play, and leader board position. Subject to the terms of the individual game(s) and specific bonus terms.
The above categories of bonuses and any other bonuses awarded on the Website shall be jointly referred to in these Terms and Conditions as “Bonuses”.
14.2 Every promotional offer will be subject to its own specific terms and conditions (“Promotional Terms”). These will be made available separately and may vary depending on the casino of your choice and the type of bonus or promotion. The terms and conditions currently in force for each of the active bonuses and promotions can be found in the lobby of the relevant casino. In the event of a conflict between Terms and Conditions and the relevant Promotional Terms, the Promotional Terms will always take precedence, followed by these Terms and Conditions.
14.3 Subject to the terms of the relevant promotional offer, bonuses will carry a wagering requirement specific to the applicable Promotional Terms.
14.4 The ability to convert bonus funds to cash will be subject to a specific multiple of the bonus and will be converted automatically once the applicable wagering requirement has been met.
14.5 You should always ensure you are fully aware of the relevant Promotional Terms before participating in any promotional offer. For example, wagers on Jackpot Games and certain slot games do not contribute towards the wagering requirement of bonus balances and will not contribute towards you meeting the relevant wagering requirement. Other available bonuses may only be wagered on specific slot games. Please check the relevant Promotional Terms for details of the games that will contribute towards the wagering requirement and the relevant weighting.
14.6 Subject to the terms of the relevant Promotional Offer, some games will have lower weighting than others for the purposes of meeting the applicable wagering requirement. Unless specified in the promotional terms, the percentage contribution for wagering on different game categories is as follows:
Slots/Scratch cards/Numbers Games: 100%
Premium Slots*: 75%
Table Games (Roulette/ Blackjack)**: 10%
** You can find in the link below which slots games fall under our Premium Slot category.
FAQ ** Table games only include Blackjack and Roulette and may only be applicable on specific promotions.
14.7 If any term of any promotional offer is breached or there is any evidence of a series of wagers placed by a customer or group of customers (for example, demonstrably similar patterns of play or common locations of players), we reserve the right to reclaim the bonus element of such offers and in our absolute discretion void the wagers funded by the deposit and the bonus.
14.8 Nektan reserves the right to investigate any irregular or suspicious playing patterns to ensure fair play and the correct use of Bonuses. For example, Nektan considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when used to exploit Bonuses. Further examples of irregular playing patterns also include, but are not limited to:
(i) Placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns such as bet size, game types and bet structures etc. in order to meet the wagering requirement.
(ii) Placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the bonus release requirements have been met.
(iii) Reserving your cash funds in any incomplete game round in order to use bonus funds before cash gameplay is completed.
(iv) Utilising bonus offers as part of a group of customers or syndicate.
(v) Moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the wagering requirements.
In the event that Nektan deems that an irregular playing pattern or other activity, that is contrary to the spirit of bonus offers has taken place, we reserve the right to prevent You from withdrawing Account funds, restrict You from receiving any further Bonuses and/or withhold any of Your winnings derived from Your use of any Bonus.
14.8.1 All bonus offers must be completed within 28 days (unless otherwise specified in the applicable Promotional Terms) of being awarded (stacked bonuses included). After this time, bonus offers, unused bonus funds and linked winnings will be forfeited.
14.9 Wagering real-money funds will not contribute towards the bonus wagering requirements. Where a player has both a real money and bonus balance then the real money balance is used for cash game play.
14.10 When a bonus is activated and followed by subsequent real money deposits, contribution to the Bonus will be suspended and resume only once the real money balance is at zero.
14.11 Withdrawal of funds before the wagering requirement has been met will void ALL bonuses and any winnings associated to these bonuses held on your account. Only the sum of the original cash deposit or remaining balance of the original deposit may be withdrawn.
14.12 Nektan reserves the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet, free game or offer to their account. We retain the right to suspend this and any associated account(s) for the duration of any resulting investigation and permanently close all accounts should our investigation identify a confirmed breach of these Terms and Conditions and/or the relevant Promotional Terms.
14.13 All promotional offers are intended for recreational play and Nektan may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
14.14 All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. bank cards, etc.), and shared computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit.
14.15 Players depositing or withdrawing using e-Wallets (e.g. Neteller, Skrill and Paypal) or via prepaid vouchers (e.g. Paysafe) cannot stake more than £/€/ 0.5 (or 50 SEK) in any single bet while completing wagering requirements of any bonus. Players staking more than this limit in any single bet to meet the wagering requirements may have bonus and any associated winnings voided.
14.16 The withdrawal amount resulting from any Free Bonus (even if the amount of winnings accrued by you utilising this Free Bonus exceeds this amount) and any excess amounts will be deemed null and void. Withdrawal requests linked to a Free Bonus will be subject to a thorough investigation and any attempt to withdraw winnings over £35 will be voided.
14.17 Nektan reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
14.18 Nektan may contact you from time to time to request your permission for the use of your first name, initial of last name, nicknames and/or country or town of residence for use in any promotional announcements. The denial of this request will not affect in any way your ongoing use of the Service, subject to all other terms.
14.19 You may opt-out of receiving promotions and associated promotional communications within your account profile. Should you choose to opt out of receiving Bonuses, any active and pending Bonuses on your Account will be voided with immediate effect. In selecting the “opt-out” feature on your Account you accept that Nektan takes no responsibility for the settings you have actioned. Opting out of Promotional communications on any contact channel will not affect our right to send you service messages as and when necessary.
14.20 Employees, officers and directors of Nektan, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies (and any direct family members of those individuals) shall not be eligible for any Bonuses.
14.21 It is Your responsibility to ensure that, bonuses and promotional offers are managed correctly where several Nektan network accounts are registered. Nektan takes no responsibility for incorrect depositing for the purpose of funding bonuses.
14.22 Nektan uses a bonus stacking system, this means only one bonus will be active at any time. Pending bonuses will not become active until Your current bonus is either completed or cancelled. In either case pending bonuses will not be activated until the current bonus balance becomes £0.00. Nektan provides games with various stakes to ensure smaller bonus balances can be completed, however players can cancel the active bonus at any stage or balance to assist the activation of the next bonus. Should You wish to play through small values of bonus funds; the number of lines and minimum bets on the following games can be changed to low values: Best of British, Shamrock and Roll, Trolls Tale and Candy Swap.
14.23 You may be offered a choice of promotional bonus or Free Games from which you must select one. When such a choice is offered only one option can be selected. Your choice of promotional offer is final and cannot be amended once you proceed. Should you wish to opt out of the individual offer simply select “No Bonus”. To opt out of all bonuses and promotions you must do so by following the steps in Section 14.20 of these Terms and Conditions.
14.24 Please note, opting in to receiving marketing and promotions via SMS may incur charges from your mobile operator.
14.25 Complimentary Bonuses or Free Games may be awarded to You which will carry a wagering requirement of 40x unless otherwise stated in the specific terms for the promotion. Any winnings derived from promotional Free Games gameplay will be in Bonus and will also carry a wagering requirement of 40x unless otherwise stated in the specific terms for the promotion. Any cash won from these Bonus funds will be capped at 4x the amount won.
14.26 Nektan reserve the right to restrict the number of welcome bonuses we award to any individual. This may include a restriction on any new account opened by You across our network of casinos. Once Nektan has placed this restriction on Your accounts, Nektan will endeavour to inform you either via onsite or service messaging, however any welcome bonus You may see advertised on site will not be applicable to You even if You meet the criteria for receiving said bonus.
14.27 Nektan will allow You to claim welcome offers on a maximum of 3 accounts within the Nektan network of casinos in any 30-day period.
15. RESTRICTED TERRITORIES
15.1 Access to or use of this Service or any of the products offered via the Service may not be legal for some or all residents of or persons located in certain jurisdictions. Nektan does not make the Service available for use for persons in jurisdictions in which such activities are illegal, including but not restricted to the United States of America.
15.2 Nektan makes no representation or warranty with respect to the legality or otherwise of the access to and use of the Service, and the making of deposits or receipt of any winning from your Account, regardless of whether the Service is accessible in any such restricted jurisdiction or appears in the official language of any such jurisdiction. The Service does not constitute an offer, solicitation or invitation by Nektan for the use of or subscription to gambling or other services in any jurisdiction in which such activities are prohibited by law.
15.3 It is Your responsibility to ensure that the laws of the jurisdiction in which You are resident, entitle You to use the Service. If it becomes apparent to Nektan that you are located in a jurisdiction in which the use of the Service is not legal, Nektan shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to you as soon as it is practicable for Nektan to do so. Participation in a game is void wherever prohibited by law.
16. ANTI-MONEY LAUNDERING
16.1 Nektan complies with the Proceeds of Crime Act 2002(POCA) in the UK and the Proceeds of Crime Act 2017 (POCA) in Gibraltar, the 4th EU Anti-Money Laundering Directive and any other statutes or regulations making provisions relating to money laundering which are applicable to Nektan and the provision of this Website.
16.2 Under the operating code detailed in both the UK and Gibraltar POCA and the 4th EU Anti-Money Laundering Directive, you may be requested by Nektan to provide documents to support your registered details and/or provide proof of the origin of the funds used to credit your Account. your Account may be restricted, blocked or closed if you do not provide requested information or documents or if such information or documents fails our anti-money laundering checks.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 All intellectual property rights in our websites and mobile applications and all material and/or content made available on the Service (including but not limited to design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material) shall remain at all times our property and the property of our third-party licensors.
17.2 Under no circumstances shall the use of the Service grant to any user any interest in any intellectual property rights owned by us or by any third-party licensors whatsoever.
17.3 Any rights not expressly granted in these Terms and Conditions are reserved. The Games and their material and content are made available for your personal non-commercial use. Any other use of such items or rights without our prior written consent is not permitted.
18. BREACH OF THE TERMS AND CONDITIONS
18.1 We reserve the right (in our sole discretion) to refuse to register you and/or to suspend and/or terminate your Account at any time and/or to refuse to accept any wager or transaction in respect of or in connection with your use of the Website and/or the Games or Chat rooms. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action.
18.2 We reserve the right to withhold winnings and void wagers if there is any malfunction of the Website or if there is any manipulation of the Games, chat rooms or our financial system suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these Terms and Conditions, in each case without providing any reason.
18.3 Use of any account otherwise than in accordance with these Terms and Conditions or any other abuse of any account is strictly prohibited.
18.4 We reserve the right to withdraw your use of any of the Website and/or the Games and chat rooms at any time, subject to fulfilment of any outstanding commitments under these Terms and Conditions.
18.5 Our decision on all matters will be final and binding and no further correspondence will be entered into.
19. LIMITATION OF LIABILITY
19.1 You access the Service and participate in the games or bingo chat rooms at your own risk. Nektan shall not be liable for any attempts by you to use the Service by methods, means or ways not intended by Nektan. The Service and the Games are provided with all due reasonable skill and care and substantially as described in these Terms and Conditions. Nektan does not make any other promises or warranties regarding the Service or the products offered via the Service, which are provided without any warranties whatsoever, whether express or implied.
19.2 Nektan and its subsidiaries, affiliates, officers, directors, employees and agents shall not be liable to you in contract, tort (including without limitation negligence) or otherwise for kind of loss or damage that you or a third party may incur including without limitation any of the following:
(a) any indirect, special, incidental, consequential loss of damages whether exemplary or punitive;
(b) any loss of income;
(c) any loss of profits;
(d) any loss of goodwill;
(e) any loss of data;
(f) any loss of contracts;
(g) any loss of use of money;
(h) any loss or damages arising from or connected in any way to business interruption; and, in connection with the website in any way or in connection with the use, inability to use or the results of use of the website, any websites linked to the website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website or the downloading of any material by you from the website or any websites linked to the website.
IN CONNECTION WITH THE WEBSITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THE WEBSITE, ANY WEBSITES LINKED TO THE WEBSITE OR THE MATERIAL ON SUCH WEBSITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE WEBSITE OR THE DOWNLOADING OF ANY MATERIAL BY YOU FROM THE WEBSITE OR ANY WEBSITES LINKED TO THE WEBSITE.
19.4 Subject to these Terms and Conditions, nothing in this Agreement shall exclude our liability which we may have in respect of any sums properly owed to you. Furthermore, nothing in these Terms and Conditions shall exclude or limit Nektan’s liability for death or personal injury resulting from Nektan’s negligence or any liability to the extent the same may not be excluded or limited as a matter of law.
20. EVENTS OUTSIDE NEKTAN’S CONTROL
Whilst we endeavour to ensure that the information on the Website is correct and that the software is in good working order, we shall not be liable for any loss or liability resulting from, but not limited to: (1) access delays or access interruptions; (2) any system or communication errors relating to the generation of random numbers, wager settlement or other elements of the Gaming Services; (3) data non-delivery or data mis-delivery; (4) acts of God or any other circumstances beyond our control; (5) the unauthorised use of your security access details; (6) damage to goodwill or reputation; and (7) errors, omissions, or misstatements in any and all information provided under these Terms and Conditions or otherwise and we reserve the right to void all wagers on the Games in question arising from such circumstances.
Nektan reserves the right to assign or otherwise lawfully transfer the agreement with you in whole or in part to any person without your consent. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms and Conditions.
If these Terms and Conditions are translated into another language, the English language version will prevail in the event of any conflict between the translation and the English language version.
If any of the Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Nektan’s original intent.
24. THIRD PARTY RIGHTS
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
25. GOVERNING LAW
These Terms and Conditions and the agreement between you and Nektan shall be governed and interpreted in all respects in accordance with the laws of Gibraltar. The courts of Gibraltar shall have exclusive jurisdiction to resolve any dispute or claim relating to these Terms and Conditions and the agreement between you and Nektan.
26.1 Nektan offers a bingo product within its casino service, including bingo variants 90, 80 and seventy ball.
26.2 Full variant descriptions and rules are provided from within the relevant rooms.
26.3 The prizes/jackpots offered in each bingo variant have a minimum guaranteed jackpot or prize, but the actual prize is determined by the number of players/tickets purchased per game. The more players/tickets purchased, the bigger the jackpot/prizes.
26.4 (90 Ball) There are 3 prizes to be won – 1 line, 2 lines and House or Bingo. The player who is the first to have all the numbers called displayed in a horizontal line on their ticket wins the 1 line prize. To win the 2 line prize, the player must have all the numbers called on 2 lines of the same ticket. To win the house or bingo prize the player must have all the numbered squares called on a ticket.
You will be a winner and will receive the current prize regardless of whether you have marked the numbers on the winning ticket. The bingo game will automatically identify a win. Winners will be visibly published within the bingo room.
Two or more players can win/share a prize in bingo (1 line, 2 lines or Full House), i.e. players’ may have tickets which meet the prize criteria on the same ball.
26.5 (80 Ball) There are 4 different game types play in 80 Ball Bingo with different prizes available.
Any Single Line – Has one prize available which is any line. The player who is the first to have all the numbers called in either a vertical, horizontal or diagonal line, or mark all four corners or four middle squares, will win.
Any Line, House – In this game type, two prizes are on offer. Firstly, players will play for the any single line prize as explained above, secondly players will play for the full house where the first player to have all 16 numbers marked off one of their tickets will win.
Any Line, Columns, House – In this game type four prizes are on offer. The first prize is any single line as described above. The second prize is won by the first player to mark off all numbers on any 2 lines vertically (i.e. 2 columns); the third prize is won by the first player to mark off all numbers on any 3 lines vertically i.e. 3 columns. The final prize is won by the first player to mark off all 16 numbers on one of their tickets.
Full House or Pattern Game – For this game type there is only 1 prize. The prize can be either coverall/full house, where the player must cover all numbers on the ticket. Or a specific pattern will be defined; in this case the player must complete the pattern defined.
26.6 (75 Ball) Each pattern bingo game will have a different number of prizes on offer these will include, 1 line and full house/pattern and full house/pattern 1, pattern 2 and full house or just the pattern.
The player who gets the numbers marked off the 1 line/pattern 1/pattern 2 or full house first wins the prize amount stated.
In a 1 line and pattern game should a player win the pattern prize before the 1 line play will continue for the 1 line until such time as there is a winner.
It is possible that a player may win one or more prizes on the same number i.e. the pattern and full house; in this case the player will be awarded both prize monies for the separate prize wins.
You will be a winner and will receive the current prize regardless of whether you have marked the numbers on the winning ticket. The bingo game will automatically identify a win. Winners will be visibly published in bingo and the Bingo Caller will make an announcement.
26.7 Chat Room Prizes
From time to time, we may offer chat room prizes, which will be credited into your Account once the applicable qualifying criteria and any special terms and conditions have been met. these may be categorised as follows:
Up Down Buddies – Roomies team up for a chance to grab free bingo tickets! When there is a roomie winner, the upper and lower buddies must shout: “Well Done Buddy. The first one to shout will win free bingo tickets!
Alphabet Buddies – Players whose usernames begin with the same letter as the winner will all win at once. If the winners username is ‘Bestieboo’ for example all roomies with user names beginning with ‘B’ wins a prize!
Number Games – First Ball Out :- In First Ball Out, the players have to predict which ball will be called out first in order to win. Winning Number:- In Winning Number, players need to guess the final ball to be called out. Mirrors:- The first player to spot two mirroring numbers wins the game. Examples of mirroring numbers are 34 and 43, or 27 and 72, etc.
Trivia Games – Karaoke Trivia :- The host will post the beginning lyrics of a song and whoever completes the song or names the singer wins. Movie Trivia :- The chat host posts a quote from a famous film. The first one to name the film is the winner. Celebrity Trivia :- The chat host might post one half of a famous celebrity couple and the first player to name his or her partner wins the game.
27. Chat Room behaviour and Terms
27.1 We may provide You with a chat facility within our bingo services to enable You to communicate with other customers. As a condition of Your use of the chat facility, You agree to comply with following terms and any additional rules that may be found on our websites or Services.
27.1.1 You must use English to communicate, as this is the designated language of the public chat facility;
27.1.2 You shall not make any statements that are threatening, sexually explicit or offensive, including but not limited to messages that are expressions of bigotry, racism, hatred, prejudice or profanity;
27.1.3 You shall not make statements that are abusive, defamatory or harassing or insulting to other customers.
27.1.4 You shall not make statements that advertise, promote or otherwise relate to any other websites or online or offline ventures, discuss illegal activities or post personal details;
27.1.5 You shall not make statements about us or the websites or any other website connected to us that are untrue and/or malicious and/or damaging to us;
27.1.6 You agree not to hold us responsible for the publication of user content within the chat facility; and You agree not to post any content that You do not have the right to post.
27.2 You acknowledge and accept that Your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Services.
27.3 You agree to notify our Customer Care Team if You think You see any customers colluding or sharing key information via the chat facility or if You have been a victim of chat abuse. We will keep Your complaint anonymous and deal with every case seriously.
27.4 We may review chat content, keep a record of all statements made on the chat facility and take necessary action retrospectively if necessary. If we feel any content You post on chat is unsuitable, we may mute or suspend Your ability to use the chat facility, certain other Services or close Your Account at our reasonable discretion, if we feel any content You post on chat is unsuitable or unlawful we may; remove the content, mute or suspend Your ability to use the chat facility and other Services we provide, and close Your Account where Your activity may be reported to Your Internet Service Provider (ISP) or the relevant authorities.
28. GAME SUPPLIER ADDITIONAL TERMS
28.1 For IGT MegaJackpot Games (MegaJackpots Cleopatra, MegaJackpots Siberian Storm and MegaJackpots Isle O’Plenty), please refer to these additional Terms and Conditions MegaJackpot T&Cs.
28.2 For Blueprint Jackpot Games (including Jackpot King and all other progressive jackpot games), please refer to the relevant Terms and Conditions of each jackpot below:
Top Cat – https://nyxnektanrgs.blueprintgaming.com/mobile/BP_TopCat/help/helppage-en.html Paws of Fury – https://nyxnektanrgs.blueprintgaming.com/mobile/BP_PawsOfFury/help/helppage-jackpotking-en.html Super Spinner Deluxe – https://nyxnektanrgs.blueprintgaming.com/desktop/BP_SuperSpinner/help/helppage-en.html Worms Reloaded – https://nyxnektanrgs.blueprintgaming.com/mobile/BP_WormsReloaded/help/helppage-standard-en.html Vikings Of Fortune Slots of Gold The Pig Wizard Other Progressives (Blueprint)
Genie Jackpots – https://nyxnektanrgs.blueprintgaming.com/desktop/BP_GenieJackpots/help/helppage-en.html Super Diamond Deluxe -https://nyxnektanrgs.blueprintgaming.com/mobile/BP_SuperDiamondDeluxe/help/helppage-en.html Winstar – https://nyxnektanrgs.blueprintgaming.com/desktop/BP_Winstar/help/helppage-en.html
29. WELCOME BONUS OFFER T&C
29.1 Welcome Offer
Up to £500 bonus and 150 bonus spins welcome offer!
On 1st deposit, 100% up to £100 & 100 bonus spins
On 2nd deposit, 50% up to £100 & 25 bonus spins
On 3rd deposit, 50% up to £300 & 25 bonus spins
Full T&Cs below apply.
29.2 Welcome Offer Terms and Conditions
The Welcome Deposit offer is only available to valid new account holders aged 18 or over making their first 3 deposits with us.
The following deposit matches are available:
1st deposit – 100% up to £100 & 100 bonus spins
2nd deposit – 50% up to £100 & 25 bonus spins
3rd deposit – 50% up to £300 & 25 bonus spins
To be eligible to claim each stage of the Welcome bonus, players must deposit a minimum of £10 for each of the three deposit matches.
Bonus funds carry a wagering requirement of 30x the sum of your deposit and bonus amount (e.g. £10 deposit + £10 bonus x30 = £600), which must be met before the bonus and any winnings are converted to capped cash, and this and any further winnings become withdrawable.
The maximum conversion amount from bonus funds, including free spin bonus funds, will be capped at 4x the initial bonus amount awarded. Bonus funds convert automatically once wagering is complete.
Once credited your match bonus remains valid for 28 days. Should you not complete the wagering requirements in this period, remaining bonus funds will be removed from your account.
Spins will be activated when you launch s selected slot and are valid for 7 days.
These Spins will be worth 10p and are valid on selected slots only.
All winnings earned from the spins will be rewarded in bonus funds and carry a wagering requirement of 30x the total bonus amount earned. For example, free spin winnings of £10 would have a wagering requirement of £300 before converting into cash, up to a maximum of 4x the bonus amount awarded.
Withdrawal of funds before the wagering is complete will void all bonuses and any winnings of these attributable to the account.
Only bets placed using bonus funds count towards the wagering requirements of the bonus. Cash funds are always wagered with before bonus funds.
Wagers on Blackjack and Roulette do not contribute towards the reduction of the wagering requirement of bonus balances.
Please, see the list of games excluded from bonus wagering by going to our FAQ link on the sites.
Only one bonus can be active at a time. Please go to “my profile” section to view your entire bonus queue.
Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group management reserves the right to reclaim the bonus element of such bets. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.
All such offers are intended for recreational players and Management may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
Management reserves the right to cancel, terminate or alter any competition or promotion (or the rules thereof) at any time and without prior notification
You may opt-out of receiving promotions and associated promotional communications by contacting customer support.
Employees, officers, and directors of Nektan Plc, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
Standard Terms and Conditions Apply.
Management decision is final in all cases
Gamble responsibly. For more info visit https://www.begambleaware.org or telephone Freephone Helpline: 0808 8020 133.
These terms are active as of 29th July 2019