Loony Bingo Terms and Conditions

The bingo fun at Loony starts at your first deposit because this gambling site offers a huge welcome bonus for its first-time players. Moreover, you can find a tonne of nice bingo games and classic casino titles including slots, while the regular promotions are amazing. Learn all about this in the full Loony Bingo review but, first, read this page! It features the full Loony Bingo terms and conditions, and you should read them before you make your first deposit.

General Terms & Conditions

1. Introduction and Your Acceptance of the User Agreement

1. Loony Bingo is a brand (the “Brand”) owned by us (as defined below) or our affiliate’s licensee, as applicable (“Brand Owner”). The games which the Brand Owner promotes on this Site are operated by us under our license.

2. If you play or register an account in the United Kingdom (“UK Player“) the contracting party with respect to the User Agreement(as defined below) shall be 888 UK Limited. 888 UK Limited (“us” or “we” or “our” or “Company“) is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to bingo services. PLEASE READ THE TERMS OF SERVICE SET OUT HERE (“TERMS OF SERVICE“) CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.

3. PLEASE NOTE: Effective May 29, 2019:

If you play on the Site in any jurisdiction outside of the United Kingdom, the contracting party with respect to the User Agreement shall be Virtual Global Digital Services Limited (a company incorporated under the laws of Gibraltar and operates under the auspices of a Gibraltar gaming license). If you have already registered an account prior to May 29, 2019: (i) in any European Single Market member state, except for states which you played on a local license, for example, in the United Kingdom (“Applicable Jurisdictions”), the User Agreement is hereby assigned and transferred from the former service provider to Virtual Global Digital Services Limited; or (ii) in any other jurisdiction other than the Applicable Jurisdictions or the United Kingdom, the User Agreement is hereby assigned and transferred from the former service provider to Virtual Global Digital Services Limited. Depending on where you play, any references in the User Agreement to “us” or “we” or “our” or “Company” shall be read as a reference to the relevant 888 contracting entity.

4. In these Terms of Service, “you” or “your” means you, the person who uses the Services or the Software (both as defined below).

5. In addition to the Terms of Service, you should also read our Privacy Policycarefully, which sets out how we collect and use your personal information Privacy Policy. Your use of our Services and the Software is also subject to the following additional rules (together, the “Additional Rules”):

The Terms of Service and the Additional Rules constitute the “User Agreement”.

6. By registering with the Loony Bingo site (the “Site“), you will have the opportunity to participate in activities and games offered on the Site including bingo games, instant games (also known as “Casino Games” or “IG“) and any other games offered on the platform (the “Services“). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an “Alternative Platform”).

7. Our software, which is available either through the Site or an Alternative Platform (the “Software”), allows you to use the Services.

8. When you use the Services or software whether through the Site or an Alternative Platform, the User Agreement shall apply to you.

9. By registering with us and/or by using or accessing the Site, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device.

10. We may suspend, modify, remove or add to the Services or software at any time.

2. Amendments to the User Agreement

1. We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services.

2. We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement.

3. We advise that you check for updates to the User Agreement on a regular basis.

3. Who May Use The Services And Software

1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher (“Legally of Age”) may use the Software or use the Services under any circumstances. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.

2. FOR UK PLAYERS ONLY: If you are under the age of 18, are located in the United Kingdom and gamble you are committing a criminal offence in the United Kingdom.

3. We reserve the right to close accounts registered from certain countries. This was introduced after high volume of card fraud originated in these countries.

4. Persons located in certain countries which we do not service will not be eligible to open an account with us, make any deposits nor use the Services. Access from these countries to the Site will be blocked. In addition, we may determine that we will cease to offer our Services in any country which we offer our Services in and for the avoidance of doubt, we may close the accounts with us of persons located in such country, including without limitation if such person has registered an account or deposited into such account. We reserve the right to change the list of countries from which we will not accept users of the Service from time to time in our sole discretion and any such change may have immediate effect.

5. If we reasonably suspect that you are using the Software or Services from the jurisdictions under section 3.4, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom.

6. You must not use the Software or use the Services under any circumstances if you are not Legally of Age. If you are not Legally of Age and you use the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below.

7. FOR UK PLAYERS ONLY:Before you are able to deposit any funds into your account, wager any real funds or bonuses, or play any free-to-play version of any gambling game that we offer, we will take steps to verify that you are 18 years of age or older. In addition, before you are able to gamble, we will also take steps to verify your identity by verifying (as a minimum) your name, address and date of birth.

If on completion of these age and/or identity verification processes, you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, you will have materially breached the User Agreement and we will close your account in accordance with applicable regulation and terminate the User Agreement. You will not be able to gamble until we are able to verify your age and identity as set out above.

8. FOR ALL PLAYERS EXCEPT FOR UK PLAYERS:We may request proof of your age at any stage from you, to verify that you are Legally of Age or older. Whilst we are undertaking such age verification, you will not be able to withdraw any winnings from your account. If on completion of the age verification process you are shown not to be Legally of Age or older, you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below.

9. In order to undertake the age and identity verifications mentioned above, we typically use third party service providers. If, as a result of such verification, we are not adequately satisfied as to the results, we may request that you provide any one of the following: (a) government issued ID verification document (such as driver’s license, passport or birth certificate); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be scanned and uploaded through the My Account page. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation reference above, will result in you failing the age and/or identity verification process..

10. In addition to the age and identity verification processes set out above, at a later date we may also undertake further verification steps to ensure that all information we hold in respect of you is up-to-date and accurate, and to check your source of funds, financial standing, occupation and other similar details. As part of this process, you may be required to provide the following documentation: government issued ID verification document (such as driver’s license, passport or birth certificate), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the My Account page. We reserve the right to restrict your account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.

11. We may also perform background checks on you and request any relevant documentation from you, from time to time, for the purposes such as detection and prevention of fraudulent activities, establishing your source of wealth or source of funds and detection and analysis of activity suspected as related to anti-money laundering or terrorism financing. As part of this process, you may be required to provide, government issued ID verification document (such as driver’s license, passport or birth certificate), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the My Account page. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section 14 below.

12. Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or Brand Owner are permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose ‘relative’ includes such person’s spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.

4. Your Use of Our Technology And Intellectual Property

1. You may only use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the User Agreement. The Software’s code, structure and organization are protected by intellectual property rights. You must not:

(together the “Prohibited Activities“). You will be liable to us for any damage, costs or expenses we suffer or incur that arise out of or in connection with your commission of any Prohibited Activities. You shall notify us as soon as reasonably possible after becoming aware of the commission by any person of any of the Prohibited Activities and shall provide us with reasonable assistance with any investigations we may conduct in light of the information provided by you in this respect.

2. The brand names relating to the Brand Owner, the Site and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with the Brand Owner from time to time (the “Trade Marks“) are owned by us, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, we or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the “Site Content“). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only.

5. Your Promises To Us

You confirm the following to us:

1. You are Legally of Age or older, you are of sound mind and you are capable of taking responsibility for your own actions.

2. All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the debit card(s) or other payment accounts to be used to deposit or receive funds in your account. You may only use a debit card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. Notwithstanding the foregoing, sShould you use a debit card or any other form of payment which is not in your personal name, you must have received complete and sufficient consent from the person in whose name the debit card is registered, before you are able to use such debit card. We will presume that you have received such complete and sufficient consent from the rightful owner from the person in whose name the debit card is registered to make use of such payment instrument for the purposes herein, prior to your engagement with us.

3. You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with proof or certain documents to verify the details of the debit card(s) or other payment accounts used by you to deposit or receive funds money to your account and that you have the right to use such debit card(s) or other payment accounts. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the card/debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section ‎14 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations.

4. Your account with us is solely for your benefit. You shall not allow any third party (including a relative, as defined in section 3.12 above) to use your account, account username, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by you or by a third party acting on your behalf.

5. You will not reveal your account login details to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account login details so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account login details by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill.

6. You are responsible for the security of your account login details on your own PC or internet access location. If your login details are “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us.

7. You are fully aware that there is a risk of losing money when gambling by means of the Services. You agree that your use of the Services is at your option, discretion and risk.

8. You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time.

9. You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.

10. We may seek to publish the amounts you have won alongside your chosen account username on the Site and/or through social networks for promotional purposes. We will not publish such information however without first having obtained your specific approval to do so. Full terms and conditions of our social network promotions are available here. Certain website and in-game functionality may also require the display of your username and/or the amounts that you have won or points you have accumulated to function properly (for example in-game leader boards and public chat forums). You agree that we may use your username and the amounts won as part of such functionality without seeking further consent.

11. You are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services.

12. You acknowledge that certain games which are included in the Services are offered to you on a “shared basis” which enables users of the Services via the Site and other websites owned or operated by us as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits.

13. You acknowledge and agree that we offer progressive jackpots for certain games. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won and the game concerned is also offered to players who play in the UK, we may either: (i) use any outstanding contributions (from both UK and non-UK players) to fund a separate progressive jackpot which UK players are eligible to win; (ii) use any outstanding contributions from UK players to fund a separate progressive jackpot which only UK players are eligible to win; or (iii) refund UK players the amount of their outstanding contributions.

14. You acknowledge that, we reserve the right to change from time to time the table rake in relation to real wagering and/or the use of bonus funds.

15. You acknowledge, that all times that are published on this Site are local British times (GMT).

16. That you will not use any software program, robot or external aid, which is endowed with artificial intelligence (regardless of whether you are actually using the Software). Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, or (iii) any type of tool that performs any action on behalf of a player (collectively “Software Aids”).

6. Prohibitions Regarding Your Uses of the Sites and Services

1. If we reasonably determine that you are engaging in or have engaged in fraudulent or unlawful activity or conducted any prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (examples of which are set out at section 6.2 below), any such act will be considered as a material breach of this User Agreement by you. In such case we may close your account and terminate the User Agreement in accordance with section 14 below and we are under no obligation to refund to you any deposits, winnings or funds in your account. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and banks as well as card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity.

2. The following are some examples of “fraudulent or unlawful activity”:

3. If you suspect that any player is cheating, you can contact us at support@Helpbingo.com.

7. Your Account

1. Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.

2. Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous “free money” policies.

3. Monies held in your account shall not attract any interest.

4. If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy , your account will be considered a “dormant account”. Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. This means you may not see your balance in your account if you attempt to log-in. However your rights to the balance in your account are unaffected and, you can at any time on support@Helpbingo.com to request access to any positive balance in your account before the account became a dormant account. Following your request and following our completion of any identity verification checks we need to undertake, we will restore access to your account and such positive balance where we are reasonably able to do so, or if we are not reasonably able to restore access to your account, we will refund the positive balance directly to you.

5. We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money.

6. We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than in Pounds Sterling might be rounded up or down on conversion to or from Pounds Sterling. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 8.61 Pounds Sterling then your account will be credited with 9.00Pounds Sterling. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.

7. FOR UK PLAYERS ONLY: Any funds you deposit with us will be held in a bank account in our name (the “Designated Account“). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players’ use of our services. The funds will be retained by us in the Designated Account until used for that purpose.

8. FOR UK PLAYERS ONLY: Please note that the Designated Account meets the Great Britain Gambling Commission’s requirements at the medium protection level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website.

9. FOR UK PLAYERS ONLY:If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority.

10. Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.

11. If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices.

12. You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person’s account. Should you attempt to use the Services or Software by means of any other person’s account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section 14 below.

13. Your real money fund balance (those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements) may be referred to on the Site as Deposit Balance, Real Balance, Real Cash, Cash Balance or Real Money while your Bonus Funds (which are the total of bonus funds that have not yet met the applicable wagering requirements and any winnings associated with such bonus funds) may be referred to on the Site as Bingo Bonus, Games Bonus or Casino Bonus Balance Your total balance will be that of your real money fund balance and Bonus Funds. For the avoidance of doubt, any Pending Vouchers and Pending Free Spins, are included in Bonus Funds until the applicable wagering requirements have been met that have met and any reference to “bonus” or “bonuses” in the User Agreement include Pending Vouchers and Pending Free Spins, unless otherwise stated.

8. Payment Transactions and Payment Fraud by You

9. Our Promotions and Bonuses

1. We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you (“Promotion Terms”). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.

2. You should check the relevant terms and conditions before participating in any promotions, bonuses, contests, competitions or special offers as by participating in such, you accept and agree to be legally bound by such terms.

3. We may vary or cancel any promotion, bonus or special offer at any time. Other than where necessary to prevent fraud or other similar unlawful behavior, any such variation or cancellation will not apply to you if you have already opted into the promotion, bonus or special offer, made a deposit in expectation of receipt of a bonus or other benefits offered, and/or commenced play in relation to the promotion, bonus or special offer prior to the date of the communication of the variation or cancellation.

4. In the event that we have a reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion (as further described in section 6.2(j)), then we may deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or close that user’s account and terminate the User Agreement in accordance with section 14 below.

5. FOR UK PLAYERS ONLY: If we have concerns about the nature or extent of your gambling from a responsible perspective, we may restrict you from being eligible for bonuses on a temporary basis. We will inform you by email if this restriction is applied to your account and the period for which it will apply.

6. We reserve the right to disqualify certain countries from offers. Among the countries whose players are disqualified from promotions are those falling under section 3.4.

7. Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions.

8. We may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software, unless you have unsubscribed from receiving marketing by these means. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the applicable Promotion Terms.

9. We will provide you with an opt-out option in relation to various types of communications from us and should you choose to opt-out from communications we shall respect your wishes in such regard.

10. Bonus funds are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds. Please see the Bonus Policy (Section 27) below for more details on wagering requirements

11. Unless otherwise indicated in the promotion correspondence or an on-line offer, an offer is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.

12. To be eligible to participate in any promotions, bonuses, contests, competitions or special offers you must be a “Qualifying Player” i.e. you must:

None of the Brand Owner’s officers, directors, employees, consultants or agents or any other company within the Brand Owner’s group of companies or their suppliers, vendors are permitted to participate in an offer. This restriction also applies to relatives of such persons and for this purpose ‘relative’ includes such person’s spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to use the Software or use the Services. Any the persons listed in this section is an Unauthorized Person.

10. What Are Our Obligations to You?

1. Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this

2. We have no obligation to maintain account login details. If you misplace, forget or lose your account login details due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this.

11. In What Instances Will We be Liable to You?

1. You have certain rights under law in respect to the provision of the Services and you have certain legal remedies if we breach any of these rights. Nothing in the User Agreement will affect these legal rights or remedies. For more information about your legal rights contact your local Citizens Advice Service.

2. Nothing in the User Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our failure to use reasonable care and skill or the failure of our employees or agents to do so.

3. Subject to sections 11.1 and 11.2 above, we and/or the Brand Owner will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:

In addition, we will not be responsible for:

4. Subject to section 11.1 above, we and/or the Brand Owner do not promise that the Software or our Services will be available uninterrupted and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

5. Subject to those rights set out in section 11.1 above, we and/or the Brand Owner do not promise that the Software and/or Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.

6. Unless otherwise stated in the Disconnection Policy and section 27.3.13, in the event of a systems or communications error, delay, or interruption, or a malfunction, bug or virus relating to account settlement or resulting in loss of data or winnings or bonuses or any other similar benefit (each an “Error”).

7. If you receive any winnings or bonuses (or any other similar benefit) (“Benefits”) as a result of any error made by us or on our behalf (whether technical or manual) in calculating, allocating or distributing Benefits, we may void the Benefits and, to the extent that you have already received or been credited with a payment in respect of the same, you will repay that amount to us or we may deduct it from your account.

8. Subject to the above, the Software and Services are provided on an ‘as is’ and ‘as available’ basis. We and/or the Brand Owner make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Services or the Software. In addition, we and/or the Brand Owner do not promise that the Software and/or Services will meet your requirements.

9. Other than as described in this section 11, we and/or the Brand Owner do not provide any guarantee in any way in respect of the Software or Services or with respect to statements made by advertisers on or via the Software and/or Services.

12. Your Breach of These Terms and Conditions

1. You will compensate us (and/or, where applicable, the Brand Owner) for any losses, costs and expenses, including legal fees, which such parties suffer as a result of any material breach of the User Agreement by you.

2. Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement in accordance with section 14 below, and/or stop you from registering another account with any of the websites owned or operated by us. In such cases we shall only return to you the cashable funds in your real money bankroll, excluding any expenses or damages directly caused to us in relation to such breach, where such amount is positive. However, if you have materially breached the User Agreement, we reserve the right to withhold any deposits, winnings or funds in your account. In addition, we may withhold any funds in your account(s) if so required by applicable law, regulation or by any relevant authority. Failure to comply with the User Agreement may also result in disqualification and/or legal action being taken against you.

13. Your Disputes With Us

1. Other than as a result of a technical failure which we are directly responsible for, you accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of the Services.

2. FOR UK PLAYERS ONLY:

3. If you have a claim or dispute we would advise you to initially raise such claim or dispute with the customer service department at support@Helpbingo.com. Where possible, please provide us with all the relevant information or evidence reasonably required to review your claim or dispute.

4. Our support team will review your claim and provide you with its decision within 14 business days of you submitting your claim or dispute.

5. If you do not agree with the decision made by us, you should contact our Support Manager to appeal the decision made by our support team and provide our Support Manager with all the relevant evidence in relation to your appeal promptly.

6. The Support Manager will re-review your claim or dispute and provide you with our final decision within 14 business days.

7. If you play in any EU member state, you can refer a gambling transaction dispute through the European Commission’s Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/.

8. FOR UK PLAYERS ONLY:

9. If you wish to make a complaint, you can raise it with our customer service department at manager@bingosupport.org. Where possible, please provide us with all the relevant information or evidence reasonably required to review your complaint. Please note that we do not accept complaints made via social media.

10. Our customer service department will acknowledge receipt of your complaint within 24 hours of having received it. Our customer service department will then review your complaint and provide you with its decision within 14 business days of having received it.

11. If you do not agree with their decision, you can contact our Support Manager to escalate your complaint. You can do so by contacting us here support@Helpbingo.com. You should provide the Support Manager with full details of your complaint and, where possible, any relevant evidence that they may reasonably require in order to assess your complaint and review the customer service department’s decision.

12. The Support Manager will review your complaint and provide you with his or her decision within 14 business days of you having escalated the complaint to him or her. The Support Manager’s decision constitutes our final decision on the matter and the end of our internal complaints procedure. If you raise a complaint with us more than six months after the event that the complaint relates to occurred, we may not consider it (but this does not, of course, limit your right to bring a legal claim against us pursuant to the ‘Governing Law’ section below or refer a dispute to eCOGRA or the European Commission’s Online Dispute Resolution Platform as further set out below).

13. If you are based in the UK, and your complaint relates to a gambling transaction (for example the placement of a bet or wager, the grant of a bonus, account management, or your ability to access funds or winnings), and it has not been resolved to your satisfaction at the first stage of the above procedure or within 8 weeks of you having made it, you may refer the dispute to an alternative dispute resolution procedure with eCOGRA, free of charge. Please note, if you refer a complaint to eCOGRA before you have raised it with us, eCOGRA may not asses your complaint. Where you refer your dispute to eCOGRA you are advised to do so promptly. More information regarding eCOGRA’S dispute resolution services can be found at https://www.ecogra.org/srs/policies_procedures.php.For a dispute resolution form please see https://www.ecogra.org/srs/dispute.php.If you exhaust our internal complaints procedure, or your complaint has not been resolved within 8 weeks of you having made it, we will send a notification to you setting out further details as to the process to follow to refer a dispute regarding a gambling transaction to eCOGRA.

14. The above procedure and guidance will not, of course, limit you from filing any claim with the courts in accordance with the Governing Law section below or referring a dispute through the European Commission’s Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/ or affect any rights which you may have under applicable law.

15. You can also access details regarding our complaints procedure and the above alternative dispute resolutions procedures HERE

14. Account Closure and Termination

1. The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms.

2. We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:

3. Unless otherwise provided in the User Agreement, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request.

4. You may terminate the User Agreement and close your account at any time by sending an email to us at support@Helpbingo.com. Such termination of the User Agreement shall take effect upon the closing of your account (including account login details), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.

5. On termination of the User Agreement:

6. The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.

7. If you have chosen to self-exclude yourself from our Site, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be suspended only at the requested brand only.

8. If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, you must not use our Software or Services or open new accounts with us or with any of the websites owned or operated by us or with any other company within our group of companies whilst such issue persists.

15. General

1. If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply. In such cases, the part disallowed or ineffective shall be interpreted as closely as possible to its original aim.

2. If you breach the terms of the User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms.

3. Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under section 15.5.

4. Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us.

5. We may transfer our rights or obligations or sub-contract our obligations under the User Agreement, in whole or in part, without your consent: (i) to any entity within our corporate group, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which we may be involved in. The balance in your account shall not be negatively affected by such transfer or subcontracting. You may not transfer any of your rights or obligations nor sub-contract any of your obligations under the User Agreement in whole or in part.

6. FOR UK PLAYERS ONLY: Without affecting your rights with respect to the Designated Account as stated above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.

7. FOR ALL OTHER PLAYERS: Nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.

16. Gaming Regulations

We are regulated by the laws and gaming regulations of Great Britain and Gibraltar, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain’s or Gibraltarian authorities (as applicable) pursuant to such laws and regulations.

17. Use Of Our Chat Feature

1. As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:

2. In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.

3. PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.

18. Customer Service Department

1. For service quality assurance calls made by you to the customer service department may be recorded.

2. You hereby expressly consent to us using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by us, our partners or affiliates from time to time.

3. We will not tolerate any abusive behavior exhibited by users of the Service to our employees. In the event we deem that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of our employees, we shall have the right to close your account with us and terminate this User Agreement and such act will be considered as a breach of this User Agreement by you.

19. Exchange Rates

Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from http://www.xignite.com (with such rates being regularly updated throughout the day). A small fee may be charged which is comparable with commercial rates offered by banks and card companies.

20. Governing Law

1. FOR UK PLAYERS ONLY: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA or the European Commission’s Online Dispute Resolution Platform, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to. 2. FOR ALL OTHER PLAYERS: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of Gibraltar. If you wish to take court proceedings against us you must do so in the courts of Gibraltar which both you and we submit to.

21. Provisions Relating to Jackpot Winnings and Live Casino

1. Progressive Instant Win or Casino Jackpot Winnings

FOR UK PLAYERS ONLY: Jackpot prizes shall be awarded to the winners only after being validated

FOR ALL OTHER PLAYERS: Jackpot prizes shall be awarded to the winners, after being validated, in up to 24 monthly installments if so decided by us at our sole discretion.

2. Live Casino

In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:

-Hardware:

-Software:

-Connection: 256 kbps

Please note that we may discontinue support for outdated versions of the hardware or software mentioned above. You may only wager from your real money fund balance on our Live Casino. You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result.

3. Live Poker

1. In order to play at the live poker video tables, you will need to have a video camera attached to your computer.

2. Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).

3. You may not repeatedly abuse the “Sit Out” feature or using such feature for excessive periods of time. The “Sit Out” feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table.

4. We may limit the number of players “viewing” the live poker video tables and change such number from time to time.

5. You acknowledge and agree that in relation to the live poker games or any other games you may not use any tools or software other than: (i) tools that provide you with basic game statistics and information that could be useful to beginners, such as hand strength, (ii) tools which provide you with basic-level advice about the game such as opening hand charts, (iii) tracking software that calculates and displays in-game statistics which are intended to help you organise the information that you already have access to, and (iv) tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), (collectively “Permitted Aids”).

6. You may not use any software program, robot or external aid, which is endowed with artificial intelligence or which is not included in the Permitted Aids list (set out in section 21.3.5 above) in connection with your use of our Services. Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, (iii) any type of tool that performs any action on behalf of a player, (iv) any tool or program that collects information about other players at the tables in the player’s absence; or (v) any software program or external aid which, in our opinion automatically seats you at a live poker table (collectively “Software Aids”).

7. In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may remove the amount of fraudulent funds from your bankroll.

8. You are fully responsible for paying any and all monies owed by you to other users of the Service and to us. Any claim which you may have for payment of winnings in respect of losing bets placed by another user of the Service or with respect to any “deals” you have made with another user are against that other user and not us. We are in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not our responsibility.

9. No player shall have the right to require us to take any steps against players suspected of collusion, cheating or any other form of fraud. We will not provide information with regards to investigations or any subsequent outcome.

10. Your use of the live poker video tables is subject to the following rules:

11. In the event that you breach any of the above provisions relating to misconduct at the live poker video tables, we shall have the right to remove you from the poker room or close your account and terminate the User Agreement in accordance with section 14.

12. In addition, we have the right to deny prizes in promotions related to poker video tables to any entrants that we reasonably determine have breached any of the rules, including deliberately covering or obstructing the camera.

13. Nevertheless, we shall not be responsible for any images posted on the webcams or for comments by our members thereon. We are not required to monitor such images and comments, or to inform you of any actions taken against a member once a complaint has been made.

14. Your participation in the live poker video table will be deemed to be your agreement for us to use your name, audio, likeness, image and country for promotional and marketing purposes as it sees fit without the requirement for any payment and you hereby grant us the right to do so.

15. You acknowledge and agree that we may film and photograph the poker tables as well as stream live videos from same on the Site.

16. Subject to your right under applicable law, you further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without our control.

22. Language Discrepancies

The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail.

23. Disconnection Policy

Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the “My Account” page. For more information please contact customer service department at support@Helpbingo.com.

24. House Rules

In order to promote integrity, fairness, and security, the bingo games House Rules will govern bingo game play on the Site. All players will be required to adhere to the provisions contained in there.

25. Instant Games RTP

The figures found therein reflect the percentage of total player unit winnings to the total unit amount wagered by all players for the month under review.

26. Provisions Relating to Your Participation In The Games on The Site

1. Bingo Games

2. 1TG &2TG Games

1. “1TG players” are defined as all players who have “1 to go” on their card at the time when bingo is called. Similarly, “2TG players” are defined as all players who have “2 to go” on their card at such time.

2. Some games may be defined as a “1TG”/”2TG” game, i.e. a game in which “1TG players” and/or “2TG players” will also win a prize.

3. Both 75-ball and 90-ball games may be defined as “1TG” games.

4. In a 75-ball game – “1TG” and “2TG” players are the 2nd place winners and the 3rd place winners respectively of the bingo game.

5. In a 90-ball game – “1TG” and “2TG” players are the 2nd place winners and the 3rd place winners respectively of the “Full House” sub-game.

6. “1TG players” and “2TG players” will win a different prize than the 1st place bingo winner; we reserve the right to award such prize which may be any of the following:

– 1. Funds: A specific percentage of the game’s jackpot or a fixed amount that is either:

– 2. Tangibles:

7. For each “1TG”/”2TG” winner or ticket we will only know the amount of money that is going to be given to players when the game begins.

8. Only players who do not win the main bingo jackpot (any of 1 line, 2 lines or full house in 90 ball) will be eligible for ‘1TG’ or ‘2TG’ jackpots. Of those remaining, only players who do not win the ‘1TG’ jackpot will be eligible for ‘2TG’ jackpots.

3. Sliding Jackpot Games In Sliding Jackpot Games, the jackpot will be paid out to the winner(s) according to the number of calls it takes for the first player to win bingo, as described below:

The £1,000,000 Sliding Jackpot

Call Jackpot Amount
1-24 £1,000,000
25-29 £100,000
30-33 £25,000
34 £10,000
35 and above £1,000

4. The £10,000 Sliding Jackpot

Calls Jackpot Amount
1-29 £10,000
30-41 £5,000
42-45 £3,000
46 and above £2,000

5. Mega Fortune And Hall of Gods Games

Standard Bonus Policy

27. Bonus Policy

1. We give bonus offers on the Site from time to time. These bonuses are subject to the following rules:

Game Category Game Contribution
Slots, Scratch cards, Keno, Race, PJP & Arcade games 100%
Hi-Lo, Roulette, Live Roulette, Wheel of Light, Blackjacks, Video Poker & Live Blackjacks 0%

For example: if you wager, £500 on Roulette, there will be no contribution towards the wagering requirements.

Please note that separate terms and conditions exist for the claiming of promotions or offers.

2. Free bingo games are provided as an additional service specifically designed to enhance a player’s enjoyment of our Site. Your use of the Free Bingo Games are subject to the terms below:

3. Your use of the Free Instant Games are subject to the terms below:

4. Your receipt of prizes is subject to the terms below:

28. Invite A Friend Scheme

1. The refer a friend feature is no longer available on the site

29. Loyalty Points Scheme

1. Loyalty Points (which may be referred to on the Site as Points, Bingo Points or Coins) means those Bingo Points awarded through promotions, the purchase of bingo cards as detailed below, bingo chat room games or by playing on IG.

2. Loyalty Points will be considered as bingo bonuses (not IG bonus).

3. Loyalty Points are being awarded for every £5 real money single bet on an instant game or 0.35p bingo cards that you purchase using real money bankroll only.

4. Only bingo card purchases using real money from your bankroll will be eligible for Loyalty Points.

5. You can redeem Loyalty Points for bingo bonus funds via the ‘My Account’ page (pc only) or at the banking panel in the games lobby (all devices).

6. 1,000 Loyalty Points can be redeemed for £1 of bingo bonus money.

7. Loyalty Points will be forfeited if the player has not wagered real money within the last 30 days.

30. Pending Vouchers And Pending Free Spins

1.

(“Pending Voucher”)

or a pending free spin

(“Pending Free Spin”)

2. Deposit and Withdrawal Policy

1. General

1. Deposits and Withdrawal Methods

FOR UK PLAYERS ONLY: If on completion of the age verification process you are shown not to be Legally of Age or older we will close your account in accordance with applicable regulation and terminate the User Agreement.

2. Deposit Policy Overview

3. Withdrawal Policy Overview

In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal.

For assistance with any aspect of your withdrawal, please contact us

– Can I reverse a withdrawal request?

Once your withdrawal request is submitted (by clicking the ‘Confirm withdrawal’ button in the Site cashier) we will attempt to process such withdrawal request within one business day unless you cancel your withdrawal request prior to your withdrawal request being processed by us.

– How will I receive funds once I have requested a withdrawal?

How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s). Your “Transaction Balance” for each payment method (other than those detailed in ‘Are there any deposit methods that do not have a Transaction Balance?’) is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method, measured over the past 4 months. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the “Remaining Withdrawal Balance”. For example, if you deposited £/$/€300 in total and requested to withdraw £/$/€450, your Transaction Balance would be £/$/€300 and your Remaining Withdrawal Balance would be £/$/€150.

When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier.

By way of example, if on:

4. Monday you deposited £/$/€100 by Visa debit card;

5. Wednesday you deposited another £/$/€50 by Visa debit card;

6. Thursday you deposited £/$/€50 by Wire Transfer;

7. Friday you deposited £/$/€50 by PayPal; and

your total Transaction Balance would equal £/$/€300, which would be allocated to each payment method as follows:

8. the Transaction Balance of your Visa debit card would be £/$/€150;

9. the Transaction Balance of your Wire transfer account would be £/$/€50;

10. the Transaction Balance of your PayPal account would be £/$/€50; and

If on Sunday you requested a withdrawal of £/$/€450, then the first £/$/€300 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:

11. £/$/€150 to your Visa debit card;

12. £/$/€50 to your Wire transfer account;

13. £/$/€50 to your PayPal account; and

Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £/$/€200 and this would be paid to your chosen payment method(s).

– How will I be paid my Remaining Withdrawal Balance?

You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:

1. Visa debit card(s) (subject to any withdrawal limits that are applied by the Visa debit card issuer or PayPal.

We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason.

– Are there any deposit methods that do not have a Transaction Balance?

Yes, due to regulations imposed by issuers of Visa debit cards and MasterCard/Eurocard debit cards, deposits made with certain Visa debit cards and Mastercard/Eurocard debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods.

In addition, we will not be able to offer withdrawals by paysafe and Apple Pay.

For more information, please contact our support team.

– How quickly will my withdrawal request be processed?

We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.

Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source on Statement
Debit Cards 2 business days 5 business days 4-7 business days UK Regulated lim
Wire Transfer 2 business days 4-7 business days 7-10 business days A variant of: UK Regulated lim or WorldPay AP Limited
PayPal 2 business days 2-3 business days 4-5 business days UK Regulated lim


14. With regards to the “Payment Source On Statement” column in the table directly above, this shall apply to UK Players Only. With respect to all other players, the Payment Source On Statement shall be Vglobal dsl.

15. Business days means Monday through Friday which is not a public holiday in Gibraltar. We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties’ acts or omissions. You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

16. If your withdrawal has not been processed within the specified timeframe, please contact us immediately.

17. Your withdrawal history can be viewed from the ‘My Account’ page, accessible from the homepage when you are logged in. In the ‘My Account’ area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

18. Please note that if you request multiple withdrawals within the same 24 hour period these may be combined as one payment to you. We may also delay and/or stop the processing of a withdrawal requests if you have also made a deposit which is still in process or otherwise outstanding.

19. In most cases, withdrawal Payment credits will be posted on your banking statements as separate transactions, and will not cancel any references on your banking statements resulting from your deposit(s) to your account with us.

– Is there a minimum amount that I must withdraw?

Yes, – if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll. There are no withdrawal limits for UK players.

20. The minimum withdrawal limit for all withdrawal methods is £5 (or the equivalent in other applicable currencies). For UK players the withdrawals are unlimited.

21. If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support, support@Helpbingo.com

– Will I need to provide certain documents before making a withdrawal?

In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures.

We may require you to provide one or more of the following documents:

For more information on how to provide the relevant information please contact us at support@Helpbingo.com.

– Can I request a withdrawal in a different currency to that of my deposits?

No, you can only withdraw in the currency in which you have deposited.

– Can I withdraw a bonus?

Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy.

– General

Last updated: May 20th 2020.

PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.

Welcome Bonus Terms & Conditions

– This welcome offer is for first-time depositors only (+18).

– In order to qualify, players must deposit a minimum of £5.

– This is an ongoing promotion, currently without an end date. We will provide reasonable notice of when the promotion is to come to an end

– This offer may not be combined with any other offer.

– 300% Bingo Bonus up to £30 max (of your deposit) and 3 Jackpot Spins on Aztec Realm Jackpot.

– The maximum total bingo bonus you can receive from the promotion is £30.

– Bingo Bonus wagering requirements: you must wager x4 (of your Deposit + Bonus amount) to redeem the bingo bonus.

– The number of Jackpot Spins will be fixed 3 regardless of your deposit amount.

– Jackpot Spins are credited in the form of a Jackpot Voucher and can only be used on the progressive slot: Aztec Realm Jackpot.

– Jackpot Voucher does not generate wins other than Jackpot wins. Wins accumulated with Jackpot Voucher will not be granted, unless you hit the progressive Jackpot.

– Funds won from jackpot winnings will be paid in real funds. When placing a bet, real money funds will always be used before bonus funds.

– Wagering order: when placing a bet, real money funds will always be used before bonus funds.

– If you request a withdrawal from your real money bankroll before fulfilling the following wagering requirements you will lose all active / pending bonus funds.

– Withdrawing funds: The amount you can withdraw from your account is subject to a minimum withdrawal amount. If your withdrawal request is for less than the minimum amount, the amount you have requested to withdraw will be returned to your Bankroll. Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for withdrawal at any time. General withdrawal terms apply. For further info see our Withdrawal Policy.

– Loony Bingo may vary or cancel any promotion, bonus or special offer at any time. Other than where necessary to prevent fraud or other similar unlawful behaviour, any such variation or cancellation will not apply to you if you have already opted into the promotion, bonus or special, made a deposit in expectation of receipt of a bonus or other benefits offered, and/or commenced play in relation to the promotion, bonus or special offer prior to the date of the communication of the variation or cancellation.

– We reserve the right to deny bonuses, if you were found taking advantage of our bonus offers or any other deceitful activity cross the Sites operated by the Company.

– Loony Bingo full bonus policy.

– Loony Bingo Full Terms & Conditions apply

– 18+ only.

Last updated: June 14th 2020.

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