32 Red Casino Terms and Conditions
The company has come a long way from being the underdog to becoming an award-winning online casino. It was awarded “Casino of the Decade” by none other but the highly esteemed Casinomeister. That speaks volumes to the ears of experienced gamblers. We, however, took it a little further and tested every single feature found on the site and applications. If you want to see us share our expert opinion on the matter, visit the main 32 Red casino review, we’ve put together. The content of this overview deals with the terms and conditions the operator has established throughout the years as cornerstone of its gambling service.
General Terms and Conditions
Here comes the boring bit. We’ve pulled together some important Ts&Cs you’ll need to know before you play in our top-notch casino. Just to warn you, it’s one long read written by a suit with no sense of humour. So, grab a comfy spot on the sofa and dive right in!
Terms and conditions last updated: 8th January 2020, 16:17 GMT+1
This page contains important information explaining your rights to access and use of the 32Red Online Casino website. By accessing this website you confirm your agreement to, and acknowledgement of, the following terms.
Please read these Terms of Service carefully before using the 32Red Online Casino website or downloading any Software made available on the 32Red Online Casino website.
32Red Ltd. is a British company incorporated and based in Gibraltar (company registration no. 83626) 32Red is proud to be licensed by the Government of Gibraltar and has linked with various organisations to bring you the very best and most secure casino gaming experience. 32Red Ltd. is also licensed by the UK Gambling Commission in accordance with the Gambling (Licensing and Advertising) Act 2014. All customers in Britain will have their gambling at 32Red regulated by the UK Gambling Commission.
32Red reserves the right to modify and update these Terms of Service at any time. We will ensure that any significant changes to the Terms of Service will be notified to you before such changes come into effect.
1. Use of the Service
All content of the 32Red website is for non-commercial, personal use only.
The online gaming Services and related resources, including, without limitation, download areas, communication functionality and product information relating to the games (collectively ‘Services’) provided to you by 32Red Ltd (Registered company number: 83626, registered office address: Suite 2B, 143 Main Street, Gibraltar) via the 32Red.com website and/or other websites owned, operated, licensed or controlled by 32Red and/or its authorised sub-licensees (the ‘Sites’) are subject to these Terms of Service.
The 32Red allows only one Guest Account and one Real Account per person. If you already have an account with the 32Red you cannot open another one.
2. Acceptance of the Terms of Service
You are solely responsible for checking the laws regarding the use of internet gaming in the jurisdiction in which you are located to ensure that your registration with 32Red is legal.
You must be at least 18 years of age to use the Services or place bets on the Sites. Underage gambling is a criminal offence. Providing false information relating to age, name and address may also constitute an offence. 32Red reserve the right to report to the relevant authorities any person supplying false information or displaying any form of suspicious or criminal activity on the Site.
32Red is committed to assisting its players in gambling responsibly and as such has provided the following features on its site: deposit limits, time outs, session limits, self-exclusion tools, links to GamCare and awareness information, and tools to protect underage access.
All material changes to the Terms of Service will be notified to you via your registered email address and this notification will be in advance of the relevant change(s) coming into effect.
3. Description of Services
Through its network of Sites 32Red may provide you with access to the Services. The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any licence agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service and any related Software and materials (as applicable, the ‘Licence Agreement’). If there is any conflict between these Terms of Service and the applicable License Agreement for a particular Service, 32Red (or its licensors) shall resolve the conflict in its sole discretion.
32Red reserves the right to modify the Sites, Services and Software and/or change the system specification requirements necessary to access and use the Services at any time and without prior notice.
4. Unfinished Games
In the event that you are unable or fail to finish a multi-stage game before signing out of the Site you must complete that same game the next time you sign in to the Site.
5. User Account, Password and Security
If any of the Services you use require an account, before using the Service you must open an account by completing the required registration process. This will include providing 32Red with current, complete and accurate information, including, without limitation, your email address.
You may also be asked to choose a password and a user/account name. Your user/account name must be unique and cannot be vulgar or otherwise offensive (as determined by 32Red at its sole discretion), nor should it infringe any trademark or other proprietary rights of a third party. Your user/account name can be used only in accordance with these Terms of Service and/or applicable License Agreements.
Your membership or subscription is personal to you and you may not transfer or make available your account name and password to others and you may not use anyone else’s account at any time.
You are entirely responsible for maintaining the confidentiality of your password and account and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on your 32Red account.
You must notify 32Red immediately of any unauthorised use or theft of your account or any other breach of security. If requested you agree to provide 32Red with evidence of such theft or unauthorised use. 32Red will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
32Red reserves the right to cancel your account without refund if it becomes aware that you have disclosed your account details and password to a third party.
For ease of access to the Service you will be offered a feature that allows your computer to ‘remember your password’ and thereby bypass the password protection when logging on to the Services. This feature enables third parties using your computer to access your account and user name. For this reason the ‘remember your password’ feature should not be used on shared or public computers. At all times use of the ‘remember your password’ feature is at your own risk.
You agree to indemnify and hold harmless 32Red from any claim, demand, damage or loss including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of the Services or use by any third party accessing the Services using your account.
All telephone communications between Account Holders and 32Red are recorded for Security and training purposes and/or compliance with accounting and finance regulations.
If you do not use your account for betting or gaming for a period of 12 consecutive months then it will become an “Inactive Account”. Inactive Accounts may incur an Inactive Account Fee, as set out below. We will notify you when your account becomes an Inactive Account and assist you should you wish to make use of your account again. If your account remains an Inactive Account, for not less than 30 days following our first notification, and after attempting to withdraw the balance back to your last payment method, we shall deduct a monthly Inactive Account Fee from your account balance of 5% of the value of the balance or £5 (or currency equivalent), whichever is the greater. The monthly Inactive Account Fee will be deducted in the first month after your account becomes an Inactive Account, and on each month thereafter that it remains an Inactive Account. If and when your balance reaches zero, no further Inactive Account Fees will be applied. If at any time an account holder contacts us seeking a refund of his/her account balance (balance as at the point that the account became an Inactive Account), we shall process such refund, subject to the account holder’s compliance with these Terms of Service and subject to our legal and regulatory obligations.
6. Payment and Winnings
Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorised to use your payment card to complete any transactions on the Sites.
You can place bets on the Service only by using the credit held in your account. You can credit your account using a debit card or one of 32Red’s authorised electronic payment providers. At the time of making your first deposit you will be able to select a limit to be applied to your account; in the event of no deposit limit being selected then the default value (1,000,000) will apply to your account.
Winnings are subject to 32Red’s verification procedures before payment is made. 32Red may charge a fee for handling payments by cheque or by bank transfer. If for any reason we are unable to process your withdrawal to your selected payment method then the requested withdrawal will be returned to your gaming account.
The 32Red servers are synchronized in line with UK time throughout the year. 32Red’s internal operating procedures initiate payment processing from the servers daily during UK banking hours.
You hereby warrant that all and any information that you submit to 32Red is and will be true and accurate (including, without limitation, your billing information such as card number and expiration date), and you agree to pay all fees you incur, plus all applicable taxes, using the Services. You agree to promptly notify 32Red if any of the information you have supplied changes.
7. Protection of Funds
32Red holds sufficient cash to cover customer funds in company account(s). Customer funds are protected by a bank guarantee which guarantees that your funds will be distributed to you in the event of insolvency of 32Red. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the following level: medium protection: medium medium protection.
8. Promotional Awards
All promotional offers are only available to qualified end users and each Promotional Offer will contain those qualification details. We strongly urge you to read these details and, in particular, the term relating to the ‘one claim/player per household’. Promotional offers are offered in good faith to players who use our service for recreational entertainment purposes. Where there is a technical error and/ or evidence to suggest fraud, collusion or bonus abuse or where a user has obtained an unfair or unintended advantage from a promotional offer, 32Red may, at its sole discretion, limit the eligibility of end users to participate. In addition, at our sole discretion, we reserve the right to terminate any such account with any deposits, balances or winnings being confiscated. End users can be excluded from any, or all, promotional offers without notice. 32Red reserves the right to change or withdraw any Promotional Offer at any time, if; required to do so by any legal or regulatory requirements we choose to do so and, in such circumstances, any bonus already claimed will not be affected by the change unless; the end user has breached any of the terms of the Promotional Offer the end user has failed our Verification checks the end user has opened multiple accounts there was an error on our part in the display and/or presentation of the Promotional Offer 4. Unless otherwise specified in the Promotional Offer, Bonuses or Winnings from Free Spins and Super Spins will be credited to a players bonus balance and subject to 30x playthrough before being withdrawn.
9. Software Licence
Copyright in any Software relating to the Services that is made available to download from the Sites (‘Software’) is owned by 32Red and/or its licensors. Use of the Software is governed by the terms of the applicable Licence Agreement. A user may not install or use any Software unless he or she agrees to the applicable Licence Agreement terms. If there are any inconsistencies between the relevant Licence Agreement and these Terms of Service, 32Red will determine which terms shall apply or take precedence at its sole discretion.
The Software is made available for download solely for use by users according to the Licence Agreement and these Terms of Service. Users are expressly prohibited from reproducing or redistributing the Software except in accordance with the Licence Agreement. 32Red and its licensors reserve their rights to take legal action against any user found to be in breach of any Licence Agreement.
Copying or reproducing the Software is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the relevant Licence Agreement.
Subject to any express warranties in the relevant Licence Agreement, 32Red hereby disclaims all warranties and conditions with regard to the Software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title, non-infringement, and those arising from a course of dealing or usage of trade.
10. User Content
32Red’s representatives may monitor your communications on the Sites. 32Red does not monitor all of the third party content on the Sites. 32Red does not endorse, approve, or prescreen any third party content on the Sites. 32Red does not assume any responsibility for any third party content on the Sites and 32Red expressly excludes, to the maximum extent permitted by law, liability for any third party content on the Sites.
32Red has the right, but not the obligation, in its sole discretion to edit, refuse to post, or remove any third party content on the Sites.
In relation to any materials, in whatever format or media, you post or otherwise provide to the Site (a “Submission”), you hereby grant 32Red a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your Submission. You expressly acknowledge that 32Red will not pay you for your Submission. 32Red may remove your Submission from the Site at any time. For each Submission, you represent that you have all the rights necessary for you to grant the licence contained in this paragraph.
11. Restrictions and Conditions of Use
As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by the terms, conditions, and notices included in these Terms of Service or any relevant Licence Agreement. You may not use the Services in any manner that could damage, disable, overburden, or impair any 32Red server, or the network(s) connected to any such server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorised access to any Services, other accounts, computer systems or networks connected to any 32Red server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services. You may not reverse engineer, decompile or disassemble any Software, including any proprietary communications protocol used by such Software.
12. Termination of Account
We reserve the right, at our reasonable discretion, to close your account and/or void any bets or stakes and/or withhold your account balance and/or recover from your account the amount of any affected pay-outs, bonuses and winnings and/or implement a permanent ban from our Services for the following reasons: we, acting in good faith, have reason to believe that you are in breach of a provision of these Terms of Service including but not limited to sections 2.1 and 2.2 in respect of underage gambling and the use of our Services in contravention of the laws of the country in which you are located and section 8.2 in respect of promotional and bonus abuse we become aware that you have used or attempted to use the Services for the purposes of fraud, collusion or unlawful or improper activity; we become aware that you have played at any other online gambling site or services and, in connection with the same, are suspected of fraud, collusion (including in relation to charge-backs), cheating or unlawful or improper activity; you fail to provide us with accurate information in relation to your account; we, acting in good faith, have reason to believe that you have opened or are using multiple accounts or a duplicate account; you misuse our websites or products; we discover that you are accessing the Services in contravention of the laws of the country where you are located; where we have taken the steps to void a bet or wager for one of the reasons set out in this section 12.1 above, your actions leading to that shall be considered a breach of these Terms of Service and shall entitle us to close your account; we are required to do so by any regulatory authority or court; or you become bankrupt, if you do not make payment of a court judgment on time, if you make an arrangement with your creditors, or if any of your assets are the subject of any form of seizure or if analogous proceedings are brought in relation to you anywhere in the world.
You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising where we close your account in accordance with section 12.1 above.
13. Links to ThirdParty Sites
The Sites may contain advertising and sponsorship and other material from third parties which are beyond 32Red’s control. Those third parties are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws and regulations. 32Red will not be responsible for any error or inaccuracy in any third party material, nor does the Company endorse any third parties whose material appears on the Site.
The Site may contain links to other Sites which are also outside 32Red’s control and are not covered by these Terms of Service. 32Red will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those Sites. 32Red does not endorse any third party Sites which have links from the Site. If you access those third party Sites you do so entirely at your own risk.
Any charges or obligations you incur in your dealings with third parties are your sole responsibility.
14. Disclaimer of Warranty; Limitation of Liability
Your use of the Sites, Services and Software, and the internet is at your sole risk. You acknowledge and agree that your sole and exclusive remedy for any dispute with 32Red is to stop using the Service, and to cancel your account(s).
The Sites, Services and Software, and any other third party Services and products, are provided on an ‘as is’ and ‘as available’ basis for your use, without warranties of any kind, either express or implied, unless such warranties are legally incapable of exclusion. 32Red provides the Services on a commercially reasonable basis and does not guarantee that you will be able to access or use the Services at times or locations of your choosing, or that 32Red will have adequate capacity for the Services as a whole or in any specific geographic area.
32Red shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from or in any way connected with your use of the Services or Site, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, the liability of 32Red shall be limited to the fullest extent permitted by law. Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
These Terms of Service are governed by the laws of England and the laws of Gibraltar. You hereby irrevocably consent to submit to the jurisdictions of the Courts of Gibraltar and England.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and 32Red (or its licensors) arising from this agreement or your use of the Site, Services and/or Software.
These Terms of Service are written and are only available in English. If these Terms of Service are translated into another language the English version will prevail.
32Red may assign this agreement in whole or in part, at any time. You hereby agree that 32Red’s licensors are third party beneficiaries under this agreement.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.
This agreement, including the documents expressly incorporated by reference, constitute the entire agreement between you and 32Red with respect to the Services.
32Red’s failure to enforce at any time any of the provisions of these Terms of Service or related Licence Agreements shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of any party to enforce each and every such provision thereafter.
Notwithstanding anything else in this agreement, no default, delay or failure to perform on the part of 32Red shall be considered a breach of this agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of 32Red.
In the event of 32Red system malfunction all wagers are void. All games are played subject to the 32Red’s Terms of Service and by connecting to the Casino you agree with the Terms of Service that are listed in the 32Red software help files.
17. Bots/Artificial Intelligence
The below terms will apply whether any software or bot activity is or has been used in conjunction with the games client.
32Red prohibit the use any use of bot software or artificial intelligence by players, whether commercially obtained or privately developed.
32Red will actively monitor and look for such software on a player’s device, by registering the player consents to such software being searched for, and will not interfere with any of the detection mechanisms.
18. One Account per Player
Players may open only one account with 32Red.
Players must not attempt to bypass any of the restrictions which prevent the creation and/or use of multiple accounts.
19. Account Sharing
Players must not share their account with any other person, nor share their account information (password etc.). Players may not allow any other person to use their account, nor use any account other than their own.
20. ‘Gold Farming’
Players must play exclusively on their own behalf, in their own best interests.
32Red prohibits playing on behalf of an employer or any form of team/co-operative.
32Red prohibits activities designed to give a player an unfair advantage even if such play is allowed within a strict interpretation of – or a loophole in – the rules. Any play considered conventionally unethical or unfair is prohibited.
22. Problem Gamblers
Anyone with a gambling problem must not open an account with, or play on, 32Red.
Should a player discover they have a gambling problem they should inform 32Red and cease playing immediately.
23. Locked/Closed Accounts
32Red can, at their discretion, lock and/or permanently close a player’s account and without prior notice.
24. Player Funds
Should a player be found in violation of the casino rules or 32Red’s Terms of Service, we reserve the right to seize all of the funds in the player’s account (and to reverse any pending withdrawals).
25. Complaints and Disputes
How we will handle your Complaint
In all cases where the matter can be dealt with immediately, we will confirm with you the action we are going to take to resolve the matter.
Where we cannot resolve the problem there and then, we will promptly acknowledge your complaint and advise you of the steps that we will then take to resolve the matter. These steps will normally involve the case being referred to a higher authority in our Management Team, we will use reasonable endeavours to reply promptly to all complaints and, in any event within not more than 8 weeks from the date that the customer provides all information required to determine a complaint.
What you need to do
Please contact us with details via complaints@32Red.com.
If we still cannot reach agreement
On those rare occasions where we can’t resolve your complaint, to our mutual satisfaction, the details of your complaint will be considered by the appropriate member of our Senior Management Team.
If, at this point, the complaint cannot be resolved we will contact you confirming that this is our final response and the end of our Internal Complaints Procedure.
At this stage you can then refer your complaint, free of charge to any of the following Alternative Dispute Resolution Services;
eCOGRA IBAS Alternatively, you may use the Online Dispute Resolution platform.
Poker Terms and Conditions The following terms and conditions apply to the use of 32Red’s poker software in addition to the aforementioned Terms of Service.
At any level, any Player can buy-in for cash plus the entrance fee
All tournaments begin promptly at the scheduled time stated in the Tournament Lobby
Seats are assigned at random. Seat changes are not permitted
The tournament ends when one Player accumulates all the chips in play.
If two or more Players are eliminated on the same hand, the Player with the most chips at the beginning of the hand is ranked higher. If Players started the hands with an identical amount of chips, both Players tie for that rank, and any prizes are divided equally between them.
Soft playing or chip dumping may result in disqualification from the tournament. Any unethical play may result in the termination of the offending Player’s account.
Prizes are awarded as stated on the Tournament Lobby.
Players and “railbirds” must use the chat feature in a courteous manner.
No cash awards are made from Satellite games. All prizes are deposited into a Player’s holding account and are used for buy-in’s at the next level.
Players who qualify to a ‘target’ tournament via a ‘feeder’ tournament are only eligible for one ‘target’ tournament entry (or one tournament ticket) irrelevant of how many ‘feeder’ tournaments they have played to gain entry into the ‘target’ tournament, unless otherwise specified.
Awarding of prizes is at the sole discretion of 32Red management, and any decisions taken by management in this regard are final.
Players may not sit out. Players who are not present are blinded off and their hands folded, until they have no more chips and are eliminated.
All Satellite games are multi-table no-limit Hold ’em freeze-outs, following standard 32Red rules. The number of entrants who win a seat at a next level or at a final, depends on the amount of the respective buy-in’s plus fees.
32Red management reserves the right to deny entry to the 32Red Multi-Table Tournament and/or remove a Player or disqualify a Player from the Satellite. Any decisions taken by management in this regard are final.
32Red management reserves the right to change the rules and/or structure of the 32Red Multi-Table Tournament at its’ sole discretion. Any decisions taken by management in this regard are final.
In case of disputes, 32Red management decisions are final.
32Red does not allow tournament Players to make deals regarding the outcome of the tournament or the division of prizes. Players seen to be making deals in tournaments, or playing in a way consistent with having made a deal, may be disqualified from the tournament and/or have their accounts closed. All decisions taken by 32Red management in this regard are final.
32Red prohibits any use of any software which:
Shares hole cards among players or facilitates collusion. Uses a database of hands/player profiles which is shared between users. Reduces/eliminates the need to make decisions. Is designed to datamine. Provides real-time advice. Attempts to block fraud and cheating detection mechanisms. Datamining
32Red prohibits datamining, as well as use of any data obtained by datamining (either by the player or anyone else). Any data gathered by a player must come from their own playing experience at the tables.
Players must always play in their own individual best interest. Players may not collude, encourage others to collude, or intentionally lose or interfere with hands in order to transfer funds. Players may not participate in the same games as someone in whom they have any kind of financial interest.
These rules apply whether or not any actual demonstrable harm has been caused to others.
Sports Betting Terms and Conditions By accepting these Terms of Service you have also read and accepted the Sports Betting Terms and Conditions which govern the use of 32Red Sport.
Last updated: 8th January 2020, 16:17 GMT+1
150% First Deposit Bonus – Terms and Conditions
1. Only cash players are eligible for the New Player First Deposit Bonus. Guest players do not qualify for this promotion.
2. A £15 bonus will be awarded for every £10 deposited on your first purchase. For example, a deposit of £100 would generate a £150 bonus, additional deposits do not qualify. The maximum bonus is £150.
3. This bonus will be credited to a player’s Bonus Balance and are subject to our bonus terms and playthrough requirements before being withdrawn. Different games contribute different amounts to the playthrough requirements. Games have different contributions per type.
4. Only deposits made by players using a Debit Card qualify for this bonus. Deposits with any other method will not trigger the welcome bonus.
5. Each new player is eligible for one first deposit bonus, players claiming any other first deposit bonus are not eligible for this promotion.
6. This offer is valid for a player’s initial deposit only. Players must opt-in using the notifications to receive the bonus. In the case of the notification not appearing, please contact Help Centre before depositing to ensure the bonus will be awarded.
7. While playing with this bonus you may withdraw any Cash Balance at any time, however by withdrawing your Cash Balance, any remaining Bonus Balance will be forfeited.
8. While playing with this bonus, maximum stakes will apply. Any maximum stake will be automatically applied and visible within a player’s chosen game(s) during gameplay. Stake limits will automatically increase once the bonus has been played through.
9. The bonus is to be used within 7 days of qualification. 32Red reserves the right to remove unused bonuses and related winnings if the promotion’s terms are not fulfilled within this period.
10. 32Red owns and operates a number of casino brands and reserves the right to limit the number of new player Welcome Bonuses that may be taken up by a player across it’s brands in the following way: Unless specifically and personally invited, if you have previously claimed a bonus at Roxy Palace you are not eligible for this 32Red Welcome Bonus. In addition, by claiming this Welcome Bonus offer at 32Red, you are prohibited from claiming a Welcome Bonus at Roxy Palace casino. To clarify, any personal invitation will only be sent prior to you opening an account at that casino and should not be confused with any other communication that you may receive having opened an account.
11. Should you contravene the above clause in respect of claiming the welcome bonuses at 32Red without an express invitation from the casino, then the bonus amount credited to your account will be forfeited and any remaining balance in your account at that casino will be credited to your Bonus Balance and subject to a playthrough requirement of 50 times before any withdrawal can be made.
12. This promotion is strictly limited to one new player per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, bank card number, computer, and any other form of identification which may be required.
13. Standard 32Red Terms and Conditions apply at all times.
Last updated: 11th June 2020, 17:34 GMT +1
32Red Privacy Notice
1. Introduction and general terms
At 32Red, we are committed to protecting and respecting your privacy and maintaining the confidence and trust of our customers.
This Privacy Notice explains how and why your personal information is collected, through the use of our website www.32red.com and all variants thereof, including our mobile apps (the “Website”), why it is collected and how it is kept secure.
2. Who are we?
32Red is 32Red Ltd, a company registered in Gibraltar under number 83626, having its registered office at Suite 2B, 143 Main Street, Gibraltar, GX11 1AA, the “Data Controller” under this Notice. 32Red Ltd belongs to Kindred Group plc (“Kindred Group”). Kindred Group is listed on the Nasdaq OMX Nordic Exchange in Stockholm and is one of the largest listed online gambling operators in the European market. Founded in 1997, it has substantial expertise in the area of online gambling and is a leader in providing innovative solutions focusing on the protection of customers, increased transparency and a safer safe and secure player environment. You can find more information at www.kindredgroup.com.
Kindred Group operates across different markets and jurisdictions, and has in its portfolio the following brands:
32Red Roxy Palace Unibet Bingo.com Maria Casino iGame Storspiller Bohemia Casino Veikkaushuone Casinohuone Bingohuone Pokerihuone Kolikkopelit
3. How can you get in touch?
For general queries please do not hesitate to get in touch with our Player Experience team via our Help Centre.
If you have specific questions regarding your personal information or how we use it, please contact our Data Protection Officer directly by email at DPO.email@example.com.
4. What types of personal information do we collect?
We collect personal information when you interact with us and use our services (the “Services”). Sometimes, this information is provided to us by you – like when you register for the first time and when you make use of our products or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.
Read more: What types of personal information do we collect?
5. Why do we collect your Personal Data and on what basis?
We recognise the trust and confidence our customers place in us as a service provider. In return, 32Red is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
Read more: Why do we collect your Personal Data and on what basis?
6. Cookies and similar technologies
a. to identify the Account Holder’s (as defined in our Terms and Conditions) preferred language, so it can be automatically selected when the Account Holder returns to the Website; b. to ensure that bets placed by the Account Holder are associated with the Account Holder’s betting coupon and Account; c. to ensure that the Account Holder receives any bonuses for which they are eligible, and d. for analysis of the Website traffic, so as to allow 32Red to make suitable improvements.
More information can be found in our Cookies Policy.
7. When do we share your personal information?
We do not share your personal information to third parties outside the Kindred Group for marketing purposes. However, there are circumstances when we share your personal data with other companies in the Kindred Group, with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations. Other examples of when we share your personal information include when we enter any kind of merger or business sale, as customers’ personal information is likely to be included in the sale/transfer. We would inform you prior to affecting such transfer of personal data. Even when it is shared, we ensure that your personal information will only be used for the purposes outlined in this Privacy Notice.
Read more: When do we share your personal information?
8. Do we transfer your data outside the EEA?
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. For instance, the computer servers used to host a website could be located outside the EEA – this is not unusual given that the internet is a global environment. Your personal information could be held at a destination which offers a different level of data protection than in the EEA, including Australia, Serbia, India, US. To ensure your personal information remains safe when transferred like this, we will take all reasonable steps to maintain a suitable level of protection in line with this Policy.
Any transfer of your personal information to a location outside the EEA will be based on:
the Standard Data Protection Clauses adopted by the European Commission or a relevant data protection authority; or an adequacy decision from the European Commission, confirming that the third country provides adequate protection for your personal information; or Privacy Shield when transferring to the US (this is a form of certification which ensures that your data is handled in a way that is compatible with the strong EU protections); or Your consent, or another legal basis on which we are entitled to make the transfer.
9. How long will 32Red keep my data?
We will only retain your information for as long as is reasonably necessary to carry out the purposes outlined above and to satisfy our legal obligations. While you are a customer, we will usually need to retain your information to meet our legal and contractual requirements. However, when you cease using 32Red services, we will normally still retain your personal information for a period of time.
Typically, we will store your personal information for a period of ten years after you cease being a customer of 32Red, beginning at the date your account is closed. There are several reasons which we retain your information, these include:
To comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations); To establish or defend legal claims (for example negligence claims) which could be made against us.
10. Your rights & choices over your personal information
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer using the details set out above in Section 3. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and ‘profiling’. Further information and advice about your rights can be obtained from from your country’s data protection regulator or the Information Commissioner’s Office.
The personal information we ask for on registration is compulsory (unless indicated in the forms as optional) and we need it to be able to process your registration, contact you and comply with gambling and financial laws to which you are subject. Unfortunately, therefore, if you do not want to provide such personal information, you will not be able to use our services.
Read more: Your rights & choices over your personal information. Any requests relevant to this Section must be addressed in writing to our Data Protection Officer on DPO.firstname.lastname@example.org. We will respond to any of your requests relevant to this Section within one (1) month from their receipt. Upon prior notice, this period may be extended by a further two (2) months if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification. If your request does not meet the requirements of the data protection law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action; or (b) reject your request.
11. Security of your data and confidentiality
We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Website is treated securely and in line with this Privacy Notice and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorised access and improper use.
After logging in all information sent to and from the Website is encrypted using 128-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by a carefully selected third party, click on the image for more information.
Your bank card details are encrypted and sent only once over the Internet to 32Red. It is then stored encrypted in our secure systems. We are is dedicated to protecting our customers confidential information and, as part of doing so, we are certified towards the Payment Card Industries Data Security Standard.
The security of our systems and applications are tested several times per year by third-party security experts. Furthermore we jave an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that 32Red’s website remains a secure playing-field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by emailing DPO.email@example.com.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the ICO.
13. Changes to 32Red Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in the way we work or the way our work is regulated – so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to 32Red or use 32Red services in any way. Otherwise, by continuing to do this, you will be deemed to have accepted the changes to the Privacy Notice. You can also close your 32Red account at any time. If significant changes are made to the Privacy Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, notification of Privacy Notice changes by email). and you will be required to expressly accept such a change in order to continue using the Services and the change will apply immediately following your acceptance thereof.
14. Your Obligations
By using our Website and by providing your personal data, you acknowledge that you are required to provide your actual, accurate and complete data as requested by 32Red. Furthermore, you must inform us of any changes to your information so as to ensure it is kept up-to-date and accurate. If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provide is false or incomplete or in any way contrary to Data Protection Law or this Notice, we retain the right to reject your application for registration or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.
Last updated: 16th September 2019, 14:43 GMT+1